Not 
too long ago ,an incident that happened at Walt Disney touched me greatly. A guest 36 out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she 37 her visit .She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet 40 .At that moment she was particularly 41___over the loss of the pictures she had shot at our Polynesian Luau , 42 this was a memory she especially treasured.
Now ,please understand that we have no written service rules 43 lost photos in the park. 44 ,the clerk at the front desk 45 Disney’s idea of caring for our 46 . She asked the woman to leav
e her a couple rolls of 47 film ,promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 48 at her home .In it were photos of all the actors of our show, 49 signed by each performer. There were also 50 of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her
own 51____ after work. I happened to know this 52 because this guest wrote us a letter .She said that 53 in her life had she received such good service from any business.
Excellent 54 does not come from policy (政策性的)handbooks .It comes from people who
55 — and from a culture that encourages and models that attitude.
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A．working B．checking C．trying D．staying
A．expected B．realized C．paid D．enjoyed
A．disappointing B．wonderful C．uncomfortable D．important
A．taking B．dropping C．losing D．breaking
A．developed B．taken C．washed D．loaded
A．silly B．nervous C．calm D．sad
A．when B．where C．as D．which
A．covering B．finding C．making D．keeping
A．Excitedly B．Fortunately C．Therefore D．Quietly
A．understood B．reminded C．trusted D．discovered
A．workers B．guests C．managers D．clerks
A．printed B．shot C．unused D．recorded
A．film B．card C．camera D．packet
A．frequently B．personally C．alone D．actually
A．rules B．pictures C．handbooks D．performances
A．case B．work C．time D．position
A．story B．place C．photo D．show
A．only B．almost C．never D．nearly
A．advice B．experience C．quality D．service
A．care B．serve C．like D．know
Have you ever gone hungry? I did after a day of hard work. When I woke next morning, I was dying of ___. I seemed to have a hole instead of a ___. I dressed quickly and hurried down to the dinning-room. It was a big room with six tall windows and the ugliest wallpaper I had ever seen! __, I had been told the hotel was not beautiful but that you were better ____ there than in any other hotel; and that was ___ I wanted just then.
The waiter came hurrying up. Before I came downstairs I had prepared carefully for what I must . I had looked three times in my dictionary to make sure ____the English for “breakfast”. I had tried to get the right and I had stood in the front of a mirror and twisted my mouth until it ached.
The waiter asked me I could not understand, but I spoke only my one prepared word “breakfast”. He looked at me in a way. So I repeated it. Still he did not understand. It was that English people didn’t understand their language. The waiter his head and went away, but he came back in a minute and brought a tray with tea, bread and butter--- enough to feed a small army--- and went away. But I was hungry, and I left . When the waiter came back I thought his face showed a little , but you can never what a waiter’s face really shows. In another minute he brought___ tray with some bacon and some eggs. He__ have misunderstood me, but I thought it was no use explaining to people who don’t understand their own language , so I just set to work on the bacon and eggs, wondering whether I could possibly clear that plate.
Well, I finished the bacon and eggs. I got up and made my way back slowly - at least five pounds . I never believed until then that any meal could me, but on that day I met my Waterloo(滑铁卢).
A．hunger B．cold C．anger D．illness
A．stone B．head C．breast D．stomach
A．Therefore B．Otherwise C．So D．However
A．received B．fed C．cared D．eating
A．what B．just C．that D．why
A．English B．meal C．questions D．myself
A．say B．answer C．speak D．explain
A．that B．about C．of D．to
A．pronunciation B．meaning C．form D．spelling
A．something B．whether C．when D．what
A．surprised B．friendly C．puzzled D．touched
A．unbelievable B．true C．thought D．a pity
A．waved B．shook C．bowed D．patted
A．much B．a little C．nothing D．empty
A．pleasure B．surprise C．pride D．satisfaction
A．read B．look C．see D．think
A．other B．another C．more D．me
A．should B．might C．would D．must
A．lighter B．heavier C．weightier D．more
A．hurt B．fat C．defeat D．please
People on a college campus were more likely to give money to the March of Dimes if they were asked for a donation by a disabled woman in a wheelchair than if asked by a nondisabled woman. In another , subway riders in New York saw a man carrying a stick stumble（绊脚） and fall to the floor. Sometimes the victim had a large red birthmark on his ; sometimes he did not. In this situation, the victim was more likely to aid if his face was spotless than if he had an unattractive birthmark. In these and other research findings, two themes are : we are more willing to help people we like for some reason and people we think assistance.
In some situations, those who are physically attractive are more likely to receive aid. , in a field study researchers placed a completed application to graduate school in a telephone box at the airport. The application was ready to be , but had apparently been "lost". The photo attached to the application was sometimes that of a very person and sometimes that of a less attractive person. The measure of helping was whether the individual who found the envelope actually mailed it or not. Results showed that people were more likely to the application if the person in the photo was physically attractive.
The degree of between the potential helper and the person in need is also important. For example, people are more likely to help a stranger who is from the same country rather than a foreigner. In one study, shoppers on a busy street in Scotland were more likely to help a person wearing a(n) T-shirt than a person wearing a T-shirt printed with offensive words.
Whether a person receives help depends in part on the "worth" of the case. For example, shoppers in a supermarket were more likely to give someone. to buy milk rather than to buy cookies, probably because milk is thought more essential for than cookies. Passengers on a New York subway were more likely to help a man who fell to the ground if he appeared to be rather than drunk.
A．study B．way C．word D．college
A．hand B．arm C．face D．back
A．refuse B．beg C．lose D．receive
A．challenging B．recording C．understanding D．publishing
A．important B．possible C．amusing D．missing
A．seek B．deserve C．obtain D．accept
A．At first B．Above all C．In addition D．For example
A．printed B．mailed C．rewritten D．signed
A．talented B．good-looking C．helpful D．hard-working
A．send in B．throw away C．fill out D．turn down
A．similarity B．friendship C．cooperation D．contact
A．expensive B．plain C．cheap D．strange
A．time B．instructions C．money D．chances
A．shoppers B．research C．children D．health
A．talkative B．handsome C．calm D．sick
When I settled in Chicago, my new city seemed so big and unfriendly. Then I had a1problem and had to go to hospital for a2examination.
It seemed a small3compared to the one I was about to face ,but things started to go4right from the beginning.Not having a car or5the city, I was depending on a couple of buses to get me from A to B.6I'd left myself plenty of time, soon it was7I was going to be late, as I had mistakenly boarded a bus that was taking me in the8direction.
I9the bus and stood on the pavement not knowing what to do. I looked into the eyes of a10, who was trying to get past me11, instead of moving on,she stopped to ask if I was12. After I explained my13to her, she pointed to a bus stop across the street, where a bus would take me back into the city to my14. Sitting there waiting, I felt15that someone had been willing to help.16, hearing a horn (喇叭) nearby, I looked up to see a car with my new friend17at me to get in. She had returned to offer me a18to the hospital.
Such unexpected19from a passer-by was a lovely gift to receive. As I climbed out of the car at the hospital and turned to thank her, she smiled and told me not to lose20, for all things are possible.
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One sunny afternoon, a seven-year-old girl went for a walk. She crossed a large area of grassland into the woods she realized that she was lost.
Sitting on a rock and what to do, she began crying. After a while, she to walk along a wide path lined with tall trees and thick bushes. it was getting dark, she saw a small, dark wooden house. She opened the door and stepped in. Suddenly, she heard a strange noise, and she ran out the door and back to the . Cold and tired, she fell asleep near a .
The girl’s parents were out and her dog, Laddy, was at home. Laddy that his mistress(女主人) was in danger. He jumped a window, breaking the glass. He looked in the fields, but he couldn't find his mistress anywhere. However, from the ground came a scent(气味)as he lowered his head. He the scent and walked across the grassland. Barking into the air, the dog
through the woods until he found the . But the girl was not there, so he headed back to the woods. Much to his , he saw his mistress' blue shirt in the distance. He over some bushes and saw the little stream, where the girl was .
When she opened her eyes and her dog standing beside her, the girl said, “You me, Laddy.” and she kissed him several times. Seeing their daughter and dog coming back, the parents burst into tears of .That night Laddy had a hero’s supper: a huge meal of steak.
A．before B．since C．while D．as
A．wondering B．forgetting C．remembering D．regretting
A．preferred B．expected C．failed D．decided
A．When B．Until C．If D．Because
A．carelessly B．cautiously C．hopelessly D．unwillingly
A．trees B．bushes C．woods D．grasses
A．stream B．rock C．tree D．house
A．found B．sensed C．heard D．smelt
A．at B．through C．in D．onto
A．terrible B．strange C．pleasant D．familiar
A．missed B．discovered C．followed D．ignored
A．calmly B．loudly C．merrily D．gently
A．searched B．wandered C．looked D．travelled
A．window B．girl C．house D．hero
A．satisfaction B．disappointment C．embarrassment D．delight
A．jumped B．climbed C．walked D．flew
A．awake B．abandoned C．available D．asleep
A．spotted B．watched C．observed D．saw
A．disturbed B．comforted C．rescued D．scared
A．pain B．shock C．sorrow D．relief
阅读下面短文，掌握其大意，然后从36－55各题所给的四个选项(A、B、C和D)中，选出最佳选项,并在答题卡上将该项涂黑。
As of Monday, Amy Carrickhoff’s video “Spoiled deer getting her bottle” was viewed more than 792,000 times and shared 9,600 times. In this heartwarming video, Carrickhoff stands outside her house in Oakridge, North Carolina, ______ for a deer she has named “Little Girl.” The deer comes out of the ______ and jumps on her. It hurries up the driveway and ______ Carrickhoff into the house, where it then sucks down a baby bottle of goat’s milk. When the ______ is gone, Carrickhoff wipes its mouth with a tissue.
While some animal lovers were touched by the obvious ______ Carrickhoff had with the deer, others felt she wasn’t doing the deer any ______. They said she was allowing the deer to get too ______ around humans and it could have been hit by a car, been shot by a hunter, or hurt someone. “You just gave this animal a death ______ — you also have put all your neighbors and their children at ______ of being attacked when this deer matures, and when it doesn’t get ______, it attacks someone,” one reader wrote.
Carrickhoff’s comment was that if she had known the video would get so many ______ she would have changed out of her gym clothes. As for the deer, ______, the update isn’t a happy one.
Little Girl continued coming back for bottles until around January 2011, when it moved onto ______ deer food, Carrickhoff said. “She walked off into the woods and we never saw her again,” she said. “We ______ those woods … we never found anything.”
Looking back, Carrickhoff said getting to know the deer was a special ______ that she wouldn’t regret.
Friends had brought Little Girl to Carrickhoff’s home because the woods in their backyard were protected, and the deer would be ______ from hunters. School children loved visiting the gentle creature, who would ______ them with its soft tongue and didn’t mind being ______.
Carrickhoff is confident that she didn’t over-domesticate (过度驯养) the animal. Even when Little Girl was bottle-fed, she lived in the woods and did “deer things”, Carrickhoff’s daughter said. The deer gave birth to a ______ of its own the following June, and toward the end, it wouldn’t come when it was called. It was becoming ______ again.
She and her husband got so attached to Little Girl that they don’t ever want to take care of another animal. “I just watch the videos and she kind of lives on,” she said.
A．hunting B．asking C．calling D．applying
A．house B．woods C．cage D．garage
A．walks B．takes C．follows D．watches
A．animal B．milk C．bottle D．time
A．appointment B．accommodation C．peace D．bond
A．favor B．harm C．service D．business
A．comfortable B．excited C．uneasy D．embarrassed
A．sentence B．punishment C．direction D．prediction
A．sight B．mercy C．moment D．risk
A．hunted B．fed C．respected D．welcomed
A．copies B．cheers C．attacks D．views
A．fortunately B．hopefully C．sadly D．doubtfully
A．sufficient B．rare C．regular D．favorite
A．protected B．watched C．entered D．combed
A．event B．experience C．incident D．accident
A．discouraged B．safe C．parted D．invisible
A．lift B．lick C．touch D．taste
A．cheated B．cared C．studied D．petted
A．sister B．brother C．baby D．beast
A．timid B．tamed C．wild D．natural