假设你是李雷，上周你买了一本英文词典，回家后发现有这样那样的质量问题（缺页、印刷错误等），去书店要求退换。书店的服务态度又不好，因此给报社编辑写信。信中必须包括以下内容：
1、事情的起因；
2、与书店交涉的经过；
3、呼吁服务行业必须提高服务质量。
注意：1、词数100至120；
2、信的开头和结尾已给出，不计入总词数。
3、参考词汇：
印刷错误 misprint (n.) ； 呼吁 appeal
Dear Editor,
I’m writing this letter to…
Thank you for your attention!
It’s so cold today．If it should get warmer this afternoon，I＿my car．
| A．would have washed | B．would wash | C．must have washed | D．must wash |
一Excuse me，may I have a word with Mr. Jackson？
一I’m afraid he’s not＿now．He’s having a meeting upstairs．
| A．comfortable | B．suitable | C．available | D．acceptable |
Having devoted his life to the realization of racial equality，former South African President Nelson Mandela＿＿＿on December S，2013．
| A．passed away | B．had passed away | C．has passed away | D．passes away |
After living in Quanzhou for five years，she has developed quite an＿＿for the city．
| A．association | B．affection | C．appointment | D．encouragement |
It has been announced that the 2014 World Cup＿＿＿＿＿in Brazil from June 12一July 13，2014，in 12 hosting cities．
| A．will stage | B．has staged | C．will be staged | D．is staged |