As a customer representative for a supermarket in the US, my daily work includes hundreds of phone calls about the supermarket’s pre-paid debit cards(预付借记卡）. The way the speak sometimes makes me feel sick. But what makes it is my mindset（观念）. Every day I wake up and promise to be a helper of my callers. I go beyond our rules in dealing with people and try to make it cheerful for them, phone calls are limited to just a few minutes.
One of my callers was because she had made the wrong insurance payment that would her son in college not receiving any pay outs, leaving him without any for a week or two. The mother requested that the payment she had made using her card be and that the funds be put back on her . I told her it would take 10 business days for the funds to be released back to the account, according to the . I could clearly notice the hopelessness in her when she said “OK” to my answer about the 10 business days.
Just then, I the hard days during my college years when I didn’t get my allowance(津贴）in time. I just couldn’t the son to undergo such a hard time, which would cause his mother more stress. So, after asking my customer to a moment, I went over to my manager. At my , my manager agreed to put the money back on the mother’s account(账户） .
Upon the good news, the mother couldn’t stop me and calling me her angel! That call certainly made my work more ！
A．operators B．managers C．callers D．friends
A．clear B．natural C．hard D．different
A．in need B．in time C．in turn D．in place
A．as if B．even though C．so that D．ever since
A．anxious B．ashamed C．careful D．curious
A．add to B．refer to C．lead to D．stick to
A．chance B．room C．class D．money
A．arranged B．conducted C．ordered D．stopped
A．phone B．card C．machine D．way
A．rules B．researches C．reports D．results
A．action B．voice C．expression D．thought
A．reminded B．recognized C．remembered D．rewrote
A．allow B．prevent C．forbid D．follow
A．nearly B．certainly C．usually D．typically
A．sit B．wait C．speak D．read
A．request B．hand C．best D．end
A．immediately B．conveniently C．simply D．preciously
A．saying B．hearing C．asking D．writing
A．holding B．welcoming C．greeting D．thanking
A．possible B．meaningful C．serious D．impressive
Monty Roberts owns a horse ranch（牧马场） in San Ysidro. He told us his story. As a senior, he was asked to write a 36 about what he wanted to be and do when he grew up.
That night he wrote a seven-page paper 37 his goal of someday owning a horse ranch. He wrote about his dream in great 38 and he even drew a diagram of a 200-acre ranch, showing the 39 of all the buildings.
He put his heart into the 40 and the next day he handed it in to his teacher. Two days later he received his paper back. On the front page was a large red F with a note that 41 , ‘See me after class.’
The boy with the dream went to see the teacher after class and asked, ‘Why did I 42 an F?’
The teacher said, ‘This is an 43 dream for a young boy like you. Owning a horse ranch requires a lot of money. There’s no 44 you could ever do it.’ Then the teacher added, ‘If you will 45 this paper with a more realistic goal, I will reconsider your grade.’”
The boy went home and 46 it. He asked his father what he should do. His father said, ‘Look, son, you have to 47 your own mind on this. However, I think it is a very 48 decision for you.’
Finally, after sitting with it for a week, the boy turned in the 49 paper, making no changes at all. He stated, ‘You can keep the F and I’ll keep my 50 .’
Monty now owned a 200-acre ranch. He had 51 his plan for a 4,000-square-foot house.
Two summers ago that same school teacher brought 30 kids to camp out on his ranch for a week. When leaving, he said 52 , ‘Look, Monty. When I was your teacher, I was something of a dream 53 . During those years I stole a lot of kids’ dreams. 54 , you had enough perseverance not to give up on yours.’”
Don’t let anyone steal your dreams. 55 your heart, no matter what.
A．paper B．composition C．passage D．notice
A．reaching B．achieving C．continuing D．describing
A．excitement B．detail C．demand D．spirit
A．relation B．advantage C．location D．meaning
A．project B．work C．house D．painting
A．informed B．read C．wrote D．reflected
A．recognize B．own C．receive D．admit
A．unbearable B．unbelievable C．unrealistic D．unusual
A．need B．way C．doubt D．time
A．see B．retell C．discuss D．rewrite
A．thought about B．cared about C．set about D．talked about
A．keep up B．show up C．sweep up D．make up
A．unique B．wrong C．wise D．important
A．same B．final C．correct D．suitable
A．promise B．grade C．dream D．word
A．put forward B．carried out C．taken up D．sped up
A．constantly B．strongly C．guiltily D．delightedly
A．catcher B．seeker C．dreamer D．stealer
A．Gradually B．Personally C．Strictly D．Fortunately
A．Follow B．Guide C．Arrange D．Concentrate
There was once a boy who was very rich and clever but nothing could make him feel happy. He had almost everything a boy could ever want, so he was only _36_ in the most rare things. One day his parents bought him a very strange _37_. When the boy went to see his reflection (映像) in it, he looked very_38_. He tried smiling, _39_ his reflection continued with its sad expression.
_40_, the boy went off to buy sweets and lots of toys. He came home as happy as he could be, but he _41_ looked sad in that mirror.
“What a(n) _42_ mirror! It’s the first time I’ve seen a mirror that didn’t _43_ properly!”
That afternoon he went out to buy some toys and on his way he saw a little girl who was _44_. The boy went over to see what had __45_ to her. The little girl said that she couldn’t find her parents. Together the two children set off _46_ them. As the little girl wouldn’t stop crying, the boy spent all of his money buying her sweets to _47_ her up. After much walking, they _48_ her parents who were looking for her, very worried.
Then the boy said _49_ to the family. When seeing the time, he _50_ to head for home, without toys and without _51_. In his room, to his great surprise, he found a(n) _52_ face in the mirror. And so he understood the _53_ of that mirror. The mirror could only reflect the _54_ feelings of its owner. He felt really happy at having _55_ that little girl.
A．interested B．confident C．skilled D．rich
A．book B．mirror C．sweet D．toy
A．shy B．sad C．excited D．beautiful
A．for B．or C．but D．and
A．Proud B．Hungry C．Satisfied D．Surprised
A．already B．once C．still D．never
A．nice B．terrible C．big D．expensive
A．work B．move C．change D．appear
A．studying B．playing C．sleeping D．crying
A．devoted B．referred C．happened D．turned
A．in need of B．in search of C．in honor of D．in charge of
A．put B．bring C．dress D．cheer
A．found B．recognized C．left D．accepted
A．no B．hello C．sorry D．goodbye
A．decided B．agreed C．pretended D．refused
A．effort B．hope C．doubt D．money
A．red B．dark C．angry D．happy
A．meaning B．mystery C．game D．reason
A．general B．strange C．true D．good
A．introduced B．helped C．invited D．saved
I fell in love with Yosemite National Park the first time I saw it, when I was 13 . My parents took us there for camping. On the way out, I asked them to wait while I ran up to EL Capitan, a 36 rock of 3,300 feet straight up. I touched that giant rock and knew 37 I wanted to climb it. That has been my life’s passion ever since— 38 the rocks and mountains of Yosemite. I’ve long made Yosemite my 39 .
About 15 years ago I started seeing a lot of 40 , like toilet paper, beer cans, and empty boxes, around the area. It’s 41 me why visitors started respecting the place 42 and treated such a beautiful home-like place this way.
I tried 43 trash myself, but the job was too big. I would 44 an hour or two on the job, only to find the area trashed all over again weeks later. Finally, I got so 45 it that I decided something had to change.
As a rock-climbing guide, I knew 46 about organizing any big event. But in 2004, together with some climbers, I set a date for a 47 . On that day, more than 300 people 48 . Over three days we collected about 6,000 pounds of trash. It was amazing how much we were able to 49 . I couldn’t believe the 50 we made —the park looked clean!
Each year volunteers come for the cleanup from everywhere. In 2007 alone, 2,945 people picked up 42,330 pounds of trash and 51 132 miles of roadway.
I often hear people 52 about their surroundings. If you are one of them, I would say the only way to change things is by 53 rather than complaining. We need to teach by 54 . You can’t blame others 55 you start with yourself.
A．narrow B．loose C．distant D．huge
A．gradually B．recently C．immediately D．finally
A．describing B．climbing C．imagining D．painting
A．lab B．palace C．garden D．home
A．waste B．goods C．material D．resources
A．over B．within C．beyond D．against
A．less B．least C．more D．most
A．breaking down B．digging out C．throwing away D．picking up
A．wait B．spend C．kill D．save
A．tired of B．used to C．satisfied with D．delighted in
A．everything B．nothing C．something D．anything
A．picnic B．concert C．cleanup D．party
A．looked around B．called back C．dropped out D．showed up
A．accomplish B．overcome C．demand D．receive
A．contact B．difference C．plan D．visit
A．covered B．designed C．crossed D．measured
A．argue B．quarrel C．talk D．complain
A．questioning B．watching C．doing D．thinking
A．example B．research C．method D．explanation
A．when B．unless C．although D．if
About ten years ago, I was on a plane going west, and a young woman boarded and sat across the aisle (过道) from me. I ___21____ her for two reasons. She was very attractive, and she was holding a teddy bear about half her ____22____. I teased her by asking if she had a ___23___ for the bear. She laughed and said no.
About halfway through the flight she ___24____ over and told me she was going to Tucson to enter rehab (进行康复治疗). She ___25___ to share her life story with me. She had been working as a dancer in a nightclub. That ___26____ had led her down a dark ____27____ to drugs and alcohol. As I listened to her story. I was ____28____ at all she had gone through. I listened to all she shared and told her I was sure she was going to ____29___ it. At the end of the flight, she ___30____ me for listening to her.
A few years later, I got a ___31____ in the mail saying, “Wow, it’s been years since we met on that plane. It is ___32____ how you touched my life.” She went on to tell me that she had ____33____ to stay away from drugs, and had been working for a radio station. She felt she had achieved things she could not have ____34___ that day on the plane. We agreed to set up a time to get ___35___.
When I saw her, she was ____36____ the attractive young woman I remembered. She told me that that little ___37___ we had had turned her life around. She had boarded the plane ___38___ anything would work in her life, and my affirmation (肯定) of her as a person and of her ___39___ had given her the last bit of ___40___ she needed to work through her problems.
The young woman taught me it’s never too late to make a new start in life.
A．found B．helped C．recognized D．noticed
A．shape B．size C．weight D．leg
A．name B．friend C．ticket D．cloth
A．moved B．leaned C．looked D．pulled
A．agreed B．learned C．continued D．refused
A．manner B．feeling C．event D．lifestyle
A．door B．path C．key D．point
A．disappointed B．worried C．surprised D．blamed
A．own B．reach C．leave D．make
A．criticized B．avoided C．thanked D．remembered
A．note B．word C．case D．text
A．effective B．amazing C．easy D．clear
A．managed B．tried C．decided D．worked
A．realized B．produced C．required D．imagined
A．through B．along C．together D．off
A．never B．still C．once D．even
A．expectation B．explanation C．information D．conversation
A．doubting B．promising C．believing D．admitting
A．condition B．discoveries C．criticism D．possibilities
A．delight B．interest C．strength D．character
The other night, I had to go to a meeting, which lasted past my daughter’s bedtime. I _36__ home and was brushing my teeth when I __37_, and there on the bathroom mirror was a note in the __38__ of a heart. It said, “ Hi, Mom! I Love You. Laurel.” __39__, I cut a heart out of a piece of paper, and taped a(n) __40__ next to hers, saying, “ I Love You, Too, Laurel. Love, Mom.” Which she __41__ the next morning.
Our family has __42__ that by integrating (融合) writing into our __43__ activities, we become more thoughtful of each other. Meanwhile, our daughter is learning to enjoy writing and becoming a(n) __44__ writer.
While teaching in a primary school, I __45__ how influential parents can be as children learn to write. __46__ when our daughter first began to scribble (乱涂), I became __47__ by her work. I offered praise for her __48__, for I found that scribbling is far more complex and important than I had __49__. It’s obvious that her scribbles, __50__ being lovely art objects, showed a lot about her __51__ of the world of writing.
Gradually, our family began writing a great deal. I sensed that writing helped Laurel learn __52__ to read. As a matter of fact, by __53__ my own child and her friends and by reading professional books, I became more and more __54__ about how writing develops and how __55__ can help chidren become eager writers.
A．left B．returned C．missed D．headed
A．turned up B．turned down C．looked up D．looked on
A．size B．shade C．model D．shape
A．Immediately B．Suddenly C．Finally D．Directly
A．picture B．article C．note D．page
A．felt B．wrote C．read D．heard
A．found B．imagined C．dreamed D．doubted
A．relative B．useful C．daily D．personal
A．important B．ordinary C．fortunate D．skilled
A．learned B．regarded C．considered D．discussed
A．Yet B．Though C．But D．So
A．disappointed B．attracted C．puzzled D．worried
A．effects B．efforts C．suggestions D．methods
A．cared B．insisted C．realized D．proved
A．apart from B．far from C．instead of D．rather than
A．arguments B．fear C．understanding D．dislikes
A．when B．how C．what D．whether
A．noticing B．discovering C．checking D．observing
A．particular B．clear C．anxious D．crazy
A．teachers B．friends C．books D．parents