阅读下面短文，从短文后各题所给的四个选项（A、B、C、D）中-优题课

As a child, there was nothing I liked better than Sunday afternoons at my grandfather’s farm. __by miles of winding stone walls, the house provided endless hours of __ for a city kid.
I can still remember one afternoon __I was eight years old. I’d wanted more than anything to be __to climb the walls surrounding the farm. The walls were old；some stones were _ __ , others loose. Still, my yearning（向往）to climb across those walls __so strong that finally, one spring afternoon, I took all my __and entered the living room, where the __had gathered after Sunday dinner.
“I, I want to climb the stone walls,” I said. __ a chorus(异口同声) went up from the women in the room.“Heavens, no！” they cried,“You’ll hurt yourself！”I wasn’t too __；the __ was just as I’d expected. Just __I could leave the room, I was stopped by my grandfather’s loud voice.“Now wait a minute.” I heard him say,“Let the boy climb the stone walls. He has to learn to do things __ .”
For the next two hours I climbed those old walls and had the time of my life. Later I told my grandfather about my __ .I’ll never forget what he said. “Fred,”he said, smiling, “you made this day a (an) __day just by being yourself. Always remember, there’s only one person in this whole world like you, and I like you __ as you are.”
Many years have passed __ then, and today I’m a host in the television program __ “Mister Rogers’ Neighborhood”, seen by millions of children.
There have been __over the years, but one thing___ ______ the same：my suggestion left to children at the end of almost every program. “There’s only one person in this whole world like you,” The kids can hear me say, “and people would like you exactly as you are.”

A．Covered B．Extended C．Surrounded D．Spread

A．fruit B．fun C．richness D．wonder

A．when B．that C．while D．which

A．regretted B．allowed C．realized D．provided

A．remaining B．leaving C．missing D．losing

A．grew B．disappeared C．built D．turned

A．trouble B．mind C．heart D．courage

A．adults B．relations C．men D．women

A．Quietly B．Hurriedly C．Frequently D．Immediately

A．excited B．sad C．disappointed D．pleased

A．sound B．end C．response D．story

A．whenever B．while C．as soon as D．before

A．of himself B．in himself C．by himself D．to himself

A．news B．experience C．doubt D．wonder

A．special B．regular C．common D．usual

A．straightly B．exactly C．quietly D．rightly

A．since B．till C．until D．by

A．name B．named C．naming D．to name

A．jobs B．events C．adventures D．changes

A．becomes B．develops C．remains D．seems

I often read of incidents of misunderstanding or conflict. I' m left . Why do these people create mistrust and problems, especially with those from other？
I was growing up in Kuala Lumpur in the early 1960s,children from different races and religions played and studied in harmony. At that time my family lived a stone from Ismail’s. And no one was bothered that Ismail was a Malay Muslim and I was an Indian Hindu—we justour differences. Perhaps, our elders had not filled our heads with unnecessary advice，well or otherwise.
We were nine when we became friends. During the school holidays, we'd the countryside on our bicycles, hoping to the unexpected. At times Ismail would accompany my family as we made a rare shopping trip to town. We would be glad of his .
When I was twelve, my family moved to Johor. Ismail s family later returned to their village, and I touch with him.
One spring afternoon in 1983, I stopped a taxi in Kuala Lumpur. I my destination. The driver acknowledged my but did not move off. Instead, he looked at me.“Raddar?" he said, using my childhood nickname(绰号). I was astonished at being so addressed (称呼). Unexpectedly! It was Ismail! Even after two we still recognized each other. Grasping his shoulder, I felt a true affection, something to describe.
If we can allow our children to be without prejudice, they'll build friendships with people, regardless of race or religion, who will betheir side through' thick and thin. On such friendships are societies built andwe can truly be, as William Shakespeare once wrote, 44we happy few, we band of brothers".
A. interested B. pleased C. puzzled D. excited
A. parties B. cities C. villages D. races
A. why B. whichC. how D. when
A. together B. aroundC. alone D. apart
A. drop B. throwC. move D. roll
A. refusedB. madeC. sought D. accepted
A. paidB. meantC. preserved D. treated
A. exploreB. searchC. discover D. desert
A. get throughB. deal withC. come across D. take away
A. arrivalB. choiceC. effort D. company
A. lost B. gainedC. developed D. missed
A. stated B. orderedC. decided D. chose
A. attempts B. instructionsC. opinions D. arrangements
A. anxiously B. carelesslyC. disappointedly D. fixedly
A.familiarly B. strangelyC. fully D. coldly
A.departures B. monthsC. years D. decades
A.possible B. funnyC. hard D. clear
A.them B. themselvesC. us D. ourselves
A. from B. byC. with D. against
A. still B. otherwiseC. then D. instead

Body language is the quiet, secret and most powerful language of all !It speaks than words. According to specialists, our bodies send out morethan we realize. In fact, non-verbal communication(非言语交际) takes up about 50% of what we really , And body language is particularlywhen we attempt to communicate across cultures（文化）.Indeed, what is called body language is soa part of us that it's actually often unnoticed. And misunderstandings occur as a result of it ., different societies treat thebetween people differently. Northern Europeans usually do not like havingcontact(接触)even with friends, and certainly not with . People from Latin American countries, touch each other quite a lot. Therefore, it's possible that in , it may look like a Latino is a Norwegian all over the room. The Latino, trying to express friendship, will keep moving The Norwegian, very probably seeing this as pushiness, will keep - which the Latino will in return regard as .
Clearly, a great deal is going on when people . And only a part of it is in the words themselves. And when parties are from cultures, there's a strong possibility of . But whatever the situation, the best is to obey the Golden Rule: treat others as you would like to be _.
A. straighter B. louder C. harder D. further
A. sounds B. invitations C. feelings D. messages
A. hope B. receive C. discover D. mean
A. immediate B. misleading C. important D. difficult
A. well B. far C. much D. long
A. For example B. Thus C. However D. In short
A. trade B. distance C. connections D. greetings
A. eye B. verbal C. bodily D. telephone
A. strangers B. Relatives C. neighbours D. enemies
A. in other words B. on the other hand
C. in a similar way D. by all means
A. trouble B. conversation C. silence D. experiment
A. disturbing B. helping C. guiding D. following
A. closer B. faster C. inD. away
A. stepping forward B. going on
C. backing away D. coming out
A. weakness B. carelessness C. friendliness D. coldness
A. talk B. travel C. laugh D. think
A. different B. EuropeanC. Latino D. rich
A. curiosity B. excitement
C. misunderstanding D. nervousness
A. chance B. time C. result D. advice
A. noticed B. treated C. respected D. pleased

Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But, , words of wisdom are soon forgotten. Once companies have attracted customers they often the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business—that the customer remains a customer.
to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the
implications. Cutting down the number of customers a company loses can make a big in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to increases of between 25 and 85 per cent.
In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and never returns, is losing the company thousands of dollars in profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits. customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price , and may provide free word-of-mouth advertising. Retaining customers also makes it for competitors to enter a market or increase their share of a market.
A. in particular B. in reality
C. at least D. first of all
A. emphasize B. doubt
C. overlook D. believe
A. denying B. ensuring
C. arguing D. proving
A. Moving B. Hoping
C. Starting D. Failing
A. markets B. tastes
C. prices D. expenses
A. culture B. social
C. financial D. economical
A. promise B. plan
C. mistake D. difference
A. cost B. opportunity
C. profit D. budget
A. as a result B. on the whole
C. in conclusion D. on the contrary
A. huge B. potential
C. extra D. reasonable
A. beliefs B. loyalty
C. habits D. interest
A. altering B. understanding
C. keeping D. attracting
A. Assumed B. Respected
C. Established D. Unexpected
A. agreeable B. flexible
C. friendly D. sensitive
A. unfair B. difficult
C. essential D. convenient

I used to hate being called upon in class mainly because I didn’t like attention drawn to myself. And otherwise assigned（指定）a seat by the teacher, I always to sit at the back of the classroom.
All this after I joined a sports team. It began when a teacher suggested I try out for the basketball team. At first I thought it was a crazybecause I didn’t have a good sense of balance, nor did I have theto keep pace with the others on the team and they would tease me. But for the teacher who kept insisting on my “for it”, I wouldn’t have decided to give a try.
Getting up the courage to go to the tryouts was only the of it! When I first startedthe practice sessions, I didn’t even know the rules of the game, much what I was doing. Sometimes I’d get and take a shot at the wrong direction—which made me feel really stupid., I wasn’t the only one “new” at the game, so I decided to on learning the game, do my best at each practice session, and not be too hard on myself for the things I didn’t “just yet”.
I practiced and practiced. Soon I knew the and the “moves”. Being part of a team was fun and motivating. Very soon the competitive in me was winning over my lack of confidence. With time, I learned how to play and made friends in the — friends who respected my efforts to work hard and be a team player. I never had so much fun!
With my self-confidence comes more praise from teachers and classmates. I have gone from in the back of the classroom and not wanting to call attention to myself, raising my hand— even when I sometimes wasn’t and not 100 percent I had the right answer. Now I have more self-confidence in myself.
A. as B. until C. unless D. though
A. hoped B. Agreed C. meant D. chose
A. continued B. changed C. settled D. started
A. idea B. plan C.belief D. saying
A. right B. chance C. ability D.patience
A. going B. looking C. cheering D. applying
A. point B. half C. restD. basis
A. enjoying B. preparing C. attending D. watching
A. less B. later C. worse D. further
A. committed B. motivated C. embarrassed D. Confused
A. Interestingly B. Fortunately C. Obviously D. hopefully
A. focus B. act C. rely D. try
A. want B. do C. support D. know
A. steps B. orders C. rules D. games
A. roles B. part C. mind D. value
A. process B. operation C. movement D. situation
A. expressed B. improved C. preserved D. recognized
A. dreaming B. playing C. relaxing D. hiding
A. by B. for C. with D. to
A. luckyB. happy C. sure D. satisfied