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People do not analyse every problem they meet. Sometimes they try to remember a solution from the last time they had a ___1___ problem. They often accept the opinion or ideas of other people. Other times they begin to act without ___2___; they try to find a solution by trial and error. ___3___, when all of these methods ___4___, the person with a problem has to start analysing. There are six ___5___ in analysing a problem.
___6___ the person must recognise that there is a problem. For example, Sam’s bicycle is broken, and he cannot ride it to class as he usually does. Sam must ___7___ that there is a problem with his bicycle.
Next the person must ___8___ the problem. Before Sam can repair his bicycle, he must know why it does not work. For example, he must ___9___ the parts that are wrong.
Now the person must look for ___10___ that will make the problem clearer and lead to ___11___ solutions. For example, suppose Sam ___12___ that his bike does not work because there is something wrong with the brakes. ___13___, he can look in his bicycle repair book and read about brakes, ___14___ his friends at the bike shop, or look at his brakes carefully.
After ___15___ the problem, the person should have ___16___ suggestions for a possible solution. Take Sam as an example ___17___, his suggestions might be: tighten or loosen the brakes; buy new brakes and change the old ones.
In the end, one ___18___ seems to be the solution ___19___ the problem. Sometimes the ___20___ idea comes quite ___21___ because the thinker suddenly sees something new or sees something in a ___22___ way. Sam, for example, suddenly sees there is a piece of chewing gum (口香糖) stuck to a brake. He ___23___ hits on the solution to his problem: he must ___24___ the brake.
Finally the solution is ___25___. Sam does it and finds his bicycle works perfectly. In short he has solved the problem.
1. A. serious   B. usual   C. similar       D. common
2. A. practice  B. thinking     C. understanding    D. help
3. A. Besides  B. Instead       C. Otherwise   D. However
4. A. fail B. work   C. change       D. develop
5. A. ways      B. conditions  C. stages  D. orders
6. A. First      B. Usually      C. In general   D. Most importantly
7. A. explain   B. prove  C. show   D. see
8. A. judge     B. find    C. describe     D. face
9. A. check     B. determine   C. correct       D. recover
10. A. answers       B. skills   C. explanation D. information
11. A. possible       B. exact   C. real     D. special
12. A. hopes   B. argues C. decides       D. suggests
13. A. In other words    B. Once in a while 
C. First of all  D. At this time
14. A. look for       B. talk to C. agree with  D. depend on
15. A. discussing    B. settling down     C. comparing with  D. studying
16. A. extra    B. enough       C. several       D. countless
17. A. secondly      B. again  C. also    D. alone
18. A. suggestion   B. conclusion  C. decision     D. discovery
19. A. with     B. into    C. for      D. to
20. A. next     B. clear   C. final   D. new
21. A. unexpectedly       B. late     C. clearly       D. often
22. A. simple  B. different     C. quick  D. sudden
23. A. fortunately   B. easily  C. clearly       D. immediately
24. A. clean    B. separate      C. loosen D. remove
25. A. recorded      B. completed  C. tested  D. accepted

科目 英语   题型 完型填空   难度 容易
知识点: 政治经济类阅读
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相关试题

Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But,1, words of wisdom are soon forgotten. Once companies have attracted customers they often2the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business-3that the customer remains a customer.

4to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing5, this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.

Only now are organizations beginning to wake up to those lost opportunities and calculate the6implications. Cutting down the number of customers a company loses can make a big7in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to8increases of between 25 and 85 per cent.

In the US, Domino's Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and9never returns, is losing the company thousands of dollars in10profits (more if you consider how many people they are likely to tell about their bad experience).

The logic behind cultivating customer11is impossible to deny. "In practice most companies' marketing effort is focused on getting customers, with little attention paid to12them", says Adrian Payne of Cornfield University' School of Management. "Research suggests that there is a close relationship between retaining customers and making profits.13customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price14, and may provide free word-of-mouth advertising. Retaining customers also makes it15for competitors to enter a market or increase their share of a market.

1.
A.

in particular

B.

in reality

C.

at least

D.

first of all

2.
A.

emphasize

B.

doubt

C.

overlook

D.

believe

3.
A.

denying

B.

ensuring

C.

arguing

D.

proving

4.
A.

Moving

B.

Hoping

C.

Starting

D.

Failing

5.
A.

markets

B.

tastes

C.

prices

D.

expenses

6.
A.

culture

B.

social

C.

financial

D.

economical

7.
A.

promise

B.

plan

C.

mistake

D.

difference

8.
A.

cost

B.

opportunity

C.

profit

D.

budget

9.
A.

as a result

B.

on the whole

C.

in conclusion

D.

on the contrary

10.
A.

huge

B.

potential

C.

extra

D.

reasonable

11.
A.

beliefs

B.

loyalty

C.

habits

D.

interest

12.
A.

altering

B.

understanding

C.

keeping

D.

attracting

13.
A.

Assumed

B.

Respected

C.

Established

D.

Unexpected

14.
A.

agreeable

B.

flexible

C.

friendly

D.

sensitive

15.
A.

unfair

B.

difficult

C.

essential

D.

convenient

Do you still remember your dreams from childhood? They’re like flowers that never fade, “23-year-old Liu Wei told a happy audience during a broadcast of the nationwide talent competition China’s Got Talent. Liu, an ___16____ pianist from Beijing, was named one of the show’s finalists.
Liu once had arms. At the age of 10 he accidentally grabbed a high-voltage wire and lost his arms. “My family and I were so ___17____ then,” Liu recalled. He credits a disable boy he met at the hospital who gives him the __18_____ to cheer him up.
He was forced to __19_____ playing soccer (his favorite sport) but bounced back and ___20____himself to learn swimming. After two years, Liu had won two gold medals and one silver at the National Swimming Championship for the disabled in 2002.
By the age of 19, Liu had taught himself __21_____ to play the piano with his feet, fulfilling a childhood ___22____ of composing and producing music, he said ___23____ a big smile. “__24_____ enough time, I could be just as same as anyone.”
“I can read music and have __25_____ the ‘toeing’ by myself,” he told. According to Liu, the big toe is the most __26_____ digit when “toeing,” but that he can only reach five keys at the same time. “It means I have to train my toes to move more ___27____,” he said.
One of the show’s hosts, Cao Kefan, told press.“He was __28_____ so hard his feet were constantly cramping,” Cao said.
“ We’ve all __29_____ our dreams when we were young, but no one has fought as hard as you,” commented Gao Xiaosong. Gao is one of the show’s judges and one of most ___30____ music producers in China.
“You tell us that to __31_____ our dream, we need to spare no pains,” said Yi Nengjing, a show judge and Taiwanese pop star.
“I’ve received a lot of letters of support, all ___32____ me to focus on my music,” Liu said. When asked what he would do when the show was ___33____, he revealed several music companies had asked to __34_____ him. But whatever happened, he added he is sure he would keep __35_____ his dream.
“Music is like water and air to me,” he said. “I can’t live with out it.”

A.aimless B.legless C.armless D.forceless

A.desperate B.happy C.angry D.nervous

A.power B.strength C.energy D.enthusiasm

A.give away B.give in C.give up D.give off

A.let B.devoted C.abandoned D.challenged

A.what B.how C.whether D.which

A.idea B.purpose C.dream D.thought

A.at B.to C.in D.with

A.given B.if C.when D.only if

A.carried out B.figured out C.worked out D.gave out

A.flexible B.available C.sensible D.advisble

A.heavily B.rapidly C.slowly D.slightly

A.looking B.working C.exercising D.practicing

A.looked for B.fought for C.make for D.took for

A.influential B.beneficial C.potential D.official

A.make B.gain C.get D.realize

A.letting B.discouraging C.inspiring D.encouraging

A.by B.out C.over D.off

A.offer B.sign C.answer D.find

A.pursuing B.looking C.thinking D.promising

From the time each of my children started school, I packed their lunches. And in each lunch ,I___26_____ a note. Often written on a napkin (餐巾), it might be thank you for a ____27____ moment ,a reminder of something we were happily expecting,or a bit of __28_______ for the coming test orsporting event.
In the early grade school they __29____ their notes. But as children grow older they become self-conacious(有自我意识的),and _30_______ he reached high
School,my older son ,Marc, informed me he no longer_31________ my daily notes.Telling him that he no longer needed to _32______them but I still needed write them, I___33_____ untill the day he gratuated
Six years after high school graduation, Marc called asked if he could move__34_____for a couple of months.I had spent those years well,graduating from college,__35______two internships()in Washington,DC,and __36_____,becoming a technical assistant in Sacramento.____37______ short vacation visits,hower,he had lived away from home .With his younger sister leaving for college, I was ___38____ happy to have Marc back.Since Iwas __39____ making lunch for his younger brother, I _40______ one for Marc,too.Imagine my __41______ when Igot a call from my 24-year-old son,__42___ his lunch.
Did I do something __43_____? Don’t you love me _44_____,Mom ? werejust a few of the questions he threw at me as I _45_____asked him what was wrong.
My note,Mom, he answered,Where is my note?

A.carried B.found C.included D.held

A.difficult B.special C.comfortable D.separate

A.congratulation B.improvement C.explanation D.encouragament

A.loved B.answered C.wrote D.examined

A.lately B.by the way C.by the time D.gradually

A.received B.understood C.enjoyed D.collected

A.copy B.read C.take D.send

A.held up B.gave up C.followed D.continued

A.out B.home C.to D.to Sacramento

A.organizing B.planning C.comparing D.completing

A.hopefully B.forfinally C.particularly D.certainly

A.Because of B.Instead of C.Except for D.As for

A.especially B.immediately C.equally D.generally

A.once B.again C.still D.even

A.packed B.fetched C.bought D.filled

A.fear B.surprise C.. anger D.disappointment

A.waiting for B.worrying about C.caring for D.asking about

A.wrong B.funny C.strange D.smart

A.any more B.enough C.once more D.better

One day, I was working alone on the roof of a new six-story building. When I completed my work, I discovered that I had about 500 pounds of bircks left over! 36 carry the bricks down by hand I decided to lower them by a pulley(滑车), which fortunately was _37 to the side of the building on the sixth floor.
Fastening the rope at the ground level, I went up to the roof and _38 the bricks into a barrel (桶). Then I went back to the _39 and untied the rope, 40 it tightly to insure a__41__ fall of the 500 punds of bricks. You know, I only weighed 135 pounds. Due to my__42 _ at being pulled off the ground so suddenly, I lost my presence of mind and _43 to let go of the rope. Needless to say, I went on at a rather _44 _ rate up the building.
Near the third floor, I met the barrel __45 , which made my collarbone(锁骨)broken,__46 _ only slightly, I didn’t stop. At approximately(大约)the same time, the barrel _47__ the ground, and the bottom fell out of the barrel. 48 the bricks, the barrel now weighed about 50 pounds. I refer you again to my weight of 135 pounds. _49 you might imagine, I began a rapid down.
Also near the _50 _ floor, I met the barrel coming up, which made my legs broken. The encounter(相遇)with the _ 51 _ slowed me enough to reduce my _52 when I fell onto the pile of bricks, and 53 , only three vertebrae(椎骨)were broken. However, as I __54__there on the bricks in pain, unable to move, and _55 the barrel six stories above, I again lost my presence of mind. I let go of the rope!

A.Rather than B.Other than C.Better than D.Instead of

A.connected B.attached C.added D.joined

A.brought B.carried C.loaded D.took

A.ceiling B.floor C.roof D.ground

A.grabbing B.pulling C.fastening D.holding

A.sudden B.quick C.slow D.peaceful

A.carelessness B.surprise C.excitement D.joy

A.forgot B.had C.took D.began

A.slow B.rapid C.strange D.special

A.coming down B.going up C.going down D.coming up

A.Slowed B.Calmed C.Relaxed D.Cooled

A.fell B.beat C.hit D.knocked

A.Besides B.Without C.With D.Beyond

A.As B.When C.While D.Which

A.first B.ground C.second D.third

A.bricks B.barrel C.pulley D.rope

A.pain B.weight C.injuries D.speed

A.unluckily B.surely C.undoubtedly D.fortunately

A.sat B.lay C.stood D.bent

A.noticed B.remembered C.watched D.saw

In order to separate loving parents from their freshman sons, Morehouse College in Atlanta has held a/an __36___"Parting Ceremony."
When University of Minnesota freshmen __37___ at the end of this month, parental separation will be a little trickier: mothers and fathers will be ___38__ to a reception elsewhere ___39__ students can meet their roommates and talk about dorm room space -- __40__ adult breaking in.
In the latest wave in which superinvolved parents __41___ their children to college, universities are __42__ activities ___43__ to speed the separation. In the age of MSN and twice-daily texts home, ___44__ colleges are urging "sticky parents" to leave sooner so students can __45__ independence.
Grinnell College here, like others, has found it __46__ to make it clear when parents __47__ say goodbye. After computer printers and bags had been carried to dorm rooms, everyone gathered in the gymnasium, students on one side, __48__ on the other.
Shortly __49__, mothers and fathers were urged to leave campus.
Moving their students in usually takes a few hours. Moving on? Most deans can tell __50__ of parents who hang around campus for days. At Colgate University in Hamilton, N.Y. "We recognize it's a __51__ day for families," Beverly Low, the dean (院长) of first-year students said. Still, during various parent meetings on Colgate's move-in day, Ms. Low and other officials __52__ tell the parents __53__ that "activities for the class of freshmen begin at 4 on time, so parents should leave before 4." she said.
Formal departure ceremonies are unusual __54__ growing in popularity, said Joyce Holl, head of the National Orientation Directors Association. A more common method is for colleges to limit the hour for last hugs.__55___, the parents of Princeton freshmen learn from the move-in schedule, "the rest events are intended for students only."
A formal B informal C casual D grand
A move out B move in C move around D graduate
A sent B driven C invited D called on
A so B but C still D yet
A with B as C where D without
A rescue B deliver C travel D release
A running out B taking out C carrying out D picking out
A wanted B meant C devoted D prepared
A in which B which C how D where
A form B create C increase D develop
A necessary B unimportant C useless D difficult
A will B need C must D would
A teachers B police C professors D parents
A before B after C later D passed
A news B comments C stories D shadows
A little B huge C long D large
A plan to B take to C ask to D carry to
A rudely B directly C conveniently D hardly
A and B but C however D so
A For the time being B For a long time C For example D For a change

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