When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.
Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly as possible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.
A．live up to B．keep up with C．look up to D．catch up with
A．know B．produce C．ask D．make
A．Instead B．Moreover C．Otherwise D．However
A．In conclusion B．In general C．In fact D．In reality
A．favor B．need C．benefit D．advantage
A．of B．for C．in D．to
A．possible B．important C．acceptable D．likely
A．politely B．rudely C．strictly D．comfortably
A．tell B．describe C．modify D．present
A．forgive B．fail C．work D．succeed
A．better than B．more than C．rather than D．other than
A．worry B．complaint C．curiosity D．suggestions
A．ordered B．devoted C．adapted D．desired
A．further B．more C．farther D．additionally
A．ready B．suitable C．good D．responsible
It happened towards evening, when I was resting in a cafe. I 36 a pair of newly bought white leather shoes, which were rather expensive. Then 37 came to me.
He was in an unfit shirt, 38 pale and weak. He looked about eleven or twelve. No sooner39 begun to speak than he opened the box in his hand and took out the tools of shoe-polishing. He bent down, 40 my leather shoes, and began to shine them.
He was concentrating on his job when heavy rain began to pour 41 . People rushed into the cafe for protection from the 42 . More and more people crowded in and gradually 43 the boy from me.
Hours passed, and 44 turned dark. I had no shoes on my feet and wondered 45 the boy had been. I thought he would not 46 my leather shoes, and I would have to walk back home on 47 in the night.
When it was near midnight the rain 48 , people started to go out. The cafe 49
Closed. I had to move to the door, I was surprised to see the boy sleeping on the floor with his head leaning 50 a box. He held a package made of his shirt tightly in his arms.
I 51 him slightly and woke him up. He jumped up and rubbed his eyes for a while before he 52 me. Then he opened the 53 hurriedly, gave me my leather shoes, and apologized to me shyly.
I paid him and wrapped around him his unfit shirt, which 54 my leather shoes.
After saying goodbye to the boy, I was 55 home, with the image of the boy staying in my mind.
A．put on B．dressed C．wore D．wore out
A．a boy B．a woman C．a girl D．an old man
A．looked B．look C．to look D．looking
A．had I B．I had C．I did D．did I
A．taking up B．took off C．taking off D．took on
A．in B．down C．on D．up
A．wind B．snow C．rain D．fire
A．separated B．connected C．joined D．divided
A．this B．that C．it D．what
A．there B．where C．how D．what
A．polish B．clean C．turn D．return
A．feet B．my foot C．my bare feet D．my own foot
A．started B．began C．ended D．came
A．was B．was to be C．had been D．has been
A．against B．with C．under D．over
A．cover B．shook C．grasped D．caught
A．thanked B．made out C．recognized D．passed
A．wallet B．arms C．shoes D．package
A．was wrapping B．was wrapped C．had wrapped D．wrapped
A．on the way to B．on a way C．on my way D．in my way
From the time each of my children started school, I packed their lunches. And in each lunch, I 11 a note. Often written on a napkin (餐巾), it might be a thank-you for a 12 moment, a reminder of something we were happily expecting, or a bit of13 for the coming test or sporting event.
In early grade school they 14 their notes. But as children grow older they becomes self-conscious(有自我意识的), and 15 he reached high school, my older son, Marc, informed me he no longer 16 my daily notes. Telling him that he no longer needed to 17 them but I still needed to write them, I18 until the day he graduated.
Six years after high school graduation, Marc called and asked if he could move 19 for a couple of months. He had spent those years well, graduating from college, 20 two internship (实习) in Washington, D.C., and 21 , becoming a technical assistant in Sacramento, 22 short vacation visits, however, he had lived away from home. With his younger sister leaving for college, I was 23 happy to have Marc back. Since I was 24 making lunch for his younger brother, I 25 one for Marc, too. Imagine my 26 when I got a call from my 24-year-old son, 27 his lunch.
“Did I do something 28 ? Don’t you love me 29 ,Mom?” were just a few of the questions he threw at me as I30 asked him what was wrong. “My note, Mom,” he answered. “Where’s my note?”
A．carried B．found C．included D．held
A．difficult B．special C．comfortable D．separate
A．congratulation B．improvement C．explanation D．encouragement
A．loved B．answered C．wrote D．examined
A．lately B．by the way C．by the time D．gradually
A．received B．understood C．enjoyed D．collected
A．copy B．read C．take D．send
A．held up B．gave up C．followed D．continued
A．out B．home C．to college D．to Sacramento
A．organizing B．planning C．comparing D．completing
A．hopefully B．finally C．particularly D．certainly
A．Because of B．Instead of C．Except for D．As for
A．especially B．immediately C．equally D．generally
A．once B．again C．still D．even
A．packed B．fetched C．bought D．filled
A．fear B．surprise C．anger D．disappointment
A．waiting for B．worrying about C．caring for D．asking about
A．wrong B．funny C．strange D．smart
A．any more B．enough C．once more D．better
A．interestingly B．bitterly C．politely D．laughingly
A true apology is more than just acknowledgement of a mistake. It’s recognition that something you’ve said or done has damaged a relationship—and that you care enough about that relationship to want it __46__ .
It’s never __47__ to acknowledge you are in the wrong. Being human, we all need the art of apology. Look back and think how __48__ you’ve judged roughly, said __49__ things, pushed yurself ahead at the expense of a friend. Some deep thought lets us know that when __50__ a small mistake has been made, your __51__ will stay out of balance until the mistake is acknowledged and your regret is __52__.
I remember a doctor friend, telling me about a man who came to him with __53__ illnesses: headache, insomnia, stomachaches and so on. No physical __54__ could be found. Finally the doctor said to the man, “__55__ you tell me what’s on your conscience, I can’t help you.”
After a short silence, the man told the doctor that he __56__ all the money that his father gave to his brother, who was __57__. His father had died, so only he himself knew the matter. The doctor made the man write to his brother making an __58__ and enclosing a __59__. In the post office, the man dropped the letter into the mail box. As the letter disappeared, the man burst into tears. “Thank you, doctor,” he said, “I think I’m all right now.” And he __60__.
A．built B．formed C．repaired D．damaged
A．difficult B．easy C．foolish D．shy
A．long B．often C．much D．soon
A．unusual B．harmful C．worthless D．unkind
A．hardly B．even C．only D．such
A．sense B．brain C．weight D．feeling
A．apologized B．explained C．offered D．expressed
A．strange B．fatal C．various D．dangerous
A．sign B．injury C．cause D．symptom
A．Whenever B．Unless C．Suppose D．Although
A．neglected B．accepted C．seized D．wasted
A．mad B．lost C．abroad D．dead
A．order B．excuse C．agreement D．apology
A．note B．card C．check D．photo
A．should B．did C．had D．was
My First Job
I was six when I joined my father and two elder brothers at sunrise in the fields of Eufaula. Okla. 36 the time I was eight I was helping Dad fix up old furniture. He gave me a cent for every nail I 37 out of old boards.
I got my first 38 job, at JM’s Restaurant in town, when I was 12. My main responsibilities (职责) were 39 tables and washing dishes, 40 sometimes I helped cook.
Every day after school I would 41 to JM’s and work until ten. Even on Saturdays I 42 from two until eleven. At that age it was difficult going to work and 43 my friends run off to swim or play. I didn’t necessarily like work, but I loved what working
44 me to have. Because of my 45 I was always the one buying when my friends and I went to the local Taste Freeze. This made me 46 .
Word that I was trustworthy and hard-working 47 around town. A local clothing store offered me credit (赊帐) 48 I was only in seventh grade. I immediately 49 a $68 sports coat and a $22 pair of shoes. I was 50 only 65 cents an hour, and I already owed(欠) the storekeeper $90! So I learned 51 the danger of easy credit. I paid it 52 as soon as I could.
My first job taught me self-control, responsibility and brought me a 53 of personal satisfaction few of my friends had experienced. As my father, 54 worked three jobs, once told me, “If you 55 sacrifice (奉献) and responsibility, there are not many things in life you can’t have.”How right he was.
A．Before B．Within C．From D．By
A．pulled B．put C．picked D．pressed
A．usual B．real C．main D．particular
A．sweeping B．packing C．clearing D．emptying
A．or B．so C．but D．even
A．head B．turn C．change D．move
A．studied B．worked C．played D．slept
A．helping B．having C．watching D．letting
A．asked B．told C．promised D．allowed
A．study B．power C．age D．job
A．proud B．friendly C．lucky D．hopeful
A．ran B．got C．flew D．carried
A．although B．while C．if D．since
A．sold B．borrowed C．charged D．wore
A．keeping B．making C．paying D．taking
A．gradually B．greatly C．hardly D．early
A．out B．over C．away D．off
A．point B．level C．part D．sign
A．he B．that C．who D．whoever
A．understand B．demand C．offer D．fear
It was lunchtime and I walked into a small branch bank on the West Side. I had come to 1 a checking account. The only officer on 2 was a fortyish black man, standing 3 a small counter from a young white boy who was wearing a V-necked sweater. I thought I was especially 4 of the boy because he looked more like from a prep school than a 5 in a West Side bank.
The boy continued to 6 my attention because of what happened next. He was holding an open savings-account book and 7 an expression of disappointment. “But I don’t understand. I opened the account myself, so why can’t I 8 any money?” the boy said, his voice breaking.
“I know it is, but those are the rules. I’ve already explained to you that a fourteen-year-old is not 9 to withdraw money without a letter from his parents,” the officer explained patiently.
Suddenly I noticed the 10 had a series of small deposits (存款) and withdraws. Then I questioned the officer, “How do you 11 that? Why did you let him withdraw money before, but not now?” He looked 12 . “Because the tellers were not aware of his age before and now they are. It’s really very 13 .” I turned to the boy with a shrug. “You’re really getting 14 ,” I said. “You ought to get your parents to come here and protest.” The boy looked destroyed. 15 , he put his savings book in a rear-pocket and walked out of the bank.
The officer turned to me. “You know,” he said, “you really shouldn’t have got 16 .” I couldn’t believe what he was saying. “We were 17 this morning that some neighborhood bully has been shaking down (敲诈) this boy for more than a month. The guy was 18 him to take money out every week and hand it over. The poor kid was 19 too scared to tell anyone. Anyway, the police are on the case and they’ll probably make a(n) 20 today.”
“You mean there is no rule about being too young to withdraw money from a savings account?”
“Not that I ever heard of. Now, sir, what can we do for you?”
A．make B．open C．buy D．choose
A．duty B．board C．display D．business
A．on B．after C．over D．across
A．sure B．proud C．aware D．afraid
A．guard B．customer C．clerk D．manager
A．attract B．pay C．attach D．control
A．achieving B．finding C．reaching D．wearing
A．use B．spend C．withdraw D．bank
A．supported B．inspired C．encouraged D．allowed
A．letter B．account C．note D．message
A．think B．explain C．do D．claim
A．annoyed B．disappointed C．confused D．amused
A．difficult B．strange C．fantastic D．simple
A．obeyed B．stolen C．cheated D．caught
A．Happily B．Silently C．Cheerfully D．Nervously
A．interacted B．interrupted C．involved D．infected
A．occupied B．discovered C．suggested D．informed
A．rushing B．forcing C．requesting D．begging
A．hardly B．unwillingly C．apparently D．eagerly
A．arrest B．sentence C．apology D．difference