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A conflict at work is common. If you can avoid conflict, it means you will win what you want regardless of what the other person wants. Since the potential issue has not been removed, it will simply reappear later. Here are the necessary steps to effectively get rid of conflicts at work.
★Be aware of the fact that some conflicts are unavoidable at work. On numerous occasions, conflict and disagreement are likely to happen. But when a conflict happens it’s not the end of the world. On the contrary, it can be the beginning of an interesting learning process. Conflicts mean that people care enough to disagree strongly. The trick is not to allow the conflict to go on forever.
★ Deal with conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with time going by. Conflicts at work arise not from something that was said, but from something that wasn’t said! Everyone’s waiting for the other to admit he’s wrong and gets more unpleasant after the conflict has lasted a while. It’s essential to interrupt the "waiting game" before it gets to that point.
★ Ask nicely. If somebody has done something that made you angry, or if you don’t understand their viewpoint or actions, simply asking nicely about it can make a world of difference. Never assume that people do what they do to annoy or hurt you. Sometimes there’s a good reason why that person does what he or she does, and a potential conflict disappear right there. Do remember to make an inquiry, not an accusation of any sort.
★ Appreciate. Praise the other part in the conflict. Tell them why it’s worth it to you to solve the conflict. This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it’s a great way to move forward.

Topic	How to ______ conflicts at work
Reason	Conflicts won’t _____ if not dealt with
____ on handling conflicts	● Don’t be afraid of conflicts which cart happen in many ______ and try to resolve a conflict soon or it will get ______ ●Interrupt the "waiting game" and try to admit your ______ actively. ● Don’t imagine people do something to make you ______ on purpose. ● Remember not to ______ others, but ask them nicely about what they do, which may make a difference. ● Try to appreciate the other part in the conflict although it is ______ to do so.
	If you learn to do with conflicts, you’ll work in joy.

任务型阅读根据所读内容在文章后表格中的空格里填入一个最恰当的单词。（共10小题，每小题1分，计10分）
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Many people think a telephone is a necessity. But I think it is a pest (有害的事物) and a time waste. Very often you find it impossible to escape from it. If you have a telephone in your own house, you will admit that it tends to ring when you least want it to ring; when you are asleep, or in the middle of a meal or a conversation or when you are just going out, or when you are in your bath. Are you strong-minded enough to ignore it? You are not. You think there may be some important news or message for you. I can assure you that if a message is really important it will reach you sooner or later. Have you ever rushed crippling from the bath, or chewing from the table, or dazed from the bed, only to be told that you are a wrong number?
But you will say, you need not have your name printed in the telephone directory, and you can have a telephone which is only usable for outgoing calls. Besides, you will say, isn’t it important to have a telephone in case of sudden emergency—illness, accident, or fire? Of course, you are right, but here in a thickly populated country like England one is seldom far from a telephone in case of dreadful necessity.
I think perhaps I had better try to justify (证明是有理的) myself by trying to prove that what I like is good. I admit that in different circumstances—if I were a wealthy and powerful businessperson, for instance, or badly ill and had to lie in bed, I might find a telephone a necessity. But then if I were a taxi-driver I should find a car as necessity. Let me put it another way: there are two things for which the English seem to show particular talent: one is mechanical invention, the other literature. My own business happens to be with the use of words but I see I must now stop using them, for I have had just been handed a slip of paper to say that somebody is waiting to speak to me on the telephone. I think I had better answer it. After all, one never knows, it may be something important.

Title: The _____________
Different about it	Many people	It is when one wants to make a call, especially in time of .
The author	It can time and even be .
Not everyone,a businessperson or a sick person who has to stay in bed, needs it.
I don’t need it because my job is writing.
with it	It always seems to ring when one is doing something else or doesn’t want it to ring.
Almost can ignore it even if they want to.
One to answer it only to find that he is misdialed.

请认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。注意：请将答案写在答题卡上相应题号的横线上。每个空格只填1个单词。
Is there a “success personality”—some winning combination of qualities that leads almost inevitably (必然地) to achievement? If so, exactly what is that secret success formula(公式), and can anyone develop it?
At the Gallop Organization we recently focused in depth on success, inquiring into the attitudes of 1500 distinguished people selected at random from Who’s Who in America. Our research finds out a number of qualities that occur regularly among top achievers. Here is one of the most important, that is common sense.
Common sense is the most widely possessed quality of the people surveyed. Seventy-nine percent award themselves a top score in this quality. And 61 percent say that common sense is very important in contributing to their success.
To most, common sense means the ability to present sound, practical judgments on everyday affairs. To do this, one has to remove extra ideas and get right to the key points of what matters. A Texas oil and gas businessman puts it this way: “The key ability for success is simplifying. In conduction of meeting and dealing with industry reducing a complex problem to the simplest term is highly important.”
Is common sense a quality a person is born with, or can you do something to increase it? The oil man’s answer is that common sense can definitely be developed. He owes this to learning how to debate in school. Another way to increase your store of common sense is to observe it in others, learning from their—and your own—mistakes.
Besides common sense, there are many other factors that influence success: knowing your field, self-reliance, intelligence, the ability to get things done, leadership, creativity, relationships with others, and of course, luck. But common sense stands out. If you develop these qualities, you’ll succeed. And you might even find yourself listed in Who’s Who someday.

Secrets to success
Finding of the ________	Top achievers have some common ______, one of which is common sense.
The most important quality	79 percent of the people surveyed ______ highly of common sense. And 61 percent say their success_______ from this quality.
Understanding of common sense	To most, it means one is ________ to present sound, make practical judgments on everyday affairs by________ on what really counts.
________ to get common sense	________ it through activities like learning how to debate in school. Increasing it through mistakes by observing others.
Other factors leading to success	_______ from common sense, many other factors contribute to success, luck________. But common sense is the most outstanding.

It’s easy to see how the sawfish got its name. These frightful creatures can grow to be more than 6 meters long. Their bodies are flat and winged, like underwater airplanes. And their noses are shaped like chainsaws.
Sawfish are food hunters of the sea. When a sawfish is hungry, it waves its sharp-toothed snout（口鼻部）through a group of fish. Then, it lifts its nose and uses its mouth to draw the injured victims.
Hardy（适应力强的）population of sawfish thrived in warm waters along coastlines around the world for thousands of years. Over the past 200 years, however, human actions have severely endangered sawfish. Threats include fishing nets that trap the huge animals, often by mistake.
Some people collect sawfish’s snouts as prizes: One snout recently sold for nearly $ 1,600 online. In some Asian cultures, the toothy snouts are used in ceremonies to drive evil and disease away. And sawfish are also delicious. A growing demand in Asia for the fish’s fins for a pricey soup has contributed to the fish’s loves. Compared with other fish, sawfish give birth late in life and at slow rates, which makes it hard for them to recover from overfishing.
New efforts now aim to restore sawfish population. Beginning next month, an international agreement will provide protection for all seven of the world’s sawfish species. Scientists are hoping that it’s not too late to save the sawfish.
Until 1998, “this fish had never been formally studied in the United States,” says Tonya Wiley of the Mote Marine Laboratory in Sarasota, Fla. “We didn’t know such basic things as where they live, what habitat they use, how often they breed, how many young they have — even what age sawfish are when they begin breeding.”
Through historical studies and field research, scientists have become aware of how much the fish’s numbers have decreased. Today, there may be 90 percent fewer sawfish than there used to be. Wiley estimates that only 3,000 to 6,000 sawfish remain in US waters.
Sawfish

Descriptions	Size	__________
__________	Body: Flat and winged	Nose: Like a chainsaw
__________ of hunting for food	Attacking fish with __________
Drawing the injured victims with its mouth
__________ Sawfish’s disappearance	__________
Sawfish’s snout relates business
Its __________ and slowly which makes it hard to recover from overfishing
__________	Only 10 % sawfish left
3,000 to 6,000 remain in US waters
Efforts	__________	Measure
Restoring sawfish population	__________ all seven of the world’s sawfish species

阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。注意：每个空格只填一个单词。
Celebrating sleep
World Sleep Day, observed on 21 March, was created to bring attention to the growing number of sleep problems worldwide. Sleep is a natural part of human life, but many people in the modern world ignore its importance. As a result, sleep problems are increasingly common.
In 2002, scientists at the University of Athens in Greece conducted a survey of over 35,000 people in 10 countries around the world, including China, Belgium and South Africa. Of the people that responded to the survey, 24 percent said that they did not sleep well, and based on their responses, 31.6 percent were diagnosed (诊断)with insomnia（失眠）and another 17.5 percent were diagnosed with borderline insomnia. In addition, 30.7 percent of survey respondents reported visiting a doctor for help with sleep problems and 11.6 percent said that they felt very sleepy during the day.
Overall, the survey found that ninny people suffer the effects of poor quality sleep, some examples of which are being unable to fall asleep and waking up in the middle of the night. The main factors causing these problems are pressure from school or work and a fast pace of life, but noise pollution and light pollution also interfere with sleep and contribute to poor quality sleep. The survey’s findings are particularly troubling because large numbers of people were found to have difficulty sleeping at night. The short-term effects of this are tiredness and trouble concentrating. If this happens for a long time, the risk of putting on weight and having a heart attack may increase.
There are many things you can do to improve the quality of your sleep. First, you should have regular sleep habits. Try to go to bed and wake up around the same time each day. You also need to make your bedroom a cool, dark, quiet place to sleep so that heat, light and noise do not disturb you. At night, you should also avoid things that contain caffeine, such as chocolate, coffee, tea and many soft drinks, as caffeine may keep you from sleeping.
Getting a good night's sleep is important for everyone. By following the advice above, you can rest better at night and work better during the day.
Title: Celebrating Sleep

Topic	Context
World Sleep Day	Due to ignorance of the importance of sleep problems, people observe Mar. 21, World Sleep Day to bring▲to the problem.
Responses of the survey	1). Of 3, 5000 people in 10 countries in the world, there were 24 percent of the people saying they didn’t sleep well. 2). 31.6 percent were diagnosed with insomnia and another 17.5 percent were on the borderline of sleeplessness. 3). The ▲of the people feeling sleepy during the day is 11.6. 4) 30.7 percent reported ▲to a doctor for sleep problems.
▲causing sleep problems & their consequences	1).Under ▲from school or work, people may have sleep problems. 2). Noise or light pollution▲to poor quality sleeps. 3).Sleepless people may easily ▲weight and have a heart attack. 4). Feeling fired and sleepy, people find it ▲to concentrate.
▲to take to improve sleep quality	1). Have regular sleep habits. 2). Make your bedroom cool, dark and quiet. 3). Avoid things ▲caffeine.