Saturday，March24thWehavearrive-优题课

You get all sorts of demands, and the mark of a good hotel is to supply whatever is asked for without sounding surprise. If a guest asks for rubber gloves. You don't ask why. You say, “No problem. What colour do you want？”
　　There have been some demands which, much as I would have liked to fill, I couldn't. A Japanese businessman， for example， thought the manager of a hotel was like the captain of a ship so he asked me to marry him and the woman he loved. There was one time, however, we did help out. A young man thought that if he asked his girlfriend to marry him at the Ritz she would say yes. He asked us to put the ring in a cake, and she accepted.
　　Top hotels are used more and more to impress. They are used for doing business. If you've got something to sell, take your clients(客户) to the best hotel where the surroundings are quite helpful. A friend of mine working at Savoy Hotel tells story about a man who gave him 5 pounds to say “Good morning, Mr. Smith” when he walked through the door with two other men. This he did， and could hear Mr. Smith saying, “I do wish they would leave me alone at this place.”
　　According to Julian Payne， the most powerful people in any hotel are the porters， who carry bags for hotel guests. “Porters can do almost anything. They can get you tables at the best restaurants or tickets for a popular concert. Don't ask me how they do it or what their deal is because I don't know. Most of them have been there for years. They know more about the history of the hotel and the guests than anyone else. They are invaluable. A head porter will come in even on his day off so he can say hello to someone he remembers visiting the hotel years ago.”
56．When guests ask for something strange，the manager of a good hotel would think ______.
　　A．how he can meet their needs
　　B．why they have such demands
　　C．what problems the hotel has
　　D．who is the best person to go to
57．Which of the following examples explains “we did help out？”
　　A．The hotel bought a ring for a young lady.
　　B．A Japanese married the woman he loved.
　　C．The manager once acted as a captain.
　　D．A young lady agreed to marry her boyfriend.
58．Which of the following statements is true about the porters in expensive hotels?
A．They sell tickets for concerts.
B．They know how to make a good deal.
C．They know a lot about the hotels and the guests.
D．The come to work even on their days off.
59．By saying “I do wish they would leave me alone at this place”， Mr. Smith ______.
　　A．showed that he disliked such people at the hotel
　　B．gave the impression that he was a constant guest
　　C．tried to make his clients feel sorry for him
　　D．sounded as if he was tired of such greetings

Vancouver(温哥华)
Natural Resources：
As a major centre for the global forestry industry, Vancouver is host to many international forestry conferences and events, and the natural home of the massive BC forestry business. Companies such as Canfor and West Fraser Timber Co., the second and third largest lumber（木材）producers in the world, are headquartered in Vancouver. Vancouver is also a major centre for the mining industry.
International trade：
International trade is a key part for Vancouver's economy. The city has Canada's largest port and is one of North America's major gateways for Pan-Pacific（泛太平洋）trade. The Port of Vancouver ranks first in North America in total foreign exports and second on the West Coast in total goods volume.
Banking and Financial：
The headquarters for HSBC Canada （汇丰银行）is located in the Financial District in downtown. Canada's third largest commercial entity(实体), Jim Pattison Group is also based in Vancouver.
International relation：
Vancouver is a major centre for diplomacy(外交) and foreign relations. Most countries of the world have consulate（领事馆）or general offices in the Central Business District. In fact, many major diplomatic conferences are hosted by the city - including the world famous G7 summit with President Clinton, APEC, and the World Trade Organization. Greenpeace has its world headquarters in the city. Therefore, Vancouver was among the first North American cities to declare itself a Nuclear Weapons Free Zone.
Tourism：
Tourism is a leading industry to Vancouver. The Whistler-Blackcomb Resort is among the most popular skiing resorts in North America, and will be the site of the downhill events of the 2010 Winter Olympics. Vancouver's beaches, parks, waterfronts, and mountain backdrops and its multi- cultural character attract more and more tourists.
Film：
Vancouver was the source of the sobriquet（绰号）"Hollywood North", for hosting the production of about ten percent of Hollywood's movies. Many U.S. television and films series are shot exclusively in Vancouver. This has partly been because of the favourable Canadian dollar exchange rate.
（1）Which of the following description about Vancouver is NOT true according to the passage?
A.The Port of Vancouver ranks first in North America in total foreign exports
B.Vancouver is a film production centre and called “Hollywood North".
C.International forestry conferences and events were held in Vancouver.
D.Vancouver is a leading centre for the global agriculture and industry.
（2） Which of the following organizations or events is not related to Vancouver?
A. Jim Pattison Group B. WHO C. Greenpeace D. The 2010 Winter Olympics
（3）If you are a graduate from Shanghai Finance and Economics University, what is it that will probably attract you to visit Vancouver?
A. Its international trade.
B. Its film industry
C. HSBC Canada
D. Its beautiful natural scenery
（4）We can infer______ from the part: International relation.
A. Vancouver is a major centre for foreign relations.
B. Vancouver has hosted many major diplomatic conferences.
C. APEC and WTO are headquartered in Vancouver
D. Canada is a peace-loving country.
（5）The passage is probably taken from________.
A. a magazine B. a geography book
C. a newspaperD. an entertainment book

The year 2009 is the Year of Ox. The ox is a representative of the fanning culture of China. In the farming economy (经济), oxen are the major animals pulling plows (犁).
Of course, the good of oxen is not limited to plowing. In fact, they are seen as “boats on land” for their ability to carry loads. Besides, the whole body of an ox is full of treasures. Their meat and milk are food full of nutrition, and their skin can be used to make clothes and shoes. With all these qualities, oxen are regarded as generous creatures.
In the past, oxen played an important role in the spiritual life of the Chinese. Even today, oxen still play a special part in some folk activities. For example, some people who1ive in southwest China will cook cattle bone soup and share it among family members when holding the ceremony for children who reach 13. They believe that the cattle bone soup represents the blood relationship among family members. In order to express their love for oxen, people in some other areas will run to shake off diseases on the 16th day of the first month by the lunar calendar (农历), and during their run they will take their oxen along, which indicates they regard the creature as human.
Because of the contribution of oxen in their lives, the Chinese people are very grateful to the animal. In addition, the use of oxen in ceremonies and the thanks people owe to oxen help to develop various traditional customs, which becomes an important part of the folk culture of the Chinese nation.
（1）The words “boats an land” underlined in Paragraph 2 refer to ____
A. animals for taking goods B. creatures for pulling plows
C. treasures of the folk culture D. tools in the farming economy
（2）From the third paragraph, we know that ____
A. oxen are no more important today than in the past
B. ceremonies are held when people cook cattle bone soup
C. oxen are treated as human in some areas of China
D. people run with oxen to shake off diseases every month
（3）Which of the following helps to develop traditional customs? ____
A. The special role of oxen in farming.
B. People’s respect and love for oxen.
C. The practical value of an ox’s body.
D. The contribution of oxen to the economy.
（4）Why does the author write the text? ____
A. To stress the importance of oxen in farming.
B. To introduce the Chinese folk culture.
C. To describe how to celebrate the Year of Ox.
D. To explain how to develop agriculture with oxen.

Taste is such a subjective matter that we don’t usually conduct preference tests for food. The most you can say about anyone’s preference, is that it’s one person’s opinion. But because the two big cola companies—Coca-Cola and Pepsi Cola--- are marketed so aggressively, we’ve wondered how big a role taste preference actually plays in brand loyalty. We set up a taste test that challenged people who identified themselves as either Coca-Cola or Pepsi fans: Find your brand in a blind tasting.
We invited staff volunteers who had a strong liking for either Coca-Cola Classic (传统型) or Pepsi, Diet (低糖的) Coke, or Diet Pepsi. These were people who thought they’d have no trouble telling their brand from the other brand.
We eventually located 19 regular cola drinkers and 27 diet cola drinkers. Then we fed them four unidentified samples of cola one at a time, regular colas for the one group, diet versions for the other. We asked them to tell us whether each sample was Coke or Pepsi; then we analyzed the records statistically to compare the participants’ choices with what mere guess-work could have accomplished.
Getting all four samples right was a tough test, but not too tough, we thought, for people who believed they could recognize their brand. In the end, only 7 out of 19 regular cola drinkers correctly identified their brand of choice in all four trials. The diet-cola drinkers did a little worse-only 7 of 27 identified all four samples correctly.
Both groups did better than chance would predict,but nearly half the participants in each group made the wrong choice two or more times. Two people go all four samples wrong. Overall, half the participants did about as well on the last round of tasting as on the first, so tiredness, or taste burnout, was not a factor. Our preference test results suggest that only a few Pepsi participants and Coke fans may really be able to tell their favorite brand by taste and price.
67. According to the passage the preference test was conducted in order to ________.
A.show that a person’s opinion about taste is mere guesswork
B.compare the ability of the participants in choosing their drinks（A）
C. find out the role taste preference plays in a person’s drinking
D.reveal which cola is more to the liking of the drinkers
68. The statistics recorded in the preference tests show that________.
A. there is not much difference in taste between Coca-Cola and Pepsi
B. few people had trouble telling Coca-Cola from Pepsi
C. people’s tastes differ from one another
D. Coca-Cola and Pepsi are people’s two most favorite drinks
69. It is implied in the first paragraph that ________.
A. the competition between the two colas is very strong
B. blind tasting is necessary for identifying fans
C. the purpose of taste tests is to promote the sale of colas
D. the improvement of quality is the chief concern of the two cola companies
70. The author’s purpose in writing this passage is to ________.
A. emphasize that taste and price are closely related to each other
B. recommend that blind tasting be introduced in the quality control of colas
C. show that taste preference is highly subjective
D. argue that taste testing is an important marketing strategy

The phone is ringing at the other end of the line and it clicks as it is being answered．A voice says quickly, “Hello, will you hold, please?” Then there is another click, followed by silence．It seems like hours before someone comes back on the line ---- that is, if you don't hang up first．
Office calls are, perhaps, the most difficult and the most important part of a secretary's work．The first impression that a man receives about a business is often through a telephone contact．A caller who is left hanging on “hold” will get the feeling that he or she has been forgotten or ignored．If a call is answered rudely, the caller may become angry．And if the call is not routed directly to the right person, the caller may feel that he or she is getting the “run-around”.
Laura Needham is a secretary in the executive offices of a large manufacturing company．As a good office secretary, Laura knows that all phone calls must be answered without delay and handled efficiently. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of feeding she may be in．She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper (脾气)．If she does not have the information the caller asks for, she must know who does have the information．Finally, she knows that one of her most important responsibilities(责任)is to “screen telephone calls” and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself．
A well-handled telephone call will give the caller a good impression of the company he or she is dealing with．For this reason, an office secretary who can handle telephone calls cheerfully, tactfully (老练的), and efficiently is a valuable asset to any organization
63. Good secretaries find it to handle office calls well.
A. very. boring B. very important
C. quite necessary D. extremely difficult
64. The underlined word "nmaround" here means .
A. a flat refusal B. a not-so-warm welcome
C . an unpleasant refusal D. an unhelpful response
65. In Laura's opinion a secretary can never be a good one until .
A. she often asks her boss how to answer a telephone call
B. she knows how to please all the people
C. she has the information that others need
D. she can keep calm and never loses her temper
66. This passage is mainly about .
A. well-handled telephone calls ,~
B. an efficient office secretary called Laura Needham
C. the importance of how office calls are dealt with
D. a secretary being a valuable asset to her company