Hilton Shanghai, the city's first international hotel, has been recognized as a top business hotel in Shanghai for its convenient location and outstanding facilities for more than 20 years.
However, the hotel's newly appointed general manager Gerd Knaust says it is the people that make the hotel successful.
More than 380 employees have been working with the hotel for more than 15 years. Some of them have personal relationships with customers.
''It's a people-relation business,'' Knaust says. ''They really tell me about the stories in the last 15 years. It's something very nice to listen to. It's also a lasting memory for the guests.''
In fact, over the years, some of the guests have stayed in the hotel 200 or even 300 times.
Knaust, who has been working in the hospitality industry for more than 30 years, started his career as a chef in Germany. During his early 30s, Knaust already moved to the top in the culinary (烹调的) field as director of kitchen of Hyatt Regency Cologne in Germany.
After holding several general manager positions in Mandarin Oriental hotels, Knaust joined Hilton International as the general manager to open the Conrad and Doubletree by Hilton at Haitang Bay, Sanya in 2010.
When he was appointed as the general manager of Hilton Shanghai in November, he not only was heavily involved in recruitment, sales and marketing strategies but also he worked closely with the food and beverage team to develop the hotel's restaurant concepts and menus.
''I believe that we should offer quality and healthy food.'' he says.
Knaust believes that a hotel must value the customers' comments on Ctrip, Trip Advisor and other platforms, etc.
''It keeps us more on guard to be 100 percent professional,'' he says. Why do business travelers choose Hilton Shanghai?
A.Because of its location, facilities and good service. |
B.Because it is in Shanghai. |
C.Because its general manager is excellent. |
D.Because some customers are the staff’s relatives. |
From the passage we know ______ .
A.Hilton Shanghai is the first international hotel in China |
B.Gerd Knaust thinks that the staff is the most important in making the hotel successful |
C.Gerd Knaust has worked in Hilton Shanghai for more than 20 years |
D.most of the employees in Hilton Shanghai have personal relationships with customers |
Knaust joined Hilton International as the general manager to ______.
A.start his career as chef |
B.be involved in recruitment |
C.open the Conrad and Doubletree |
D.develop the hotel’s restaurant concepts and menus |
Trip Advisor in the last paragraph but one is likely to be______.
A.a person who can give you some advice about trip |
B.a place where you can have a good trip |
C.an organization which can give you some advice |
D.a website where travelers can leave their advice |
What is the passage mainly about?
A.First international hotel in Shanghai. | B.How to manage a hotel well. |
C.Knaust's management idea. | D.Knaust's life story. |
第三部分:阅读理解(共20小题;每小题2分,满分40分)
阅读下面短文,从每题所给的四个选项(A,B,C,D)中,选出最佳选项。
A
One day, when we had been riding in the burning sun for five hours, we came to a narrow, shaky bridge where a railways crossed a stagnant pond (发臭的池塘)。 For 30 feet there was nothing but the widely-spaced wooden sleepers(枕木)under ore wheels, and nothing to stop us from falling into the steaming bog (沼泽) below if we overbalanced. Right under the bridge lay the bridge and rode straight over, without even slowing down. I stopped.
“What’s up?” he shouted, from the other side.
“I’m not riding over that thing. If I fall, I’ll be there with that cow!”
“There’s nothing to it. I just did it, didn’t I?”
“You’re stronger and taller. My feet can’t touch the ground. You do it for me!”
Mat said strength didn’t come into it and rode off, leaving me staring down into the sickly brown soup. He would be waiting for me around the next corner, but I knew he would give me at least an hour before coming to help. The sun burned my face; sweat ran off my forehead into my eyes and stuck my shirt to my body; mosquitoes flew into my mouth when I breathed. To stand still in this place was to kill myself; anyway, to sit around waiting for Mat to help was more than my feminist (女权主义) pride could take. I rode back along the track a few hundred yards to get a good run-up, and over I went. Mat was right. All the obstacles were in my mind.
The author stopped near the bridge because ______.
She was tired and wanted to have a rest
She found a dead cow under the bridge
She was afraid of falling off the bridge
She didn’t know how to cross the bridge
Why did Mat refuse to help the author?
A. He wanted to finish the journey as soon as possible
B. He felt she should overcome her fear by herself
C. He didn’t believe she was really afraid
D. He knew she was too proud to accept his help
What does the underlined part “sickly brown soup” in the last paragraph refer to?
A. The body of a dead cow B. The mud on the wheals
C. The dirty water in the pond D. The author’s food for the journey
59. According to the last paragraph, the author seems to believe that ______.
A. nothing is difficult to the man who will try
B. a friend in need is a friend indeed
C. you can’t make something out of nothing
D. well begun is half done
D
More and more teenage addicts in Korea are refusing to leave their bedrooms and some young adults are playing fantasy games online until they literally drop dead. "He didn't adapt very easily into high school," said Chu Dong-jiu, whose son, Jae--yun, 17, cruises football websites 12 to 14 hours a day. "That was why he dropped out. Now he spends all the time he is not eating on the computer. He hasn't been out of the house for eight months."
Eighty percent of South Koreans have broadband internet, the highest rate in the world. In Britain the figure is less than a third. This is partly the result of its intense, science-based schooling. But according to Dr. Kim Hyun-soo, chairman of the Association of Internet Addiction Psychiatrists, an "education frenzy (狂怒)" has undermined children's self-confidence and forced them to seek escape elsewhere.
Children, many tutored beyond school, enjoy little free time outside home, driving them into the solitary solace(安慰) of the computer, he said. “What children do on the Internet reflects what they want in reality,” he said. “The dreams they pursue are the dreams they would pursue in ordinary life.”
The most common obsession(迷住,困扰) is with online games in which players become fantasy figures in landscapes pitted with foes and obstacles. One 28-year-old young man collapsed and died last year after playing a game non-stop for 50 hours in an Internet cafe. Doctors said he died from exhaustion and dehydration (脱水). Studies show five percent of "gamers” are seriously addicted, with a further 15 ~ 20 percent betraying signs of an unhealthy obsession. Gamers make up 90 percent of Dr. Kim's patients, often referred to him by mental hospitals to which parents had taken their children. The other l0 percent are guilty of freakish (异想天开的)and anti-social behaviour on websites. "These people are very frustrated inside and full of anger," he said.
The government has stepped in, banning children from Internet cafes after l0 p. m. , and sending teams of psychologists to visit them.
67. This passage mainly wants to tell us that________
A. Internet cafes seriously do great harm to children's life
B. lots of students in Korea escape into Internet fantasy
C. why more and more children in Korea like Internet cafes
D. the government should take immediate actions against Internet cafes
68. Why did Jae-yun drop out of the school?
A. Because his family was too poor. B. Because he wanted to find a job earlier.
C. Because he liked searching football websites greatly.
D. Because he liked playing all kinds of computer games, especial]y football games.
69. According to the passage, we can infer that________.
A. most of Dr. Kim's patients are game lovers
B. garners make up l0 percent of Dr. Kim's patients
C. the government in Korea hasn't taken any action to control Internet cafes so far
D. more and more teenage addicts in Korea are refusing to leave their bedrooms
70. From what Dr. Kim said, we can conclude that_______.
A. children who like surfing the Internet are poor at studying
B. the Internet can help children to realize their dreams
C. most children who often go to Internet cafes hate society
D. the violence at school has something to do with the reasons why teenagers addict to the Internet
C
If You Make a Mistake, Don’t Worry!
Yeah, you’ll want to forget about them, but mistakes can be useful. Making a mistake doesn’t mean it’s the end of the world. In real life you have to grow and mature, and with that comes some growing pains.
You know you should have studied hard but you went out with some friends instead. You know you should have put the money into the bank for a rainy day instead of spending it on all kinds of things you didn’t need.
It’s the growing pains called mistakes that most people make when they are growing up. Face them. You are going to make them. Learn from them. All of the people you wish to copy, such as all the experts in your business field, have made mistakes. They’ll continue to make mistakes for all their successes.
One of the major differences between people like them and the vast majority(大多数)of others is that they don’t let their mistakes stop them. Instead, they use their mistakes as learning tools.
At the very least, when you make a mistake, you’ll know what not to do. And you can help others by warning them of the mistakes you’ve made. Don’t let mistakes stop you from doing anything. Learn from them, don’t hide in a closet. Facing up to your mistakes now and later will mature.
What mistakes are you making right now? Take a look at anything you might be doing wrong. Take a step back and evaluate your situation, then fix whatever needs to be corrected. Then move forward.
Always remember your mistakes to remind yourself of what not to do for the future.
63. Why does the writer say mistakes can be useful?
A. Because you can get some growing pains.
B. Because experts also make mistakes.
C. Because you can mature by facing and learning from mistakes.
D. Because next time you know that money shouldn’t be wasted.
64. Which statement is true according to the writer?
A. Before you make any mistake, you had better lock the closet in your room.
B. Keep your mistakes in mind in order not to make the same mistakes again in the future.
C. Don’t go out with some of your friends any more.
D. Forget your mistakes and move forward.
65. When we make any mistake next time, we should do the followings except _ __.
A. Think about the reason why we make the mistake.
B. Try to correct the mistake.
C. Tell others not to make the same mistake as you do.
D. Be careful not to do anything.
66. From the text, we can infer that __ ___.
A. facing mistakes, some people lose heart
B. mistakes can be useful
C. mistakes can be called growing pains
D. Put away money when it is rainy
B
“Can I see my baby?” asked the happy new mother. The bundle (婴儿包) was placed in her arms and when she moved the fold of cloth to look upon his tiny face, she gasped—the baby had been born without ears. Time, however, proved that the baby’s hearing was perfect except his appearance.
One day when he rushed home from school and threw himself into his mother’s arms, he cried out bitterly, “A boy, a big boy … called me—a f-…freak.” She sighed, knowing that his life was to be endless of heartbreaks.
He grew up, handsome for his misfortune. A favorite with his fellow students, he might have been class president, but for that. He developed a gift for literature and music.
The boy’s father had a talk with the family doctor. Could nothing be done? “I believe we could graft(移植) on a pair of outer ears, if they could be donated (捐献),” the doctor decided. So the search began for a person who would make such a sacrifice for a young man. Two years went by. Then, “You’re going to the hospital, son. Mother and I have someone who will donate the ears you need. But it’s a secret.” said the father.
The operation was a brilliant success. His talents blossomed into genius. School and college became a series of successes. Later he married and entered the diplomatic(外交) service. “But I must know!” he urged his father. “Who gave so much for me? I could never do enough for him.”
“I do not believe you could,” said the father, “but the agreement was that you are not to know … not yet.” The years kept the secret, but the day did come … one of the darkest days that ever pass through a son. He stood with his father over his mother’s casket(灵柩). Slowly and tenderly, the father stretched forth a hand and raised the thick, reddish-brown hair to let out the secret.
59.The story is mainly about _______.
A.how a boy had new ears through an operation
B.what a devoted parent privately did for the child
C.how a disabled boy turned into a useful person
D.why a donator made a sacrifice to a bright boy
60.From the first paragraph we know that the mother _______.
A.was determined to donate her ears to perfect her son
B.kept her husband unknown about the baby’s situation
C.felt shocked and disappointed to see her new baby
D.complained of her bad luck to have a disabled child
61.What can be inferred from the passage?
A.The agreement was between the donator and the family.
B.The boy was so popular that he was made class president.
C.Finally the boy came to know who the donator was.
D.The mother donated her ears to her son after she died.
62.What moral lesson can we draw from this reading?
A.Real love lies in what is done unknown rather than what is done known.
B.It is up to parents to help their children heart and soul.
C.True beauty lies only in the heart not in appearance.
D.It is a virtue for young generations to learn to be grateful.
第三部分:阅读理解(共15小题,每题2分,满分30分)
请认真阅读下列短文,从短文后各题所给的四个选项(A、B、C和D)中,选出最佳选项,并在答题卡上将该项涂黑。
A
What to do if a fire starts?
Imagine it’s late at night. You hear the smoke detectors go off. You smell smoke when you wake up. Do you know what to do?
If a fire starts in your home, remember your escape plan and leave as quickly as possible. Keep the following things in mind to make a safe escape.
●Call“Fire!”to warn everyone in your family.
●If you know where the fire is, close as many doors as possible between you and the fire.
●If you’re in bed, roll out of bed and onto the floor. Crawl on the floor next to a wall. Being near the ground makes it easier to breathe. If possible, cover your mouth and nose with a wet cloth.
●Feel the entire surface of a door before you open it. If the door is warm or hot, do not open it. The fire is probably right outside your room. Find another way to leave the room. If the door is cool, open it a little.
●Look out and try to see the fire. If it is safe, leave the room. Remember to stay on the floor.
●If your clothes catch fire, stop immediately. Drop to the ground and roll. Remember: Stop, drop and roll.
●Call the fire department from outside and wait for help to arrive.
56. What is the first thing you should do if a fire starts in your home?
A. Call the fire department. B. Call“Fire”to warn your family members.
C. Collect your favorite belongings to save from the burning house.
D. Have a white sheet from a window to let the fire department know where to go.
57. What should you do if a fire starts and you are in bed?
A. Jump out of bed and run away. B. Roll out of bed and stand on the floor.
C. Stay in bed and then jump out of the window. D. Roll out of bed and onto the floor.
58. What is not true according to the passage?
A. Never go back into a burning building.
B. If your clothes catch fire, stop moving immediately.
C. You should call the fire department before you leave the burning building.
D. Cover your mouth and nose with a wet cloth if possible.