Help or Not
Dear editor,
During last year's winter holiday, I went shopping with my grandmother. We saw several beggars. Some of them were disabled, which made me feel sad. Among them were old people, young people and even children! When I wanted to help them, my grandmother stopped me. She told me they were not worth showing mercy to because some beggars cheated people out of their money. Should I help them?
Yours,
Mary from Guangzhou
Dear Mary,
While I understand your grandmother’s point of view, I think that just because some beggars have cheated people, this doesn’t mean you should never help any beggars.
Showing mercy to people who are not as fortunate as us is one of the kindest things we can do. While some beggars may use dishonest means to get money, most beggars will not. Even those who use dishonest means are probably hungry for food and feel they have no choice but to cheat people. It is important to be careful for your own safety. But if you want to help, you don’t necessarily have to give it to beggars in the street.
Another way you can help is by donating money to the China Charity Federation. Visit its website at: www. china charity. cn.net.
18.From the grandmother’s point of view, we can learn that ________.
A. she has never helped the beggars.
B. she believes not all beggars are honest
C. she has surely been cheated by some beggars
D. she shows no pity for the poor
19. Mary felt sad for _______.
A. her grandmother B. the disabled beggars
C. the old people D. herself
20. The editor suggests that Mary should _______.
A. have her own mind B. follow her grandmother
C. do something for those unfortunate D. help the China Charity Federation
21. The underlined word “donating” probably means _______.
A. give out of kindness B. put into a business
C. earn through an organization D. give in return for some kindness
Elixir Written by Eric Walter Twelve-year-old Roth become a friend of Dr. Banting and his Assistant,Mr.Best. who are in search of a cure for diabetes(糖尿病).She finds herself torn between her sympathy for the animals. Being experimented on and her friendship with Banting and Best.  |
 George Washington Carver Written by Elizabeth Macleod Meet the “Peanut specialist”, George Washington Carver, The inventor and professor who made over and above25 products out of peanuts. Through his agricultural research, he also greatly improved the lives of countless black farmers in the southern United States. See also MacLeod’s Albert Einstein: A life of Genius. |
 The Inuit Thought of it :Amazing Arctic Innovation Written by Alootook Ipellie and David MacD1. Explore more than one can help0 ideas necessary to Inuit survival. From ideas familiar to us today to inventive concept that shaped their lives, celebrate the creativity of a remarkably intelligent people. Also see other books: the Chinese thought of it by Tingxing Ye and A Native American Thought of it by Rocky Landon and David MacDonald. |
 Made in Canada:101 Amazing Achievements Written by Bew Spencer What things do we use daily that have a Canadian connection? Here Are 101common things that were invented in Canada or by a Canadian, Including the Blackberry ,alkaline (碱)batteries the Blue Box recycling program. |
 Newton and the Time Machine Written by Michael McGowan Ten-year-old boy Newton has invented a time machine to see Dinosaur up close. But it disappear on a test run with his two huge friends, King Herbert and Queen Certrude.in it !Can he save them Before time runs out? |
Which of the following best describes Roth’s feeling in Book 1?
| A．Painful | B．Curious |
| C．Frightened | D．Disappointed. |
Which of the following is TRUE according to the passage?
| A．Animals are mentioned in Book 1 and Book 5. |
| B．Book 3 introduces 40 inventive concepts. |
| C．Alkalines batteries were invented by Dr. Banting. |
| D．George Washington Carver was a black farmer in the US. |
In Book 5, King Herbert and Queen Certrude are_____________
| A．Newton’s human friends | B．the names of the time machine |
| C．two dinosaurs | D．the inventors of the time machine |
If you are interested in native Americans, you may read the book by____________.
| A．Elizabeth Macleod | B．Eric Walters |
| C．Rocky Landon & David MacDonald | D． Bev Spencer |
For five days, Edmonton's Downtown Park is transformed into one huge stage where artists are able to share their talents, and where people are able to celebrate and enjoy themselves .Since is beginningin 1980,the Edmonton Folk Music Festival has been commemorating(纪念）the true feeling of what folk music is all about and that's the traditional togetherness(友爱）that is felt when people gather to share stories and feelings through song.
This year will be the sixth year when volunteer Riedel will be offering up her time to the festival. "People coming off a busy spring and summer have a moment of relaxation." Riedel said. "It's really easy to relax, and it's great seeing family and friends have fun together." These families and friends come from all different kinds of musical tastes. People who take pleasure in Blues are there, so are people who love Bluegrass. This festival does its best to develop everyone's musical interests.
With so many years of experience, the festival has become a well-oiled machine, and does whatever it can to make attendees feel as comfortable as possible. There are free water stations throughout the venue(举办地)for people to fill up their travel cups. When people buy food, reusable dishes are given a $2 plate fee, but that is returned when the plate is brought back.
The festival has completely sold out of tickets, and in record time .But with big names such as Van Morrison and Jacob Dylan, it's easy to see how that was going to happen. The festival has completely sold out of tickets, and in record time, so using the same Park and Ride system or Edmonton Transit is highly recommended .A bike lock-up area is provided and will be available Thursday until Sunday one hour before the gates open until 45 minutes after the gates close.
The Edmond Folk Music Festival begins on Wednesday, Aug 4 with Van Morrison plaything the special donation fund concert, and will finish up on Sunday,Aug 8.
| 1． |
The Edmonton Folk Music Festival is held mainly to
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| 2． |
Which of the following is TRUE according to the passage?
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| 3． |
We can learn from passage that
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What would be the best title for this passage?
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Driving a Car is not just handing controls and judging speed and distance, it requires you to predict what other road users will do and get ready to react to something unexpected. When alcohol is consumed, it enters your bloodstream and acts as a depressant(抑制药), damaging eyesight, judgment and co-ordination（协调）,slowing down reaction time and greatly increasing the risk of accidents. Even below the drink driving limit, driving will be affected.
Alcohol may take a few minutes to be absorbed into the bloodstream and start action on the brain. Absorption rate is increased when drinking on an empty stomach or when consuming drinks mixed with fruit juice. To get rid of alcohol from the body is a very slow process and it is not possible to speed it up with any measures like a shower or having a cup of tea or coffee.
The present traffic ordinance states clearly that the limit of alcohol concentration is:
●50 milligrams of alcohol per l00ml of blood; or
●22 milligrams of alcohol per l00ml of breath; or
●67 milligrams of alcohol per l00ml of urine(尿液)
Drivers who cause traffic accidents, or who commit a moving traffic offence or are being suspected of drink driving will be tested.
Any drive found drinking beyond the limit will be charged. The driver declared guilty may be fined a maximum of HK﹩25,000 and be sentenced to up to 3 years in prison and punished for 10 driving-offence points; or temporarily banned from driving.
The same punishment applies to failing to provide specimens (样本) far breath, blood or urine tests without good excuse.
Drink driving is a criminal offence. Be a responsible, driver, think before you drink. For the safety of yourself and other road users, never drive after consuming alcohol.
| 1． |
The first paragraph is mainly about.
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| 2． |
The underlined word "it" in the second paragraph refers to ""．
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| 3． |
which of me following is TRUE according to the passage?
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| 4． |
A driver suspected of drink driving.
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It was Saturday . As always, it was a busy one, for "Six days shall you labor and do all your work" was taken seriously back then. Outside,Father and Mr. Patrick next door were busy chopping firewood. Inside their own houses, Mother and Mrs. Patrick were engaged in spring cleaning.
Somehow the boys had slipped away to the back lot with their kites. Now, even at the risk of having Brother caught to beat carpets , they had sent him to the kitchen for string(线). It seemed there was no limit to the heights to which kites would fly today.
My mother looked at the sitting room ,its furniture disorderd for a thorough sweeping, Agun she cast a look toward the window. "Come on, girls ! Let's take string to the boys and watch them
On the way we met Mrs. Patrick, laughing guiltily as if she were doing something
wrong, together with her girls.
There never was such a day for flying kited! We played all our fresh string into the boys' kites and they went up higher and higher .We could hardly distinguish the orange-colored spots of the kites. Now and then we slowly pulled one kite back, watching it dancing up and down it the wind, and finally bringing it down to earth , just for the joy of sending it up again.
Even our fathers dropped their tools and joined us. Our mothers took their turn, laughing like schoolgirls. I think we were all beside ourselves. Parents forgot their duty and their dignity; children forgot their everyday fights and little jealousies. "Perhaps it's like this in the kingdom of heaven," I thought confusedly.
It was growing dark before we all walked sleepily back to house. I suppose we had some sort of supper. I suppose there must have been a surface tidying-up, for the house on Sunday looked clean and orderly enough. The strange thing was , we didn't mention that day afterward. I flt a little embarrassed .Surely none of the others had been as excited as I. I locked the memory up in that deepest part of me where we keep"the things that cannot be and yet they are."
The years went on, then one day I was hurrying about my kitchen in a city apartment, trying to get some work out of the way while my three-year-old insistently cried her desire to "go park ,see duck."
"I can't go!" I said. "I have this and this to do, and when I'm through I'll be too tired to walk that for."
My mother , who was visiting us , looked up from the peas she was shelling ,"It's a wonderful day,"she offered，"Really warm , yet there's a fine breczc . Do you remember that day we flew kites?"
I stopped in my dash between stove and sink . The looked door flew open and with it a rush of memories. "Come on."I told my little girl. "You're right , it's too good a day to miss."
Another decade passed. We were in the aftermath (余波)of a great war. All evening we had been asking our returned soldier, the youngest Patrick Boy, about his experiences as a prisoner of war. He had talked freely , but now for a long time he had been silent . What was he thinking of - what dark and horrible things?
"Say!" A smile slipped out from his lips . "Do you remember --- no, of course you wouldn't . It probably didn't make the impression on you as it did on me."
I hardly dared speak."Remember what ?"
"I used to think of that day a lot in POW camp(战俘营), when things weren't too good. Do you remember the day we flew the kites?"
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Mrs. Patrick was laughing guiltily because she thought.
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By"we were all beside ourselves", the writer means that they all
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What did the writer think after the kite-flying?
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Why did the writer finally agree to take her little girl for an outing?
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The youngest Patrick Boy is mentioned to show that
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In the more and more competitive scrvice industry , it is no longer enough to promise customrr satisfaction. Today , customer “delighi” is what companies are trying to achieve in or order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New llenges for customer care have come when peoplecan obtain goods and services through telephone call centers and the Intemet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customet feel they know you and that you can trest— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be camed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regntlar customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an aplogy and an explanation of why the service did not meet usual standards with empathy (for example,“I know how you must feel”) , and possible solutions (replacement , compensation or whatever faimess suggests best meets the case).
Airlines face some of the tourhest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ,unclaimed luggage and technieal problems .
For British Airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times . They are trained to answer quickly ,with their name , job title and a “we are here to help” attitude. The company has investod heavily in information technology to make sure that infomation is available instantly on scren.
British Airways also says its customer care policies are applied within the company and staff are
taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
We can learn from Paragraph 2 that .
| A． complaining customers are hard to satisfy |
| B． unsatisfied customers receive better service |
| C． Satisfied customers catch more attention |
| D． well-treated customers promote business |
The writer mentions “phone rage”(Paragraph 3) to show that.
| A．customers often use phones to express their anger |
| B．people still prefer to buy goods online |
| C．customer care becomes more attention |
| D．customers rely on their phones to obtain services |
What does the writer recommend to create delight?
| A．Calling customers regularly | B．Giving a “thank you” note. |
| C．Delivering a quicker service | D．Promising more gifts. |
If a manager should show his empathy (Paragraph6), what would he probably say?
| A．“I know how upset you must be.” | B．“I appreciate your understanding.” |
| C．“I’m sorry for the delay.” | D．“I know it’s our fault.” |
Customer delight is important for airlines because .
| A．their telephone style remains anchanged |
| B．they are more likely to meet with complaints |
| C．the services cost them a lot of money |
| D．the policies can be applied to their staff |
Which of the following is conveyed in this article?
| A．Face-to-face service creatcs comfortable feelings among customers. |
| B．Companies that promise more will naturally attract more customers. |
| C．A company should promise less but do more in a competitive market. |
| D．Customer delight is more important for airlines than for banks. |