阅读下列短文，从每题所给的四个选项(A、B、C和D)中选出最佳选项。
I suppose that the most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention. And especially if it’s given from the heart. When people are talking, there’s no need to do anything but receive them. Listen to what they’re saying. Care about it. Most times caring about it is even more important than understanding it. Most of us don’t value ourselves or our love enough to know this. It has taken me a long time to believe in the power of simple saying “I’m so sorry,” when someone is in pain.
One of my patients told me that when she tried to tell her story people often interrupted to tell her that they once had something just like that happening to them. Her pain became a story about them. Eventually, she stopped talking to most people. We connect through listening. When we interrupt what someone is saying to let them know that we understand, we move the focus of attention to ourselves. When we listen, they know we care.
I have even learned to respond to someone crying by just listening. In the old days I used to reach for the handkerchiefs, until I realized that passing a person a handkerchief may be just another way to shut him down, to take them out of their experience of sadness. Now I just listen. When they have cried all they need to cry, they find me there with them.
This simple thing has not been that easy to learn. It certainly went against everything I had been taught since I was very young. I thought people listened only because they were too shy to speak or did not know the answer. But now I know that a loving silence often has far more power to heal than the kindest words.What does the author value most in the communication with each other?
| A．Deep understanding. |
| B．Saying “I'm sorry”． |
| C．Attention from heart. |
| D．Doing nothing. |
The woman patient stopped telling her story to most people because ________.
| A．she didn't get enough respect from others |
| B．she was discouraged by being often interrupted |
| C．people often told her their own opinions |
| D．people couldn’t understand her sad situation |
If you hand a handkerchief to someone crying，you may ________.
| A．hurt his feelings |
| B．make him embarrassed |
| C．encourage him to continue to cry |
| D．stop him from letting out his sorrow |
It can be inferred from the passage that while communicating，________.
| A．listening is a perfect way to respond to others |
| B．people keep silent because they don't know the answer |
| C．keeping silent means being too shy to speak |
| D．it is easy to form the habit of listening silently |
Which of the following might be the author's opinion about communication?
| A．Keep silent. |
| B．Just listen. |
| C．Be careful. |
| D．Tell your own story. |
Recently, I experienced a wonderful lesson in how little things still mean a lot. My brother, mother and I live in a very rural district on the Big Island of Hawaii. Our farm is at least a dozen miles from the most basic of services. Consequently, we take weekly trips to COSTCO to procure fuel and supplies. About a month ago, we’d finished loading up the SUV and prepared to leave. As I settled into my seat, I glanced down at the roadside, when a piece of paper caught my eye. I picked it up and read it carefully. Instantly, I was grateful I did.
The form turned out to be a receipt from the State Motor Vehicle Division, documenting the owners’ payment of their Vehicle’s Registration fees. Quickly, I put myself in their shoes and figured: no one would throw this out, especially if it was current. I also looked over the form for contact or any personal data, perhaps a license tag or telephone number. But that seemed impractical. Although the form had been born on the wind, where in the busy, crowded parking lot would I find the owners? Had it been lying there for a few minutes or a week? So I checked the date, the fees paid, noted the names of the owners and pocketed the receipt. Recalling the parable of the Good Samaritan, I concluded that the best and easiest step to take was to put the form in an envelope addressed to the couple and send it to them by post. Further, I imagined how crazy I’d be if I had misplaced my receipt. Much easier to attempt returning it than to leave them angry, upset, etc. over the loss.
By the end of the week, I received a beautiful thank-you letter from a very grateful and happy couple containing a hand written message and a gift card to use at any Starbuck’s. In her note, the wife explained how a gust of wind snatched their receipt from a pocket in her car’s passenger door. They had panicked and searched crazily for quite some time before giving up. It felt great to know I’d helped someone avoid a major loss by doing something that at first glance seemed minor or even unimportant.What did the author really mean when he said “Instantly, I was grateful I did.”?
| A．He was lucky to notice the paper on the roadside. |
| B．He was happy to do shopping in the district for it was convenient. |
| C．He was right to pick the paper up because it was important. |
| D．He was thankful to pick up the paper because he found it for a long time. |
Which of the following statements is TRUE according to the short passage?
| A．I rode my car to COSTCO to buy supplies a month ago. |
| B．The receipt was out of date, so the owner threw it away. |
| C．I waited on the roadside for the receipt owner for half a day. |
| D．I called up the owner to take back the receipt. |
The author decided to give the paper back to the owner because ______.
| A．it was useless for him |
| B．he knew the owner was upset about losing it |
| C．the owner asked him to do so |
| D．he knew the owner would reward him for it |
Which would be the best title for this passage?
| A．How I helped the couple | B．The loss of an important receipt |
| C．The owner of the receipt | D．Little things still mean a lot |
假设你是李华，于2013年3月5日搭乘国外某航空公司航班（flight number BC779）回国后，发现遗失了一个行李箱（suitcase）。现请用英文给该航空公司写一封信，请他们帮你寻找。
信件要点包括：
1. 陈述写信原因。
2. 简要描述该行李，并说明其重要性。
3. 期待回复并表示感谢。
注意：1.词数100左右。2. 信件格式已给出。
Dear Sir/Madam,
Yours truly,
Li Hua
Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.This passage is mainly about _____.
| A．how to become a dependable company |
| B．how to ensure public relations |
| C．some service a company should have |
| D．some telephone techniques for business purpose |
Before calling, you have to _____.
| A．stay at your company only |
| B．learn important data and figures by heart |
| C．get things ready for the communication |
| D．choose the right time and place |
During the call, it is unsuitable to _____.
| A．be heard in low spirits | B．be decisive |
| C．check your notes | D．get feedback |
What does the underlined word “courteous” in the passage mean?
| A．Polite. | B．Active. | C．Effective. | D．Correct. |
In the UK, a group of campaigners(活动家)have declared the last Saturday in November as National Buy Nothing Day. “Our message is clear: shop less, live more!” says organizer Michael Smith. “The challenge is to try simple living for a day. Spend time with family and friends, rather than spending money on them. Anyone can take part, provided they spend a day without spending.”
On Buy Nothing Day, they take to the streets to tackle consumers(消费者). They dress as pigs to symbolize greed(贪婪). They offer to cut up credit cards and hand out shopping bags with the words “another useless thing I don’t need” written on the side. Some hold street parties to show shoppers that it is possible to have fun without spending money. Others go into shops and put notes saying “don’t buy me” inside clothes and shoes.
Some protestors(抗议者) are working against powerful forces. Many retailers(零售商) and manufacturers depend on Christmas sales for most of their profits. Around two thirds of GDP in the West is made up of consumer spending. If this drops, many people will lose their jobs. At least that will make it easier for them to buy nothing.
And there is also the risk that the campaigners will be seen as killjoys, who want to stop people enjoying themselves. “There’s a fun side to this,” says Michael Smith. “To some it’s a protest, but it’s also a street party. We’re not saying that people are bad because they go shopping, but we need get the message across for people to consume wisely. And after we’re finished, we’ll probably go for a drink.”Why do a group of people in the UK choose Saturday as National Buy Nothing Day?
| A．Because they have enough food at their homes. |
| B．Because it is the season for shopping. |
| C．Because they have run out of money at that time. |
| D．Because it’s popular to live a simple life. |
In order to persuade people to stop shopping, the campaigners _____.
| A．stop people going out |
| B．have different ways to make it |
| C．offer goods to people freely |
| D．play tricks on consumers |
The underlined word “killjoys” in the last paragraph refers to people who _____.
| A．ruin the happiness and fun of others |
| B．get money from shopkeepers |
| C．bring happiness to others |
| D．take no interest in shopping |
The campaigners started National Buy Nothing Day for the purpose of _____.
| A．persuading people to kill time in a different way |
| B．persuading people to save money |
| C．persuading people to have more parties |
| D．persuading people to spend money wisely |
INTERNATIONAL TRADE OF PANLAND
EXPORTS
Considering all imports and exports, what statement can be made about Panland’s trade?
| A．Panland imports food and exports raw materials. |
| B．Panland imports manufactured goods and exports food. |
| C．Panland imports manufactured goods and exports raw materials. |
| D．Panland imports raw materials and exports manufactured goods. |
With which of the following does Panland carry on the most trade?
| A．Asia. | B．Africa. | C．Middle East. | D．United States. |
Judging from its economy, it could be concluded that most of Panland’s working people are _____
| A．farmers | B．fishing people | C．unskilled laborers | D．skilled factory workers |