Most people say “yes” much more readily than “no”.
A friend is moving house this weekend and would like some help, and you agree. But, what you really wanted was a couple of quiet days relaxing at home. Or a roommate spends the entire weekends playing video games and wants to borrow your homework for “reference”. But, you’ve just finished it after taking a whole day to work hard.
Many people say “yes” to these kinds of requests. They tend not to consider their own interests and feelings, and are often angry with themselves afterwards.
Saying “no” requires courage and considerable practice, in fact, according to psychologists.
“Everyone wants to be liked,” says Gabriele Steinki, a German psychologist. “Saying ‘no’ risks losing the affection of the person asking the favor or even a job.”
The result is that many people say “yes” just for keeping the peace. But experts say this is regrettable. Anyone should have the right to say “no”.
In fact, rejecting a request can even help to strengthen a relationship because it expresses a true feeling.
But, for people used to agreeing to every request, changing can be a long and uncomfortable learning process.
Most people believe that “If I say ‘no’, I’ll lose the affection of the person. But the affection is important to me.” This way of thinking can be replaced by this: “If he only likes me because I always do what suits him , then the price of his affection is too high in the long term.”
Steinki says the key is talking to the other person to find a mutual (相互的) solution. “One needs to present the situation from one’s own point of view, and to suggest how the situation can be dealt with to the advantage of both parties. The other person must have the feeling that his interests are being considered.”[
When the refusal is not accepted, Steinki advises giving the reasons calmly again until the person gets the message.Most people say “yes” much more readily than “no” because ________.[
| A．they don’t care about their own interests and feelings |
| B．they don’t know they will regret afterwards |
| C．they have already been used to saying “yes” |
| D．they care more about others’ affection |
In the opinion of experts, _________ .
| A．people need a lot of practice to say “no” |
| B．people should say “yes” to keep the peace |
| C．saying “no” means losing a job |
| D．people have the right to be liked |
According to the writer, what should you do if you want to refuse the other person’s request?
| A．Just say you can’t help him. |
| B．Say sorry to him. |
| C．Refuse him clearly. |
| D．Talk to the other person to find a mutual way. |
According to the writer, what should you do if your refusal is not accepted?
| A．Say yes to him. | B．Repeat your reason for his acceptance |
| C．Just go away | D．Say no to him |
What is the best title of the passage?
| A．You Need Courage To Say “No” | B．“Yes” More Than “No” |
| C．Nobody Has the Right To Say “No” | D．It’s Easy To Say “Yes” |
One of our biggest fears nowadays is that our kids might some day get lost in a “sea of technology” rather than experiencing the natural world. TV and computer games are leading to a serious disconnect between kids and the great outdoors, which will change the wild places of the world, its creatures and human health for the worse, unless adults get working on child’s play.
Each of us has a place in nature we go sometimes, even if it was torn down. We cannot be the last generation to have that place. At this rate, kids who miss the sense of wondering outdoors will not grow up to be protectors of natural landscapes. “If the decline in parks use continues across North America, who will defend parks against encroachment (蚕食)?” asks Richard Louv, author of Last Child in the Woods.
Without having a nature experience, kids can turn out just fine, but they are missing out a huge enrichment of their lives. That applies to everything from their physical health and mental health, to stress levels, creativity and cognitive (认知的) skills. Experts predict modern kids will have poorer health than their parents---and they say a lack of outside play is surely part of it. Research suggests that kids do better academically in schools with a nature component and that play in nature develop leadership by the smartest, not by the toughest. Even a tiny outdoor experience can create wonder in a child. The three-year-old turning over his first rock realizes he is not alone in the world. A clump of trees on the roadside can be the whole universe in his eyes. We really need to value that more.
Kids are not to blame. They are overprotected and frightened. It is dangerous out there from time to time, but repetitive stress from computers is replacing breaking an arm as a childhood rite of passage.
Everyone, from developers to schools and outdoorsy citizens, should help regain for our kids some of the freedom and joy of exploring, taking friendship in fields and woods that strengthen love, respect and need for landscape. As parents, we should devote some of our energies to taking our kids into nature. This could yet be our greatest cause.The main idea of Paragraph 2 is that____.
| A．Kids are missing the sense of wondering outdoors |
| B．Parks are in danger of being gradually encroached |
| C．Richard Louv is the author of Last Child in the Woods |
| D．Children are expected to develop into protectors of nature |
According to the passage, children without experiencing nature will ____.
| A．keep a high sense of wonder |
| B．be over-protected by their parents |
| C．be less healthy both physically and mentally |
| D．change wild places and creatures for the better |
According to the author, children’s breaking an arm is ____.
| A．the fault on the part of their parents |
| B．the natural experience in their growing up |
| C．the result of their own carelessness in play |
| D．the effect of their repetitive stress from computers |
What does “sea of technology” mean in the first paragraph?
| A．The technology of TV and computer games. |
| B．The technology of food. |
| C．The technology of sea food. |
| D．The technology of catching animals in the sea. |
In writing this passage, the author mainly intends to ____.
| A．blame children for getting lost in computer games |
| B．encourage children to protect parks from encroachment |
| C．show his concern about children’s lack of experience in nature |
| D．inspire children to keep the sense of wonder about things around |
As a junior at McGill University, Doreen Sykora had a difficult time when she first began college. She said, “I was always well prepared for my examinations. But when I go into class to take the exam, I would fall apart. I could just blank out because of nervousness and fear.” Hitoshi Sakamoto, an anthropology(人类学) student at Temple University in Tokyo reports similar experiences.
These two young students were experiencing something called test anxiety. Because a student worries and is stressed about a test, his or her mind does not work as well as it usually does. The student cannot write or think clearly because of the severe tension and nervousness.
Now there are special university courses to help students. In these courses, advisors and psychologists try to help students by teaching them to manage test anxiety. Such a course helps students learn to live with stress and not fail because of it. First students take a practice test to measure their worry level. If the tests show that their stress level is high, the students can take a short course to manage the fear. These courses teach students how to relax their bodies. They get training to become calm in very tense situations. By controlling their nervousness, they can let their minds work more easily. Learned information then comes out without difficulty on a test.
Doreen Sykora saw immediate results after taking such a course. She now has enthusiasm about the relaxation methods. “Mostly, what I do is imagine myself in a very calm place. Then I imagine myself picking up a pencil. I move slowly and carefully. I breathe easily and let all the tension out. With each breath, more worry leaves me. It really works too. My grades have improved greatly! I’m really doing well at McGill now. This relaxation method works not only on examinations, but it has improved the rest of my life as well.”
For Hitoshi in Tokyo, the results were much the same. He is enjoying school a lot more and learning more.What is the similarity between Doreen Sykora and Hitoshi Sakamoto?
| A．They both had experiences of test anxiety. |
| B．They failed in all the examinations. |
| C．They are students from the same university. |
| D．They both had the same poor studying habits. |
The underlined phrase “blank out” in Paragraph 1 refers to “_______.”
| A．get an extra paper |
| B．be unable to think clearly |
| C．lose interest in the exam |
| D．refuse to take the exam |
What’s the purpose of some special university student-help courses?
| A．To learn more knowledge about test anxiety. |
| B．To show a stress level experienced by students. |
| C．To help students to reduce test anxiety. |
| D．To have a better understanding of test anxiety. |
One of the most traditional features of American culture is to respect the self-made man — the man who has risen to the top through his own efforts, usually beginning by working with his hands. While the leader in business or industry or the college professor occupies a higher social position and commands greater respect in the community than the common laborer or even the skilled factory worker, he may take pains to point out that his father started life in America as a farmer or laborer of some sort.
This attitude toward manual(体力的) labor is now still seen in many aspects of American life. One is invited to dinner at a home that is not only comfortably but even luxuriously (豪华地) furnished and in which there is every evidence of the fact that the family has been able to afford foreign travel, expensive hobbies, and college education for the children; yet the hostess probably will cook the dinner herself, will serve it herself and will wash dishes afterward, furthermore the dinner will not consist merely of something quickly and easily assembled from contents of various cans and a cake or a pie bought at the nearby bakery. On the contrary, the hostess usually takes pride in careful preparation of special dishes. A professional man may talk about washing the car, digging in his flowerbeds, painting the house. His wife may even help with these things, just as he often helps her with the dishwashing. The son who is away at college may wait on table and wash dishes for his living, or during the summer he may work with a construction gang on a highway in order to pay for his education.From paragraph 1, we can know that in America _________.
| A．people can always rise to the top through their own efforts |
| B．people tend to have a high opinion of the self-made man |
| C．college professors win great respect from common workers |
| D．people feel painful to mention their fathers as labors. |
According to the passage, the hostess cooks dinner herself mainly because _________.
| A．servants in American are hard to get |
| B．It is easy to prepare a meal with canned food |
| C．she can hardly afford servants |
| D．she takes pride in what she can do herself |
The expression “wait on table” in the second paragraph means “_________”.
| A．work in a furniture shop |
| B．keep accounts for a bar |
| C．serve customers in a restaurant |
| D．wait to lay the table |
Recently Cathy Hagner sadly finds that life for her and her three children is set to permanent(永久的)fast-forward.
Their full school day and her job as a lawyer's assistant are busy enough. But Hanger also has to take the two boys to soccer or hockey or basketball while dropping off her daughter at piano lessons or Girl Scout Club.
Often, the exhausted family doesn't get home until 7 pm. There is just time for a quick supper before homework. In today's world, middle-class American and British parents treat their children as if they are competitors racing for some finishing line.
Parents take their children from activity to activity in order to make their future bright. It seems that raising a genius has become a more important goal than raising a happy and well-balanced child.
“Doctors across the country are reporting a growing number of children suffering from stomachaches and headaches due to exhaustion and stress,” says child expert William Doherty of the University of Minnesota.
Teachers are dealing with exhausted kids in the classroom. It's a very serious problem. Many children attend after-school clubs by necessity. But competitive pressures also create an explosion of activities. They include sports, language, music and math classes for children as young as four.
“There is a new parenting trend under way which says that you have to tap all your child’s potential at a young age; otherwise you will let him down,” says Terry Apter, a Cambridge-based child and adolescent psychiatrist(青少年精神病专家).
“It isn't entirely new: there have always been pushy parents. But what was previously seen as strange behavior is now well accepted.”From the second paragraph of this passage we can find that _______.
| A．Hagner busies herself by following a trend |
| B．Hagner doesn't spend much time on her full-time job |
| C．Hagner is interested in sports and music |
| D．Hagner wastes much time helping her children's lessons |
British parents, as the writer described in this passage, _______.
| A．treat their children as sports players |
| B．give their children little time to develop freely |
| C．bring up their children in a simple way |
| D．pay no attention to their children's lessons |
The writer's opinion about after-school clubs is that ________.
| A．activities in the country are too competitive |
| B．children should attend four clubs at a time |
| C．clubs should have more subjects for school children |
| D．some clubs result in competitive pressures |
The last paragraph tells us that in Britain _______.
| A．parents used to take their children to every club |
| B．parents have all benefited from children’s clubs |
| C．parents used to be wise on how to raise children |
| D．parents have come to know the standard of education |
Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.Why are store managers often the last to hear complaints?
| A．Most customers won’t bother to complain even if they have had unhappy experiences. |
| B．Customers have no easy access to store managers. |
| C．Few customers believe the service will be improved. |
| D．Customers would rather relate their unhappy experiences to people around them. |
What does Paula imply by saying “the shopper must also find a replacement” (Line 2, Para. 4)
| A．New customers are bound to replace old ones. |
| B．Most stores provide the same kind of service. |
| C．Not complaining to manager causes the shopper some trouble too. |
| D．It is not likely the shopper can find the same products in other stores. |
Shop owners often hire moonlighting police as parking attendants so that shoppers________.
| A．can stay longer browsing in the store |
| B．won’t have trouble parking their cars |
| C．won’t have any worrier about security |
| D．can find their cars easily after shopping |
What contributes most to smoothing over issues with customers?
| A．Design of store layout. |
| B．Hiring of efficient employees |
| C．Huge supply of goods for sale. |
| D．Manners of the salespeople. |
To achieve better shopping experiences, customers are advised to ________.
| A．exert pressure on stores to improve their service |
| B．voice their dissatisfaction to store managers directly |
| C．settle their disputes with stores in a diplomatic |
| D．shop around and make comparisons between stores |