假设你是李雷，上周你买了一本英文词典，回家后发现有这样那样的质量问题（缺页、印刷错误等），去书店要求退换。书店的服务态度又不好，因此给报社编辑写信。信中必须包括以下内容：
1、事情的起因；
2、与书店交涉的经过；
3、呼吁服务行业必须提高服务质量。
注意：1、词数100至120；
2、信的开头和结尾已给出，不计入总词数。
3、参考词汇：
印刷错误 misprint (n.) ； 呼吁 appeal
Dear Editor,
I’m writing this letter to…
Thank you for your attention!
All the arrangements are now in ________ place for ________ graduation ceremony that will take place tomorrow.
| A．/；a | B．/；the | C．the；a | D．the；the |
Nowadays almost everyone prefers to use a smart mobile phone ______ functions are more practical.
| A．whose | B．where | C．what | D．which |
Today there are more airplanes ______ more people than ever before in the skies.
| A．carry | B．to be carrying |
| C．carried | D．carrying |
— Do you mind my opening the window? It’s a bit hot in here．
— ______________，as a matter of fact．
| A．Go ahead | B．Yes，my pleasure |
| C．Yes，I do | D．Come on |
The best moment for the football star was ______ he scored the winning goal.
| A．when | B．where | C．how | D．why |