Diana Jacobs thought her family had a workable plan to pay for college for her 21-year-old twin sons: a combination of savings, income, scholarships, and a modest amount of borrowing. Then her husband lost his job, and the plan fell apart.
“I have two kids in college, and I want to say ‘come home,’ but at the same time I want to provide them with a good education,” says Jacobs.
The Jacobs family did work out a solution: They asked and received more aid from the schools, and each son increased his borrowing to the maximum amount through the federal loan (贷款) program. They will each graduate with $20,000 of debt, but at least they will be able to finish school.
With unemployment rising, financial aid administrators(管理者) expect to hear more families like the Jacobs. More students are applying for aid, and more families expect to need student loans. College administrators are concerned that they will not have enough aid money to go around.
At the same time, tuition（学费）continues to rise. A report from the National Center for Public Policy and Higher Education found that college tuition and fees increased 439% from 1982 to 2007, while average family income rose just 147%. Student borrowing has more than doubled in the last decade,
“If we go on this way for another 25years, we won’t have an affordable system of higher education,” says Patrick M. Callan, president of the center. “The middle class families have been financing it through debt. They will send kids to college whatever it takes, even if that means a huge amount of debt.”
Financial aid administrators have been having a hard time as many companies decide that student loans are not profitable enough and have stopped making them. The good news, however, is that federal loans account for about three quarters of student borrowing, and the government says that money will flow uninterrupted. How did the Jacobs manage to solve their problem?
| A．They asked their kids to come home. |
| B．They borrowed $20,000 from the school. |
| C．They encouraged their twin sons to do part-time jobs. |
| D．They got help from the school and the federal government. |
Financial aid administrators believe that ______________.
| A．more families will face the same problem as the Jacobs |
| B．the government will receive more letters of complaint |
| C．college tuition fees will double soon |
| D．America’s unemployment will fall |
What can we learn about the middle class families from the text?
| A．They blamed the government for the tuition increase. |
| B．Their income remained steady in the last decade. |
| C．They will try their best to send kids to college. |
| D．Their debts will be paid off within 25 years. |
According to the last paragraph, the government will ____.
| A．provide most students will scholarships |
| B．dismiss some financial aid administrators |
| C．stop the companies from making student loans |
| D．go on providing financial support for college students |
The world's first hamburger doesn't come from where you think it comes from. It wasn't invented in the United States, and it didn't originate in Germany. No, the world's first hamburger comes from China.
If you're scratching your head right now, you're not alone. But Chinese hamburgers are very real and they definitely predate the hamburgers we call our own in the U.S. Known as rou jia mo, which translates to "meat burger" or "meat sandwich", they consist of chopped meat inside a pita-like bun, and they've been around since the Qin Dynasty, from about 221 BC to 207 BC. Despite the differences between this Chinese street food and our American-style burgers, the rou jia mo has been called the world's first hamburger.
The rou jia mo originated in the Shanxi Province of China, and is now eaten all over the country. It's typically prepared and eaten on the street. The dough for the bun, or mo, consists of a simple mixture of wheat flour, water and maybe yeast. Of course recipes may vary, but this basic equation makes for a chewy and subtle pillow for the delicious filling. While the mo is traditionally baked in a clay oven, today it's often fried in a pan. They may look a little like Chinese steamed buns or baozi, but the dough for those are, of course, steamed, not baked or fried.
The meat filling might consist of chopped pork, beef, lamb or chicken that has been stewed with a variety of spices, like ginger, cloves, coriander and star anise. You might also find herbs like cilantro or greens like lettuce garnishing the sandwich.What does the underlined word mean?
| A．noodle | B．food | C．bread | D．beverage |
Which of the following is TRUE?
| A．The mo people eat today is baked in a clay oven. |
| B．The world's first hamburger which was originated in the Shanxi Province of China is popular around the world. |
| C．The rou jia mo has a history of more than 2200 years. |
| D．The rou jia mo and American-style burgers share a similar cooking process. |
What would be the best title for the passage?
| A．Delicious hamburger |
| B．How to cook hamburger |
| C．Chinese invented hamburger |
| D．History of hamburger |
Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronic customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.Why are store managers often the last to hear complaints?
| A．Most customers won’t bother to complain even if they have had unhappy experiences. |
| B．Customers have no easy access to store managers. |
| C．Few customers believe the service will be improved. |
| D．Customers would rather relate their unhappy experiences to people around them. |
What does Paula imply by saying “the shopper must also find a replacement” ?( Para. 4)
| A．New customers are bound to replace old ones. |
| B．Most stores provide the same kind of service. |
| C．Not complaining to manager causes the shopper some trouble too. |
| D．It is not likely the shopper can find the same products in other stores. |
Shop owners often hire moonlighting police as parking attendants so that shoppers________.
| A．can stay longer browsing in the store |
| B．won’t have trouble parking their cars |
| C．won’t have any worrier about security |
| D．can find their cars easily after shopping |
What contributes most to smoothing over issues with customers?
| A．Design of store layout. |
| B．Hiring of efficient employees |
| C．Huge supply of goods for sale. |
| D．Manners of the salespeople. |
To achieve better shopping experiences, customers are advised to ________.
| A．exert pressure on stores to improve their service |
| B．voice their dissatisfaction to store managers directly |
| C．settle their disputes with stores in a diplomatic |
| D．shop around and make comparisons between stores |
Thousands of hungry birds left the countryside of Britain in the bitter winter to find food and warmth in urban gardens. The move included species such as the redwing and the fieldfare, almost unknown outside rural areas
The hard situation of farmland birds has been revealed in the latest survey of bird populations from the Royal Society for the Protection of Birds released today.
The redwing has an obvious stripe over the eye and a red flash on the flanks (侧翼), while the fieldfare has a grey head, a peach underbelly, and a distinctive dark band on the tail.
Graham Madge, the society's spokesman, says, “For many urban birdwatchers the sight of these striking species is a real treat. Many people have never imagined there being such an amazing chance.”
“Frozen ground prevented them from getting food in the countryside and they have been saved from starvation in towns，” he added.
He says the unusual sight this year somewhat tempered the frustration felt at the suffering of small garden birds such as robins and wrens. These birds are sensitive to cold and must eat almost continuously to stay alive. Data from people who took part in the society's Big Garden Birdwatch recorded sightings in 280，000 gardens during the last weekend of January, with the goldcrest down 75 percent, the longtailed tit down 27 percent, and the coal tit down 20 percent. The study highlighted the need for food to be left out for birds during winter.
The redwing and the fieldfare are relatively unknown outside the eastern part of the country. The research shows, however, that they moved to the other side of the country where the climate is generally mild in winter and that many for the first time have reached Cornwall and Isles of Scilly. The number of redwing sightings was up 185 percent, those of the fieldfare 73, and of the yellowhammer 68.
Another surprise garden “guest” this year was the blackcap. This robinsized, silvergrey bird was rare in Britain 50 years ago, but increasing numbers now arrive each year from Germany and Austria.How did the urban birdwatchers probably feel when seeing the hungry birds?
| A．Excited. | B．Worried. |
| C．Annoyed. | D．Motivated. |
Which of the following can best replace the underlined word “tempered”？
| A．Prevented. | B．Relieved. |
| C．Explained. | D．Increased. |
According to the passage, Cornwall is perhaps ________．
| A．a village in eastern Britain |
| B．a city in western Britain |
| C．a village in western Britain |
| D．a city in eastern Britain |
What does the passage mainly talk about?
| A．The tough living conditions of some British birds. |
| B．The various species of Britain's garden birds. |
| C．The changes of some bird's population in Britain. |
| D．Unusual bird visitors in Britain's urban gardens. |
Perfectionists believe that not only is perfection achievable, but that it should be achieved whenever possible. They always try to make their work better, and often get pleasure from investing time and effort in their projects. They enjoy paying attention to detail and are often hard to please. After all, perfectionists almost always have nearlyimpossible standards for themselves, much higher than what outside parties would generally hope for.
Most perfectionists are also highlyorganized. They've perfected their work process along with everything else in their life. They have processes and patterns for handling almost anything that comes their way, from email to new projects and clients to bookkeeping. It can definitely add up to a more effective workday with less wasted time and effort.
Perfectionists can be thought of as overbearing(霸道的) by those who don't share their attitude. It can also be upsetting to clients who aren't interested in “perfect” and simply want their project done yesterday. When you strive for perfection, everything takes just a bit longer to get right. Even if you have a more efficient design and development process than many other designers, it is likely that you spend more time on each step than a lot of others do.
While most people who call themselves “perfectionists” do so in a lighthearted or positive manner, there are those out there to whom perfection becomes an obsession(痴迷). They consider anything less than perfect completely unacceptable. This can lead to obsessive behavior and can have damaging effects on their overall quality of life. Just feeling good about a job done to the best of your ability is entirely normal for a perfectionists and isn't something to worry about. But it becomes particularly dangerous when perfectionists feel they are never quite able to attain perfection, and so drive themselves crazy trying to always reach this unattainable goal.
These perfectionists often place their entire selfworth on their accomplishments and ability to reach perfection, and since they're never able to reach it, it creates a very negative selfimage and low selfesteem or depression. The good news is that there are trained psychologists who can help those who are nervously obsessed with perfection to overcome their obsession.Which of the following is NOT a characteristic of perfectionists?
| A．They enjoy investing time and efforts. |
| B．They are not easy to satisfy. |
| C．They have special ways of handling emails. |
| D．They set high requirements for others. |
Clients who are not satisfied with perfectionists think they need ________．
| A．better coworkers | B．bigger achievements |
| C．higher efficiency | D．less organization skills |
To perfectionists, their obsession with perfection is an act of ________．
| A．showing psychological sickness |
| B．realizing their own value |
| C．wasting time and energy |
| D．improving their selfimage |
Which of the following will the author probably agree?
| A．It's very normal to always do one's best in life. |
| B．Perfectionists should seek help as soon as possible. |
| C．Perfectionists should not be too proud of themselves. |
| D．People should not pursue perfection too much. |
My son Gilbert was eight years old and had been in the Cub Scouts (童子军团) only a short time. Once he was handed a sheet of paper, a block of wood and four tires and told to return home and give them all to his father. That was not an easy task for Gilbert to do. The piece of paper was a set of instructions about how to build a wooden racing car. Gilbert's father laughed when he read the instructions. The block of wood remained untouched as the weeks passed.
Finally, I stepped in to see if I could figure it all out. Having no skills, I decided it would be best if I simply read the instructions and let Gilbert do the work. And he did. Within days, his block of wood was turning into a pinewood racing car.
Then the big night came. With his pinewood racing car in his hand and pride in his heart we headed to the big race. As the race was done in elimination fashion (淘汰赛形式), you could keep racing as long as you were the winner.
Finally, it was between Gilbert and the fastestlooking car there. As the race was about to begin, Gilbert asked if they could stop for a minute, because he wanted to pray. Then the race stopped.
Gilbert prayed in earnest for a very long minute. The Master came up to Gilbert and asked the obvious question, “So you prayed to win, Gilbert？”
My young son answered, “Oh, no Sir. It wouldn't be fair to ask God to help you beat someone else. I just asked him to make it so I don't cry when I lose.”
Children seem to have wisdom far beyond us. Perhaps we spend too much of our prayer time asking God to control the race, make us the champion, or remove us from the struggle, when we should be seeking God's strength to get through what lies in our way.Gilbert's father thought the task given by the Cub Scouts could________．
| A．be no trouble at all |
| B．be too easy for Gilbert |
| C．be beyond Gilbert's ability |
| D．require no skills |
Who finally made the pinewood racing car?
| A．Gilbert. | B．Gilbert's father. |
| C．Gilbert's mother. | D．The whole family. |
What can we learn about Gilbert?
| A．He made it in the final race. |
| B．His performance inspired his mom. |
| C．He thought the Master unfair. |
| D．He was very afraid of losing the race. |
The author writes this passage to tell us that ________．
| A．adults should communicate more with children |
| B．we should have faith in our ability to win |
| C．victory is the power to overcome difficulties |
| D．friendship is more important than winning |