As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going. It's our responsibility to __ the customer.
I remember my first ____ job was at a fine restaurant. One afternoon, the manager informed all the cooks and waiters that a VIP ___ were coming for lunch. The group were __ VIPs in the city's fashion industry.
After the group arrived and got ____ comfortably, drinks were ____ . Normally, the head waiter would be in charge of wine service. ___ ， the manager asked me to serve that afternoon. I had ____ done wine service, nor had I ever served a group of twelve.
I arranged 12 wine glasses on the tray and went to the table. As I ___ _ one of the glasses in front of the first customer, somehow I had ___ my grip (抓，握) and six glasses fell on top of a young woman, and then to the floor and ___ in pieces. I felt frightened and my face turned red. I apologized many times to the ___ and to the rest of the group.
Quickly, the manager ___ my aid and helped in the cleanup, and sent out their drinks right away. I didn't understand why, but the group were forgiving me and the young woman ____ informed me it was OK.
My manager pulled me to the side and said, “If you know why an accident happened, ___ _ from it and move on. You still have a table to serve and you can't show your ____ _ or your disappointment. Mistakes and accidents do happen. Keep your ____ _ up and be confident. The glasses are replaceable.”
I understood why he was truly a well ___ restaurant manager within the neighborhood. His ___ _ relationship with the group made the situation ___ and the group forgave me for that.
A．welcome B．please C．invite D．feed
A．servant B．waiter C．cook D．director
A．family B．class C．number D．group
A．taken up with B．made up of C．added up to D．recognized as
A．seated B．introduced C．dressed D．satisfied
A．bought B．sold C．got D．ordered
A．Therefore B．Besides C．However D．Though
A．often B．never C．once D．Little
A．cleaned B．shook C．set D．broke
A．got B．lost C．forgot D．caught
A．stood B．kept C．lay D．stayed
A．woman B．manager C．man D．guest
A．took over B．gave up C．came to D．rushed against
A．Impatiently B．angrily C．repeatedly D．regretfully
A．hear B．learn C．Tell D．change
A．nervousness B．apology C．excitement D．carelessness
A．nose B．head C．face D．hand
A．behaved B．visited C．respected D．understood
A．new B．close C．terrible D．famous
A．special B．possible C．calm D．comfortable
完形填空（共20小题；每小题1.5分，满分30分）
An African American man named John Henry was the hero of the people who built the railroads in the 19th century. He was the strongest man who ever lived and was the steel-drivers（钢钻技师）involved in a railway project. He was almost two meters tall, more than ninety kilograms.
One day a salesman came to the working with a new drilling machine（钻机） powered by . He said it could drill holes faster than twelve men together. The boss of the workers believed Henry could more than twenty men. In the end, the salesman promised the company could the machine without if John was faster. Henry told the boss he would never let the machine his job. The began. At first, the drill worked two times faster than he did. Then, he started working with a in each hand. Henry’s wife when the machine that had was pulled from the tunnel（隧道）. She him to come out. But he kept working, hitting the steel so hard that his body began to fail him. He became , and his heart burst. He fell down to the ground but he held one of the hammers. However, in no time, the steam drill and other machines the steel-drivers in America.
Confirming details of John Henry’s life is not possible. That is because no one knows for whether he really lived. This is one of the things that make his story . However, John Henry is based, in part, on real events. Many people say he represents the of America during this period.
A．fastest B．slowest C．most handsome D．most experienced
A．weigh B．weighing C．weighed D．to weigh
A．room B．hall C．shop D．area
A．water B．coal C．wind D．steam
A．standing B．running C．working D．sitting
A．cover B．beat C．lead D．hire
A．repair B．have C．borrow D．lend
A．pay B．choice C．delay D．reason
A．give B．take C．fetch D．bring
A．party B．meeting C．competition D．show
A．stick B．hammer C．knife D．gun
A．shouted B．laughed C．cried D．cheered
A．put down B．turned up C．broken down D．looked up
A．urged B．waited C．convinced D．refused
A．weak B．strong C．alive D．awake
A．hardly B．even C．almost D．still
A．discovered B．damaged C．replaced D．killed
A．sure B．fun C．good D．bad
A．annoying B．depressed C．interesting D．discouraged
A．memory B．failure C．imagination D．spirit
完形填空(共20小题；每小题1分，满分20分)
One day, Raul was miles away from the small ranch house in a large valley. seemed to be all right, yet he felt strange and somewhat uneasy. The wind had picked up, and angry, dark clouds across the sky. He could smell the rain coming. And it did. , the lightning flashed through the clouds, nearly Raul. The thunder(雷声) was so loud that he buried his in his hands and rubbed his eyes. Then he heard it. Hoof beats(蹄声). He . There before him stood a tall, white . An old man stared down at him from its back.
“Wh-wh-who are y-y-you?” asked Raul.” “My name is Gray Cloud,” The old man answered . “Come with me.”
Raul followed on his horse. A feeling came over him. All them the rain was pouring down, not a drop fell on them. They seemed to be back toward Raul’s home. Raul lost track of time. Then all at once he found at the ranch gate. The old man turned his horse, his hand, and smiled. Lightning flashed again. The old man and his horse were .
Raul’s father ran out across the yard to him. “We have been sick about you. Are you okay? Hurry. Let’s get in out of the .
“Wait,” said Raul. “Have you ever heard of an old man called Gray Cloud?”
“Can’t say I…Wait. I my great-grandfather used to tell stories about a man called Gray Cloud. He died a long time ago. They say he was by lightning during a terrible thunderstorm. Why do you ask?”
A．Something B．Everything C．Anything D．Nothing
A．dropped B．fell C．rolled D．covered
A．Suddenly B．Strongly C．Quickly D．Hardly
A．beating B．blinding C．burning D．touching
A．nose B．hair C．neck D．head
A．looked up B．woke up C．lay down D．sat down
A．tiger B．horse C．lion D．elephant
A．lazily B．angrily C．coldly D．slowly
A．natural B．common C．strange D．bad
A．around B．beside C．through D．above
A．yet B．for C．so D．or
A．walking B．leading C．heading D．returning
A．them B．themselves C．him D．himself
A．shook B．waved C．held D．took
A．gone B．left C．followed D．lost
A．see B．meet C．beat D．ask
A．waited B．thought C．worried D．excited
A．yard B．wind C．grass D．rain
A．believe B．consider C．doubt D．forget
A．defeated B．caught C．damaged D．struck
James shook his money box again. Nothing! He carefully coins that lay on the bed. $24.52 was all that he had. The bicycle he wanted was at least $90! How on earth was he going to get the of the money?
He knew that his friends all had bicycle. It was to hang around with people when you were the only without wheels. He thought about what he could do. There was no asking his parents, for he knew they had no money to .
There was only one way to get money, and that was to it. He would have to find a job. But who would hire him and what could he do? He decided to ask Mr. Clay for advice, who usually had on most things.
“Well, you can start right here,” said Mr. Clay. “My windows need cleaning and my car needs washing.”
That was the beginning of James’s odd-job(零工) business, For three months he works every day after finishing his homework. He was amazed by the of jobs that people found for him to do. He took dogs and babies for walks, cleared out cupboards, and mended books. He lost count of the of cars he washed and windows he cleaned, but the increased and he knew that he would soon have for the bicycle he longed for.
The day finally came when James counted his money and found $94.32. He no time and went down to the shop to pick up the bicycle he wanted. He rode home, looking forward to showing his new bicycle to his friends. It had been hard for the money, but James knew that he valued his bicycle far more since he had bought it with his own money. He had what he thought was impossible, and that was worth even more than the bicycle.
A．cleaned B．covered C．counted D．checked
A．amount B．part C．sum D．rest
A．brave B．hard C．smart D．unfair
A．point B．reason C．result D．right
A．split B．spend C．spare D．save
A．borrow B．earn C．raise D．collect
A．decisions B．experience C．opinions D．knowledge
A．similarity B．quality C．suitability D．variety
A．brand B．number C．size D．type
A．effort B．pressure C．money D．trouble
A．all B．enough C．much D．some
A．gave B．left C．took D．wasted
A．patiently B．proudly C．silently D．tiredly
A．applying B．asking C．looking D．working
A．deserved B．benefited C．achieved D．learned
Elaine was a saleswoman，who drove all over the city five days a week. When all the freeway lanes were at a dead stop，she would drive quickly along the emergency lane. While driving she usually____on her cellphone，drinking a soda or eating a sandwich—her hands, legs and mouth were always____while she was driving.
Last night she got____in Friday evening rush hour. She was going to be ____for her date. She was already____when things seemed to be getting worse and all the traffic stopped. Elaine drove____over to the emergency lane. Soon she saw the red flashing lights in the mirror. She had to____her car. A goodlooking officer walked up.
“Officer，my boyfriend left me after he got me pregnant. I have constant morning sickness. I’m just trying to get to the nearest store to buy my____.” She looked at the officer with____eyes.
He looked at her pitifully，then said____，“Okay，ma’am. Take the first exit. I hope you’ll be feeling better.”
The officer walked back to his car and Elaine drove on. This was the second time that____had worked for her. She had one more thing to do before she got home. She had to mail a package. When she got to the shopping mall at 7 pm, no parking was____，except for the handicapped (残疾的) space. Elaine drove right into it. She would only be a minute，she told____.All she had to do was ____the post office，get the package____，and pay the clerk.
Fortunately，there was no____in the store. Everything was done so ____that she was whistling while she walked back out to her car. Then she stopped____.There was an envelope on the windshield (挡风玻璃)．She opened it slowly. She knew____it was，but not how much it was. She screamed when she saw the____.A dog started barking.
A．depended B．carried C．talked D．sold
A．full B．open C．free D．busy
A．stuck B．hurt C．annoyed D．punished
A．late B．ready C．excited D．mad
A．satisfied B．angry C．exhausted D．calm
A．reluctantly B．immediately C．guiltily D．gratefully
A．stop B．start C．discard D．speed
A．gas B．ticket C．medicine D．package
A．innocent B．aggressive C．addicted D．proud
A．softly B．rudely C．skeptically D．strictly
A．officer B．excuse C．driver D．mistake
A．adoptable B．accessible C．acceptable D．available
A．the clerk B．the guard C．the worker D．herself
A．take out B．get out C．run into D．push into
A．weighed B．printed C．repaired D．paid
A．car B．line C．police D．service
A．quickly B．slowly C．strangely D．quietly
A．talking B．driving C．thinking D．whistling
A．how B．why C．what D．that
A．invitation B．order C．amount D．letter
It was the summer I was eight. I visited my grandma in New York City.
Grandma had something planned every day. She had saved a few so we could go to a picture show. One day we threw bread to pigeons（鸽子）; Another day we watered the trees. At the end of the week Grandma to curl（使卷曲）my hair. She told me I was going to Shirly Temple, the most popular American child star.
She spent a long time on each curl, and I could tell she enjoyed my hair. When she was finished she sighed with . She was so proud that she had me stand on a chair to look in the mirror. My heart sank. I looked
“You can go out and play now,” Grandma said, smiling. I and slowly walked down the stairs. Reaching the vestibule(门厅), I looked out of the small window and could see the playing games. My best friend, Ducky, me and began to jump up and down. She at me to ask me to come outside, but I couldn’t move. I knew everyone would the curls. At the same time I couldn’t go back and tell Grandma how I felt.
Finally I went . I could hear my heart pounding with every step. I began to feel . I knocked on Grandma’s door. When she opened it, I said in a voice, “Grandma, my hair is too and I can’t stand it.”
She never said a word. She placed a in water, combed(梳理) out all the curls, then stood me back on the chair I could see myself in the mirror. Afterwards I went off to play.
It was when Grandma took out the curls that I knew she me. She had put my before hers. That is the kind of love I try to pass on today.
A．important B．special C．familiar D．humorous
A．chances B．stamps C．photos D．Coins
A．decided B．managed C．threatened D．failed
A．deal with B．make use of C．look like D．catch up with
A．washing B．cutting C．pulling D．styling
A．respect B．delight C．fear D．anger
A．ridiculous B．serious C．honest D．attractive
A．cheered B．succeeded C．disagreed D．nodded
A．boys B．women C．kids D．adults
A．admired B．spotted C．praised D．accepted
A．stared B．sang C．aimed D．waved
A．laugh at B．dry out C．play with D．worry about
A．downstairs B．outside C．upstairs D．forward
A．lucky B．sick C．proud D．calm
A．tired B．clear C．pleasant D．scared
A．curly B．long C．short D．thick
A．plate B．flower C．comb D．mirror
A．until B．though C．so D．but
A．hated B．loved C．ignored D．cheated
A．feelings B．difficulties C．benefits D．joys