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There is a boy in my gym class (I’ll call him Bill) who has unbearably yellow teeth that almost make everyone feel unpleasant. Recently another boy told Bill that he should “go Ajax” his teeth. Bill was crushed. Had the other boy been thinking, he would have realized that there is a better way to handle such a situation. He could have dealt with it with tact. He could have showed this hurtful truth in a more careful, sensitive way—that’s “tact”.
If a person isn’t sensitive to another’s feelings, there is no way he or she can be tactful. Yesterday, my 5-year-old brother proudly announced that he had cleaned the screen on our television set. Unfortunately, he used furniture polish(亮光油), which produced an oily film on the television screen. My mother smiled and thanked him for his efforts—and then showed how to clean the screen properly. Her sensitivity enables my brother to keep his self-respect. Yet, sensitivity alone does not make tact.
“Tactfulness” also requires “truthfulness”. Doctors, for example must be truthful. If a patient has just been disabled in an accident, a tactful doctor will tell the truth—but express it with sensitivity. The doctor may try to give the patient hope by telling them curing techniques under study or about advanced equipment now available. Doctors must use tact with patients relatives as well. Instead of bluntly saying, “Your husband is disabled,” a doctor might say, “I’m sorry, but your husband has lost feeling in his legs and…”
Tact should not be confused with trickery. Trickery occurs when a nurse is about to give a patient an injection and says, “This won’t hurt a bit.” Instead of trickery, the nurse might guarantee the patient that the discomfort of the injection is a small thing compared to the benefits of it. It would also be thoughtful for the nurse to tell the patients about some of these benefits.
Tact is a wonderful skill to have, and tactful people are usually admired and respected. Without tact our society would become an intolerable place to live in.
72.When told he should “go Ajax” his teeth, Bill probably felt ________________.
A．surprised B．cheated
C．regretful D．painful
73.According to the author, his mother’s praise for the brother is _______________.
A．both sensitive and tactful B．sensitive but not tactful enough
C．truthful but not tactful D．sensitive but trickish
74.The fourth paragraph mainly talks about __________________.
A．how to comfort the patients
B．how to use trickery carefully
C．differences between trickery and promises
D．another feature of tact
75.Which of the following shows the structure of the passage? (The numbers stand for the paragraphs)
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A． B． C． D．
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Nursing at Beth Israel Hospital produces the best patient care. If we are to solve the nursing shortage. hospital administration and doctors everywhere would do well to follow Beth Israel's example .
At Beth Israel each patient is assigned to a primary nurse who visits at length with the patient and constructs a full-scale health account that covers everything from his medical history to his emotional state. Then she writes a care plan centered on the patient's illness but which also includes everything else that is necessary.
The primary nurse stays with the patient through his hospitalization. keeping track with his progress and seeking further advice from his doctor. If a patient at Beth Israel is not responding to treatment. it is not uncommon for his nurse to propose another approach to his doctor. What the doctor at Beth Israel has in the primary nurse is a true colleague.
Nursing at Beth Israel also involves a decentralized (分散的) nursing administration; every unit is a self-contained organization. There are nurse-managers instead of head nurses; in addition to their medical duties they do all their own hiring and dismissing, employee advising, and they make salary recommendations. Each unit's nurses decide among themselves who will work what shifts and when.
Beth Israel's nurse-in-chief ranks as an equal with other vice presidents of the hospital. She is also a member of the Medical Executive Committee. which in most hospitals includes only doctors.Which of the following best characterizes the main feature of the nursing system at Beth Israel Hospital?
| A．The doctor gets more active professional support from the primary nurse. |
| B．Each patient is taken care of by a primary nurse day and night. |
| C．The primary nurse writes care plans for every patient. |
| D．The primary nurse keeps records of the patient's health conditions every day. |
It can be inferred from the passage that_____.
| A．compared with other hospitals, nurses at Beth Israel Hospital are more patient |
| B．in most hospitals, patient care is inadequate from the professional point of view |
| C．in most hospital, nurses get low salaries |
| D．compared with other hospitals, nurses have to work longer hours at Beth Israel Hospital |
A primary nurse can propose a different approach of treatment when
| A．the present one is refused by the patient |
| B．the patient complains about the present one |
| C．the present one proves to be ineffective |
| D．the patient is found unwilling to cooperate |
The main difference between a nurse-manager and a head nurse is that the former
| A．is a member of the Medical Executive Committee of the hospital |
| B．has to arrange the work shifts of the unit's nurses |
| C．can make decisions concerning the medical treatment of a patient |
| D．has full responsibility in the administration of the unit's nurses |
The author's attitude towards the nurse system at Beth Israel Hospital is___
| A．negative | B．neutral | C．critical | D．positive |
Science Daily (May 1S, 2012) - People who rate themselves as having high emotional intelligence (El) tend to overestimate (高估) their ability to detect deception(欺骗) in others. This is the finding of a paper published in the journal Legal and Criminological Psychology on 18 May 2012.
Professor Stephen Porter. director of the Centre for the Advancement of Psychological Science and Law at University of British Columbia Canada along with colleagues Dr. Leanne Brinke and Alysha Baker used a standard questionnaire to measure the EI of 116 participants.
These participants were then asked to view 20 videos from around the world of people pleading （祈求） for the safe return of a missing family member. In half the videos the person making the plea was responsible for the missing person's disappearance or murder.
The participants were asked to judge whether the pleas were honest or deceptive say how much confidence they had in their judgments, report the clues (线索) they had used to make those judgments and rate their emotional response to each plea.
Professor Porter found that higher EI was associated with overconfidence in assessing the sincerity of the pleas and sympathetic feelings towards people in the videos who turned out to be responsible for the disappearance.
Although EI, in general, was not associated with being better or worse at telling the difference between truths and lies. people with a higher ability to notice and express emotion (a component of EI) were not so good at spotting when people were telling lies.
Professor Porter says: "Taken together, these findings suggest findings features of emotional intelligence and the decision-making processes they lead to may nave the paradoxical (适得其反的) effect of weakening people's ability to detect deception."
"These findings are important because El is a well-accepted concept and is used in a variety of fields, including the workplace"Which of the following is true about the study and its findings?
| A．EI has something to do with telling truths and 1ies. |
| B．The participants were asked to identify liars on the spot. |
| C．The participants had to tell reasons for their judgments. |
| D．Those confident participants all made wrong judgments. |
According to Professor Porter's finding, people with higher EI
| A．were actually less confident |
| B．were easy to be cheated for their kindness |
| C．had sympathy for the missing people |
| D．were good at spotting deception |
What does the underlined word "they" refer to?
| A．Features of EI | B．People with high Ef |
| C．The findings | D．The researchers |
Workplace is specially mentioned in the last paragraph to ______.
| A．indicate that people with high EI are mostly adults |
| B．indicate that EI is very important in the workplace |
| C．warn employers not to trust employees with high EI |
| D．warn people with high EI of deception in the workplace |
What is the best title for the passage?
| A．How to detect deception in our daily life. |
| B．The disadvantages of high emotional intelligence. |
| C．The relationship between one's El and recognition. |
| D．Emotionally intelligent people are less good at spotting liars. |
Ideas about polite behavior are different from one culture to another. Some societies, such as America and Australia for example, are mobile and very open. People here change jobs and move house quite often. As a result, they have a lot of relationships that often last only a short time, and they need to get to know people quickly. So it's normal to have friendly conversations with people that they have just met, and you can talk about things that other cultures would regard as personal.
On the other hand there are more crowded and less mobile societies where long-term relationships are more important. A Malaysian or Mexican business person, for example, will want to get to know you very well before he or she feels happy to start business. But when you do get to know each other, the relationship becomes much deeper than it would in a mobile society.
To Americans, both Europeans and Asians seem cool and formal at first. On the other hand, as a passenger from a less mobile society puts it, it's no fun spending several hours next to a stranger who wants to tell you all about his or her life and asks you all sorts of questions that you don't want to answer.
Cross-cultural differences aren't just a problem for travelers, but also for the flights that carry them. All flights want to provide the best service, but ideas about good service are different from place to place. This can be seen most clearly in the way that problems are dealt with.
Some societies have 'universalist' cultures. These societies strongly respect rules, and they treat every person and situation in basically the same way.
'Particularist' societies, on the other hand, also have rules, but they are less important than the society's unwrinen ideas about what is right or wrong for a particular situation or a particular person. So the normal rules are changed to fit the needs of the situation or the importance of the person.
This difference can cause problems. A traveler from a particularist society, India, is checking in for a flight in Germany, a country which has a universalist culture. The Indian traveler has too much luggage, but he explains that he has been away from home for a long time and the suitcases are full of presents for his family. He expects that the check-in official will understand his problem and will change the rules for him. The check-in official explains that if he was allowed to have too much luggage, it wouldn't be fair to the other passengers. But the traveler thinks this is unfair, because the other passengers don't have his problem.Often moving from one place to another makes people like Americarts and Australians
| A．like traveling better |
| B．easy to communicate with |
| C．difficult 1o make rcal friends |
| D．have a long-term relationship with their neighbors |
People like Malaysians prefer to associate with those
| A．who will tell them everything of their own |
| B．who want to do business with them |
| C．they know quite well |
| D．who are good at talking |
A person from a less mobile society will feel it_____ when a stranger keeps talking to him or her, and asking him or her questions.
| A．boring | B．friendly | C．normal | D．rough |
Which of the following is true about "particularist societies"?
| A．There is no rule for people to obey. |
| B．People obey the society's rules completely. |
| C．No one obeys the society's ruies though they have. |
| D．The society's rules can be changed with different persons or situations. |
The writer of the passage thinks that the Indian and the German have different ideas about rules because of different__________.
| A．interests | B．habits and customs | C．cultures | D．ways of life |
The year was 1932. Amelia Earhart was flying alone from North America to England in a small single-engined aeroplane. At midnight, several hours after she had left Newfoundland, she ran into bad weather. To make things worse, her altimeter (高度表) failed and she didn't know how high she was flying. At night, and in a storm, a pilot is in great difficulty without an altimeter. At times. her plane nearly plunged (冲) into the sea.
Just before dawn, there was further trouble. Amelia noticed flames coming from the engine. Would she be able to reach land? There was nothing to do except to keep going and to hope.
In the end, Amelia Earhart did reach Ireland, and for the courage she had shown, she was warmly welcomed in England and Europe. When she retumed to the United States, she was honored by President Hoover at a special dinner in the White House. From that time on, Amelia Earhart was famous.
What was so important about her flight? Amelia Earhart was the first woman to fly the Atlantic Ocean alone, and she had set a record of fourteen hours and fifty-six minutes.
In the years that followed, Amelia Earhart made several flights across the United States, and on each occasion she set a new record for flying time. Amelia Earhart made these flights to show that women had a place in aviation (航空) and that air travel was useful.Which of the following statements is NOT the difficulty which Amelia Earhart met in her flight from north America to England?
| A．She was caught in a storm. | B．The altimeter went out of order. |
| C．Her engine went wrong. | D．She lost her direction. |
When Amelia Earhart saw flames coming from the engine. what did she do?
| A．She did nothing but pr ay for herself |
| B．She changed her direction and landed in Ireland. |
| C．She continued flying. |
| D．She lost hope of reaching land. |
According to the passage, what was Amelia Earhart's reason for making her flights?
| A．To set a new record for flying time. |
| B．To be the first woman to fly around the world. |
| C．To show that aviation was not just for men. |
| D．To become famous in the world. |
Which of the following statements was NOT mentioned?
A. She was the first woman who succeeded in flying across the Atlantic Oceanalone.
B. She showed great courage in overcoming the difficulties during the flight.
C She was warmly welcomed in England, Europe and the United States.
D. She made plans to fly around the world.Which of the following would be the best title for the passage?
| A．Amelia Earhart-First Across the Atlantic. |
| B．Amelia Earhart-Pioneer in Women's Aviation. |
| C．A New Record for Flying Time. |
| D．A Dangerous Flight from North America to England. |
The blue eyes that looked at him from outside the door were like the light through a maginifying glass (放大镜) when it is at its brightest and smallest, when paper and leaves begin to smoke.
"Hey . " said the man in the door. " Remember me? "
" Yes. " the boy said. whispering. "Rick. "
He felt so surprised to see Rick. All of Rick seemed to be shown in the eyes. With a strong feeling that ought to have hurt him.
" You knew me." Rick said. " You hadn't forgotten. "
" You're--just the same. " the boy said. and felt much thankful.
He seemed even to be wearing the same clothes, the same blue shirt and grey trousers. He was thin, but he was built to be lean; and he was still, or again. sunburnt. After everything, the slow white smile still showed the slight feeling of happiness.
" Let's look at you." Rick said, dropping into a chair. Then slowly he felt more at home, and he became once more just Rick as if nothing had happened. There were lines about his eyes. and deeper lines on his cheeks. but he looked like-just Rick, lined by sunfight and smiling.
" When I look at you." he said, " You make me think about me, for we look like each other. "
" Yes, " said the boy, eagerly, " they all think we both look like my grandfather. "On his return. Rick_______.
| A．had not changed much | B．looked very old |
| C．was much thinner than before | D．was wearing different clothes |
Rick and the boy are probably________.
| A．brothers | B．related |
| C．friends | D．neighbours |
You could describe Rick as________.
| A．old and friendly | B．old and nervous |
| C．thin and nervous | D．thin and friendly |
From the passage we can tell that the boy_____.
| A．was worried that Rick had forgotten him |
| B．was proud of what Rick had done |
| C．was pleased to see Rick |
| D．wondered where Rick had been |
Rick and the boy_______.
| A．had similar personalities | B．cared about each other |
| C．had lived in the same house | D．felt their friendship had changed |