The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver asked for more money. When you’re abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation is, it’s best to express your complaint politely. In English, you’ll sound more polite if you use indirect language. Here are some examples:
“I’m sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn’t that serious. For example, “I’m sorry to bother you, but I wanted a baked potato, not fried.”
“Can you help me with this?” Everyone would rather be asked to do something than told! So try expressing your complaint as a request for help: “Can you help me with this? My shirt came back from the laundry without buttons.”
“I’m afraid there may be a misunderstanding.” This is a polite way of saying, “Your information is wrong. Please fix it now.” You’ll most likely use this phrase if you made reservations(预定) for a flight, hotel or restaurant, and when you arrive, it’s not what you expected. For example, “I’m afraid there may be a misunderstanding. I requested a non-smoking room.”
“I understand it’s not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn’t your fault, either! This phrase is helpful when you need swift action. Tell the person you’re dealing with that you understand they’re not at fault and then directly state the problem: “I understand it’s not your fault, but the airline promised they would deliver my baggage yesterday.”
“Excuse me, but I understood that...” Using this phrase lets the person know you’re well-informed and doubt they might be trying to take advantage of you. Don’t say, “Hey! You’re trying to cheat me!” Instead, start indirectly by stating what you know to be true: “I understood that the taxi ride to the airport was only 25 dollars.” Then give them a chance to do the right thing.What’s the purpose of this passage?
| A．To give an introduction of life abroad. |
| B．To offer advice on giving complaints in English. |
| C．To give suggestions on how to learn English. |
| D．To offer guides to those who travel around the world. |
According to the passage, if we meet an unfair situation, we’d better _____.
| A．use direct language to make others understand |
| B．go for the police immediately |
| C．state our complaints politely |
| D．fight against the one who is responsible |
Why should we start a complaint with polite phrases?
| A．Because the situation is never serious. |
| B．Because the listener may not speak English. |
| C．Because we should be always in good manners abroad. |
| D．Because it can help solve the problem more easily. |
Several effective complaints in English are mentioned above EXCEPT _____.
| A．“Can you help me with this?” |
| B．“I understand it's not your fault.” |
| C．“I’m afraid there may be a misunderstanding.” |
| D．“Hey! You’re trying to cheat me!” |
When Christopher Columbus landed on the then unnamed Costa Rica in 1502, he saw many Indians wearing gold earrings. So he thought the land must be rich in gold. He named the place Costa Rica, which means “rich coast” in Spanish.
Though little gold was found, Costa Rica today is indeed rich with coffee and bananas. Coffee is the most important product in Costa Rica and most of it is exported (出口) to other countries like America and Germany. Bananas are the country’s second most important export.
Costa Ricans also grow many other crops such as fruits, corn and beans for their own use. Costa Ricans love colors and their houses are painted in bright colors.
Education is very important to the Costa Ricans. Almost every village has a school and education is a must for children between seven and fourteen years of age. Boys and girls go to separate (单独的) schools. Classes begin in March and end in November. The other three months of the year are harvest time and the children have to help their parents to pick coffee beans.What’s the main idea of the first paragraph?
| A．How Columbus found Costa Rica. |
| B．How Costa Rica got its name. |
| C．What the Costa Ricans wore. |
| D．What language the Costa Ricans spoke. |
The Costa Ricans may NOT paint their houses ______.
| A．pink and red | B．grey and black |
| C．blue and green | D．yellow and orange |
In Costa Rica, boys and girls between seven and fourteen ______.
| A．must go to school |
| B．study in the same school |
| C．do not have to go to school at all |
| D．can choose to stop schooling at any time |
From December to February, school children in Costa Rica ______.
| A．have lessons every day |
| B．have their examinations |
| C．help their parents pick coffee beans |
| D．help their parents decorate their houses |
This passage is mainly about ______.
| A．Christopher Columbus |
| B．Costa Rica |
| C．some products from Costa Rica |
| D．the education of Costa Rica |
Today, roller skating is easy and fun．But a long time ago, it wasn’t easy at all. Before 1750, the idea of skating didn’t exist. That changed because of a man named Joseph Merlin. Merlin’s work was making musical instruments. In his spare time he liked to play the violin. Joseph
. People called him a dreamer.
One day Merlin received an invitation to attend a fancy dress ball. He was very pleased and a little excited. As the day of the party came near, Merlin began to think how to make a grand entrance at the party. He had an idea. He thought he would get a lot of attention if he could skate into the room.
Merlin tried different ways to make himself roll. Finally, he decided to put two wheels under each shoe. These were the first roller skates. Merlin was very proud of his invention and dreamed of arriving at the party on wheels while playing the violin.
On the night of the party Merlin rolled into the room playing his violin. Everyone was astonished to see him. There was just one problem. Merlin had no way to stop his roller skates. He rolled on and on. Suddenly, he ran into a huge mirror that was hanging on the wall. Down fell the mirror, breaking to pieces. Nobody forgot Merlin’s grand entrance for a long time!The text is mainly about ________.
| A．a strange man |
| B．an unusual party |
| C．how the roller skating began |
| D．how people enjoyed themselves in the 18th century |
People thought Merlin was a dreamer because he _________.
| A．often gave others surprises | B．was a gifted musician |
| C．invented the roller skates | D．was full of imagination |
Merlin put wheels under his shoes in order to ________ .
| A．impress the party guests | B．arrive at the party sooner |
| C．test his invention | D．show his skill in walking on wheels |
What is the main point the writer is trying to make in the last paragraph?
| A．The roller skates needed further improvement. |
| B．The party guests took Merlin for a fool. |
| C．Merlin succeeded beyond expectation. |
| D．Merlin got himself into trouble. |
The idea of skating______
| A．existed in 1750 | B． existed after 1750 |
| C．existed before 1750 | D． didn’t exist before 1750 |
The problem is that parents are only educating their children on how to take multiple-choice tests and how to study well, but parents are not teaching them the most important skills that they need to be confident, happy and clever.
Parents can achieve this by teaching practical skills like cooking, sewing and doing other housework.
Teaching a child to cook will improve many of the skills that he will need later in life. Cooking demands patience and time. It is an enjoyable but difficult experience. A good cook always tries to improve his cooking, so he will learn to work hard and gradually finish his job successfully. His result, a well-cooked dinner, will give him much satisfaction and lots of self-confidence.
Some old machines, such as a broken radio or TV set that you give your child to play with will make him curious and arouse his interest. He will spend hours looking at them, trying to fix them; your child might become an engineer when he grows up. These activities are not merely teaching a child to read a book, but rather to think, to use his mind. And that is more important.Generally speaking, children’s skills __________.
| A．come from their parents |
| B．have nothing to do with their education |
| C．may be different from child to child |
| D．have something to do with their marks in the exams |
The writer of this passage does not seem to be satisfied with_______.
| A．the parents’ ideas of educating their children |
| B．the education system |
| C．children’s skills |
| D．children’s hobbies |
Doing some cooking at home helps children_________.
| A．learn how to serve their parents |
| B．learn how to become strong and fat |
| C．benefit from it and prepare themselves for the future |
| D．make their parents believe that they are clever |
According to the passage, which of the following is True?
| A．Chinese are not very generous on educating their children. |
| B．All Parents know how to teach their children well. |
| C．Teaching a child to cook can improve the skills that he will need in the future. |
| D．Poor parents cannot buy a computer for their children. |
Cooking_____
A demands patience B demands time.
C. is an enjoyable but difficult experience.
D.above all
It was a dark and cold night. The car driver didn’t have even one passenger all day. When he went by the railway station, he saw a young man coming out with two bags in his hands. So he quickly opened the door of the car and asked, “Where do you want to go, sir?”
“To the Star Hotel,” the young man answered. When the car driver heard that, he didn’t feel happy. The young man would give him only three dollars because the hotel was not far from the railway station. But suddenly, he had an idea. He took the passenger through many streets of the big city.
After a long time, the car finally arrived at the hotel. “You should pay me fifteen dollars,” the car driver said to the young man. “What! Fifteen dollars? Do you think I’m a fool? Only last week I took a car from the railway station to this same hotel and I only gave the driver thirteen dollars. I know how much I have to pay for the trip. I won’t pay you one dollar more than I paid to the other car driver last week.”Which of the following is true? ____________
| A．The young man went past the railway station. |
| B．The young man was working in the railway station |
| C．The young man had just got off a train. |
| D．The young man was waiting for his friend there. |
What do you think of the car driver?__________
| A．He was a nice and clever man. | B．He liked to work very hard. |
| C．He was good at driving | D．He was not an honest person. |
The driver felt very _________ when he saw the young man coming out of the railway station.
| A．sad | B．sorry | C．happy | D．worried |
From the passage we know that the young man__________.
| A．knew clearly how far it was from the station to the hotel. |
| B．had been to the hotel several times. |
| C．didn’t want to stay in this city. |
| D．Must be a stranger and didn’t know the city very well. |
The young man should have paid the driver_____
A 15 dollars B.13dollars C.3 dollars D. 8dollars
Rhinos(犀牛) are big and can be dangerous. They are also shy and seldom seen. Once there were hundreds of rhino species, but today there are only five. One ancient rhino called Indricotherium was the largest land mammal that ever lived. It was 5m high at the shoulders, and 8.5m long— twice the size of today’s biggest elephant! The living rhinos are still big, averaging 2-3m long and weighing up to 3,600kg.
To see all five species of living rhino you would need to do a bit of exploring. First you might visit Africa for a look at the white rhino and the black rhino. They live in Africa’s dry woodlands and grasslands. Then you could head to India and Nepal for a look at the Indian rhino. It lives in the high grasslands near rivers, where you have to ride an elephant to find one. Finally you might travel to the rainforests on the islands of Indonesia to see the Sumatran and Javan rhinos. These are the smallest and rarest rhinos in the world and extremely difficult to find.
Most rhinos are gentle and timid (胆小的).They have a bad reputation for being very aggressive, but that may be partly because they get frightened easily. Also, they have poor eyesight. They rely on their strong sense of smell to tell them a stranger is approaching, but if the wind is blowing the wrong way, they may not know someone is there until it’s too late.
Rhinos can be found only in their habitats, which is why habitat destruction has caused rhino populations to decline. As they disappear from certain places, their absence leads to many changes to the landscape. For example, black rhinos in Africa only eat shrubs (灌木) and small trees, pruning (修剪) the plants and limiting their growth. Many other species benefit from this, and as rhinos disappear, so do many other animals sharing their habitat. Bushes and trees take over the land and force species like the antelope to leave in search of food. In a short time the whole habitat has changed.From the text we learn that ______.
| A．rhinos are all big and dangerous |
| B．rhino numbers have declined greatly |
| C．rhinos are twice as large as elephants |
| D．Indricotherium is the world’s biggest living animal now |
The white rhino can be found in______.
| A．Indonesia’s island |
| B．Nepal’s high grasslands |
| C．Africa’s dry woodlands and grasslands |
| D．India’s high grasslands near rivers |
What can we conclude from Paragraph 2?
| A．Most rhinos live alone. |
| B．Rhinos are disappearing from their habitats. |
| C．The five rhino species are all different in colour. |
| D．Rhinos’ habitat ranges from rainforests to grasslands. |
The underlined word “aggressive” in Paragraph 3 can be replaced by_____.
| A．energetic | B．attractive | C．useless | D．fierce |
The example of the black rhinos in the last paragraph is mainly to show that_____.
| A．rhinos only eat plants |
| B．all rhinos are endangered |
| C．all the habitat of rhinos has been damaged |
| D．the disappearance of rhinos has led to habitat change |