(CNN)-China will sometimes say “no” and the world should get used to it.
That message came through when China joined Russia in blocking action on Syria.
“Do not mistakenly think that because China takes a careful and responsible position on the Syria issue, China will not use its veto power (否决权) or will always abstain（弃权）,” said Cui Tiankai, China’s vice foreign minister, “When China must use its veto power to say no, it will surely use it.”
On Saturday, Susan Rice, the U.S. ambassador to the United Nations, called the vetoes “disgusting and shameful.”
He Wenping, director of African Studies at the Chinese Academy of Social Sciences, said the veto shows China’s confidence in foreign affairs. “A country expressing its true opinion – that’s progress. China opposes the use of threat or force to achieve regime（政权）change in other countries. This agrees with China’s long-standing diplomacy principle. It is also not acceptable for China to rush a U.N. vote without sufficient discussion.”
So why did China use its veto this time?
China’s critics say China’s veto of the U.N. draft proposal(草案) was in part due to Beijing’s fear that allowing a regime change in Syria could encourage the spread of the Arab revolution and eventually threaten China.
He Wenping disagrees, “China has a completely different political system and economic development path. If someone in the international community thinks that the Arab Spring will happen in China, then I think they misjudge the situation in China, exaggerate(夸大) some problems in the Chinese society and underestimate the ability of the Chinese government to control the situation in China.”Which of the following is TRUE according to the passage?
| A．China often uses its veto power on international issues. |
| B．China never uses its veto power on international issues. |
| C．China’s normal practice in the U.N. is to abstain rather than veto. |
| D．China should not have veto power in the U.N. |
What is the international reaction to China’s veto on the Syria issue?
| A．Russia supports China |
| B．The U.S. feels very unhappy. |
| C．The international community is used to it. |
| D．The Arab countries show no concern. |
Why did China use its veto power this time?
| A．Because Russia and China are friends. |
| B．Because China wants to hold an opposite stand against the U.S. |
| C．Because China is worried about a chain-action resulting from Syria’s revolution. |
| D．Because China opposes the use of threat or force to achieve regime change in other countries. |
What can we learn from the passage?
| A．China has a firm stand on international issues. |
| B．The U.N. asks the whole world to get used to China saying no on international issues. |
| C．CNN believed that China helped Syria to fight against the U.N. |
| D．All the member countries of the U.N. supported Susan Rice. |
Imagine，one day，getting out of bed in Beijing and being at your office in Shanghai in only a couple of hours，and then，after a full day of work，going back home to Beijing and having dinner there．
Sounds unusual，doesn't it? But it's not that unrealistic，with the development of China’s high—speed railway system．And that’s not a11．China has an even greater high—speed railway plan—to connect the country with Southeast Asia，and eventually Eastern Europe．
China is negotiating to extend its own high·-speed railway network to up to 17 countries in 1 0 to 15 years，eventually reaching London and Singapore．
China has proposed three such projects．The first would possibly connect Kunming with
Singapore via Vietnam and Malaysia．Another could start in Urumqi and go through Kazakhstan and Uzbekistan，and possibly to Germany．The third would start in the northeast and go north through Russia and then into Western Europe．
If China’s plan for the high-speed railway goes forward，people could zip over from London to Beijing in under two days．
The new system would still follow China’s high—speed railway standard．And the trains would be able to go 346 kilometers an hour，almost as fast as some airplanes．
China’s bullet train(高速客车)，the one connecting Wuhan to Guangzhou，already has the
World’s fastest average speed．It covers 1,069 kilometers in about three hours．
Of course，there are some technical challenges to overcome．There are so many issues that need to be settled，such as safety，rail gauge(轨距)，maintenance of railway tracks．So，it’s important to pay attention to every detail．
But the key issue is really money．China is already spending hundreds of billions of yuan on
domestic railway expansion．
China prefers that the other countries pay in natural resources rather than with capital
investment．Resources from those countries could stream into China to sustain development．
It’11 be a win-win project. For other countries，the railway network will definitely create more opportunities for business，tourism and so on，not to mention the better communication among those countries．
For China，such a project would not only connect it with the rest of Asia and bring some much-needed resources，but would also help develop China’s far west．We foresee that in the coming decades，millions of people will migrate to the western regions，where the land is empty and resources unused．With high-speed trains，people will set up factories and business centers in the west once and for a11．And they’11 trade with Central Asian and Eastern European countries．China’s new high-speed railway plan will be a win-win project because．
| A．China will get much-needed resources and develop its western regions |
| B．China and the countries involved will benefit from the project in various ways |
| C．China will develop its railway system and communication with other countries |
| D．the foreign countries involved will develop their railway transportation，business and tourism |
According to the passage，the greatest challenge to the new high-speed railway plan is．
| A．technical issues |
| B．safety of the system |
| C．financial problems |
| D．maintenance of railway tracks |
Which of the following words best describes the author’s attitude towards China’s high-speed
railway plan?
| A．Critical． | B．Reserved． | C．Doubtful | D．Positive． |
Which of the following might be the best title for the passage?
| A．New Railway Standards |
| B．Big Railway Dreams |
| C．High—speed Bullet Trains |
| D．International Railway Network |
Exploit your parking space
An unused parking space or garage can make money. If you live near a city center or an airport, you could make anything up to £200 or £300 a week. Put an advertisement（广告）for free on Letpark or Atmyhousepark.
Rent（出租）a room
Spare room? Not only will a lodger（房客）earn you an income, but also, thanks to the government-backed “rent a room” program, you won’t have to pay any tax on the first £4500 you make per year. Try advertising your room on Roomspare or Roommateeasy.
Make money during special events
Don’t want a full-time lodger? Then rent on a short-term basis. If you live in the capital, renting a room out during the Olympics or other big events could bring in money, Grashpadder can advertise your space.
Live on set
Renting your home out as a “film set” could earn you hundreds of pounds a day, depending on the film production company and how long your home is needed. A quick search on the Internet will bring up dozens of online companies that allow you to register your home for free—but you will be charged if your home gets picked.
Use your roof
You need the right kind of roof, but some energy companies pay the cost of fixing solar equipment(around￡14,000), and let you use the energy produced for nothing. In return, they get paid for unused energy fed back into the National Grid. However, you have to sign a 25-year agreement with the supplier, which could prevent you from changing the roof.If you earn ￡5000 from renting a room in one year, the tax you need to pay will be based on ______.
| A．￡800 | B．￡500 | C．￡4500 | D．5000 |
Where can you put an advertisement to rent out a room during a big event?
| A．On Letpark. | B．On Roomspare. |
| C．On Grashpadder. | D．On Roommateeasy. |
If you want to use energy free, you have to_____.
| A．sign an agreement with the government |
| B．pay around ￡14,000 for the equipment |
| C．sell the roof to some energy companies |
| D．keep the roof unchanged for within 25 years |
For whom is the text most probably written?
| A．Lodgers. | B．Advertisers. | C．House owners. | D．Online companies |
It’s 5:00 in the morning when the alarm (闹钟) rings in my ears. I roll out of bed and walk blindly through the dark into the bathroom. I turn on the light and put on my glasses. The house is still as I walk downstairs while my husband and three kids sleep peacefully. Usually I go for a long run, but today I choose my favorite exercise DVD, Insanity. Sweat pours down my face and into my eyes. My heart races as I face my body to finish each movement. As I near the end of the exercise ,I feel extremely tired, but a smile is of my face. It’s a smile because the DVD is over , but a smile of success from pushing my body to its extreme limit.
Some people enjoy shopping, smoking , food, work, or even chocolate. But I need exercise to get through each day. Some shake heads when they see me run through the town. Others get hurt when I refuse to try just one bite of their grandmother’s chocolate cake. They raise their eyebrows, surprised by my “no thank you,” or by my choice to have a salad. Over the years , I have learned it’s okay to just say “no.” I shouldn’t feel sorry for refusing food that I don’t want to eat.
So what drives me to roll out of bed at 5:00 a.m.? What gives me the reason to just say no to ice cream? Commitment. A commitment to change my life with a way that reduces daily anxiety, increases self –confidence and energy, extends life and above all improves my body shape. This is the point where a smile appears on my face as I look at myself in the mirror or try on my favorite pair of jeans that now fit just right. It’s through commitment and sweat that I can make a difference within myself inside and out.Why is there a smile on the author’s face in the morning?
| A．Because she sees her family sleeping peacefully. |
| B．Because she finishes her favorite exercise |
| C．Because she enjoys the interesting DVD |
| D．Because she feels a sense of achievement |
Which of the following is true according to Paragraph?
| A．She doesn’t like others r politely |
| B．She likes to make others surprised |
| C．Others don’t understand what she does |
| D．Others try to help her by offering her food |
What does the underlined word “commitment” in the last paragraph mean?
| A．Good health | B．Firm belief |
| C．A strong power | D．A regular habit |
What can we learn about the author from the text?
| A．She acts in a strange way |
| B．She wants to look different from others |
| C．She aims to develop a good body shape |
| D．She has difficult getting along with others |
In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .
For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.We can learn from Paragraph 2 that .
| A．complaining customers are hard to satisfy |
| B．unsatisfied customers receive better service |
| C．Satisfied customers catch more attention |
| D．well-treated customers promote business |
The writer mentions “phone rage”(Paragraph 3) to show that.
| A．customers often use phones to express their anger |
| B．people still prefer to buy goods online |
| C．customer care becomes more demanding. |
| D．customers rely on their phones to obtain services |
If a manager should show his empathy (Paragraph6), what would he probably say?
| A．“I know how upset you must be.” |
| B．“I appreciate your understanding.” |
| C．“I’m sorry for the delay.” |
| D．“I know it’s our fault.” |
Customer delight is important for airlines because .
| A．their telephone style remains unchanged |
| B．they are more likely to meet with complaints |
| C．the services cost them a lot of money |
| D．the policies can be applied to their staff |
Which of the following is conveyed in this article?
| A．Face-to-face service creates comfortable feelings among customers. |
| B．Companies that promise more will naturally attract more customers. |
| C．A company should promise less but do more in a competitive market. |
| D．Customer delight is more important for airlines than for banks. |
The day was warm and the sun shone down like a new beginning on my life. I was waving goodbye to my son, the last one of my fledglings （刚会飞的鸟）to leave home and go to new woods, "University actually" . I felt so lighthearted after spending many years looking after my four children-cooking, washing, ironing, teaching them how to look after themselves and manage their finances-that I actually thought “At long last, freedom".
But, as I watched my last one leave, although it was a joyous occasion, I realized I had not really prepared for this day, I was too tied up with bringing up these adults of the future to realize that they would all leave the nest and lives independently.
At first I didn't know what "I" wanted to do. I tried a part time job, which ended in me running out in tears. I started a business making soft furnishings, but that didn't work either. I grew my own veggies and fruit, which lasted 3 years, until I was advised by my doctor that my feet couldn't take any more "tools” driven through them.
I began wondering if I had a future of my own. I cried for the life I was used to, and hadn't known or wanted anything different.
Then one day I saw an ad. For foster parents, I discussed it with my husband who was always behind everything I tried and with great disturbance, I rang up the number.
I now laugh and sing with my 14-year-old foster daughter, even when my cooker is a mess and my bathroom is a disaster area. I now know, 8 years later, what “I” was meant to be doing with all the spare hours, days, and weeks I had on my hands when my last fledgling flew the nest. The sun shines once again in my home.How did the mother first feel when her last child went off to university?
| A．Lonely. | B．Anxious. | C．Relieved. | D．Annoyed. |
The underlined phrase “was tied up with” in the second paragraph means “”.
| A．was occupied in | B．was associated with |
| C．was tired of | D．was addicted to |
In the third paragraph, the poor mother did all the things just to.
| A．live a greener and healthier life |
| B．earn more money for her kids’ education |
| C．shift her attention and ease her anxiety |
| D．start her own decorating business |
What did the empty-nested mother think of her husband?
| A．Skilled | B．Supportive | C．Stubborn | D．Open-minded |
Thanks to the foster daughter, the author.
| A．got rid of her busy work | B．forgot her other children |
| C．found a suitable job | D．knew what she really wanted |