Sir,
Just over six months ago, I saw an advertisement in the Morning Mail for a set of the complete works of William Shakespeare. Your company, Cosmo books Ltd., offered this set (eight books of plays and two books of poetry) at what was claimed to be a ‘remarkable’ price: fifteen pounds and fifty pence, including postage and packing. I had wanted a set of Shakespeare’s plays and poems for some time, and these books, in red imitation leather, looked particularly attractive; so I sent for them.
Two weeks later, the books arrived, together with a set of the complete works of Charles Dickens which I had not ordered. So I returned the Dickens books to you, with a cheque for fifteen pounds and fifty pence for the works of Shakespeare. Two more weeks passed. Then there arrived on my door step a second set of the works of Shakespeare, the same set of novels by Dickens and a six book set of the plays of Moliere, in French. Since I do not read French, these were of no use to me at all. However, I could not afford to post all these books back to you, so I wrote to you at the end of August of last year, instructing you to come and collect all the books that I did not want, and asking you not to send any other books until further notice.
You did not reply to that letter. Instead you sent me a bill for forty two pounds, and a set of the plays of Schiller, in German. Since then, a new set of books has arrived every two weeks, the works of Goethe, the poems of Milton, the plays of Strindberg; I hardly know what I have. The books are still all in their boxes, in the garage, and my car has to stand in the rain outside.
I have no room for any more books, and even if I read from now until the Last Judgment, I should not finish reading all the books that you have sent me.
Please send no more books, send no more bills, send no more angry letters demanding payment. Just send one large lorry and take all the books away, leaving me only with the one set of the complete works of Shakespeare for which I have paid.
Yours faithfully,
SIMON WALKERSimon Walker wrote the letter to ________
| A．urge for the final solution to the problem with the unwanted books |
| B．complain about getting books he didn’t want. |
| C．advise readers not to order books from Cosmo Books Ltd.. |
| D．show his anger to Cosmo Books Ltd... |
The advertisement that Mr. Walker saw in the Morning Mail was for ________
| A．unlimited number of Cosmo Books. |
| B．fifteen pounds and fifty pence |
| C．a set of 10 books of the works of Shakespeare. |
| D．a book containing all the plays and poems of Shakespeare. |
Mr. Walker answered the advertisement because ________
| A．he claimed that the books were being offered at a remarkable price |
| B．he wanted a set of Shakespeare’s works which was a good bargain. |
| C．he had ordered the set and had been waiting for them to come for some time. |
| D．the set he already had was not particularly attractive. |
OUR PROMISE
Making your stay a complete success is our goal. Just let our manager on duty of front-desk staff know if any part of your stay isn’t satisfactory. We promise to make it right or you won’t pay for that part of your stay.
FORGET SOMETHING?
If you forget to pack any standard toiletry item(tooth brush, toothpaste, shaving cream, razor or comb), just call the front-desk and we’ll get you a free replacement right away.
PLEASE REUSE THE TOWELS
We invite you to join with us to save water by using your towels more than once.
In addition to decreasing water and energy waste, you can help us reduce the amount of waste water that must be recycled within our community.
Please hang the towels up if you wish to join in the program----if not, simply leave them on the floor.
We appreciate your help!
PLEASE CHANGE THE SHEETS TODAY
The Project Planet Program is an effort of this hotel to protect the environment by saving water and decreasing waste water. If you are staying with us more than one night, as part of the Project Planet Program, we will wash your sheets every three days.
If you would prefer not to join in this program, simply hang this card on the outside of your door and sheets will be changed right away. As always sheets are automatically changed after every guest checks out .
We appreciate your help!
61. We can find this passage in a ________ in a hotel.
A. café bar B. front-desk C. fitness center D. guest room
62.If you forget your comb, you can .
A. buy one in the hotel shop B. replace one with a tooth brush
C. phone the front-desk to get one D. go in person and get one at the front desk
63. Leaving the towels on the floor means that .
A. you want to join in the program B. you want the room-maid to hang it up
C. you need them collected and washed D. you want to use them more than once
64. What is the Project Planes Program trying to do?
A. Make your bed sheets cleaner. B. Work for a better environment.
C. Help guests checking out faster. D. Persuade guests to stay longer.
CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service refers to service work with passengers are not satisfied with. Over -sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
| Category（种类） |
2003 |
2004 |
| Flight problems |
20.2% |
22.1% |
| Baggage |
18.3% |
21.8% |
| Customer service |
3.1% |
11.3% |
| Over-sales of seats |
10.5% |
11.8% |
| Refund problems |
10.1% |
8.1% |
| Fares |
6.4% |
6.0% |
| Reservation & Ticketing |
5.8% |
5.6% |
| Tours |
3.3% |
2.3% |
| Smoking |
3.2% |
2.9% |
| Advertising |
1.2% |
1.01% |
| Credit |
1.0% |
0.8% |
| Special passengers |
0.9% |
0.9% |
| Others |
6.0% |
5.3% |
| Total Number of Complaints |
2,988 |
1,792 |
51．About how many complaints about Credit were received by the CBC in 2003?
A．28 B．29C．30 D．31
52．By about what percent did the total number of complaints decrease from 2003 to 2004?
A．40% B．60% C．75% D．100%
53．If the circle graphs below show total consumer complaints for 2003, which graph shows a dark part that is about Flight problems and Refund problems together?
|
The eastern Indonesian Island of Komodo is proving a hit with adventurous tourists eager to catch a glance of the world’s largest lizard species. The island is the home of the huge lizard called the Komodo dragon.
A later species of the Jurassic period dinosaurs 130 million years ago, the Komodo dragon is in danger and has been placed under protection by the Indonesian government.
The huge lizard is called “Buaya Darat” by the local people who show great respect for the species. Tales handed down over generations of islanders speak of the dragon warning people of getting close to crocodiles.
The animal can reach a length of three meters when fully grown, gain a weight of about 135 kilograms and may live to an age of about 100 years. It digs a hole in the ground as deep as 9 meters and lay eggs---up to 30 at a time---that hatch in April or May. The newly hatched lizards, about 45 centimeters long, live in trees for several months.
Komodo dragons have been known to eat smaller members of the species and sometimes even other grown-ups. The Komodo dragon was first discovered in 1912 by a group of fishermen who protected themselves from a storm in the Banda Sea on the island.
Various species of the Komodo dragons are also found in Asia, Australia and Africa, but it is only on Komodo and the western tip of the neighboring island of Flores that they grow up to three meters long.
46. The message is mainly about .
the largest crocodile in the world B. the story of a dragon in Indonesia
a kind of huge lizard---the Komodo dragon
D. how the Komodo dragon was found and protected
47. Newly-born Komodo dragons .
A. dig very deep holes
B. are hatched in cold weather
C. are 30 centimeters long and weigh 45 kilograms
D. spend their first few months living in trees
48. Today Komodo dragons .
A. are protected by the local government
B. are hunted by Komodo fishermen
C. join in a special hatching program
D. live only on the Komodo Island
49. According to the passage, Komodo dragons .
are 9 meters long and live up to 80 years
are 3 meters long and live up to 100 years
weigh up to 135 kilograms and are 9 meters long
weigh 45 kilograms and live up to 135 years
50. The local people have great respect for the Komodo dragon because they believe ___
the dragon can prevent them from being attacked by crocodiles
the dragon has special curing power
the dragon is in great danger of dying out in its hometown
it takes thousands of years for the dinosaurs to become dragons
We are all called upon to make a speech at some point in life, but most of us don’t do a very good job. This article gives some suggestions on how to give an effective speech.
So, you have to give a speech —and you are terrified. You get nervous, you forget what you want to say, you stumble over words, you talk too long, and you bore your audience. Later you think, “Thank Goodness, it’s over. I’m just not good at public speaking. I hope I never have to do that again.”
Cheep up! It doesn’t have to be that bad. Here are some simple steps to take the pain out of speech making. Ask yourself the purpose of your speech. What is the occasion? Why are you speaking? Then, gather as many facts as you can on your subject. Spend plenty of your time doing your research. Then spend plenty of your time organizing your material so that your speech is clear and easy to follow. Use as many examples as possible, and use pictures, charts, and graphs if they help you make your points more clearly. Never forget your audience. Don’t talk over their heads, and don’t talk down to them. Treat your audience with respect. They will appreciate your thoughtfulness.
Just remember: Be prepared. Know your subject, your audience, and the occasion. Be brief. Say what you have to say and then stop. And be yourself. Let your personality come through so that you make person-to-person contact with your audience.
If you follow these simple steps, you will see that you don’t have to be afraid of public speaking. In fact, you may find the experience so enjoyable that you volunteer to make more speeches! You’re not convinced yet? Give it a try and see what happens.
41．The main idea of this article is .
A．that you can improve your speaking ability B．that a poor speaker can never change
C．to always make a short speech D．that it is hard to make a speech
42．Paragraph 2 implies that .
A．many people are afraid of giving a speech B. many people are happy to give a speech
C．many people don’t prepare for a speech D. many people talk too long
43．The phrase “talk over their heads” means .
A．speak too loudly B. look at the ceiling
C．look down upon them D. use words and ideas that are too difficult
44．All of the following statements are TRUE except .
A．few people know how to make good speeches
B．a lecturer does not need to organize his speech
C．research is important in preparing a speech
D．there are simple steps you can take to improve your speaking ability
45．The title for this passage may be .
A．Do Not Make a Long Speech B．How to Give a Good Speech
C．How to Prepare for a Speech D．Try to Enjoy a Speech
The UN passed a rule in the year 2004 to improve the quality of drink water and reduce deaths caused by drinking unhealthy water each year. The UN has already worked out the specific plan to reduce half of the number, that is, five thousand. The UN announced in the world there are about 1/6 of the world population can't meet the sanitation regulation of drinking water.
The water we drink and use is running short in the world. We all have to learn to stop wasting our quite limited water. One of the steps we should take is to find ways of reusing it. Experiments have already been done on this field. Today in most large cities, fresh water is used only once, then it runs into waste system. But it is possible to pipe the used water to a purifying(净化)factory. There it can be filtered(过滤) and treated with chemicals so that it can be used again , just as it were fresh from a spring. But even large cities purified and reused its water, we still would not have enough. Then we could turn to the oceans. All we would have to do to make use of seawater on earth is to get the salt out of it. This method has already been used in many parts of the world.
47. The way to stop wasting water is to ________ .
A. do experiments with water
B. purify the used water and reuse it
C. use fresh water once again
D. make use of seawater
48. The passage tells us how to reuse the used water. Which is the right order of the process?
a. to have the used water filtered b. to put chemical in it
c. to pipe it to the user
d. to pipe the used water to be purified in a factory.
A. dabc B. bcda C. bdca D. dcba
49. There wouldn't be enough water for us if we didn't ________ .
A. turn to the ocean for more water
B. reuse used water and make use of seawater
C. make fresh water from the seawater
D. take steps to reuse all water on earth
50. The word "it" underlined in the last paragraph refers to ________ .
A. the process of collecting salt from the ocean
B. the process of getting rid of the salt in seawater
C. purified water
D. seawater
