I take the firm position that parents do not owe their children a college education. If they can __1 it, they can certainly send them to the best universities. But they must not feel guilty if they can’t. If the children really want to go, they’ll find a 2 out. There are plenty of loans（货款）and scholarships for the bright and 3 ones who can’t afford to pay.
When children grow up and want to get married, their parents do not owe them a down payment on a house. They do not have the 4 to baby-sit their grandchildren. If they want to do it,it must be considered a(n) 5 not an obligation（责任，义务）.
Do parents owe their children anything? Yes,they owe them a great deal.
One of their obligations is to give their children personal 6 .A child who is constantly made to feel stupid and unworthy, constantly 7 to brighter brothers, sisters, or cousins will become so _8_ , so afraid of failing that he（or she）won’t try at all .Of course they should be __9__ corrected when they do wrong, but it’s often better to let children learn their mistakes by themselves in time.All our parents should do is to trust them, respect them, tolerate（宽容）them and give them chances to try and fail.They must learn to stand 10 .When criticisms（批评）are really needed,they should be 11 with praises,with a smile and a kiss.That is the way children learn.
Parents owe their children a set of solid values around which to build their lives.This means teaching them to 12 the rights and opinions of others;it means being respectful to elders,to teachers,and to the law.The best way to teach such values is by 13 .A child who is lied to will lie.A child who sees no laughter and no love in the home will have 14 laughing and loving.
No child asks to be 15 .If you bring a life into the world,you owe the child something.
A．find B．get C．afford D．receive
A．supporter B．help C．path D．way
A．handsome B．honest C．eager D．worried
A．time B．right C．duty D．energy
A．favor B．pleasure C．honor D．service
A．worth B．affair C．belief D．confidence
A．brought B．compared C．forced D．taken
A．unsure B．desperate C．embarrassed D．dependent
A．properly B．gently C．sincerely D．severely
A．failure B．examination C．fault D．test
A．mixed B．satisfied C．shared D．balanced
A．consider B．recognize C．respect D．know
A．example B．guidance C．word D．deed
A．worry B．difficulty C．fun D．problem
A．praised B．valued C．born D．loved
“Where’s the light?” My dad used to ask me that when I was little. It’s one of those questions that parents use to how smart their young children are. During my teenage years, my dad told me that he thought I was going to be foolish because I at him whenever he asked me where the was.
I consider myself to be a “Daddy’s girl”. Dad never me, but he did buy me nice things---dolls and shoes---for my birthday. I am now 28, and I live with my parents in Baguio, Philippines. my father is always very busy, we still time with each other. We go for a drive in the country. Most girls of my would rather go out with their friends than be with their family, but my family has always felt a bit .
Looking at my father now, I can see he is a(n) man. So many difficulties were in his life, but his dream of a better life kept him . At 14, he began working at his high school to himself.
During his life, my father has overcome a lot of difficulties and he always education. When we were , he would tell my brother and me to seek improvement in ourselves through .
Like a light, he shines with respect, but he sends out the brightest light for our family as a unit with love and faith as its . There are times when my dad makes jokes and asks me, using my childhood nickname, “Sasi, where’s the light?” I just smile, and point at him.
A．secret B．address C．way D．question
A．look for B．find out C．take in D．give away
A．jokingly B．sadly C．surprisingly D．calmly
A．shouted B．laughed C．pointed D．knocked
A．doll B．gift C．light D．family
A．spoiled B．taught C．cheated D．missed
A．never B．still C．suddenly D．finally
A．Because B．Unless C．When D．Though
A．waste B．divide C．gain D．spend
A．ever B．even C．later D．soon
A．age B．height C．style D．kind
A．happy B．puzzled C．different D．strange
A．strict B．broadminded C．independent D．easy-going
A．going B．coming C．smiling D．waiting
A．enjoy B．support C．behave D．control
A．worries B．provides C．receives D．values
A．young B．helpless C．proud D．busy
A．working B．speaking C．learning D．reading
A．showing B．keeping C．imagining D．starting
A．tool B．basis C．goal D．trick
As a child, there was nothing I liked better than Sunday afternoons at my grandfather’s farm. __by miles of winding stone walls, the house provided endless hours of __ for a city kid.
I can still remember one afternoon __I was eight years old. I’d wanted more than anything to be __to climb the walls surrounding the farm. The walls were old；some stones were _ __ , others loose. Still, my yearning（向往）to climb across those walls __so strong that finally, one spring afternoon, I took all my __and entered the living room, where the __had gathered after Sunday dinner.
“I, I want to climb the stone walls,” I said. __ a chorus(异口同声) went up from the women in the room.“Heavens, no！” they cried,“You’ll hurt yourself！”I wasn’t too __；the __ was just as I’d expected. Just __I could leave the room, I was stopped by my grandfather’s loud voice.“Now wait a minute.” I heard him say,“Let the boy climb the stone walls. He has to learn to do things __ .”
For the next two hours I climbed those old walls and had the time of my life. Later I told my grandfather about my __ .I’ll never forget what he said. “Fred,”he said, smiling, “you made this day a (an) __day just by being yourself. Always remember, there’s only one person in this whole world like you, and I like you __ as you are.”
Many years have passed __ then, and today I’m a host in the television program __ “Mister Rogers’ Neighborhood”, seen by millions of children.
There have been __over the years, but one thing___ ______ the same：my suggestion left to children at the end of almost every program. “There’s only one person in this whole world like you,” The kids can hear me say, “and people would like you exactly as you are.”
A．Covered B．Extended C．Surrounded D．Spread
A．fruit B．fun C．richness D．wonder
A．when B．that C．while D．which
A．regretted B．allowed C．realized D．provided
A．remaining B．leaving C．missing D．losing
A．grew B．disappeared C．built D．turned
A．trouble B．mind C．heart D．courage
A．adults B．relations C．men D．women
A．Quietly B．Hurriedly C．Frequently D．Immediately
A．excited B．sad C．disappointed D．pleased
A．sound B．end C．response D．story
A．whenever B．while C．as soon as D．before
A．of himself B．in himself C．by himself D．to himself
A．news B．experience C．doubt D．wonder
A．special B．regular C．common D．usual
A．straightly B．exactly C．quietly D．rightly
A．since B．till C．until D．by
A．name B．named C．naming D．to name
A．jobs B．events C．adventures D．changes
A．becomes B．develops C．remains D．seems
I often read of incidents of misunderstanding or conflict. I' m left . Why do these people create mistrust and problems, especially with those from other
？
I was growing up in Kuala Lumpur in the early 1960s,children from different races and religions played and studied
in harmony. At that time my family lived a stone
from Ismail’s. And no one was bothered that Ismail was a Malay Muslim and I was an Indian Hindu—we just
our differences. Perhaps, our elders had not filled our heads with unnecessary advice，well
or otherwise.
We were nine when we became friends. During the school holidays, we'd the countryside on our bicycles, hoping to
the unexpected. At times Ismail would accompany my family as we made a rare shopping trip to town. We would be glad of his
.
When I was twelve, my family moved to Johor. Ismail s family later returned to their village, and I touch with him.
One spring afternoon in 1983, I stopped a taxi in Kuala Lumpur. I my destination. The driver acknowledged my
but did not move off. Instead, he looked
at me.“Raddar?" he said, using my childhood nickname(绰号). I was astonished at being so
addressed (称呼). Unexpectedly! It was Ismail! Even after two
we still recognized each other. Grasping his shoulder, I felt a true affection, something
to describe.
If we can allow our children to be without prejudice, they'll build friendships with people, regardless of race or religion, who will be
their side through' thick and thin. On such friendships are societies built and
we can truly be, as William Shakespeare once wrote, 44we happy few, we band of brothers".
A. interested B. pleased C. puzzled D. excited
A. parties B. cities C. villages D. races
A. why B. whichC. how D. when
A. together B. aroundC. alone D. apart
A. drop B. throwC. move D. roll
A. refusedB. madeC. sought D. accepted
A. paidB. meantC. preserved D. treated
A. exploreB. searchC. discover D. desert
A. get throughB. deal withC. come across D. take away
A. arrivalB. choiceC. effort D. company
A. lost B. gainedC. developed D. missed
A. stated B. orderedC. decided D. chose
A. attempts B. instructionsC. opinions D. arrangements
A. anxiously B. carelesslyC. disappointedly D. fixedly
A.familiarly B. strangelyC. fully D. coldly
A.departures B. monthsC. years D. decades
A.possible B. funnyC. hard D. clear
A.them B. themselvesC. us D. ourselves
A. from B. byC. with D. against
A. still B. otherwiseC. then D. instead
Body language is the quiet, secret and most powerful language of all !It speaks than words. According to specialists, our bodies send out more
than we realize. In fact, non-verbal communication(非言语交际) takes up about 50% of what we really
, And body language is particularly
when we attempt to communicate across cultures（文化）.Indeed, what is called body language is so
a part of us that it's actually often unnoticed. And misunderstandings occur as a result of it .
, different societies treat the
between people differently. Northern Europeans usually do not like having
contact(接触)even with friends, and certainly not with
. People from Latin American countries
, touch each other quite a lot. Therefore, it's possible that in
, it may look like a Latino is
a Norwegian all over the room. The Latino, trying to express friendship, will keep moving
The Norwegian, very probably seeing this as pushiness, will keep
- which the Latino will in return regard as
.
Clearly, a great deal is going on when people . And only a part of it is in the words themselves. And when parties are from
cultures, there's a strong possibility of
. But whatever the situation, the best
is to obey the Golden Rule: treat others as you would like to be
_.
A. straighter B. louder C. harder D. further
A. sounds B. invitations C. feelings D. messages
A. hope B. receive C. discover D. mean
A. immediate B. misleading C. important D. difficult
A. well B. far C. much D. long
A. For example B. Thus C. However D. In short
A. trade B. distance C. connections D. greetings
A. eye B. verbal C. bodily D. telephone
A. strangers B. Relatives C. neighbours D. enemies
A. in other words B. on the other hand
C. in a similar way D. by all means
A. trouble B. conversation C. silence D. experiment
A. disturbing B. helping C. guiding D. following
A. closer B. faster C. inD. away
A. stepping forward B. going on
C. backing away D. coming out
A. weakness B. carelessness C. friendliness D. coldness
A. talk B. travel C. laugh D. think
A. different B. EuropeanC. Latino D. rich
A. curiosity B. excitement
C. misunderstanding D. nervousness
A. chance B. time C. result D. advice
A. noticed B. treated C. respected D. pleased
Everyone in business has been told that success is all about attracting and retaining (留住) customers. It sounds simple and achievable. But, , words of wisdom are soon forgotten. Once companies have attracted customers they often
the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers tend to become carried away. They forget what they regard as the boring side of business—
that the customer remains a customer.
to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the average company loses between 10 and 30 per cent of its customers every years. In constantly changing
, this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to those lost opportunities and calculate the
implications. Cutting down the number of customers a company loses can make a big in its performance. Research in the US found that a five per cent decrease in the number of defecting (流失的) customers led to
increases of between 25 and 85 per cent.
In the US, Domino’s Pizza estimates that a regular customer is worth more than $5,000 over ten years. A customer who receives a poor quality product or service on their first visit and never returns, is losing the company thousands of dollars in
profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to
them”, says Adrian Payne of Cornfield University’ School of Management. “Research suggests that there is a close relationship between retaining customers and making profits.
customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price
, and may provide free word-of-mouth advertising. Retaining customers also makes it
for competitors to enter a market or increase their share of a market.
A. in particular B. in reality
C. at least D. first of all
A. emphasize B. doubt
C. overlook D. believe
A. denying B. ensuring
C. arguing D. proving
A. Moving B. Hoping
C. Starting D. Failing
A. markets B. tastes
C. prices D. expenses
A. culture B. social
C. financial D. economical
A. promise B. plan
C. mistake D. difference
A. cost B. opportunity
C. profit D. budget
A. as a result B. on the whole
C. in conclusion D. on the contrary
A. huge B. potential
C. extra D. reasonable
A. beliefs B. loyalty
C. habits D. interest
A. altering B. understanding
C. keeping D. attracting
A. Assumed B. Respected
C. Established D. Unexpected
A. agreeable B. flexible
C. friendly D. sensitive
A. unfair B. difficult
C. essential D. convenient