Complaints(投诉) should be m
ade to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt(收据) you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner so you can complain
directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who deals with the complaint later.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give any receipt number, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, store, or organization. Be sure to keep copies of your own letter and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find it an attractive solution. In certain cases you may have the right to refuse the goods and ask for the money back, but this is when you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And you have suffered some special loss, if, for example, a new washing machine tears your clothes, you might receive money to repair them.
60. The shoppers may make a complaint because ____.
A.they dislike causing a fuss(大惊小怪)
B.it doesn’t do what is claimed(要求) for it
C.the article is not up to standard
D.they are at fault in buying the article
61. If you write a letter to complain, _____.
A.it is important to keep a record of what you say
B.it is necessary to send receipts
C.say how you feel about the matter
D.ask what receipt numbers you should give
62. You can demand your money back only if ____.
A.the article cannot be replaced or repaired
B.you have gone back immediately
C.the article has not gone up in price since you bought it
D.the article has defects(缺陷)
63. You may be able to claim extra money when ____.
A.you have been hurt
B.you can’t find something special
C.damage has been caused by the faulty article
D.your clothes have been torn or lost
Ruben lived in a small village. There was no school there and he had to study in a school in the town. It was nearly five kilometres away from his village. His father couldn't buy a bike for him and he had to go to school on foot. He got up early in the morning. Usually he had to run there in order not to miss the first class. He kept running every day and it was helpful to him. He's strong and tall now and he ran faster than any other man in his village. He took part in several sports meetings and won some medals. The young man is proud of（以……自豪）it and always wants to have a race with others.
One day his mother was ill and his father told him to buy some medicine for headache in the town. The young man got there soon. There were many people in the chemist's shop while he was waiting there. And when his turn came, he could't find his money. An old woman hinted（暗示）a young man had stolen it. He saw the thief had already left the shop. He ran towards him quickly. The thief found it and began to run. He was happy and tried to catch up with him.
“Let's have a race and see who will run faster, ”Ruben called out behind.
Soon after that he caught up with the thief. But he didn't stop and went on running. At a crossing one of his friends asked, “What are you running for, Ruben? ”
“I'm running after（追）a thief. ”
“Where's the thief, then? ”
“He wants to show that he'll run faster than me, but he's fallen behind!”
59. Ruben had to run to school because ____.
A. he had no bike B. he hoped to win some medals
C. his village was a little far from the school D. he was afraid to be late for class
60. ____ , so he won some medals.
A. Ruben is good at running B. Ruben went to school on time
C. Ruben often took part in the sports meetings. D. Ruben likes to have a race with others
61. The phrase “a chemist's shop”in the story means ____.
A. 化工商店 B. 药店 C. 化工厂D. 制药厂
62. Ruben's money was stolen ____.
A. on his way to the town B. before he went in the shop
C. when he was waiting in the shop D. after he had left the shop
63. Ruben was happy because ____.
A. he could easily catch the thief B. he had a chance（机会）to have a race
C. he knew who had stolen his money D. he would win another medal that day
Cancer Research UK has launched an online chat forum for cancer patients to swap stories or share experiences on how to cope with such a disastrous disease．
But Cancer Chat is a forum with a difference：it has an information safety net．
This means that a Cancer Research UK team will keep a watching brief to ensure that patients are not subjected to rogue “cancer cures’’ or scientifically unreasonable information．
Anyone can have access to the messages posted on Cancer Chat but if people wish to post a message they will need to register．
And Rebekah Gibbs，a cancer patient and star e f TV’S Casualty has voiced her support for the new project．“I think Cancer Chat is a brilliant idea，’’she said．“I have written a public diary about what I went through with breast cancer and I have had such a heart-warming response from other people going through the same thing．
“The idea of a Cancer Chat forum means you can share information about treatment and side effects and you can really open up about your feelings online in a way that can be difficult when talking to close friends and family．And with Cancer Research UK．monitoring the forum people can be guaranteed the quality of information being exchanged．”
Cancer Chat will also encourage its users to check out any cancer questions on its CancerHelp UK website which is specially designed to give patients and their families 6,000 pages of up-to-date information that is easy to understand and explains a wide range of treatments for different types of cancer and give details of clinical trials．There is also a UK database of cancer clinical trials．
The award-winning website attracts around one million visitors a month and Cancer Research UK hopes that some of these visitors will also want to post comments on the Cancer Chat forum．
For those who do not have access to computers and have questions about cancer, the charity's team of cancer information nurses are available during office hours to talk over patients’ concerns on the phone．Cancer Chat is quite different from other forums in that．
| A．it has the support of a famous TV actress |
| B．it is a source of reliable information |
| C．it provides a huge amount of cancer information |
| D．it attracts a great number of visitors from all over the world each month |
The underlined word “swap’’ in the first paragraph most probably means．
| A．invent | B．write | C．print | D．exchange |
Which of the following is NOT true according to the passage?
| A．Rebekah Gibbs has written a private diary about her breast cancer． |
B．CancerHelp UK offers information on cancer treatment and clinical trials．k+s-5#u |
| C．The messages posted on this forum are available to all visitors． |
| D．People with no computers available can also receive help． |
Which of the following can be the best title for this passage?
| A．A wonderful website CancerHelp UK |
| B．Come on．Turn to Cancer Research UK |
| C．Online Cancer Chat with a Safety Net |
| D．A Major Breakthrough in Cancer |
When someone steps on your toe by accident, you will hurt plenty．But it hurts even more, if you think the person does the same thing on purpose．Earlier studies have found that the feeling of pain can change with how it is experienced．That is why giving people sugar pills and saying they are medicine can make them feel better．
This study examined whether self-reported pain is indeed higher when the events producing the pain are understood as intentionally caused by another person．For the study, the researchers told 40 volunteers that they were going to do a series of tasks, including color matching, number counting and discomfort assessment．This last task involved their receiving a brief electric shock to the wrist．They were told that a partner, sitting in another room, would choose which task they would do, and a computer screen helped them to know their partner’s choice．
In some cases, the volunteers were told their partner had chosen the pain tolerance test．In others, they were told the computers would select the pain tolerance test regardless of their partner’s choice．When volunteers thought that their partners were making the shocks on them on purpose, the feeling made the pain worse．As a matter of fact, they were the same．
This study provides evidence that the experience of pain changes depending upon how they think when people have been harmed．Specifically, the meaning of a harm — whether it was intended — influences the amount of pain it causes．So, although a broken toe may hurt, an intentionally broken toe should hurt more．It can be concluded from the text that _______．
A．the feeling of pain varies from one person to another k+s-5#u |
| B．long-lasting pain damages people’s health |
| C．pain is greater if harm seems to be intentionally done |
| D．people suffer more from accidental pain |
What can we infer from the text?
| A．People can reduce pain by relaxing． |
| B．Researchers study how pain is caused． |
| C．Everyone should know the effect of pain． |
| D．People should think more about pain． |
What does the underlined word “they” in the third paragraph refer to?
| A．Volunteers． | B．Computers． |
| C．Shocks． | D．Pains． |
What’s the author’s attitude to the result of the study? k+s-5#u
| A．Indifferent． | B．Sceptical． |
| C．Disapproving． | D．Approving． |
Evening Classes for the Autumn Term
| Advanced French Language Thurs, 6:00-7:30 p．m． This course is for people who have already done French for at least two years．There will be an examination at the end of the course, and a certificate for successful students． |
Car Repairs Thurs, 8:00-9:30 p．m． This is a course for beginners．No experience necessary．Spend less money on garage bills by learning to look after your own car and doing simple repairs at home． |
| First Aid Tues, 6:30-8:30 p．m． Why not study for a certificate in First Aid? People on this course will learn to deal with accidents in the home and at work; what to do in the case of burns, cuts and other common injuries． |
Learning Spanish Wed, 7:00-9:00 p．m． Have fun learning Spanish for your holidays! It will be simple conversational Spanish - the chief purpose of the course is enjoyment．Previous knowledge of the language is unnecessary - anyone can join this course． |
| Discovering Our City's History Mon, Thurs, 6:30-9:00 p．m． Are you curious to learn about the history which is buried beneath the streets of our city? The area has a fascinating history．This term the class will center on the first five hundred years of our city's past． |
Keep Up Office Skills Tues, 7:00-9:00 p．m． At least an opportunity to learn to use the latest electronic office equipment．Increase your typing speed, find out about new business methods and get to know how to run a modern office． |
| 1． |
Nancy wants to work as a secretary in a French company．She will attend courses on _______．
|
| 2． |
After reading the advertisement, one will choose the course on Car Repairs mainly because
|
| 3． |
What information can we get from the text？
|
| 4． |
Where might the text come from?
|
Somehow Rey had managed to struggle free from the rope around his neck, after being left to die a slow death as punishment for being a bad Spanish greyhound（猎狗）．
|
It is believed that 50,000 greyhounds are killed by their owners in Spain each year after they grow too old, or turn out to be too slow to hunt with．Dogs have also been found thrown into wells, burnt alive and even injected with poison．
But Rey's intended fate（命运） was, even within the levels of cruelty usually shown to Spanish hunting dogs, especially cruel．The rope around his neck had been set at a height so that his front paws could not touch the ground, meaning that he was intended to stand on his back legs until he was too tired to support himself．When his legs finally became too tired, the rope should have done its work．
| A．kicking | B．burying |
| C．hanging | D．drowning |
The underlined word "vet" in（Paragraph 5）probably means “_________”．
| A．animal doctor | B．ambulance |
| C．animal medicine | D．equipment |
What can you infer from the passage? k+s-5#u
| A．Dogs are not kept as pets in Spain． |
| B．Rey was punished because he had not been loyal to his owner． |
| C．The typewriting death is named because a typewriter is used in the punishment． |
| D．Rey didn’t behave very well in the hunting． |
The passage mainly tells the readers about _________．
| A．the cruel killing of dogs in Spain |
| B．how Rey was saved by rescuers |
| C．how Spanish dogs hunt hares |
| D．the fate of the dogs in Spain k+s-5#u |