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With large and small keyboards everywhere, neither children nor adults need to write much of anything by hand. That’s a big problem. Study after study suggests that handwriting is important for brain development — helping kids get fine motor skills and learn to express and create ideas. Yet the time devoted to teaching penmanship in most schools has shrunk to just one hour a week. Is it time to give up handwriting? Have a look at the link between the brain and penmanship, and you may get the answer.
A test among students in grades 2, 4 and 6 found that they not only wrote faster by hand than by keyboard, but also created more ideas when composing essays with handwriting. And other research shows that the finger movements required to write by hand activate brain areas involved with thought, language, and short-term memory.
A recent Indiana University study had one group of children practice writing letters by hand while a second group just looked at those letters. Then, both groups of kids entered a functional MRI (核磁共振)that scanned their brains as the researchers showed them the same letters. Researchers found that the brain activity in the first group was far more advanced and “adult-like”.
Handwriting also affects other people’s way they think of adults and children. Several studies have shown that the same average essay will score much higher if written with good penmanship and much lower if written out in poor handwriting. These studies have also found that people judge the quality of a person’s ideas based on his or her handwriting. And the consequences are real: On standardized tests with handwritten sections, like the SAT, all essay that is considered hard to recognize gets a big zero.
Studies show that this isn’t only an English-language phenomenon. Chinese and Japanese youths are suffering from “character amnesia”. They can’t remember how to write characters, thanks to computers and text messaging. Some experts fear that Chinese writing and reading are so closely linked in the brain that China’s reading ability as a nation could suffer.
.
What does the Indiana University study imply?

A.Children should practice writing letters
B.Handwriting can increase brain activity
C.It’s good for children to enter a functional MRI.
D.Letters should often be shown to children

.
What does the 4th paragraph mainly talk about?

A.Handwriting affects both adults and children.
B.Handwriting helps a person write better essays.
C.SAT should be done with good handwriting.
D.Good handwriting makes a person seem smarter.

.
Which of the following statements is TRUE?

A.Essays written with keyboards will get lower scores.
B.The quality of your ideas depends on your handwriting.
C.Chinese and Japanese youths don’t know how to write.
D.Less handwriting may affect China’s reading ability.

.
The passage tries to tell us that __________________.

A.keyboards are more popular than handwriting
B.we shouldn’t judge people by their handwriting
C.handwriting is of great importance
D.it’s time to give up using keyboards
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Exploit your parking space
An unused parking space or garage can make money. If you live near a city center or an airport, you could make anything up to £200 or £300 a week. Put an advertisement(广告)for free on Letpark or Atmyhousepark.
Rent(出租)a room
Spare room? Not only will a lodger(房客)earn you an income, but also, thanks to the government-backed “rent a room” program, you won’t have to pay any tax on the first £4500 you make per year. Try advertising your room on Roomspare or Roommateeasy.
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Live on set
Renting your home out as a “film set” could earn you hundreds of pounds a day, depending on the film production company and how long your home is needed. A quick search on the Internet will bring up dozens of online companies that allow you to register your home for free—but you will be charged if your home gets picked.
Use your roof
You need the right kind of roof, but some energy companies pay the cost of fixing solar equipment(around£14,000), and let you use the energy produced for nothing. In return, they get paid for unused energy fed back into the National Grid. However, you have to sign a 25-year agreement with the supplier, which could prevent you from changing the roof.
If you earn £5000 from renting a room in one year, the tax you need to pay will be based on ______.

A.£800 B.£500 C.£4500 D.5000

Where can you put an advertisement to rent out a room during a big event?

A.On Letpark. B.On Roomspare.
C.On Grashpadder. D.On Roommateeasy.

If you want to use energy free, you have to_____.

A.sign an agreement with the government
B.pay around £14,000 for the equipment
C.sell the roof to some energy companies
D.keep the roof unchanged for within 25 years

For whom is the text most probably written?

A.Lodgers. B.Advertisers. C.House owners. D.Online companies

It’s 5:00 in the morning when the alarm (闹钟) rings in my ears. I roll out of bed and walk blindly through the dark into the bathroom. I turn on the light and put on my glasses. The house is still as I walk downstairs while my husband and three kids sleep peacefully. Usually I go for a long run, but today I choose my favorite exercise DVD, Insanity. Sweat pours down my face and into my eyes. My heart races as I face my body to finish each movement. As I near the end of the exercise ,I feel extremely tired, but a smile is of my face. It’s a smile because the DVD is over , but a smile of success from pushing my body to its extreme limit.
Some people enjoy shopping, smoking , food, work, or even chocolate. But I need exercise to get through each day. Some shake heads when they see me run through the town. Others get hurt when I refuse to try just one bite of their grandmother’s chocolate cake. They raise their eyebrows, surprised by my “no thank you,” or by my choice to have a salad. Over the years , I have learned it’s okay to just say “no.” I shouldn’t feel sorry for refusing food that I don’t want to eat.
So what drives me to roll out of bed at 5:00 a.m.? What gives me the reason to just say no to ice cream? Commitment. A commitment to change my life with a way that reduces daily anxiety, increases self –confidence and energy, extends life and above all improves my body shape. This is the point where a smile appears on my face as I look at myself in the mirror or try on my favorite pair of jeans that now fit just right. It’s through commitment and sweat that I can make a difference within myself inside and out.
Why is there a smile on the author’s face in the morning?

A.Because she sees her family sleeping peacefully.
B.Because she finishes her favorite exercise
C.Because she enjoys the interesting DVD
D.Because she feels a sense of achievement

Which of the following is true according to Paragraph?

A.She doesn’t like others r politely
B.She likes to make others surprised
C.Others don’t understand what she does
D.Others try to help her by offering her food

What does the underlined word “commitment” in the last paragraph mean?

A.Good health B.Firm belief
C.A strong power D.A regular habit

What can we learn about the author from the text?

A.She acts in a strange way
B.She wants to look different from others
C.She aims to develop a good body shape
D.She has difficult getting along with others

In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .
For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
We can learn from Paragraph 2 that .

A.complaining customers are hard to satisfy
B.unsatisfied customers receive better service
C.Satisfied customers catch more attention
D.well-treated customers promote business

The writer mentions “phone rage”(Paragraph 3) to show that.

A.customers often use phones to express their anger
B.people still prefer to buy goods online
C.customer care becomes more demanding.
D.customers rely on their phones to obtain services

If a manager should show his empathy (Paragraph6), what would he probably say?

A.“I know how upset you must be.”
B.“I appreciate your understanding.”
C.“I’m sorry for the delay.”
D.“I know it’s our fault.”

Customer delight is important for airlines because .

A.their telephone style remains unchanged
B.they are more likely to meet with complaints
C.the services cost them a lot of money
D.the policies can be applied to their staff

Which of the following is conveyed in this article?

A.Face-to-face service creates comfortable feelings among customers.
B.Companies that promise more will naturally attract more customers.
C.A company should promise less but do more in a competitive market.
D.Customer delight is more important for airlines than for banks.

The day was warm and the sun shone down like a new beginning on my life. I was waving goodbye to my son, the last one of my fledglings (刚会飞的鸟)to leave home and go to new woods, "University actually" . I felt so lighthearted after spending many years looking after my four children-cooking, washing, ironing, teaching them how to look after themselves and manage their finances-that I actually thought “At long last, freedom".
But, as I watched my last one leave, although it was a joyous occasion, I realized I had not really prepared for this day, I was too tied up with bringing up these adults of the future to realize that they would all leave the nest and lives independently.
At first I didn't know what "I" wanted to do. I tried a part time job, which ended in me running out in tears. I started a business making soft furnishings, but that didn't work either. I grew my own veggies and fruit, which lasted 3 years, until I was advised by my doctor that my feet couldn't take any more "tools” driven through them.
I began wondering if I had a future of my own. I cried for the life I was used to, and hadn't known or wanted anything different.
Then one day I saw an ad. For foster parents, I discussed it with my husband who was always behind everything I tried and with great disturbance, I rang up the number.
I now laugh and sing with my 14-year-old foster daughter, even when my cooker is a mess and my bathroom is a disaster area. I now know, 8 years later, what “I” was meant to be doing with all the spare hours, days, and weeks I had on my hands when my last fledgling flew the nest. The sun shines once again in my home.
How did the mother first feel when her last child went off to university?

A.Lonely. B.Anxious. C.Relieved. D.Annoyed.

The underlined phrase “was tied up with” in the second paragraph means “”.

A.was occupied in B.was associated with
C.was tired of D.was addicted to

In the third paragraph, the poor mother did all the things just to.

A.live a greener and healthier life
B.earn more money for her kids’ education
C.shift her attention and ease her anxiety
D.start her own decorating business

What did the empty-nested mother think of her husband?

A.Skilled B.Supportive C.Stubborn D.Open-minded

Thanks to the foster daughter, the author.

A.got rid of her busy work B.forgot her other children
C.found a suitable job D.knew what she really wanted

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The Winners Club is a bank account specially designed for teenagers. It has been made to help you better manage your money. The Winners Club is a transaction account(交易账户)where you receive a key-card so you can get to your money 24/7 – that’s 24 hours a day, 7 days a week!
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The Winners Club is a bank account intended for ________.

A.parents B.teenagers C.winners D.adults

Which of the following is TRUE about the Winners Club?

A.Special gifts are ready for parents.
B.The bank opens only on work days.
C.Services are convenient for its members.
D.Fees are necessary for the account keeping.

The Winners Club provides magazines which ________.

A.encourage spending
B.are free to all teenagers
C.are full of adventure stories
D.help to make more of your money

If you want to be a member of the Club, you must ________.

A.be an Internet user
B.be permitted by your parent
C.have a big sum of money
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What is the purpose of this text?

A.To set up a club.
B.To provide part-time jobs.
C.To organize key-cards.
D.To introduce a new banking service.

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