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I hadn’t even got a chance to enter the store before an African American woman approached me and asked if I would help her return an item. The item she has ___  __ was intended for her daughter, but she had already received a similar one. The lady ___  __ to exchange the item for something else in the store but she was told she needed an ID or the deal could not take place.
I went to the __  __ with the woman so we could use my ID. The sales associate immediately started ___  ___ her of asking the first random person she saw to help her. Although that was true , I didn’t understand why it mattered. After all, not everyone is given the opportunity to __  __ an ID in this country.
Then, we asked to speak with a manager, who explained that there was no way to return the item without a receipt and then went on to say the woman could not ___  ___ she purchased the item.
“If I , a young white female, were to enter the store and request you to make an exchange without a receipt, I would not be ___  __ the privilege--- as I have proof from the past.” I said. He must have realized at that moment what he had done, because he ___  __ to exchange the item.
There are many valuable lessons in the story. The first is to help a stranger in need. I hesitated when the woman asked for my help, but ___  ___ in my hand I asked myself, “ Why not? What valid reasons do I usually have?” I had none, so I helped her.
The second lesson is not to judge a book by its cover. The woman looked poor, but she ___  __ the same treatment as anyone else does.

A.purchased B.shown C.lost D.mended

A.managed B.wanted C.refused D.promised

A.counter B.department C.market D.window

A.warning B.informing C.reminding D.accusing

A.leave B.pay C.find D.obtain

A.answer B.prove C.support D.admit

A.ordered B.asked C.denied D.given

A.agreed B.prepared C.failed D.remembered

A.totally B.gradually C.hardly D.quickly

A.deserved B.required C.received D.appreciated

科目 英语   题型 完型填空   难度 中等
知识点: 对话/访谈阅读
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As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going. It's our responsibility to __ the customer.
I remember my first ____ job was at a fine restaurant. One afternoon, the manager informed all the cooks and waiters that a VIP _43were coming for lunch. The group were ____ VIPs in the city's fashion industry.
After the group arrived and got ____ comfortably, drinks were ___ _. Normally, the head waiter would be in charge of wine service. __ , the manager asked me to serve that afternoon. I had ___ done wine service, nor had I ever served a group of twelve.
I arranged 12 wine glasses on the tray and went to the table. As I __ one of the glasses in front of the first customer, somehow I had ___ my grip (抓,握) and six glasses fell on top of a young woman, and then to the floor and __ in pieces. I felt frightened and my face turned red. I apologized many times to the ___ and to the rest of the group.
Quickly, the manager ____ my aid and helped in the cleanup, and sent out their drinks right away. I didn't understand why, but the group were forgiving me and the young woman __ informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened, ___ from it and move on. You still have a table to serve and you can't show your ____ or your disappointment. Mistakes and accidents do happen. Keep your ___ up and be confident. The glasses are replaceable.”
I understood why he was truly a well ____ restaurant manager within the neighborhood. His ____ _ relationship with the group made the situation ___ and the group forgave me for that.

A.welcome B.please C.invite D.feed

A.servant B.waiter C.cook D.director

A.family B.class C.number D.group

A.taken up with B.made up of C.added up to D.recognized as

A.seated B.introduced C.dressed D.satisfied

A.bought B.sold C.got D.ordered

A.Therefore B.Besides C.However D.Though

A.often B.never C.once D.Little

A.cleaned B.shook C.set D.broke

A.got B.lost C.forgot D.caught

A.stood B.kept C.lay D.stayed

A.woman B.manager C.man D.guest

A.took over B.gave up C.came to D.rushed against

A.Impatiently B.angrily C.repeatedly D.regretfully

A.hear B.learn C.Tell D.change

A.nervousness B.apology C.excitement D.carelessness

A.nose B.head C.face D.hand

A.behaved B.visited C.respected D.understood

A.new B.close C.terrible D.famous

A.special B.possible C.calm D.comfortable

My good friend and neighbor is dying. She has more healthy problems through the years than anyone that should have to tolerate. Now as she approaches her 57th birthday she knows that it will be her last. She has started a lot of her things. She has given all of us around her much more than just her things though. She has also given us her friendship, her kindness, and her smile. She has given us her shining spirit that has made all of our lives so much . When a local dog was killed by a bear, my friend welcomed it into her home andnursed it back to . When any of us needed anything she was there doing all that she could with a full of love and a soul full of goodness.
She did all of this too while her health to grow worse and worse. My friend, , is not afraid of death. She has told me several times that she believes it will only be like a brief and then she will awaken in Paradise(天堂). I am as well that she will fit right there because she already has a lot of paradise within herself. It is the paradise within her that she has so and beautifully given to us all.
We all have a bit of paradise within ourselves. She has shown me that the best way to enjoy that paradise is to it with everyone you meet. I wish my friend only joy in her days here and endless love and life in her coming days in Paradise.



A.asked B.battled C.raised D.checked


A.probably B.temporarily C.unbelievably D.hardly


A.collecting B.purchasing C.consuming D.donating


A.artificial B.bitter C.cold D.joyous


A.tougher B.stranger C.brighter D.heavier


A.nearly B.accidentally C.suddenly D.cruelly


A.death B.health C.happiness[om] D.heaven


A.story B.purpose C.heart D.friend


A.refused B.stopped C.intended D.continued


A.however B.therefore C.instead D.also


A.report B.sleep C.journey D.account


A.sure B.doubtful C.afraid D.pleased


A.easily B.bravely C.freely D.quickly


A.charge B.create C.provide D.share


A.terrifying B.remaining C.coming D.interesting

Dario and his mother loved their new apartment. The living room was large enough for their piano. That night, the two of them side by side at the piano. They played jazz music to celebrate their new home. The loud filled the room and made them feel very happy.
The next morning, , their happiness disappeared. Someone had left a under their door during the night. One of their neighbor had written to complain(抱怨) about the sound of the piano. Dario’s mother asked the building superintendent(管理员) if he knew anything about it. But he said that they were all people and he couldn’t imagine any of them had done that. Later that morning, Dario suggested that they write a letter to their and apologize for their playing.
“Maybe we could go and everyone in person.” his mother said.
“What if we invited them to come here for a instead? Dario asked.
They both loved the . Over the next few days, they sent out invitations and prepared desserts their guests. They decorated the apartment with streamers(彩带) and party lights.
Finally, the day of the party . Some guests brought presents. Others brought flowers. Some even brought desserts to . One woman, Mrs. Gilbert, Dario’s mother with a book of piano music by Chopin.
“I heard you playing the other night,” she said. “The sounds woke me out of bed. I that you might play like this every night. So I wrote a short note. I hope you don’t think I disliked the playing.”
Dario’s mother smiled at Mrs. Gilbert. “I think maybe we you an apology.” she said. “I didn’t how late it was when we were playing. Maybe we should play some quieter music at night.
“You play, you play!” Mrs. Gilbert said. “I like what you play! Just not so loud at night.” She pointed to the book she had given them. “These songs are not such music.”
“These songs are beautiful music.” Dario’s mother said. “We will be to play them in the evening.”
“And we won’t play so loud or late!” Dario said. He was already looking forward to the new music. More than that, however, he was happy to see the big smile on his mother’s face. It gave him a feeling of and made him feel that they were home at last.

A.sat B.stood C.lay D.walked

A.voice B.ring C.music D.cry

A.therefore B.however C.otherwise D.instead

A.note B.poster C.bill D.report

A.proud B.rich C.lucky D.nice

A.neighbors B.friends C.relatives D.audience

A.blame B.instruct C.question D.visit

A.party B.concert C.show D.play

A.experience B.idea C.performance D.action

A.to B.with C.for D.from

A.continued B.arrived C.passed D.finished

A.order B.sell C.share D.advertise

A.treated B.presented C.helped D.served

A.promised B.admitted C.agreed D.worried

A.give B.send C.offer D.owe

A.realize B.remember C.understand D.accept

A.sweet B.strange C.funny D.loud

A.brave B.sorry C.happy D.afraid

A.changing B.practicing C.recording D.writing

A.equality B.freedom C.warmth D.sympathy

I was recently invited to dinner by a friend. During the meal, the of the restaurant came over and said our meal was free. I was . He stood there smiling at me and there was an air of . Finally I asked him if he knew me. He said I had forgotten him, but I had his life. My friend was quite and asked him how I had done this.
He said twelve years ago I was teaching a stress management class and he was one of the . I asked the group what their number one was and most of them said it was from their bosses.
I listened to everyone, then a chair and invited everyone to stand on it. I wanted them to look at the room from there. After that, I asked the group to think about how the room looked when they changed their perspective (角度).
Then I asked them to their bosses. Was this the same person who had their good qualities and hired them? Do they remember how they were to be chosen for the job?
He said I looked at him and asked if he had ever thanked his boss for the to earn a living and him new skills and to be a better employee.
He said he went back to work the next day with a thank-you card to his . He learned to stress in a smart way. Now he has been the manager of the restaurant for eight years. He said I had taught him to life from different perspectives and to express .

A.waiter B.manager C.cook D.owner

A.satisfied B.excited C.surprised D.moved

A.familiarity B.understanding C.importance D.dignity

A.hardly B.rarely C.specially D.probably

A.changed B.Planned C.Built D.noticed

A.Patient B.anxious C.curious D.doubtful

A.employers B.students C.organizers D.teachers

A.joy B.stress C.danger D.pride

A.removed B.broke C.held D.took

A.down B.outside C.up D.inside

A.natural B.different C.funny D.strange

A.consider B.ask C.visit D.watch

A.seen B.predicted C.chosen D.improved

A.puzzled B.touched C.happy D.calm

A.ability B.chance C.process D.luck

A.allowing B.advising C.encouraging D.teaching

A.colleague B.customer C.boss D.parent

A.leave behind B.deal with C.suffer from D.bring about

A.look at B.talk about C.work on D.take over

A.apology B.regret C.appreciation D.Sympathy

When a person is curious about something, it means he is interested in it and wishes to know more about it. There is wrong with curiosity in itself. Whether it is good or bad on what people are curious about.
Curiosity is silly or wrong. Some persons with nothing to do are of curiosity about what their neighbors are doing. They are to know what they are eating or drinking, what they are bringing home or taking out or they have come home so early or late. To be interested in these things is because they are not at all important. It is none of their to know what neighbors do or are doing. Such curiosity is not only foolish but also harmful. For most probably, it to small talk which often brings , shame or disrespect to others, and thus hurt their feelings.
On the other , there is a noble curiosity—the curiosity of the wise, who at all the great things and try to find out all they about them. Columbus could have found America if he had not been . James Watt would not have made the steam engine his curiosity about the raising of the kettle lid(水壶盖). All the great discoveries and inventions in human history have been made a result of curiosity. the curiosity is never about unimportant things, which have or nothing to do with the happiness of the public.

A.something B.nothing C.everything D.anything

A.works B.puts C.takes D.depends

A.always B.sometimes C.seldom D.neither

A.full B.fond C.proud D.lack

A.angry B.worried C.pleased D.anxious

A.how B.when C.why D.where

A.silly B.necessary C.possible D.funny

A.work B.homework C.duty D.business

A.both B.anything C.something D.everything

A.refers B.leads C.causes D.results

A.pride B.harm C.nervousness D.selfishness

A.face B.side C.way D.hand

A.expect B.like C.wonder D.doubt

A.need B.dare C.must D.can

A.never B.ever C.probably D.finally

A.famous B.careful C.curious D.hard

A.for B.without C.in D.from

A.before B.as C.after D.during

A.So B.And C.But D.Or

A.much B.little C.some D.few

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