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A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a $12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
What lesson did the author learn from the taxi driver?

A.How to make the best use of time.
B.How to do better in the service business.
C.How to turn an interest into your career.
D.How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

A.Because he was afraid he would be photographed in the cab.
B.Because he was worried what the driver could be up to.
C.Because he was amazed by the way the driver was treating him.
D.Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

A.the taxi driver couldn’t accept just being average
B.the author was anxious to get back to meet a client
C.when the author waited for a taxi at the airport, he was not in a rush
D.the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

A.was dissatisfied wit his present job
B.was once often rewarded for being a model worker
C.enjoyed offering his customers more than they expected
D.was forced to become a taxi driver to support his family
科目 英语   题型 阅读理解   难度 中等
知识点: 故事类阅读
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相关试题

If you don’t have a college degree, you’re at greater risk of developing memory problems or even Alzheimer’s (老年痴呆). Education plays a key role in lifelong memory performance and risk for mental disorder, and it's well documented that those with a college degree possess a cognitive(认知的) advantage over their less educated counterparts in middle and old age.
Now, a large national study from Brandeis University published in the American Journal of Geriatric Psychiatry shows that those with less schooling can significantly make up for poorer education by frequently engaging in mental exercises such as word games, puzzles, reading, and lectures.
“The lifelong benefits of higher education for memory in later life are quite impressive, but we do not clearly understand how and why these effects last so long,” said lead author Margie Lachman, a psychologist. She suggested that higher education may encourage lifelong interest in cognitive efforts, while those with less education may not engage as frequently in mental exercises that help keep the memory agile (敏捷地).
But education early in adulthood does not appear to be the only route to maintain your memory. The study found that intellectual activities undertaken regularly made a difference. “Among individuals with low education, those who are engaged in reading, writing, attending lectures, doing word games or puzzles once a week or more had memory scores similar to people with more education,” said Lachman.
The study, called Midlife in the United States, assessed 3,343 men and women between the ages of 32 and 84 with a mean age of 56 years. Almost 40 percent of the participants had at least a 4-year college degree. The researchers evaluated how the participants performed in two cognitive areas, verbal memory and executive function --- brain processes involved in planning, abstract thinking and cognitive flexibility. Participants were given a battery of tests, including tests of verbal fluency, word recall, and backward counting.
As expected, those with higher education said they engaged in cognitive activities more often and also did better on the memory tests, but some with lower education also did well, explained Lachman.
“The findings are promising because they suggest there may be ways to level the playing field for those with lower educational achievement, and protect those at greatest risk for memory declines,” said Lachman. “Although we can not rule out the possibility that those who have better memories are the ones who take on more activities, the evidence is consistent with cognitive plasticity (可塑性), and suggests some degree of personal control over cognitive functioning in adulthood by adopting an intellectually active lifestyle.”
57. What is the text mainly about?
A. Higher education has a better cognitive advantage.
B. Better memories result from college degree.
C. Cognitive activity does a mind good.
D. Poor education has more risk of memory declines.
58. According to the result of Margie Lachman’s study, we can conclude that ________.
A. education is responsible for the lifelong memory performance and risk for mental disorder
B. education early in adulthood can be the only route to maintain your memory
C. those with higher education did better on the memory tests than those with lower education
D. an intellectually active lifestyle does help to maintain your memory
59. What do we know about the study called Midlife?
A. Participants each were given a battery to test their memory.
B. The average age of the participants are 56 years old.
C. Participants had to perform in one of the two cognitive areas.
D. One in four of the participants had a 4-year college degree.
60. Why are the findings of the Lachman’s study promising?
A. The lower educated may have the same opportunities to keep up memory.
B. We may have ways to cure the people who have memory declines.
C. Adopting a different lifestyle can control over cognitive functioning.
D. We can find out the possibility to have better memories.

“Pay has little to do with motivation in the workplace”. That’s the argument put forward by best-selling author Daniel Pink in his new book, Drive: The Surprising Truth About What Motivates Us. “Pay for performance is supposed to be a folk tale,” he says.
Daniel argues that, if employees receive a basic level of payment, three other factors matter more than money: a sense of independence, of mastery over one’s labor, and of serving a purpose larger than oneself. For example, in 2008 at the offices of Best Buy’s Richfield, salaried workers there were allowed to organize their own work day, putting in only as many hours as they felt necessary to get their jobs done. Productivity increased by 35% according to The Harvard Business Review.
But the managers at Goldman Sachs aren’t exactly making some efforts to adjust. Like others on Wall Street, the banking giant argues that fat bonuses (extra rewards) are essential to make its numbers. “That’s exactly the attitude that leads to the recent financial crisis in the United States,” responds Daniel, “as managers always focus on short-term rewards that encourage cheating, shortcuts, and dishonest behavior.”
Moreover, the 45-year-old author and former Al Gore speechwriter refers to social-science experiments and experiences at such workplaces as Google and 3M. In one 2005 experiment he describes, economists working for the Federal Reserve Bank of Boston tested the power of incentives (激励) by offering cash rewards to those who did well in games that included reciting a series of numbers and throwing tennis balls at a target. The researchers’ finding: Over and over, higher incentives led to worse performance --- and those given the highest incentives did the poorest job.
From this and other cases, Daniel draws a conclusion that monetary incentives remove the element of play and creativity, transforming “an interesting task into a dull one.” It’s even possible, he adds, for oversized rewards to have dangerous side effects, like those of a drug dependency in which an addicted requires ever larger amounts. He refers to scientific testing that shows the promise of cash rewards increase a chemical in the brain similar to that brought on by cocaine or nicotine.
Daniel, however, is also aware that his company examples --- no GE, no IBM, no Microsoft --- hardly represent the commanding heights of the economy. But he thinks his approach will catch on, even in the biggest companies. “Managers tend to be realistic, and in time they will respond,” he says.
53. In his book, Drive: The Surprising Truth About What Motivates Us, Daniel Pink is promoting the idea that _____.
A. it is a money-driven society B. all workers are not driven by money
C. money plays a key role in management D. pay has nothing to do with workplaces
54. In Daniel’s point of view, many Wall Street managers are _______.
A. dishonest B. considerate C. short-sighted D. ridiculous
55. In paragraph 5, the example of drug-taking is given to show _______.
A. money is as addictive as cocaine or nicotine
B. big rewards bring about dangerous side effect
C. nicotine and money bring the same chemical
D. workers do not need the incentives of money at all
56. We can learn from the last paragraph that _______.
A. Daniel’s approach will be popular in a wider field
B. realistic managers will first consider Daniel’s approach
C. Daniel’s approach meets the demand of economic crisis
D. GE, IBM and Microsoft will join in Daniel’s approach next

A car that runs on coffee is unveiled(shown to the public for the first time)today but at between 25 and 50 times the cost of running a car on petrol, the invention won’t please any motor industry accountants.
Nicknamed the Car-puccino, it has been created using a 1988 Volkswagen Scirocco bought for £400 and it was chosen because it looked like the time-traveling DeLorean in the movie Back ToThe Future. The car will be driven the 210 miles between Manchester and London powered only by roasted coffee granules (颗粒). It has been built by a team from the BBC1 science programme Bang Goes The Theory and will go on display at the Big Bang science fair in Manchester to show how fuels other than traditional petrol can power vehicles.
The team calculates the Car-puccino will do three miles per kilo of ground coffee (咖啡粉) — about 56 cups of espressos (浓咖啡) per mile. The journey will use about 70 kilos of ground coffee which, at supermarket prices of between £13 and £26 a kilo depending on brand and quality, will cost between £910 and £1,820, or between 25 and 50 times the £36 cost of petrol for the journey. In total, the trip will cost 11,760 espressos, and the team will have to take ‘coffee breaks’ roughly every 30 to 45 miles to pour in more granules. They will also have to stop about every 60 miles to clean out the ‘coffee filters’ to rid them of the soot and tar which is also generated by the process. So despite a top speed of 60mph, the many stops mean the going will be slow, with the journey taking around ten hours.
Sadly, the inventors will still have to pay duty on their coffee fuel---even though tax collectors at Her Majesty’s Revenue and Custom haven’t yet worked out how much.
Nick Watson, producer of Bang Goes The Theory, said, “Coffee, like wood or coal, has some carbon content so you can use it as a fuel. The coffee needs to be very dry and in granules to allow the air to move through the pile of coffee as it burns. The brand doesn’t matter.” He said the same technology could be used to power a car on other unusual fuels, such as woodchips or nut shells, construction or agricultural waste.
49. Which is the right way to choose the coffee used as fuels to run the Car-puccino?
A. It should be very dry. B. The stronger, the better.
C. The smaller the granules are, the better. D. It should be of a certain brand.
50. What can be inferred from the passage?
A. All kinds of materials can be used as fuels.
B. The Car-puccino will be put into the market soon.
C. Nick Watson is the designer of the Car-puccino
D. Much remains to be improved for the Car-puccino.
51. The Car-puccino has its disadvantages EXCEPT that ________.
A. it makes a lot of noise
B. it runs at a very high cost
C. it has to stop to be refueled very often.
D. it’s not good enough for long-distance journey
52. How much ground coffee will be used to cover a distance of 126 miles in this car?
A. About 70 kilos B. About 42 kilos. C. About 32 kilos D. About 30 kilos

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C.http://www.productreviewjunction.com/Gifts & Flowers.htm
D.http://www.productreviewjunction.com/Books.htm

How many adverts are trying to be price competitive?

A.2 B.3 C.4 D.5

Where do the volunteers get training before taking on their voluntary work?

A.Brazil B.Ecuador C.Congo D.America

What number can you call if you are going to lose weight?

A.312-078-4860 B.240-564-3268 C.302-393-3126 D.252-747-7024

第二部分:阅读理解(第一节20小题;第二节共5小题;每小题2分,满分50分)
第一节:阅读下列短文,从每题所给的四个选项(A、B、C和D)中,选出最佳选项。
In 1921, Lewis Lawes became the warden (监狱长) at Sing Sing Prison of New York State. No prison was tougher than Sing Sing during that time. But when Warden Lawes retired some 20 years later, that prison had become a humanitarian institution. Those who studied the system said credit for the change belonged to Lawes. But when he was asked about the transformation, here’s what he said, “I owe it all to my wonderful wife, Catherine, who is buried outside the prison walls.”
Catherine Lawes was a young mother with three small children when her husband became the warden. Everybody warned her from the beginning that she should never set foot inside the prison walls, but that didn’t stop Catherine!
When the first prison basketball game was held, she went into the gym with her three beautiful kids and she sat in the stands with the inmates. Her attitude was: “My husband and I are going to take care of these men and I believe they will take care of me! I don’t have to worry!” She insisted on getting acquainted with them and their records. She discovered one convicted murderer was blind so she paid him a visit. Holding his hand in hers she said, “Do you read Braille?” “What’s Braille?” he asked. Then she taught him how to read. Later, Catherine found a deaf-mute in prison. She went to school to learn how to use sign language.
Many said that Catherine Lawes was the body of Jesus that came alive again in Sing Sing from 1921to 1937. Then, she was killed in a car accident. The next morning Lewis Lawes didn’t come to work, so the acting warden took his place. It seemed almost instantly that the prison knew something was wrong. The following day, her body was resting in a casket in her home, three-quarters of a mile from the prison. As the acting warden took his early morning walk, he was shocked to see a large crowd of the toughest, hardest-looking criminals gathered like a herd of animals at the main gate. He came closer and noted tears of grief and sadness. He knew how much they loved Catherine. He turned and faced the men.
“All right, men, you can go. Just be sure and check in tonight!” Then he opened the gate and a parade of criminals walked, without a guard, the three-quarters of a mile to stand in line to pay their final respects to Catherine Lawes. And every one of them checked back in. Every one!
41. Catherine was not afraid of getting inside the prison walls because she believed ______.
A. one good turn deserves another B. no pains, no gains
C. a new broom sweeps clean D. virtue never grows old
42. The underlined word in paragraph three most probably refers to ______.
A. basketball players B. prison guards
C. prisoners D. family of the prisoners
43. What made every one of the criminals check back in?
A. The acting warden’s requirement B. The strict rules of the prison
C. Their respect for Catherine D. The force of the guards
44. What is the best title of the passage?
A. A Tough Prison B. A Woman Bringing Changes
C. A warden Caring for Prisoners D. A Great Wife

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