When difficult people express themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood should be a good listener, five steps are advocated toward good listening.
The first step is cooperating(合作). How does a difficult person know that you’ re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thought and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize(概括) what you’ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’re missed something, he can fill in the details(细节). Second, you’ve shown that you’re making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
Topic |
|
Reason |
Difficult people hope they have been heard and |
Repeat some Collect information about the person’s expressions and find his Give a Confirm that the person gains |
|
Result |
A difficult person will be |
Comment |
You may unlock the doors to difficult people’s |
第二节:语法填空(共10小题,每小题1.5分,满分15分)
阅读下面短文,根据上下文填入适当的词语,或使用括号中的词语的适当形式填空,并将答案填写在答卷标号为31~40的相应位置。
When someone says “Well, I guess I’ll face the music.”, he doesn’t mean that (31)_______
is planning to go to a concert. It is something far less happy, as you are (32)________ (call) in by your boss to explain why you did this or did that, or (33)______you did not do this or that.
At some time (34)______ another, every one of us has to “face the music”, (35)________
(especial) as children, we can all remember father’s angry words “I want to talk to you!” And it was only because we did not listen to him. (36)_____ a bad thing it was!
In the middle or at the end of every term, some students have to “face the music”. The result of the exam will decide (37)______they will have to face the music or not. There might be parents’ blame and the contempt (轻视) of the teachers and other (38)___________(classmate).
The phrase “to face the music” is well known to every American, (39)_____ or old. It is at least 100 years old. It originally means that you have to do something (40)_______ (brave), no matter how terrible the whole thing might be, because you know you have no choice.
第二节:语法填空(共10小题;每小题1.5分,满分15分)阅读下面的短文,根据上下文填入适当的词语,或使用括号中的词语的适当形式填空。
A clear, accurate summary only gives the vital information from a text. Any extra, irrelevant details are left out. 31 (summarize) will seriously improve your quick reading skills — so learn how to do it. You can’t summarize if you haven’t read 32 text carefully. Start by scanning the text, then reading it closely. 33 you understand the whole text, go through it again slowly, working out 34 is relevant, and which details can be left out. Write only the number of words you 35(tell) — no more. See what the title is, and look for any extra information on the paper 36 could be relevant, 37 the author’s name. Decide what the main theme of the text is.
If the question says how many words long the summary must be, you must never write more _38 __ that limit. You will 39 (definite) lose marks 40 you don’t follow the guidelines. Make sure that all the basic information is there —– don’t include detail when there isn’t room.
第二节:信息匹配(共5小题;每小题2分,满分10分)
请阅读下列应用文和相关信息,并按照要求匹配信息。
首先,请阅读下列关于名著简写本的介绍:
A. The Lion, the Witch and the Wardrobe (C.S. Lewis)
Stepping into an old wardrobe, four English schoolchildren find themselves in the magical world of Narnia. On this delightful land, they find friends among the many talking creatures.
The children soon discover, however, that Narnia is ruled by the White Witch. Edmund, one of the children, falls under her power. Who can free Narnia? Only Aslan, the great and noble lion. He alone knows the Deeper Magic. But the children themselves must help fight the battle against the White Witch and those who serve her.
B. The Old Man and the Sea (Ernest Hemingway)
Santiago, an old Cuban fisherman, hasn’t caught any fish in more than 80 days. Sailing far out from land, the old man hooks an enormous fish. That begins an agonizing threeday battle. First he struggles against the great fish. Then he must fight off the sharks that circle the little boat and threaten to eat his fish. Exhausted and bleeding, the old man arrives back at shore. But his fish, his beautiful fish . . .
Hemingway won the Nobel Prize for this superb story of strength and courage, of victory and regret.
C. A Wrinkle in Time (Madeleine Lingle)
Meg’s father, a U.S. government scientist, has been missing for many months. He had been experimenting with time travel when he mysteriously disappeared.
Now Meg, her little brother Charles Wallace and her friend Calvin will try to rescue him. But first they must outwit the forces of evil they encounter on their journey through time and space. Can they find Meg’s father before it’s too late?
This novel is more than just a sciencefiction adventure. It’s an exploration of the nature of our universe.
D. The Pearl (John Steinbeck)
One day Kino, a poor Mexican pearl diver, finds a magnificent pearl. With it he dreams of buying a better life, new clothes and schooling for his son. Instead, it brings only evil. His wife pleads with him to get rid of it. "No," says Kino. "I will have my chance. I am a man." But when he kills a man who is trying to steal the pearl, Kino and his wife must run for their lives.
This tale of dreams, justice and the power of greed is told simply and beautifully.
E. The Long Winter (Laura Ingalls Wilder)
It’s winter, 1880—1881, on America’s northern prairies. Mr. and Mrs. Ingalls and their four girls stay near the kitchen stove to keep warm. Heavy snowstorms cut them off even from neighbors. With the trains stopped, no supplies can reach the town. Food and fuel are running out. Day after day the girls must grind wheat for bread and twist hay to burn. At times they nearly lose the battle to keep their spirits up.
This story provides a fascinating glimpse into the life of early American settlers.
F. Jane Eyre (Charlotte Brontë)
Jane Eyre ranks as one of the greatest and most perennially popular works of English fiction. Although the poor but plucky heroine is outwardly of plain appearance, she possesses an indomitable spirit, a sharp wit and great courage. She is forced to battle against the exigencies of a cruel guardian, a harsh employer and a rigid social order. All of which circumscribe her life and position when she becomes governess to the daughter of the mysterious, sardonic and attractive Mr Rochester.
However, there is great kindness and warmth in this epic love story, which is set against the magnificent backdrop of the Yorkshire moors.
请阅读以下读者的相关信息,然后匹配和他/她感兴趣的书籍:
56. Tom is a manager in a big city so he keeps busy every day. He was born in America but his family move to another country when he was still a child. Tom missed the day spent in America and he is extremely interested in the history of America.
57. George’s father is a lawyer and George loves discussing with his father about justice and crime. He dreams of becoming a professional detective one day. His father encourages him to read English books about dreams and justice.
58. Mike has just graduated from a high school. He got the highest score in his English exam and now he is very proud of his English. He prefers to write something that is abstract, especially stories written by authors who have won the Nobel Prizes.
59. Susan comes from China and she can only read simple English. The film Harry Potter aroused her interest in the magic world so she is eager to read some books on magic.
60. Jan is 13 years old. She is fond of nature and often observes the insects and plants in her garden for hours. She hopes to find a book that is not only interesting but also provides knowledge of nature of our universe.
第二节语法填空(共10题;每小题1.5分, 满分15分)
阅读下面短文,根据上下文填入适当的词语,或使用括号中的词语的适当形式填空,并将答案填写在答题卡上标号为31—40的相应位置。
Money really can’t buy happiness. According to a new survey, lawyers and __31_____ well-paid white-collar workers are more likely to suffer depression. A national survey of more than 7500 professionals has found that almost one __32_____ ten reported moderate (中度) to severe depressive symptoms. The legal profession had the worst result, _33_______ almost 16 percent reporting symptoms of clinical depression (临床抑郁症). Next __34_____(be) accountants and insurance underwriters, both on 10 percent. People in IT services, architecture and engineering also had depression rates above the average.
The survey __35_____ (conduct) by Beyondblue, an organization devoted to fighting depression, also showed that __36_____ under 30 who had the __37_____ (high) rates of depression were the most likely to “self-medicate” with drugs and alcohol. Beyondblue deputy chief executive and _38_________ (psychology), Dr. Nicole Highet, said the survey was first to reveal the extent of the problem. “We often associate depression with the most socially disadvantaged and people under financial pressure, __39_____ here’s a whole different group.” Dr. Highet said, She said while it was difficult to know exactly __40________ made some groups more prone to depression, it was likely to bedriven by work pressures.
第Ⅱ卷(两部分,共35分)
第一部分任务型阅读(共10小题;每小题1分,满分10分)
请认真阅读下列短文,并根据所读内容在文章后表格中的空格里填入最恰当的单词。
注意:每空限填1个单词。
Don’t complain in the NBA
The NBA has a new rule this season. It’s called “zero tolerance”. NBA referees are not letting players complain too long or too loudly about a referee’s call. A player who does can be given a technical foul (犯规). Two technical fouls, and the player is out of the game.
The players don’t like the new rule and want the NBA to change it. They think it’s only natural to get angry during a close, hard-fought game if a call goes against you.
But I like the “zero tolerance” rule and wish other sports would follow the NBA’s example. Wouldn’t it be more enjoyable if football, soccer and tennis players stopped arguing the calls and just played the game?
The biggest reason I like the new rule is that it sets a good example to younger players. When kids see stars such as Rasheed Wallace of the Detroit Pistons shouting at the referees and arguing every call, they think it’s part of the game. But shouting at referees and arguing calls should never be part of any kid’s games. Kids should be taught to forget about the referees’ calls and pay attention to improving their skills and play their best.
All players need to learn that you control only one thing in a game, and that’s your own performance. You can’t control what the other players or trainers do. And you certainly can’t control the calls the referees make.
Finally, everyone from NBA all-stars to 8-year-olds should remember that being a basketball referee is a hard job. The referee has to make dozens of sudden calls. No hesitation. No second chances. Not even the best referee gets every call right.
Maybe if the players, trainers and fans who shout at the referees had to wear a whistle and call a few games, there wouldn’t be as many complaints about the “zero tolerance” rule.
The new rule |
The players are not (71) ▲to complain too much about a referee’s call, (72) ▲he might be (73) ▲out of the court. |
The players’ opinion |
They (74) ▲the new rule and wish it to be changed. |
They think it’s natural for them to get angry during a close game if there is a call (75) ▲against them. |
|
The writer’s opinion |
He likes the “zero-tolerance” rule and wishes it to be followed by other sports and it would be more enjoyable if players (76) ▲arguing the calls. |
The new rule does (77) ▲a good example to younger players. |
|
Shouting at referees and arguing calls shouldn’t be part of any kid’s games and kids should pay attention to (78) ▲up their skills and play their best. |
|
All players can control nothing else except their own (79) ▲. |
|
Everyone should keep in mind that it’s (80) ▲to be a basketball judge. |