根据短文内容，从短文后的选项中选出能填入空白处的最佳答案。选项中有两项为多余选项。
Is the customer always right? Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.
In restaurants in the south of the USA, for example, waiters compliment(恭维)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service. In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale. And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0
Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair? It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”
| A．People often point to America as an example of good customer service. |
| B．It is a question of expectations. |
| C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays? |
| D．Then she asks for a discount until she gets an even better price. |
E. The answer, it seems, depends on which country you are in.
F. The way we shop shows the way we get along with other people.
G. However, do Europeans really want US style service?
根据对话情景和内容，从对话后所给的选项中选出能填入每一空白处的最佳选项，并在答题卡上将该选项涂黑。选项中有两个为多余选项。
W: Hello, Jack. You're getting ready for tomorrow's school, aren't you?
M: Yes, I'm a bit nervous. _
W: I understand how you're feeling. You'll make a lot of friends very soon.
M: Thank you. I'll try my best to get used to my new school life as soon as possible.
W: At 8 o'clock. _
M: Say it, please.
W: Before class we have 10 minutes to hand in homework and then 20 minutes for morning reading.
M: That's to say, we must get to school at 7:25. Five minutes later we'd hand in homework. Right?
W: Right. _
M: Well, I hear that lunch time is nearly 12 o'clock and I'll be starving by then.
W: Don't worry.
M: That's great.
| A. So I suggest you get up before 7:00. B. By the way, what time does the first class begin? C. How long will it take us to finish our homework? D. But there is some other suggested time you should remember. E. During the break after the second class, we can buy something to eat. F. I have no idea what'll happen in class and how I'll get along with my classmates. G. I really don't know what to do after class. |
阅读下列应用文和相关信息，并按照要求匹配信息。
每个人都有烦心事，下面5个人也碰到了自己的问题，根据他们的信息，从A—F中找出合适的建议来对他们进行引导。
| A．Find some new friends or colleagues to help you to ease (缓解) the working pressure and loneliness. Making friends is a great pleasure. At the same time, call your family regularly and tell them you are fine here. |
| B．It is very important to take care of yourself. Caring more about your own body will help you be more energetic to take care of your family members. So treat yourself well. |
| C．It is a good lifestyle to eat fresh vegetables and fruit. Have a backup plan for the days when you plan to eat well. And sometimes physical exercise will do good to your health, so do regular activities often. |
| D．Give yourself a reward when you get some small success, which will lead to achieving your overall goals. And celebration takes active part in successful changes. So make a list of some more interesting reasons to keep you go on fighting for your own future. |
E. Have a rest or have a trip. Family as well as work is important in people’s life. Just as some sayings go：People who know how to rest know how to work; All work and no play makes Jack a dull boy. So stay with your family and enjoy the beautiful life.
F. You should trust yourself and your ability, and have a positive (积极的) attitude to work. Sometimes you can list some past success, which can help you to remind that you are an able man. So self-confidence is very important to you.
阅读下列人物信息，并试为其选择合适的建议。
1.Mike is an engineer of computer, but he doesn’t’ believe in his own working ability. He actually works very hard but he doesn’t get a rise in his company. So he feels very sad.
2. Cedric is alone in this company, and he doesn’t’ t like to stay at the dorm, which he thinks will make him more homesick and miss his family in Sichuan.
3. Vicky doesn’t have outside work. Actually she is a housewife. She uses almost all of her time to cook the meal, clean the house and take care of her babies. She feels very tired and she thinks her health condition is getting worse and worse.
4. Cathy is a busy businesswoman, but her business is not very successful. She cares little about her success and she doesn’t’ have any motivation(动力) to improve her business.
5. Fiona has worked for 4 weeks without having a rest. So she feels very worried about her young daughter, who is only 8 years old. She is very tired now and she misses her family very much.
请阅读以下相关的职业或兴趣爱好:
| A．The person works in a hospital emergency room. His/her job is to assist doctors to rescue patients who are seriously ill. |
| B．The person likes sports activities the most. For him/her, having sports activities is very interesting. |
| C．The person works for himself/herself at home. He/She writes for others. |
| D．The person doesn’t like other things such as gardening. But he/she really likes music, especially classical music. |
E.The person likes collecting all kinds of things, such as baseball cards and stamps.
F.Many people may like collecting things, such as collecting cards or stamps. But he/she likes reading very much.
请阅读以下个人信息，然后匹配与他们相关的职业或兴趣爱好：
1. Mary: I never used to like stamp collecting. I read almost everything I can: books, magazines, newspapers. I go to the public library about twice a week. If you’d like to send me something, maybe books are my favorite.
2. Tom: My wife says I should take up gardening. We have a big garden and she loves working in it. But the truth is, it bores me. My friends and my wife think I’m really boring, because I’m always listening to music. I go to concerts all the time. I love Mozart and all that classical staff.
3. Mike: I don’t really like video games and that sort of things. I prefer being outdoors, hiking or playing sports. I always go out with my family playing baseball and stuff all the time. I think most sports are pretty interesting.
4. Lisa: I’m a free writer, and a lot of people think my job is easier because I don’t have to go to the office every day. And I don’t have to deal with office politics. But, you know, my job is very hard. I have to be very organized and much disciplined. And pretty self-motivated. And when I have a problem, there is no one around to help me.
5. Victor: My life is very stressful. In my working place, everyone is in a hurry and under tremendous pressure. The doctors are demanding, and there is always too much to do to save a dying patient.
根据对话情景和内容，从对话后的选项中选出能入空白处的最佳选项。选项中有两项为多余选项。
E
We’ve all got a lot going on in our lives. Some things are fun, some aren’t. I think I’ m a fairly positive person. 1 In fact, being positive means different things to different people. 2
Focus on what you have not what you don’t. It’s impossible for one to have all the nice things in the world. Focus on what you already have. This can create feelings of happiness.
3 If you can express thanks for everything you have, you leave little room for bad thoughts. It’s a great practice. When you focus on what really matters, so many worries go away.
Forget the past and don’t cling to(紧紧抓住) the future: 4 If you cannot forget mistakes and missed opportunities from the past, you probably find you blame yourself all the time. Clinging to the future is a bad one, too. It truly may never happen. So pay more attention to the present .
5 It always makes me wonder what people are saying about me if they speak so ill of someone else when they aren’t around. If you don’t do this, you never have to worry about what you’ve said getting back to someone.
| A． Be grateful. |
| B．Here are a few key ways to being positive that have really helped me. |
| C．Speak about others as if they were in front of you. |
| D．The past will never come again. |
E．Being positive doesn’t mean smiling a fake smile all the time.
F．The past has happened and the future may never come.
G．Have fun and hug yourself.
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