When difficult people express themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating（合作）. How does a difficult person know that you’ re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize（概括） what you’ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’re missed something, he can fill in the details（细节）. Second, you’ve shown that you’re making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
| Topic |
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| Reason |
Difficult people hope they have been heard and |
| . .Repeat some .Collect information about the person’s expressions and find his .Give a .Confirm that the person gains |
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| Result |
A difficult person will be |
| Comment |
You may unlock the doors to difficult people’s |
第Ⅱ卷
第一节短文填空（共10分）
The Story of My Life by Helen Keller is
the most ____________(有影响的) book in my life. 1. ___________
It is filled _________ courage, struggle and faith throughout. 2. ___________
Helen Keller was once in deep despair in her childhood, but finally she decided
to o________ her physical disabilities and live happily. 3. ___________
Furthermore, she showed great patience ______ her long and 4. ___________
hard learning period. I have learned, above all, two lessons from her story. First, she taught me that often the road to s________ is to 5. ____________
face hardships ______(勇敢地). Maybe you are born under an ill 6.____________
star yet you can stand a better chance ________ others. 7.____________
It is therefore important that you screw up your courage when courage is needed.
Second, the damaged part of her senses did not p______ her learning. 8.____________
On the ___________, she had made 9. ___________
continual ________(努力) to go deeper into the field of knowledge. 10. ___________
第二卷（共35分）
第四部分：写作（共两节，满分35分）
第一节短文填词（共10小题；每小题1分，满分10分）
阅读下面短文，根据以下提示：1）汉语提示；2）首字母提示；3）语境提示，在每个空格内填入一个适当的英语单词，并将该词完整地写在右边相对应的横线上。所填单词要求意义准确、拼写正确。
Peter was a warm-hearted boy. He is always ready to help others.
On the morning of last Friday, Peter went to school as u________.76.________
He was walking along the road _______ he saw a well uncovered. 77._____________
He thought it was ________ (危险的) for passers-by, so he decided to 78._____________
cover the well. The cover was ______ heavy that he took great trouble 79._____________
to remove it. At last he m______ to cover the well. Hardly had he turned 80._____________
his back and gone when he heard a cry “help” c______ from the well. 81._____________
So he turned back and moved the cover away. To his ______ (惊奇), a 82._____________
worker was inside the well. Peter tried his best to ______ (拉)the worker 83._____________
out of the well. After that, Peter covered the well again properly.
As he was walking away, he thought to h_______ , “No matter 84._____________
______ I do later, I should always remember to have a double check.” 85._____________
第二卷（共35分）
第四部分：写作（共两节，满分35分）
第一节：短文填词（共10小题；每小题1分，满分10分）
阅读下面短文，根据以下提示：1）汉语提示；2）首字母提示；3）语境提示，在每个空格内填入一个适当的英语单词，并将该词完整地写在右边相对应的横线上。所填单词要求意义准确、拼写正确
On May 9th, 1906, an American Anne Jevis’s mother died. Ann was in deep
sorrow. In order to memorize her mother, she forward a suggestion to 76.
fix a day as Mother’s Day. On May 7th, 1914 a law was passed, m the 77.
second Sunday of May “Mother’s Day”. Today (百万) of Americans 78.
(庆祝) Mother’s Day in some way. They buy more than 150,000,000 79.
Mother’s Day greeting cards. There are d kinds of greeting cards, 80.
most of show pictures of flowers, hearts or other things to express 81.
a person’s love for his or her mother. Jevis’s mother was f of the 82.
white carnation, so carnations are specially c for Mother’s Day. 83.
And it is one of the days of the year for the whole flower 84.
(产业) as there are too many flowers to be sent at the same time. 85.
五、短文填词
Do you like friends who can teach you a lot every day? Books are s friends because they bring knowledge to us and keep us ____(陪伴) through our life. They are so valuable that libraries are b______ to keep them. A____ all great men are lovers of books. Franklin said that it was books that led him to success and that he could have a______(获得) nothing without books. Books are the holders of mankind’s _______(经验) and imagination. They enable us to see through the past and predict the . So when you open a book, you would get into a world ______ you have never been before. A good book i
s a good teacher that h you to get over difficulties. No matter what
you are, _______or old, poor or rich, books are your devoted friends.
1. ___________ 2. ___________3. ___________4. ___________5. ___________
6. ___________7. ___________8. __________9. ___________10.___________
第四部分：写作（共两节满分 35分）
第一节：语篇填空（共10小题；每小题1分，满分10分）
Ladies and gentlemen:
Welcome to our class and to our evening party. Here we
feel greatly _____ (荣幸) to have a good chance to be with you. 76.________
First of all, let me say a few words a____ our class. There are 77.________
45 students in our class. 32 of us are boys, ___ the rest are 78.________
girls. Most of us are studying English, and we_____(通常)spend 79.________
much time on it. We often read English______(杂志),newspapers 80.________
and watch English programs on TV in our spare time. We are ________(决心) 81. _______
to learn English well so ____ to have a better job in the future.82.________
In our program tonight, t___ are cross talks, short plays, group singing, 83.________
popular songs and so on. I hope you will enjoy them and ____ a good time. 84.________
And of c______ your participation would be appreciated. 85.________
Thank you.