As a customer representative for a supermarket in the US, my daily work includes hundreds of phone calls about the supermarket’s pre-paid debit cards(预付借记卡）. The way the speak sometimes makes me feel sick. But what makes it is my mindset（观念）. Every day I wake up and promise to be a helper of my callers. I go beyond our rules in dealing with people and try to make it cheerful for them, phone calls are limited to just a few minutes.
One of my callers was because she had made the wrong insurance payment that would her son in college not receiving any pay outs, leaving him without any for a week or two. The mother requested that the payment she had made using her card be and that the funds be put back on her . I told her it would take 10 business days for the funds to be released back to the account, according to the . I could clearly notice the hopelessness in her when she said “OK” to my answer about the 10 business days.
Just then, I the hard days during my college years when I didn’t get my allowance(津贴）in time. I just couldn’t the son to undergo such a hard time, which would cause his mother more stress. So, after asking my customer to a moment, I went over to my manager. At my , my manager agreed to put the money back on the mother’s account(账户） .
Upon the good news, the mother couldn’t stop me and calling me her angel! That call certainly made my work more ！
A．operators B．managers C．callers D．friends
A．clear B．natural C．hard D．different
A．in need B．in time C．in turn D．in place
A．as if B．even though C．so that D．ever since
A．anxious B．ashamed C．careful D．curious
A．add to B．refer to C．lead to D．stick to
A．chance B．room C．class D．money
A．arranged B．conducted C．ordered D．stopped
A．phone B．card C．machine D．way
A．rules B．researches C．reports D．results
A．action B．voice C．expression D．thought
A．reminded B．recognized C．remembered D．rewrote
A．allow B．prevent C．forbid D．follow
A．nearly B．certainly C．usually D．typically
A．sit B．wait C．speak D．read
A．request B．hand C．best D．end
A．immediately B．conveniently C．simply D．preciously
A．saying B．hearing C．asking D．writing
A．holding B．welcoming C．greeting D．thanking
A．possible B．meaningful C．serious D．impressive
完形填空(共10小题；每小题2分，满分20分)
阅读下面短文，掌握其大意，然后从21—30各题所给的A、B、C和D项中，选出最佳选项，并在答题卡上将该项涂黑。
The date was like any other day in his life. After school Michael walked past the 21on the street corner. He stopped to look at the front row of shoes. And he felt 22 for himself. He really wanted to have them for his birthday.
He23 walked away and thought of what to tell his mother. He knew she would give 24 he liked if she could. But he also knew very well she had little money. He decided not to go home immediately, as he looked worried，his mother would 25 it. So he went to the park where he sat on the grass. Then he saw a boy in a wheelchair. He noticed that the boy 26 the wheel with his hands. Michael looked at him carefully and was 27 to see that the boy had no feet. He 28 his own feet. “It is much better to be without29 than without feet.” He thought. There was no reason for him to feel so sorry and sad. He went away and 30 , thinking he was much luckier in life.
21. A. shop B. factory C. park D. house
22. A. curious B. sorry C. eager D. glad
23. A. sadly B. rapidly C. happily D. proudly
24. A. something B. everything C. nothing D. anything
25. A. notice B. find C. feelD. hate
26. A. drove B. moved C. pulled D. carried
27. A. frightened B. excited C. surprised D. delighted
28. A. looked out B. held out C. put down D. looked down
29. A. birthday B. shoes C. money D. wheelchair
30. A. smiled B. cried C. regretted D. explained
完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳选项。
Only one woman is responsible for my success：my mom. Don' t 36me—I'm like anyone else，and have issues with my mother. However，I'm 37enough to realize that what she taught me when I was young positioned me for my later 38 .
My mom taught me that life，like dinner，doesn't require a recipe. 39she cooked the most complicated meals，she 40cooked from a recipe. It was like a kind of free-form jazz， and she taught me to improvise (即兴发挥)， and to add ingredients according to 41.It's no wonder that my media business has grown so amazingly; I'm not 42anyone else's recipe.
When I was in the ninth grade，my mom decided she wanted something 43being a mother and a wife. She wanted to start her own 44 .But in order to accomplish this，she had no 45but to get a loan. It all happened in 46motion. The bank manager 47my father call him，but my mom said stubbornly，"Why? It's my loan." "Well，I can't give you a loan unless he co-signs，" replied the manager. But my mom didn't 48hope，and responded sincerely，"I see. Then can you do me a favor，if he does? I' d 49it if you'd put together the paperwork quickly. I need a shop in order to support my family."
Moved by her 50，the manager agreed to do as she asked. So 51was I that I included that day into my DNA.
Through her influence，I've become someone who 52what she wants until she gets it. If something or someone is in my way，I 53how to overcome the difficulties. It's really that 54. It's not about getting angry. It's about getting what you want，being very， competitive，but also extremely 55. I learned this in the ninth grade from my mom， and it burned itself into my brain.
36. A. suspect B. misunderstand C. scoldD. interrupt
37. A. curious B. innocentC. intelligent D. straight forward
38. A. circumstances B. dilemmas（窘境） C. achievements D. difficulties
39. A. Unless B. If C. Since D. While
40. A. rarely B. increasingly C. cautiously D. flexibly
41. A. feature B. process C. motivation D. taste
42. A. undertaking B. reflecting C. recommending D. following
43. A. instead of B. rather than C. more than D. regardless of
44.A. business B. marriageC. research D. interview
45.A. substitute B. alternative C. procedure D. possibility
46.A. brief B. slow C. admirable D. urgent
47.A. ordered B. indicated C. insisted D. stressed
48.A. switch B. abandon C. adjust D. escape
49.A. reward B. relieve C. celebrate D. appreciate
50.A. determination B. requirement C. significance D. encouragement
51.A. patient B. sensitive C. trustworthy D. impressed
52.A. benefits B. explores C. compromises D. pursues
53.A. turn out B. stick out C. figure out D. watch out
54.A. simple B. upset C. unconscious D. uncertain
55.A. embarrassing B. likeable C. casual D. confusing
第二节: 完形填空（共20题，每题1.5分，满分30分）
It is generally accepted that the experiences of the child in his first years largely determine his character and later personality. Every36 teaches the child something and the effects are increasing.
"37 " normally used to refer to the treatment and training of the child within the home. This is closely 38 the treatment and training of the child in school, which is usually distinguished (区别) by the term "education". In a(n) 39 such as ours, both parents and teachers are 40 for the chances (provided for the development of the child),41 upbringing and education depend on each other.
The ideals and practices of child upbringing are different from culture to culture. 42 , the more rural the group, the more 43 the customs of child upbringing. In more technologically developed societies, childhood and adolescence (青春期) are likely to 44 a long time, 45 more chances for education and greater variety in 46 development.
Early upbringing in the society is naturally47 both by the cultural pattern of the group and by the parents’ 48 and their aims and depends not only on school education but also on the __49 abilities of the child. Wide50of intelligence and character ___51 even in children of the same family.
Parents can find out52 is normal in physical, mental and social development, by 53___ some of the many books54 on scientific knowledge in these areas, or by comparing55 with friends and relatives who have children.
36 A. discrimination B. failure C. experience D. success
37 A. Future B. Upbringing C. Fortune D. Ideals
38 A. devoted to B. covered with C. kept up D. related to
39 A. society B. home C. team D. environment
40 A. energetic B. prepared C. responsible D. hopeful
41 A. but B. so C. otherwise D. while
42 A. Besides B. Surprisingly C. However D. Generally
43 A. unchangeable B. curious C. undivided D. unusual
44 A. waste B. spend C. cover D. desire
45 A. hoping for B. resulting in C. waiting for D. beginning with
46 A. education B. body C. brain D. character
47 A. affected B. developed C. encouraged D. inspired
48 A. argument B. description C. ability D. encouragement
49 A. ordinary B. born C. normal D. acceptable
50 A. improvements B. disadvantages C. developments D. differences
51 A. exist B. reduce C. increase D. control
52 A. who B. which C. what D. that
53 A. holding out B. referring to C. taking up D. looking into
54 A. based B. amused C. decided D. marked
55 A. answers B. books C. notes D. letters
第二节:完形填空(共20题:每题1.5分,满分30分)
阅读下面短文，掌握大意，然后从36～55各题所给的四个选项（A、B、C和D）中，选出最佳选项。
In the past, man did not have to think about the protection of his environment. There were few people on the earth, and natural resources seemed 36 .
Today things are 37 . The world has become too 38. We are using up our natural resources too quickly, and the same time we are 39 our environment with dangerous chemicals. If we 40to do this, human life on the earth will not survive.
Everyone 41 today that if too many fish are taken from the sea, there will soon be no fish left. Yes, with modern fishing 42, more and more fish are caught. We know that if too many trees are cut down, 43 will disappear and nothing will grow on the land. But we continue to use 44and more powerful machines to 45 more and more trees.
We realize that if rivers are polluted with waste products from factories, we will die. 46 , in most countries waste products are 47put into rivers or into the sea, and there are 48 laws to stop this.
We know, too, that if the 49 of the world continues to rise at the present rate, in a few years, there will not be enough 50. What can we do to solve these problems?
If we eat more vegetables and less 51 , there will be more food available for everyone. Land where we grow crops 52five times more people than land where animals are kept.
Our natural resources will 53 longer if we learn to recycle them.
The world population will not rise so quickly if people use modern methods of birth 54 .
Finally, if we educate people to think about the problems, we shall have a better and cleaner 55 in the future.
36. A. beautiful B. unlimitedC. little D. valuable
37. A. common B. the same C. changeableD. different
38. A. crowdedB. small C. dirty D. busy
39. A. protecting B. saving C. polluting D. fighting
40. A. try B. continue C. decide D. have
41. A. wonders B. realizes C. considers D. discovers
42. A. poles B. thoughts C. methods D. ideas
43. A. mountains B. the sea C. trees D. forests
44. A. bigger B. less C. smaller D. higher
45. A. grow up B. plant C. save D. cut down
46. A. Thus B. However C. Generally speaking D. Therefore
47. A. still B. even C. also D. certainly
48. A. many B. enough C. some D. few
49. A. production B. pollutionC. population D. revolution
50. A. houses B. vegetables C. food D. lives
51. A. feeds B. meat C. fish D. grain
52. A. feeds B. increases C. supplies D. helps
53. A. use B. stay C. keepD. last
54. A. control B. bornC. plan D. reward
55. A. nature B. sea C. planet D. Forest
第二节完形填空（共20小题；每小题1.5分，满分30分）
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阅读下面短文，然后从A、B、C、D四个选项中，选出最佳选项。
After spending a weekend away with my adult son, I was so impressed by his generous heart that I sent him this letter.