Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest _ out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she her visit. She told the front-desk clerk she had had a (n) vacation, but was heartbroken about several rolls of Kodak color film she had not yet developed. At that moment she was particularly over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.
Now, please understand that we have no written service rules lost photos in the park. , the clerk at the front desk understood Disney’s idea of caring for our . She asked the woman to leave her a couple rolls of film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a at her home. In it were photos of all the actors of our show, signed by each performer. There were also of the public procession（游行队伍）and fireworks in the park, taken by the front-desk clerk in her own after work. I happened to know this story because this guest wrote us a letter. She said that in her life had she received such good service from any business.
Excellent does not come from policy (政策性的)handbooks. It comes from people who care —and from a culture that encourages and models that attitude.
A．working B．checking C．trying D．staying
A．expected B．realized C．paid D．enjoyed
A．Disappointing B．wonderful C．uncomfortable D．important
A．taking B．dropping C．losing D．breaking
A．silly B．nervous C．calm D．sad
A．covering B．finding C．making D．keeping
A．Excitedly B．Fortunately C．Therefore D．Quietly
A．workers B．guests C．managers D．clerks
A．printed B．shot C．unused D．recorded
A．film B．card C．camera D．packet
A．frequently B．personally C．alone D．actually
A．rules B．pictures C．handbooks D．performances
A．case B．work C．time D．position
A．only B．almost C．never D．nearly
A．advice B．experience C．quality D．service
第二节完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，掌握其大意，然后从36—55各题所给的四个选项（A、B、C和D）中选出最佳选项。
It is not so much what happens to each of us that determines our quality of life, but rather our reaction to what happens. Though we may have no 36in unexpected events that happen to us, we most certainly have choice in 37 we interpret what happens, and in what we choose to do about it. These choices make all the 38in how we experience our world and very much determine our 39of life.
Neither does what we own 40a major role in quality of life. One person with all the money and possessions in the world may have a 41 life, while another in the lowest income classes may 42love their life. It is what we do with what we own that 43 our level of satisfaction and joy in life. It's not what you 44 or what happens to you in life that 45, but rather what you do with it.
Every 46something is happening in our lives. And every moment we 47 or a judgment about what happens. By choosing to become more 48of how we react to what happens, we can 49towards what we really want in our lives. 50 following habitual, reactive patterns which 51more of the same, we can recognize and 52our old habits to move powerfully in the 53 of creating the life we really want. Yet to do this, we must first find the 54to look at some of the disempowering, often unconscious 55which get in the way and don't serve to increase our quality of life. But by continually reminding ourselves of our intention to be creators, we can transform our life.
36．A．need B．courage C．choice D．necessity
37．A．what B．whether C．that D．how
38．A．difference B．troubles C．decisions D．measures
39．A．type B．quality C．amount D．level
40．A．take B．play C．make D．get
41．A．miserable B．accessible C．acceptable D．adaptable
42．A．practicallyB．privately C．absolutely D．adequately
43．A．creates B．investigates C．affects D．handles
44．A．lack B．need C．reserve D．possess
45．A．means B．exists C．works D．matters
46．A．time B．period C．date D．moment
47．A．make a mistake B．make a discovery
C．make a decision D．make a fortune
48．A．conscious B．sensitive C．reasonable D．active
49．A．alter B．shift C．differ D．distinguish
50．A．Other than B．Rather than C．As well as D．According to
51．A．lead to B．lie in C．call for D．appeal to
52．A．transplant B．transform C．transport D． transmit
53．A．edge B．way C．direction D．center
54．A．hope B．interest C．chance D．courage
55．A．patterns B．frames C．landscape D．Examples
三、完形填空（共30分）
In this modern world, we rush around all day, doing things, talking, sending and reading message. We are always on, always connected, always thinking, always talking. There is no 36 for stillness.
And when we are 37 to be still because we’re in line for something, or waiting at a doctor’s appointment, or on a bus or train, we often 38 something to do. Some will play with mobile devices, others will read something. Being still isn’t something we’re 39 .
This comes at a 40 : we lose that time for 41, for observing and listening. We lose peace.
And 42 yet: sometimes too much action is worse than no action at all. You can run around crazily, but get 43done.
Take a moment to think about 44 you spend your days. Are you constantly rushing around? Are you constantly reading and answering 45checking on the news and the latest stream of information? Are you always 46 through your schedule?
Is this how you want to spend your 47 ? If so, peace be with you. If not, take a moment to be 48. Don’t think about what you have to do, or what you’ve done already. 49 be in the moment.
Then after a minute or two of doing that, consider your life, and how you’d
50 it to be. See your life with less movement, less doing, less rushing. See it with more stillness, more consideration, more 51 .
Then be that vision.
It’s pretty simple: all you have to do is sit still for a little bit each day. 52 you’ve gotten used to that, try doing less each day. Breathe when you feel yourself moving too 53 . slow down. Be present. Find happiness now, in this moment, instead of 54for it.
55 the stillness. It’s a treasure, and it’s available to us, always.
36. A .place B. chance C. freedom D. time
37. A. forced B. ordered C . invited D. told
38. A. have B. find C. buy D. get
39. A. familiar with B. curios about C. used to D. interested in
40. A. costB. risk C. loss D. danger
41.A. play B. food C. sleepD. consideration
42. A. further B. worse C. fartherD. deeper
43. A. everything B. anything C. nothing D. something
44. A. how B. where C. whyD. whether
45. A. questions B. problems C. phones D. messages
46. A. walking B. rushing C. stepping D. going
47. A. school B. youth C. work D. life
48. A. silent B. patient C. still D. quiet
49. A. Nearly B. Ever C. Just D. Already
50. A. like B. decide C. choose D. need
51. A. activity B. research C. study D. peace
52. A. Because B. Until C. Once D. Unless
53. A. frequently B. slowly C. fast D. quickly
54. A. asking B. sending C. calling D. waiting
55. A. ValueB. Miss C. Owe D. Hold
It was the end of my first day as waitress in a busy New York restaurant. My cap had gone away, and my feet 26 . The loaded plates I carried 27 to be heavier and heavier. Tired and discouraged, I didn’t seem able to do anything 28 . As I made out a check for a family with several children who had changed their ice cream 29 a dozen times, I was ready to stop. Then the father 30 at me as he handed me my tip. “Well done,” he said, “you’ve 31 us really well.” Suddenly my tiredness 32 . I smiled back, and later, when the manager asked me how I’d like my first day, I said, “ 33 ! Those few words of praise had 34 everything. Praise is like 35 to the human spirit; we cannot flower and grow without it. And 36 , while most of us are only too 37 to apply to others the cold wind of criticism (批评), we are 38 to give our fellows the warm sunshine of praise. Why so when one word of praise can bring such 39 ?”
It’s strange how chary (吝啬的) we are about praising. Perhaps it’s 40 few of us know how to accept it. It’s 41 rewarding to give praise in 42 in which an effort generally goes unnoticed or unmentioned. An artist gets admiration for a wonderful picture, a cook for a 43 meal. But do you ever tell your laundry manager how pleased you are when the shirts are 44 just right? In fact, to give praise 45 one nothing but a moment’s thought and moment’s effort.
26．A．rested B．hurt C．broke D．slipped
27．A．remained B．became C．seemed D．had
|
28．A．new B．special C．nervous D．right
29．A．order B．price C．material D．chairEvery year, almost 2 million Americans are injured while they're 21work every day, 240 are killed on the job. The 22 job is cutting down trees. Being a policeman is safer than many jobs, including driving a truck, collecting garbage and 23 airplanes. One of the safest jobs is being a librarian.
The government inspects(检查) most factories and offices. 24have to 25fines(罚款) if their factories or offices are unsafe. In California, employers often go to prison if one of their workers is 26because a factory didn't 27safety measures. But President Bush cut down the number of government inspectors(检查员) 2815 percent. 29, many people say working is less safe now.
For women workers, the greatest danger so far is murder. Forty--two percent of all 30who died at work were killed. Many of them work 31clerks in stores 32they are alone at night. Experts say they can protect themselves by putting the cash desk in full 33.
The numbers of deaths and accidents at work don't take into 34people who become sick from 35that they are exposed to （暴露）at work. Doctors don't know 36some chemicals cause illness.There are no government rules for many new chemicals.
Inspectors say employers 37their backs on safety problems because they don't want to pay the bill for fixing them. They also say some workers don't want to complain about dangers because they may 38 their jobs.
The government should force business to improve safety. There's no 39for workers dying or 40in an accident that could have been prevented.
21. A. in B. at C. on D. during
22. A. safest B. most dangerous C. easiest D. most tiring
23. A. flying B. making C. doing D. riding
24. A. Officers B. Workers C. Employers D. Employees
25. A. give B. offer C. pay D. buy
26. A. saved B. hit C. shot D. killed
27. A. use B.do C. break D. take
28. A. to B. by C. from D. at
29. A. As a result B. As C. At last D. Then
30. A. adults B. youths C. men D. women
31. A. for B. as C. like D. to
32. A. which B. that C. where D. why
33. A. view B. opinion C. scene D. scenery
34.A thought B mind C thinking D consideration
35. A. machines B. chemicals C. air D. work
36. A. because B. when C. whether D. even if
37. A. do B. turn C. make D. refuse
38. A. lose B. miss C. give up D. save
39. A. need B. reason C. time D. excuse
40. A. injuring B. being injured C. be injuring D. be injured
At a time when hiring qualified people is becoming more difficult, employers who can 36 biases (偏见) from the process will surely gain a big advantage 37 his opponents.
As a manager, Miss Tiffany is 38 for interviewing applicants for some of the 39 with her company. During one interview, she noticed that the 40 never made direct eye contact. She was puzzled and a little 41 because she liked the person on the whole.
He had a perfect resume and gave good 42 to her questions, 43 the fact that he never looked her in the eye said “untrustworthy”. Several days later, she decided to offer the job to her 44 choice. “It wasn’t until I 45 a diversity workshop that I realized the person we passed over was the perfect person,” Tiffany says. What she hadn’t known at that time was that that person behaved 46 was simply a cultural misunderstanding. He was an Asian-American 47 in a household where 48 for those in authority was shown by averting (避开) your eyes.
“Attending the diversity workshop helped me 49 how much I could learn by simply asking questions and 50 dialogues with employees, 51 making assumptions and trying to be a know-it-all,” Miss Tiffany admits. “The biggest thing I 52 from the workshop is learning how to be more ‘inclusive(包容的)’ to 53 .”
“I was just thrown off by the lack of eye contact; not realizing it was cultural,” Tiffany says. “I missed out, but will not miss that opportunity again.”
Many of us have had similar problems with 54 we consider as different. As the world becomes smaller and our workplaces more diverse, it is becoming necessary to 55 our understanding of others and to reexamine some of our false assumptions.
36. A. replace B. remove C. refresh D. recover
37. A. of B. above C. over D. on
38. A. desperate B. responsible C. ready D. punctual
39. A. positions B. businesses C. conditions D. trades
40. A. girl B. opponent C. client D. candidate
41. A. disappointed B. excited C. worried D. annoyed
42. A. suggestions B. responses C. impressions D. comments
43. A. so B. and C. or D. but
44. A. first B. immediate C. second D. careless
45. A. closed B. started C. attended D. organized
46. A. politely B. carelessly C. skillfully D. differently
47. A. raised B. found C. treated D. adopted
48. A. concern B. envy C. respect D. sympathy
49. A. imagine B. realize C. predict D. expect
50. A. creating B. continuing C. practising D. directing
51. A. other than B. rather than C. more than D. less than
52. A. cut away B. put away C. gave away D. took away
53. A. misunderstandings B. shortcomings C. faults D. mistakes
54. A. behaviors B. words C. habits D. thoughts
55. A. ignore B. express C. limit D. expand