I was working as a consultant(顾问) in a beer company, helping the president and senior vice-presidents with something important. It was a big 16 . At the same time, my mother was in the 17 stages of cancer. .
I worked during the day and 18 40 miles home to be with her every night. It was 19 and stressful, but it was what I wanted to do. My promise was to continue to do excellent consulting during the day, 20 my evenings were very hard. I didn’t want to 21 the president with my situation. 22 I felt someone at the company wanted to 23 what was going on. So I told the vice-president of Hunan Resources, asking him not to 24 the information with anyone.
A few days 25 , the president called me into his office. I 26 he wanted to talk to me about one of the many issues we were 27 on. When I entered, he asked me to sit down. He faced me from across his large 28 , looked me in the eye and said, “I 29 your mother is very ill.”
I was totally 30 by surprise and burst into tears. He just looked at me, let my 31 subside(平息)，and then he 32 said a sentence I will never forget: “Whatever you need.” That was it. His 33 and willingness to both let me be in my pain and to offer me 34 were qualities of compassion(同情) that I 35 with me to this day.
A．honour B．success C．challenge D．task
A．previous B．final C．fine D．developing
A．walked B．rode C．ran D．drove
A．tiring B．exciting C．boring D．frightening
A．as if B．after all C．even though D．now that
A．help B．puzzle C．cheat D．bother
A．or B．yet C．and D．so
A．know B．realize C．hear D．announce
A．enjoy B．learn C．share D．hide
A．after B．ago C．before D．later
A．knew B．figured C．doubted D．found
A．working B．getting C．living D．going
A．room B．office C．desk D．computer
A．guess B．hear C．believe D．think
A．hit B．got C．made D．caught
A．crying B．explaining C．talking D．worrying
A．suddenly B．sadly C．gently D．carefully
A．happiness B．understanding C．excitement D．sadness
A．everything B．anything C．nothing D．something
A．take B．bring C．help D．carry
One of my fondest memories as a child is going by the river and sitting idly on the bank. There I would 16 the peace and quiet, watch the water rush 17 and listen to the singing of birds and the rustling of 18in the trees. I would also watch the bamboo trees 19 under pressure from the wind and watch them 20 gracefully to their original position after the wind had 21 .
When I think about the bamboo tree's ability to bounce back to its original position, the word "resilience" comes to mind. When used in 22 to a person this word means the ability to readily 23 from shock, depression or any other situation that stretches the limits of a person's 24 .
Have you ever felt like you are at your 25 point? Thankfully, you have survived the experience to live to talk about it.
During the 26 you probably felt a mix of emotions that threatened your health. You felt emotionally drained, 27 exhausted and you most likely stood 28 physical symptoms.
Life is a 29 of good times and bad times, happy moments and unhappy moments. The next time you are experiencing one of those bad times or unhappy 30 that take you close to your breaking point, bend, 31 don't break. Try your best not to let the situation get the best of you.
A 32 of hope will take you through the unpleasant ordeal (考验). With 33 for a better tomorrow or a better situation, things may not be as bad as they seem to be. The unpleasant ordeal may be easier to 34 if the final result is worth having.
If life gets 35 and you are at your breaking point, show resilience. Like the bamboo tree, bend, but don't break!
A．see B．hear C．enjoy D．touch
A．downstream B．smoothly C．uphill D．peacefully
A．fruits B．branches C．roots D．leaves
A．move B．bend C．fall D．decline
A．go B．turn C．return D．suffer
A．died down B．died off C．died away D．died out
A．honor of B．reward to C．reference to D．favor of
A．recover B．suffer C．come D．escape
A．thoughts B．mind C．body D．emotions
A．starting B．breaking C．standing D．tiring
A．practice B．experiment C．victory D．experience
A．possibly B．terribly C．mentally D．probably
A．unpleasant B．unreasonable C．exciting D．good
A．result B．change C．wonder D．mixture
A．events B．moments C．adventures D．changes
A．but B．however C．though D．and
A．little B．number C．measure D．little
A．idea B．hope C．imagination D．search
A．deal with B．look into C．depend on D．get stuck
A．acceptable B．wrong C．tough D．cozy
Five steps to take if your child is being bullied
51The worst thing you can do is ignore it. Too often parents feel children and teens need to “work things out” on their own. If the problem is ignored, your child’s self-esteem will become unhealthy, he will be hurt mentally or physically, and he could become a bully himself.
Here are five steps you can take if your child is having problems with a bully:
52This is an important first step and will help your child trust that you are able to help him with his problem. Accept what he has to say at face value by using your active listening skills.
Let your child know that he is not alone. 53Reassure your child that he is not the problem. Nothing he did caused the bully to go after him.
If your child is being threatened in a physical or illegal way at school, report the problem. Your child may not want you to do this, or the school may not take it seriously, but violence cannot be tolerated. 54You will need to model assertive (果断的) behavior by alerting those in charge where the bullying is taking place.
Teach your child assertive behavior and how to ignore routine teasing. Let them know it is okay to say “No.” sometimes even friends bully, so letting your child know they can be true to their own feelings and say “No” can go a long way.
55Giving up possessions or giving in to a bully in anyway encourages the bully to continue. Identify ways for your child to respond to a bully---showing assertive but not aggressive behavior---and role-play them.
A．Believe what your child tells you. B．Encourage your child not to give in to a bully. C．Praise your child for being brave enough to talk about it. D．Bullying is a terrible situation for a child to have to cope with.
Everyone in business has been told that success is all about attracting and retaining(留住) customers. It sounds simple and achievable. But, 41 , words of wisdom are soon forgotten. Once companies have attracted customers they often 42 the second half of the story. In the excitement of beating off the competition, negotiating prices, securing orders, and delivering the product, managers 43 become carried away. They forget what they regard as the boring side of business--- 44 that the customer remains a customer.
45 to concentrate on retaining as well as attracting customers costs business huge amounts of money annually. It has been estimated that the 46 company loses between 10 and 30 percent of its customers every year. In constantly changing 47 , this is not surprising. What is surprising is the fact that few companies have any idea how many customers they have lost.
Only now are organizations beginning to wake up to these lost opportunities and calculate the 48 implications. 49 the number of customers a company loses can make a big 50in its performance. Research in the US found that a five percent decrease in the number of defecting(流失的) customers led to 51 increases of between 25 and 85 percent.
In the US, Domino’s Pizza estimates that a regular customer is 52 more than five thousand dollars over ten years. A customer who receives a poor quality product or 53 on their first visit and 54 never returns, is losing the company thousands of dollars in55 profits (more if you consider how many people they are likely to tell about their bad experience).
The logic behind cultivating customer 56 is impossible to deny. “In practice most companies’ marketing effort is focused on getting customers, with little attention paid to 57 them”, says Adrian Payne of Cornfield University’s School of Management. “Research suggests that there is a close relationship between retaining customers and making profits. 58 customers tend to buy more, are predictable and usually cost less to service than new customers. Furthermore, they tend to be less price 59 , and may provide free word-of-mouth advertising. Retaining customers also makes it 60 for competitors to enter a market or increase their share of a market.”
A．in particular B．in reality C．at least D．first of all
A．emphasize B．doubt C．overlook D．believe
A．tend to B．contribute to C．appeal to D．devote to
A．denying B．ensuring C．arguing D．proving
A．Moving B．Hoping C．Starting D．Failing
A．average B．ordinary C．normal D．usual
A．markets B．tastes C．prices D．expenses
A．cultural B．social C．financial D．economical
A．Cutting up B．Cutting through C．Cutting in D．Cutting down
A．promise B．plan C．mistake D．difference
A．cost B．opportunity C．profit D．budget
A．worthy B．worth C．value D．price
A．service B．delivery C．order D．promotion
A．as a result B．on the whole C．in conclusion D．on the contrary
A．huge B．potential C．extra D．reasonable
A．beliefs B．loyalty C．interest D．habits
A．altering B．understanding C．keeping D．attracting
A．Established B．Assumed C．Respected D．Unexpected
A．Sensitive B．friendly C．flexible D．agreeable
A．unfair B．convenient C．difficult D．essential
I did very badly at school. My headmaster thought I was ____36____ and when I was 14 years old, he predicted, “You are never to be ____37____ but a failure.”
After 5 years of poor jobs, I fell in love with a very nice middle-class girl. It was the best thing ____38____ could have happened to me. I ____39____ I should do something positive with my life because I wanted to prove ___40___ her that what people said about me had gone ___41___, especially her mother, who once said to me, “Let’s ____42____ it. You’ve failed every thing you’ve ever done.” So I tried hard with my ____43____ and went to ____44____. My first novel ____45____ while I was still a college student.
After college, I taught during the day in high schools and attended ____46____ classes at London University, where I ____47____ a degree in history. I became a lecturer at a college and was thinking of ____48____ that job to write full time when I was ____49____ a part-time job at Leeds University. I began to feel proud of myself---here was a working-class boy who’d ___50___ school early, now teaching at the university.
My writing career ____51____ when I discovered my own writing ____52____. Now I’m rich and famous, have been on TV, and met lots of film stars. _____53____ what does it mean? I just wish that all those people who have ____54____ me down had just said, “I believe in you and you will be ____55____.”
A．naughty B．lazy C．useless D．raggy
A．when B．that C．which D．as
A．thought B．promised C．decided D．expected
A．to B．for C．with D．at
A．ridiculous B．acceptable C．believable D．wrong
A．see B．face C．treat D．react
A．writing B．experiment C．practice D．composition
A．school B．college C．club D．company
A．went across B．put aside C．came out D．set off
A．lecture B．writing C．teaching D．evening
A．received B．accepted C．gave D．offered
A．giving up B．paying for C．signing up D．ridding of
A．paid B．made C．offered D．tried
A．finished B．gone C．delayed D．left
A．made off B．took off C．gave off D．moved off
A．style B．habit C．idea D．skill
A．Therefore B．But C．Though D．For
A．written B．turned C．torn D．put
A．cheerful B．enjoyable C．successful D．forgettable
I tend to accept any idea put forward by experts on TV. One day, a sociologist(社会学家) proposed that the 36 society has been consuming modern humans little by little. For fear that I would become a victim of the consumer society, I 37 hurried to a bicycle shop in my neighborhood. 38 the shopkeeper Mr. Johnson was selling me the bicycle, he said, “This is the best thing you 39 have done. Life has become hopelessly 40 . A bicycle is simple, and it brings to you 41 things: fresh air, sunshine and exercise.” I agreed. Happy as a child, I got on the bicycle and headed out onto the streets. After some time, I 42 at the other end of the town. I was 43 that this simple vehicle could let me 44 long distances in a fairly short time. But how 45 did I really go?
Since I hated to be 46 , I went back to Mr. Johnson and asked him to 47 an odometer (里程表) on my bicycle. He agreed, but 48 , “An odometer without a speedometer (速度计) is like a 49 without a knife.” I admitted he was right and in a few minutes, the two devices (装置) were 50 to the handlebars of my bicycle. “What about a horn?” he then asked. “Look, this horn is no larger than a matchbox and has many 51 .” Attracted by these functions, I bought the horn.
“You can’t leave the back part 52 ,” noted Mr. Johnson. He fixed a metal box with buttons 53 the seat, and said, “Is there anything better than this oven(烤箱) when you feel 54 on your way? I can give you a special discount.” I was not strong enough to 55 the offer.
“I congratulate you once more; this is the best thing you could have done,” said Mr. Johnson in the end.
A．adult B．human C．consumer D．bachelor
A．eventually B．immediately C．reluctantly D．gratefully
A．Although B．Because C．As D．Unless
A．would B．should C．must D．could
A．boring B．complicated C．stressful D．tough
A．natural B．mysterious C．complex D．unique
A．gave up B．broke down C．calmed down D．ended up
A．amazed B．amused C．confused D．concerned
A．march B．drive C．cover D．measure
A．far B．long C．fast D．deep
A．unreliable B．impractical C．unprepared D．inaccurate
A．fix B．check C．repair D．lay
A．swore B．added C．replied D．concluded
A．pencil B．fork C．box D．cake
A．distributed B．converted C．applied D．attached
A．shapes B．sizes C．functions D．models
A．loose B．blank C．bare D．incomplete
A．beside B．before C．below D．behind
A．sick B．hungry C．hot D．thirsty
A．consider B．withdraw C．make D．resist