When difficult people express themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating（合作）. How does a difficult person know that you’ re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize（概括） what you’ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’re missed something, he can fill in the details（细节）. Second, you’ve shown that you’re making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
| Topic |
|
| Reason |
Difficult people hope they have been heard and |
| . .Repeat some .Collect information about the person’s expressions and find his .Give a .Confirm that the person gains |
|
| Result |
A difficult person will be |
| Comment |
You may unlock the doors to difficult people’s |
第二节语法填空（共10题；每小题1.5分, 满分15分）
阅读下面短文，根据上下文填入适当的词语，或使用括号中的词语的适当形式填空,并将答案填写在答题卡上标号为31—40的相应位置。
Money really can’t buy happiness. According to a new survey, lawyers and __31_____ well-paid white-collar workers are more likely to suffer depression. A national survey of more than 7500 professionals has found that almost one __32_____ ten reported moderate (中度) to severe depressive symptoms. The legal profession had the worst result, _33_______ almost 16 percent reporting symptoms of clinical depression (临床抑郁症). Next __34_____(be) accountants and insurance underwriters, both on 10 percent. People in IT services, architecture and engineering also had depression rates above the average.
The survey __35_____ (conduct) by Beyondblue, an organization devoted to fighting depression, also showed that __36_____ under 30 who had the __37_____ (high) rates of depression were the most likely to “self-medicate” with drugs and alcohol. Beyondblue deputy chief executive and _38_________ (psychology), Dr. Nicole Highet, said the survey was first to reveal the extent of the problem. “We often associate depression with the most socially disadvantaged and people under financial pressure, __39_____ here’s a whole different group.” Dr. Highet said, She said while it was difficult to know exactly __40________ made some groups more prone to depression, it was likely to bedriven by work pressures.
第Ⅱ卷（两部分，共35分）
第一部分任务型阅读（共10小题；每小题1分，满分10分）
请认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入最恰当的单词。
注意：每空限填1个单词。
Don’t complain in the NBA
The NBA has a new rule this season. It’s called “zero tolerance”. NBA referees are not letting players complain too long or too loudly about a referee’s call. A player who does can be given a technical foul (犯规). Two technical fouls, and the player is out of the game.
The players don’t like the new rule and want the NBA to change it. They think it’s only natural to get angry during a close, hard-fought game if a call goes against you.
But I like the “zero tolerance” rule and wish other sports would follow the NBA’s example. Wouldn’t it be more enjoyable if football, soccer and tennis players stopped arguing the calls and just played the game?
The biggest reason I like the new rule is that it sets a good example to younger players. When kids see stars such as Rasheed Wallace of the Detroit Pistons shouting at the referees and arguing every call, they think it’s part of the game. But shouting at referees and arguing calls should never be part of any kid’s games. Kids should be taught to forget about the referees’ calls and pay attention to improving their skills and play their best.
All players need to learn that you control only one thing in a game, and that’s your own performance. You can’t control what the other players or trainers do. And you certainly can’t control the calls the referees make.
Finally, everyone from NBA all-stars to 8-year-olds should remember that being a basketball referee is a hard job. The referee has to make dozens of sudden calls. No hesitation. No second chances. Not even the best referee gets every call right.
Maybe if the players, trainers and fans who shout at the referees had to wear a whistle and call a few games, there wouldn’t be as many complaints about the “zero tolerance” rule.
| The new rule |
The players are not (71) ▲to complain too much about a referee’s call, (72) ▲he might be (73) ▲out of the court. |
| The players’ opinion |
They (74) ▲the new rule and wish it to be changed. |
| They think it’s natural for them to get angry during a close game if there is a call (75) ▲against them. |
|
| The writer’s opinion |
He likes the “zero-tolerance” rule and wishes it to be followed by other sports and it would be more enjoyable if players (76) ▲arguing the calls. |
| The new rule does (77) ▲a good example to younger players. |
|
| Shouting at referees and arguing calls shouldn’t be part of any kid’s games and kids should pay attention to (78) ▲up their skills and play their best. |
|
| All players can control nothing else except their own (79) ▲. |
|
| Everyone should keep in mind that it’s (80) ▲to be a basketball judge. |
第二节：信息匹配（共5小题，每小题2分，满分10分）
下面是一篇应用文及其应用场合的信息，请阅读下列应用文和相关信息，并按照要求匹配信息。最后将答案涂在答题卡的相应序号处. 注意: 请同时涂A,B 表示E; 同时涂C,D表示F.
Activity holidays
For mums, dads and kids. Canoeing, pony trekking, rock climbing and general fun for all. Center based in pleasant surroundings.
Free Holiday in Canada
Campus for youngsters in Canada requires qualified nurses and teachers or students for National holiday. Return flight paid, free accommodation and pocket money plus a week’s free time.
Cricket and football holidays
Coaching offered at coastal center. Become expert with our friendly and capable instructors. Satisfaction guaranteed!
Language Holidays in family
Educational visits for school children this holiday. Some courses in Rome and Milan. Accommodation with an Italian family, hiking and activities. This season’s brochure now available.
Staffordshire’s Vale of Trent
Warm and romantic holiday in peaceful and picturesque surroundings. Mini- guide and farmhouse accommodation.
Scotts castle holidays
Established in 1985 and based in Edinburgh, Scotts Castle Holidays can assist with family or group holidays, weekend break, honeymoons, holiday bookings, conferences, filming locations, family occasions, wedding and any request that involves venues in Scotland.
请阅读下列五个人的想法或计划，然后为他们匹配最佳的国庆节活动。
66. The Smiths are going to celebrate their tenth wedding anniversary. They are looking for a holiday in which they can enjoy beautiful scenery and a thorough rest.
67.Stephen wants to develop his sports skills under some professional guidance. He also expects to learn teamwork and co-operation through physical training.
68.Susan is a teacher. She is planning a holiday abroad this summer. The holiday attracts her because she can get paid for her service while enjoying leisure time abroad.
69.Mrs White decides to go vacation with her husband and two middle school sons. She is looking for a holiday specially designed for a family and offers unusual physically active activities.
70. John is looking for a holiday for his daughter Lily. He expects Lily to gain some academic improvement while visiting some beautiful foreign cities.
第二节：语法填空（共10小题；每小题1.5分，满分15分）
阅读下面短文，根据上下文填入适当的词语，或使用括号中的词语的适当形式填空，
并将答案填在标号为31-40的相应位置。
In country after country, talk of nonsmokers’ right is in the air. While a majority of countries have taken little or 31 action yet, some 30 nations introduced steps based on the law to control smoking. Many laws have been made in other 32 to help clear the air for nonsmokers, or to cut the quantity of cigarettes.
In some developed countries the quantity of cigarettes has become more or less fixed. However, in many 33 (develop) nations, smoking is seen as a sign of economic progress – and is 34 encouraged. As more tobacco companies go international, new markets are sought to gain new 35 in those countries. For example, great efforts are made by the American tobacco industry to sell cigarettes in Middle East and North Africa, 36 sales of tobacco increased by more than 27 percent in 1974.
World government should lead the battle 37 smoking. Limitations on cigarette advertisements, plus health warnings on packages and forbidding public smoking in certain places, are 38 most popular tools used by nations in support of nonsmoker or controlling smoking. But world attention also is being paid to another step which will make the smoker increasingly self-conscious (自觉的) and uncomfortable about his habit. Great efforts should 39 (make) to inform young people especially of the shocking results of taking up the habit. And cigarette price should be raised.
In the long run, 40 is no doubt that everybody would be much better-off if smoking were forbidden altogether, but people are not ready for such strong action.
语法填空（共10小题，每小题1分，满分10分）
阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空，并将答案填写在答题卡标号为1-１0的相应位置上。
Many Chinese students studying abroad like to stay with host families to learn their language and culture. Nowadays, many Shanghai white-collar workers have received native English-speaking 1 (national) students as their host families, too, in order to learn English from them.
It is usually free for foreign students to stay in a host family in Shanghai, but he/she must take 2the responsibility of teaching English to at least one certain members of the family. Miss Li has always worried about her 3 (limit) English. “I never knew what to say to an English-speaking person,” said she. She has taken a number of English courses, but 4 has proved to be useful. Last year, she saw 5 advertisement recruiting（征募） host families for foreign students, and that was how Carey (from Chicago, US) came to her home. Carey is actually not a student, but a manager. She stays in Li's apartment for free, 6 has to teach Li oral English for 1 hour every day. “She could hardly speak Chinese at the beginning, and we had to guess 7 each other meant through gestures, ”said Li.
Two months later, they could talk to each other 8 gesticulating（做手势）. Now, Li can communicate with any English-speaking person freely. About one hundred Shanghai families have received foreign boarding students, and the figure 9 (rise). However, foreign boarding students can only help improve oral English, but 10 examination skills.