The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:
“I'm sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."
“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."
“I'm afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations(预定) for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."
“I understand it's not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."
“Excuse me, but I understood that...” Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.What’s the purpose of this passage?
A.To give an introduction of life abroad. |
B.To give suggestions on how to learn English. |
C.To offer advice on giving complaints in English. |
D.To offer guides to those who travel around the world. |
According to the passage, if we meet an unfair situation, we’d better .
A.state our complaints politely |
B.go for the police immediately |
C.use indirect language to hurt people |
D.fight against the one who is responsible |
Why should we start a complaint with polite phrases?
A.Because the situation is never serious. |
B.Because the listener may not speak English. |
C.Because it can help solve the problem more easily. |
D.Because we should be always in good manners abroad. |
Several effective complaints in English are mentioned above EXCEPT .
A.“Can you help me with this?” |
B.“I understand it’s not your fault.” |
C.“Hey! You’re trying to cheat me!” |
D.“I’m afraid there may be a misunderstanding.” |
The breaking news of Mo Yan's Nobel Prize in Literature on Thursday evening soon aroused public curiosity of the 57yearold Chinese writer: Why was it him that was favored by the Swedish Academy?
Born in 1955 into a rural family,Mo dropped out of school and became a farmer when he was a teenager.He joined the military and devoted himself to writing after the Cultural Revolution (1966-1976).
Less than half an hour after the announcement,Mo's works turned to soldout status at China's major online book sellers.One lucky buyer wrote in an online comment: “Rushed to purchase,but to my shame,I have not read any of his novels.”
Although Mo was entitled one of the top domestic literature awards before the Nobel Prize,he is not the most popular novelist in China,in either the book market or in reputation.
Mo's novel “Big Breasts & Wide Hips,” translated by Howard Goldblatt,tells a story of a mother who struggled and suffered hardship and intertwined fates with Chinese people in the 20th century.His more recent work “Frog” more directly criticized China's onechild family policy,which helped control the country's population explosion but also brought tragedies to rural residents in the past 60 years.
“I think the reason why I could win the prize is because my works present lives with unique Chinese characteristics,and they also tell stories from a viewpoint of common human beings,which is above differences of nations and races,” Mo said on Thursday evening to Chinese journalists.Mo also said many folk arts originated from his hometown,such as clay sculpture,paper cuts,traditional new yearpaintings,have inspired and influenced his novels.
With more Chinese writers like Mo,the world could learn a more real China.Perhaps,this is another reason for the Swedish Academy's choice.What can we conclude from the second paragraph?
A.Mo's life experiences. |
B.Mo's family life. |
C.Mo devoted himself to writing. |
D.Mo had a gift for writing. |
What can we infer from the passage?
A.Mo didn't got any national awards before he won the Nobel Prize. |
B.Mo was the top novelist in China before he won the Nobel Prize. |
C.Mo's novels have attracted many people to read. |
D.Mo's novels are all based on his daily life. |
Which of the following have no effect on Mo's novels according to the passage?
A.Clay sculpture. | B.Paper cuts. |
C.Folk arts. | D.Beijing opera. |
According to the passage,we know that________.
A.Big Breasts & Wide Hips' leading role is one happy mother |
B.Big Breasts & Wide Hips criticized China's onechild family policy |
C.Frog came out earlier than Big Breasts & Wide Hips |
D.Frog shows benefit as well as shortcoming of one China's policy |
The kindly “Chinese Fortune Grandpa” wearing Han Chinese clothing and holding a fortune bag debuted (亮相) at the Imperial Ancestral Shrine in Beijing on the day after Christmas.The final image of the Chinese gift-giver was selected through a global design competition against “Santa Claus”,according to a report by Guangming Daily.
Many Chinese cities have been filled with Christmas neon lights,Christmas songs,Christmas trees,and the images of “Santa Claus”in recent days.As a matter of fact,foreign festivals are becoming more popular than certain traditional Chinese festivals among the Chinese people,particularly the youth.“Certain traditional festivals have died out because people have forgotten their spiritual meanings,”said noted writer Feng Jicai.More and more Chinese people are beginning to exchange gifts on Valentine's Day and Christmas.However,many of them know nothing about Chinese New Year pictures or sugarcoated figurines(小糖人),and have never heard suona music.Certain folk customs on the Dragon Boat Festival,Tomb Sweeping Day,and other traditional festivals have gradually disappeared.Under such circum-stances,even the “Chinese Fortune Grandpa” is unlikely to defeat “Santa Claus”.
However,it is not a bad thing to some extent.It constantly reminds people to restore the “true face” of traditional festivals.China has listed traditional Tomb Sweeping Day,Dragon Boat Festival and Mid-Autumn Festival as legal holidays,which brings more paid leaves to the public,and helps to awake the public awareness of traditional festivals.
In modern society,festival is a carrier of culture and its meaning largely depends on their understandings and usages by people.Compared with foreign festivals,traditional Chinese festivals are not inferior (次于) in cultural meanings,but lack of fashion sought by modern people.If people do not appreciate the historical culture contained by traditional festivals,and only take pleasure-seeking as the most important,the significance of traditional festivals will fade away and the inheritance (继承) of fine traditional culture will be cut off.The second paragraph implies that______________________.
A.traditional festivals should co-exist with foreign festivals |
B.all the Chinese festivals are disappearing in the near future |
C.western festivals are constantly impacting on our festivals |
D.the Chinese people have the public awareness of traditional festivals |
We can learn from the passage that______________.
A.an image designed by the Chinese people will be displayed |
B.the Chinese gift-giver was intended to symbolize traditional culture |
C.many foreigners know nothing about Chinese festivals |
D.the Chinese are beginning to exchange gifts on the Mid-Autumn Festival |
Many Chinese youth dislike traditional festivals because they think______________.
A.traditional festivals are out of fashion now |
B.the historical culture is more difficult to understand |
C.western festivals contain more cultural meanings |
D.the inheritance will cut off their contact with western festivals |
What would be the best title of the passage?
A.Gone are Chinese Traditional Festivals |
B.True Face of Chinese Traditional Culture |
C.Foreign Festivals Popular with Chinese |
D.Chinese Fortune Grandpa VS.Santa Claus |
On June 15th,2012,millions of people watched as 33yearold Nik Wallenda walked across one of the world's greatest waterfalls on a tightrope(钢丝).What made the 25-minute walk that was televised live and watched by over 13 million people worldwide even more amazing,is that it was done over the Niagara Falls-An action that had never been attempted before.
Even though Nik was wearing a harness(保护带),a safety measure provided by ABC,the television network that broadcast the event,his action to keep his balance against the strong winds made for some heart-stopping(令人担忧的) moments for the audience.
Nik,however,never slowed down for even one moment.Wearing special shoes made by his mother,he remained totally focused on the job at hand.It was only when he got to the last stretch near Canada's Table Rock that he knelt down on one knee and finally broke into a smile.Waving and blowing kisses to the cheering audience,he knew he had accomplished a great task,which most people had thought impossible.
While he described the whole experience as peaceful and relaxing,Nik said his biggest challenges came from a totally unexpected source-his 40 pound balancing pole.The balancing pole was so heavy that he could hardly carry it on the tightrope.
One would think that now that Nik has realized his lifelong dream he would be ready to hang up his “balancing pole”.However,the adventurer who already has seven Guinness World Records under his belt,is just getting started-Next up? A 5,000-foot tightrope walk across the Grand Canyon.While the one across the Niagara Falls took years of planning because he had to convince the US and Canadian officials,this one should happen in the very near future.That's because,the Florida resident has already been granted(授予) a permit by the Canyon officials.Why did so many people fix their attention on the event?
A.Because it was done by Nik Wallenda.
B.Because nobody had done it there before.
C.Because it was broadcast live by ABC.
D.Because it was impossible to do the event.What made the audience hold their breath during Nik's performance?
A.How Nik managed to cross the Niagara Falls with safety measure. |
B.What Nik would do when he lost his balance on the tightrope. |
C.How Nik kept his balance against the strong winds. |
D.How long Nik will take to finish the event. |
What was the greatest difficulty for him to face in Nik view?
A.The supplied tightrope. |
B.The safety belt. |
C.The balancing pole. |
D.The audience's noise. |
What does the last paragraph mainly talk about?
A.Nik will go on with his dream. |
B.Nik's life dream is changing. |
C.Permission of governments is important. |
D.The Grand Canyon is a dream for Nik. |
Centuries ago, man discovered that removing moisture(潮湿)from food helps to store it, and that the easiest way to do this is to expose the food to sun and wind. In this way the North American Indians produce pemmican(dried meat ground into powder and made into cakes), the Scandinavians make stockfish and the Arabs dried dates.
All foods include water—cabbage and other leaf vegetables contains as much as 93% water, potatoes and other root vegetables 80%, lean meat 75% and fish, anything from 80% to 60%, depending on how fatty it is. If this water is removed, the activity of the bacteria(细菌)which cause food to go bad is checked.
Fruit is sun-dried in Asia Minor, Greece, Spain and other Mediterranean countries, and also in California, South Africa and Australia. Various methods are used, but in general, the fruit is spread out on trays in drying yards in the hot sun.
Nowadays most foods are dried mechanically. The method of such dehydration(脱水)is to put food in chambers through which hot air is blown at temperatures of about 110℃ at entry to about 43℃ at exit. This is the usual method for drying such things as vegetables, minced(切碎的)meat, and fish.
Dried foods take up less room and weigh less than the same food packed in cans or frozen, and they do not need to be stored in special conditions. For these reasons they are invaluable to the climbers, explorers and soldiers in battle, who have little storage space. They are also popular with housewives because it takes so little time to cook them. Usually it is just a case of replacing the dried-out moisture with boiling water.According to the text, the open-air method of drying food.
A.is the one most commonly used today |
B.was invented by the American Indians |
C.has been known for hundreds of years |
D.tends to be unhealthy |
Bacteria which cause food to go bad.
A.cannot live in sunlight |
B.are killed by drying |
C.are in no way dependent on the water contained |
D.have their activity greatly reduced by drying |
Today vegetables are most commonly dried .
A.on hot and sunny days | B.in hot-air chambers |
C.in the sun and wind | D.using the open tray method |
Housewives like dried foods because they .
A.are quick to prepare |
B.taste better than fresh foods |
C.can be packed in a case |
D.look fresh when cooked |
At one time no one could travel on an English road faster than four miles an hour. That was the law until 1896. A man had to walk in front of a car which could not go faster than the man. At night the man had to carry a red lamp.
Once Charles Rolls brought a car from France to England, but he wanted to drive faster than four miles an hour. In order to have no trouble with the police, he had a talk with some of the police officers, who ordered their policemen to look the other way when the car came along the road. This was a good plan in the country, but not so easy to follow in the busy streets of London.
One night Rolls and some friends started from London on their journey to Cambridge. One of the men walked in front with the red lamp, but he walked as fast as he could. The police became very interested in walls and shop-fronts when they heard the car and not one of them saw it.
They reached a hill, but what a waste of time it was to drive down the hill at four miles an hour! Rolls was getting ready to jump into the car, but then he noticed a policeman who was not looking the other way. The slow car reached him.
“Good evening,” said the policeman, looking at the car.
“Good evening,” said Rolls, holding the lamp.
“One of these horseless things,” said the policeman, looking at it with interest.
“Yes,” said Rolls, and waited.
“I’ve often wanted a ride in one, but of course policemen can’t buy things like that.” He turned and looked hopefully in Rolls’s face.
“Jump in,” said Rolls.
“Thanks,” said the policeman, and did so. “Now,” he said, sitting down, “You can let it go just as you like down this hill. There isn’t another policeman on this road for a mile and a half.”The policemen were told “to look the other way” so that _______.
A.they could watch the car coming from the other direction |
B.Rolls’s car could go faster than four miles an hour |
C.they could make sure no one was in the way |
D.the car would not hit them on the road |
In what way did the policemen carry out the order from their officers?
A.They greeted Rolls when the car came along. |
B.They walked in front of the car with a red lamp. |
C.They pretended to be attracted by something else. |
D.They stood on duty every 1.5 miles along the road. |
The policeman who said “Good evening” to Rolls wanted to _______.
A.teach Rolls a lesson |
B.take a free ride home |
C.have a talk with Rolls |
D.have a car ride experience |
After the policeman jumped into the car, Rolls _______.
A.dared not drive the car faster than he was allowed to |
B.could drive as fast as he wished within a certain distance |
C.could drive on any road he liked for the rest of the journey |
D.drove his car as fast as he could down the hill to Cambridge |