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题文

When difficult people express themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood should be a good listener, five steps are advocated toward good listening.
The first step is cooperating(合作). How does a difficult person know that you’ re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thought and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize(概括) what you’ve  heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’re missed something, he can fill in the details(细节). Second, you’ve  shown that you’re making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

Topic
   to understand
Reason
Difficult people hope they have been heard and  when they express themselves
on listening
  in agreement and make some sounds of understanding while a difficult person is speaking
Repeat some    that you have heard
Collect information about the person’s expressions and find his  
Give a   of what the person has said
Confirm that the person gains      from speaking his thoughts
Result
A difficult person will be    to cooperate with if understanding is achieved
Comment
You may unlock the doors to difficult people’s after you listen and understand
科目 英语   题型 阅读填空   难度 中等
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Teenagers today live in a very competitive world. It is more important than ever to succeed at school if you hope to have a chance in the job market afterwards. It’s no wonder that many young people worry about letting down their parents, their classmates and themselves. In trying to please everyone, they take on too many tasks until it becomes harder and harder to balance homework, parties, sports activities and friends. The result is that young people suffer from stress.
There are different ways of dealing with stress. Everyone knows that caffeine, whether it is in the form of coffee or soft drinks, keeps you awake and active. But caffeine is a drug which can become addictive (上瘾). In the end, like other drugs, caffeine only leads to more stress. A better way to deal with stress is to exercise. Research has proved that physical exercise is a good release for stress, because it increases certain chemicals in the brain which calm you down. Making sure you get enough sleep is also an important way of avoiding stress and of staying healthy and full of energy. Another way to avoid stress is to manage your time effectively. It is better to do a few tasks really well than lots of tasks badly. Know your limits and try not to take on too much. Finally, if it all gets beyond your control, don’t panic or get hysterical (歇斯底里). Find the time to sit down quietly and breathe deeply for ten to twenty minutes. Do this regularly, and it will help you calm down.
Title: Stressful teenagers

The ____ of teenagers’ stress
★Living in a very competitive world, teenagers have to ________in school hoping to find a good job afterwards.
★They also worry about disappointing their _________, their classmates and themselves. So they’re occupied with a number of tasks.
_____ to deal with stress
________ coffee or soft drinks
Caffeine keeps you _______ and active. But it is addictive, thus causing more stress.
Taking exercise
Physical exercise ________ certain chemicals in the brain which calm you down.
Getting enough sleep
Enough sleep is an important way of ________ stress and of staying fit and energetic.
Managing your time _________
It is better to do a few tasks really well than lots of tasks badly.
Doing regular exercises of relaxation
Find the time to sit down quietly and ________ deeply for 10 to 20 minutes.

What makes people successful? Take a look around and talk to your friends and seniors who are very successful, you will see all of them have adopted certain values which have proved vital for their success.
It is evident that successful people take initiative (主动性). When they find something needs to be done, they never hesitate to do it. They believe that responsibility is taken, not given. They weigh immediately what has to be done and then do it with pleasure thus strengthening their reputation.
Successful people do things with great enthusiasm, especially when they believe in what they are doing. They are motivated by their own satisfaction and the joy they get from doing their work. They work hard even when no one is watching and they devote themselves to their work.
They do not fear failure. Failures and disappointments in life are unavoidable. It is failure that teaches us much more than success. Successful people pick themselves up after a fall and try again with more determination and commitment and learn from each failure. They associate with those they can learn from and enjoy the company of those appreciating their achievement.
Having good IQ often gets a person what he wants but it's really the EQ that keeps him there and helps him enjoy a high reputation. Successful people are polite to everyone and treat others with respect. By giving respect to others, they command respect for themselves.
Another important quality of successful persons is that they never complain. It's better to praise others and win favor with them. So instead of complaining about a situation, successful people always try to solve it.
To put it shortly, take initiative and be enthusiastic about them. Do not be afraid to fail, but get up and start again. When you do so, success will be just around the corner.
Title: What Makes People Successful?

Introduction
Successful people all have adopted certain values which are vital for their success.
_________of successful people
Taking initiative
◆They take immediate action without ________.
◆They take responsibility for what has to be done and do it pleasantly.
Being self-motivated
◆They are _______ about the things they do, with a belief in what they are doing.
◆They are _______ to their work.
Learning from failure
◆They get up and start again after a failure.
◆They keep company of those who______their achievement.
Giving respect to others
◆They are polite to everyone and treat others .________.
◆They earn respect in return by giving respect to others.
Making no ________
◆They praise others and win favor with them.
◆they always try to ______the problems in the face of difficulty.
_________
When you can combine the above into your action plan, you’ll have _______ to success soon.

A conversation is not a business meeting at work or with your family. It is a personal or informal talk that takes place in the restaurant, in a car or walking on the street on your way to work.
It can make or break a relationship. It can make a career successful. It can make new friends. It can just brighten up another person’s life. It can change the world!
Here are some ways to make a conversation bring meaning to you and others.
Before starting a conversation, be clear about what you want to achieve. Knowing your purpose beforehand allows you to keep your conversation to the point and never get lost out of the way.
Start a topic that is very timely and appropriate. The starting point has to be depending on your relationship with the person you are talking to and the situation the person or both of you are going through. Starting the conversation with the right topic sets the tone that brings both sides at ease.
Come up with something that will make both of you interested. This allows the other person to be drawn more to speak up. Discovering common likes and dislikes opens up a bond (纽带) between two people.
Put yourself in the shoes of the other person. Think how the other person feels at that moment. Feeling how the other person feels helps you to be in his position.
One of the most difficult tasks to do in a conversation is really listening. Do not prepare for what to say while the other person is talking. Do not just keep quiet because you want to give the other person a time to talk. The proof that you really listen is to repeat your understanding of what was said in your own words.
After you have spoken, give the other person a time to talk. There are some people who like to talk about themselves. If you are one of them, try to be less selfish. A conversation is not a monologue (独角戏) or an interview.
Managing a conversation shows the kind of person you are. You do not have to wait for the other person to lead the discussion. You can do this. No matter who you are, if you lead a talk, you make a difference.

How to make meaningful conversations
Passage outline
Supporting details
_______ is a conversation?
A conversation is a personal or informal talk taking place in the __________, in a car or walking on the street.
What can a conversation do?
It can change the world by __________ or breaking a relationship, making a career ___________, making new friends or brightening up another person’s life.
How can you make a conversation ________?
Talk with a purpose. Knowing your purpose in ____________ keeps your conversation to the point.
Choose a good ___________. Starting the conversation with the right topic makes both of you feel easy.
Find common interests. Discovering common likes and dislikes opens up a bond between two people, allowing the other person to be drawn more to speak up.
Put yourself in the shoes of the other person. Feeling how the other person feels can _________ you to be in his position.
__________ and repeat. Repeating your understanding of what was said in your own words proves that you are really listening.
Allow your listener to_________. A conversation is not a monologue or an interview.

第一节:语法填空(共10小题,每小题1.5分,满分15分)
阅读下面材料,在空白处填入适当内容(不多于3个单词)或括号内单词的正确形式。
A group of frogs were traveling through the woods, and two of them fell into a deep pit. When the other frogs saw_____ deep the pit was, they told the two frogs that they were as good as_____ (die). The two frogs ignored the comments and tried to jump up out of the pit with all their might. The other frogs kept telling them to stop. Finally, one of the frogs heard what the other frogs ________ (say) and gave up, so he died.
The other frog went on ______ (jump) as hard as he could to get out. Once again, the other frogs cried at him and told him to stop and just allow ____ to die, but he jumped even ______ (hard) and finally made himself out. When he was out, the other frog explained to them that something was wrong with his hearing. He thought they were encouraging him_____ whole time.
There is power of life and death in the tongue. An _______ (encourage) word to someone_____ is down can lift him or her up and help them make it _____ the day, while bad words can rob another of the spirit to go on in difficult times. Be careful of what you say.

请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。注意:每个空格只填1个单词。请将答案写在答题卷上相应题号的横线上。
You want to be confident and feel confident, but what if you're starting with little or no confidence? True self-confidence isn't an overnight acquisition. It takes dedication to realize you are a good human being that is worthy of respect and love.
Recognize your insecurities
What does that voice in the back of your mind say? Why do you feel uncomfortable or ashamed of yourself? This could be anything from regrets to friends at school or negative experience. Whatever is making you feel unworthy, or ashamed, identify it, give it a name, and write it down. You can also tear these written pieces to start feeling positive on those points.
Get rid of insecurities gradually
Each day you should weaken it. There's no quick fix. Get to the root of the problem; focus on it and understand that you need to resolve each issue before you can move on. Check if it is an old past emotion and if it is really still relevant or applicable in your life today. And that does not mean you have to get rid of whatever makes you feel bad (many times, you simply can't). You need to learn to accept yourself, your past, your circumstances as they are, without necessarily thinking of them as “bad”.
Identify your successes
Everyone is good at something, so discover the things at which you do extremely well, then focus on your talents. Give yourself permission to be proud of them. Give yourself credit for your successes. Inferiority (自卑) is a state of mind in which you've declared yourself a victim. Do not allow yourself to be victimized.
Be Positive
Avoid self-pity, or the pity and sympathy of others. Never allow others to make you feel inferior—they can only do so if you let them. If you continue to dislike and look down upon yourself, others are going to do and believe likewise. Instead, speak in a positive way about yourself, about your future, and about your progress. Do not be afraid to show your strengths and qualities to others. By doing so, you strengthen those ideas in your mind and encourage your growth in a positive direction.
Apply “facial feedback theory”
Studies surrounding what’s called the "facial feedback theory" suggest that the expressions on your face can actually encourage your brain to express certain emotions. So look in the mirror and smile every day, and you might feel happier with yourself and more confident in the long run.
Help others
When you know you’re of help to the people around you, and are making a positive difference in other people’s lives (even if it's just being kinder to the person who serves you coffee in the morning), you'll know that you are a positive force in the world—which will boost yourself confidence.
Now, dear friends, will you let confidence keep you company? Be confident, and accomplishing your goals will be just around the corner.
Title: The ways to become confident

Specific ways
Supporting details
Recognizing insecurities
Find out whatyou uncomfortable or ashamed,
forget it and feel positive.
insecurities gradually
Find out the of problems, resolve them and learn to accept you are.
Identifying successes
Find out your talents, take in them and praise yourself for your successes.
Being positive
Speak about yourself.
Don’t make yourself by others.
Applying “facial feedback theory”
Look in the mirror and smile to gain more ____ .
Helping others
Beto the people around you.
Conclusion
Confidence helps people accomplish goals and become worthy to be and loved.

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