Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow yo
u to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to
bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lan
es for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car. By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
| A．suggest that customers believe what commercials say deeply |
| B．show readers the American idea on good customer service |
| C．express all the stores pay much attention to the customers |
| D．persuade readers to choose the stores with ads correctly |
In the USA, what may you do at first if you want to do some shopping?
| A．To visit a professional street with lots of similar stores. |
| B．To compare prices in many shops in the same street. |
| C．To make phone calls and get better shopping choices. |
| D．To receive other customers’ answers to the questions. |
The Underlined words “a breeze” in Para.3 most probably means _________.
| A．an easy job | B．a trouble | C．a funny thing | D．a boring task |
Which of the followings shows American stores offer convenience to customers in this passage?
| A．The store clerks don’t usually sit around watching TV or playing cards. |
| B．Some stores offer price bargain to the customers like a yard sale. |
| C．The clerks give customers a smile and a warm “thank you” after paying. |
| D．Some stores open new checkout lanes when the lanes are crowded. |
With only a click of the mouse, rumors can be forwarded between microblogs very quickly. As an example, recently, perceptive netizens discovered that some photos displayed on microblogs depicting Beijing’s June rainstorm had actually been fabricated.
Sina.com is one of the major internet portals(门户网站) in China with hundreds and thousands of users, and a majority of celebrities and renowned citizens have their microblog accounts on this portal. As recently as six months ago, the website decided to establish a specialized team to verify rumors and provide accurate information for its users. Tan Chao is in charge of the team.
“Before I took the job, I usually couldn’t identify what information was real and what was fake. But during the rumor verification process, we discovered that a lot of information was false, including fake photos, fake news stories and rumors that had been spread through microblogs.”
It‘s not just website portals which are taking on fact-checking responsibilities, but also a number of civic-minded netizens, who recently set up a Rumor Verification Federation on Sina.com’s microblog system to help netizens identify fake information online.
Dianzizheng is the team leader of the federation. He says they’ve publicized more than 150 pieces which refute rumors, which attracted more than 10 thousand visitors within two months.
“We live in an age of new media, so we can’t use the old methods to verify rumors. We can’t wait for the media to verify the facts with related administrative departments and then release a formal announcement. We can’t allow rumors to run rampant and then deal with it, we need to fight rumors while they’re spreading. I think that this is the best way to deal with rumors nowadays.”
Some experts say this demonstrates the advantages of the internet compared to other traditional media. The open platform allows information to be examined and clarified by netizens. But experts like Ding Wenguo, President of the Journalism and Communication College at the China University of Political Science and Law says this self-correction function of the internet is still quite limited.
“It’s still quite difficult to tell which information is true in such an open environment by just reading a number of different opinions on the same issue. This is something which we need to pay attention to. If society is deluged with too much false information, and it’s allowed to spread in such a fast manner, then people will be suspicious of all kinds of information including important information from authorities. It also exacerbates(恶化) problems relating to social communications and mutual-understanding, which in turn harms society as a whole.”
Experts suggest that the government should react more quickly in the internet age. Once a rumor begins to spread, administrative departments should make announcements as early as possible to dispel rumors before they lead to bad outcomes.Sina.com decided to found a specialized team to ____.
| A．limit the number of microblogs |
| B．advance the development of microblogs |
| C．prevent the spread of rumors on the Internet |
| D．urge the government to react quickly to the rumors |
Which of the following is TRUE according to the text?
| A．All the rumors have been spread through microblogs. |
| B．Sina.com is the most popular Internet portal in China. |
| C．The photos displayed on microblogs might be fake. |
| D．Traditional media tend to get rumors examined and clarified. |
The underlined word "fabricated" in the first paragraph can be replaced by "__".
| A．dug out | B．made up | C．got round | D．given away |
What is the best way to prove rumors on microblogs?
| A．Examining and checking while they are spreading. |
| B．Substituting the Internet for traditionally media. |
| C．Shutting down the website immediately. |
| D．Making announcements after they are spread. |
The writer cited Ding Wenguo's words in Paragraph 8 to __.
| A．draw a conclusion | B．support an argument |
| C．introduce a topic | D．describe a scene |
Doctors in Britain are warning of an obesity time bomb, when children who are already overweight grow up. So, what should we do? Exercise more? Eat less? Or both? The government feels it has to take responsibility for this expanding problem.
The cheerful Mr. Pickwick, the hero of the novel by Charles Dickens, is seen in illustrations as someone who is plump and happy. In 18th century paintings, beauty is equated （使…等同） with rounded bodies and soft curves. But nowadays being overweight is seen as indicating neither a cheerful character nor beauty but an increased risk of heart disease, stroke and diabetes.
So what do you do? Diet? Not according to England's chief medical officer, Sir Liam Donaldson. He says that physical activity is the key for reducing the risks of obesity, cancer and heart disease. And the Health Secretary John Reid even said that being inactive is as serious a risk factor in heart disease as smoking.
So, having bought some cross trainers, how much exercise should you do? According to Sir Liam Donaldson, at least 30 minutes of moderate activity five days a week. Is going to the gym the answer? Luckily for those who think that running machines are boring, the Health Development Agency believes that physical activity that fits into people's lives may be more effective. They suggest taking the stairs rather than the lift, walking up escalators, playing active games with your children, dancing or gardening. And according to a sports psychologist, Professor Biddle, gyms "are not making the nation fit", and may even cause harm.
There's new scientific evidence that too much exercise may actually be bad for you. Scientists at the University of Ulster have found that unsuitable exercise releases dangerous free radicals that can adversely （oppositely） affect normal function in unfit people. The only people who should push their bodies to that level of exercise on a regular basis are trained athletes.
So, should we forget about gyms and follow some expert's advice to reduce sedentary （久坐不动的） activities and increase exercise in our daily life? After all, getting off the bus a stop early and walking the rest of the way can't do any harm! One final thought. How come past generations lacked gym facilities but were leaner and fitter than people today?Mr.Pickwick and the paintings of the 18m century are used as examples to show that_____.
| A．beauty should be overweight |
| B．a fat man is usually a cheerful character |
| C．fatness was considered something good at one time |
| D．fatness leads to an increased risk of disease |
According to Sir Liam Donaldson, we should_____.
| A．go on a diet | B．do regular physical activity |
| C．give up smoking | D．go to the gym |
The underlined phrase cross trainers probably refers to _____.
| A．people who help you do exercise | B．places where you can do exercise |
| C．a kind of shoes | D．a form of vehicles |
At present being overweight indicates _____.
| A．an increased risk of diseases | B．a happier life |
| C．a cheerful character | D．a beauty |
What is the passage mainly about?
| A．how to keep fit and avoid fatness. | B．increased risks for overweight people. |
| C．the dangers of exercise in the gym. | D．the benefit of a balanced diet. |
No budget for your vacation? Try home exchanges ---- swapping houses with strangers. Agree to use each other’s cars, and you can save dollars on car rentals (租赁费), too.
Home exchanges are not new. At least one group, Intervac, has been facilitating such an arrangement since 1953. But trading online is gaining popularity these days, with several sites in operation, including Home Exchanges. Founded in 1992, with some 28,000 listings, this company bills itself as the world’s largest home exchange club, reporting that membership has increased 30% this year.
The annual fee is usually less than US$100. Members can access thousands of listings for apartments, villas, suburban homes and farms around the world. Initial contact is made via e-mail, with subsequent communication usually by phone. Before a match is made, potential swappers tend to discuss a lot.
However, the concept may sound risky to some people. What about theft? Damage? These are reasonable causes for concern, but equally unlikely. As one swapper puts it, “Nobody is going to fly across the ocean or drive 600 miles to come steal your TV. Besides, at the same time they’re staying in your home, you are staying in their home.”
Exchange sites recommend that swappers discuss such matters ahead of time. They may fill out an agreement spelling out who shoulders which responsibilities if a problem arises. It does not matter if the agreement would hold up in court, but it does give the exchangers a little satisfaction.
Generally, the biggest complaint among home exchangers has to do with different standards of cleanliness. Swappers are supposed to make sure their home is in order before they depart, but one person’s idea of “clean” may be more forgiving than another’s. Some owners say if they come back to a less-than-sparkling kitchen, it may be inconvenient but would not sour them on future exchanges.What is the second paragraph mainly about?
| A．How to exchange homes. |
| B．The biggest home exchange agency Intervac. |
| C．The fact that home exchanges are not new. |
| D．A contrast between Intervac and Home Exchanges. |
How do home exchangers normally begin their communication?
| A．By phone. | B．Via a matchmaker. |
| C．By e-mail. | D．Via a face-to-face meeting. |
What is recommended in the passage to deal with the concerns about theft and damage?
| A．One can file a lawsuit in court. |
| B．Both parties can trade online. |
| C．One can damage the home of the other party in return. |
| D．Both parties can sign an agreement beforehand. |
With only a click of the mouse, rumors can be forwarded between microblogs very quickly. As an example, recently, perceptive netizens discovered that some photos displayed on microblogs depicting Beijing’s June rainstorm had actually been fabricated.
Sina.com is one of the major internet portals(门户网站) in China with hundreds and thousands of users, and a majority of celebrities and renowned citizens have their microblog accounts on this portal. As recently as six months ago, the website decided to establish a specialized team to verify rumors and provide accurate information for its users. Tan Chao is in charge of the team.
“Before I took the job, I usually couldn’t identify what information was real and what was fake. But during the rumor verification process, we discovered that a lot of information was false, including fake photos, fake news stories and rumors that had been spread through microblogs.”
It‘s not just website portals which are taking on fact-checking responsibilities, but also a number of civic-minded netizens, who recently set up a Rumor Verification Federation on Sina.com’s microblog system to help netizens identify fake information online.
Dianzizheng is the team leader of the federation. He says they’ve publicized more than 150 pieces which refute rumors, which attracted more than 10 thousand visitors within two months.
“We live in an age of new media, so we can’t use the old methods to verify rumors. We can’t wait for the media to verify the facts with related administrative departments and then release a formal announcement. We can’t allow rumors to run rampant and then deal with it, we need to fight rumors while they’re spreading. I think that this is the best way to deal with rumors nowadays.”
Some experts say this demonstrates the advantages of the internet compared to other traditional media. The open platform allows information to be examined and clarified by netizens. But experts like Ding Wenguo, President of the Journalism and Communication College at the China University of Political Science and Law says this self-correction function of the internet is still quite limited.
“It’s still quite difficult to tell which information is true in such an open environment by just reading a number of different opinions on the same issue. This is something which we need to pay attention to. If society is deluged with too much false information, and it’s allowed to spread in such a fast manner, then people will be suspicious of all kinds of information including important information from authorities. It also exacerbates(恶化) problems relating to social communications and mutual-understanding, which in turn harms society as a whole.”
Experts suggest that the government should react more quickly in the internet age. Once a rumor begins to spread, administrative departments should make announcements as early as possible to dispel rumors before they lead to bad outcomes.Sina.com decided to found a specialized team to ____.
| A．limit the number of microblogs |
| B．advance the development of microblogs |
| C．prevent the spread of rumors on the Internet |
| D．urge the government to react quickly to the rumors |
Which of the following is TRUE according to the text?
| A．All the rumors have been spread through microblogs. |
| B．Sina.com is the most popular Internet portal in China. |
| C．The photos displayed on microblogs might be fake. |
| D．Traditional media tend to get rumors examined and clarified. |
The underlined word "fabricated" in the first paragraph can be replaced by "__".
| A．dug out | B．made up | C．got round | D．given away |
What is the best way to prove rumors on microblogs?
| A．Examining and checking while they are spreading. |
| B．Substituting the Internet for traditionally media. |
| C．Shutting down the website immediately. |
| D．Making announcements after they are spread. |
The writer cited Ding Wenguo's words in Paragraph 8 to __.
| A．draw a conclusion | B．support an argument |
| C．introduce a topic | D．describe a scene |
Doctors in Britain are warning of an obesity time bomb, when children who are already overweight grow up. So, what should we do? Exercise more? Eat less? Or both? The government feels it has to take responsibility for this expanding problem.
The cheerful Mr. Pickwick, the hero of the novel by Charles Dickens, is seen in illustrations as someone who is plump and happy. In 18th century paintings, beauty is equated （使…等同） with rounded bodies and soft curves. But nowadays being overweight is seen as indicating neither a cheerful character nor beauty but an increased risk of heart disease, stroke and diabetes.
So what do you do? Diet? Not according to England's chief medical officer, Sir Liam Donaldson. He says that physical activity is the key for reducing the risks of obesity, cancer and heart disease. And the Health Secretary John Reid even said that being inactive is as serious a risk factor in heart disease as smoking.
So, having bought some cross trainers, how much exercise should you do? According to Sir Liam Donaldson, at least 30 minutes of moderate activity five days a week. Is going to the gym the answer? Luckily for those who think that running machines are boring, the Health Development Agency believes that physical activity that fits into people's lives may be more effective. They suggest taking the stairs rather than the lift, walking up escalators, playing active games with your children, dancing or gardening. And according to a sports psychologist, Professor Biddle, gyms "are not making the nation fit", and may even cause harm.
There's new scientific evidence that too much exercise may actually be bad for you. Scientists at the University of Ulster have found that unsuitable exercise releases dangerous free radicals that can adversely （oppositely） affect normal function in unfit people. The only people who should push their bodies to that level of exercise on a regular basis are trained athletes.
So, should we forget about gyms and follow some expert's advice to reduce sedentary （久坐不动的） activities and increase exercise in our daily life? After all, getting off the bus a stop early and walking the rest of the way can't do any harm! One final thought. How come past generations lacked gym facilities but were leaner and fitter than people today?Mr.Pickwick and the paintings of the 18m century are used as examples to show that_____.
| A．beauty should be overweight |
| B．a fat man is usually a cheerful character |
| C．fatness was considered something good at one time |
| D．fatness leads to an increased risk of disease |
According to Sir Liam Donaldson, we should_____.
| A．go on a diet | B．do regular physical activity |
| C．give up smoking | D．go to the gym |
The underlined phrase cross trainers probably refers to _____.
| A．people who help you do exercise | B．places where you can do exercise |
| C．a kind of shoes | D．a form of vehicles |
At present being overweight indicates _____.
| A．an increased risk of diseases | B．a happier life |
| C．a cheerful character | D．a beauty |
What is the passage mainly about?
| A．how to keep fit and avoid fatness. | B．increased risks for overweight people. |
| C．the dangers of exercise in the gym. | D．the benefit of a balanced diet. |