From the beginning, people may send the wrong signal. Or they may pay no attention to signals from another person who is trying to develop a relationship.
Different cultures emphasize the importance of relationship building to a greater or lesser degree. For example, business in some countries is not possible until there is a relationship of trust. Even with people at work, it is necessary to spend a lot of time in "small talk", usually over a glass of tea, before they do any job.In many European countries — like the UK or France —
Talks and silence may also be different in some cultures. I once made a speech in Thailand.I had expected my speech to be a success and start a lively discussion; The people present just stared at me and smiled.After getting to know their ways better, I realized that they thought I was talking too much. In my own culture, we express meaning mainly through words, but people there sometimes feel too many words are unnecessary.
Even within Northern Europe, cultural differences can cause serious problems. Certainly, English and German cultures share similar values; We think that they are rude. In fact, this is just because one culture starts discussions and makes decisions more quickly.
People from different parts of the world have different values, However, if we can understand them better, a multicultural environment will offer a wonderful chance for us to learn from each other.
| A．and sometimes these values are quite against each other. |
| B．people from both nations keep the rule that work comes first. |
| C．Meeting people from another culture can be difficult. |
| D．however, Germans prefer to get down to business more quickly. |
E. instead there was an uncomfortable silence.
F. It is quite a common case to meet people from different cultures.
G. people find it easier to build up a lasting working relationship at restaurants or cafes rather than at the office.
第二节信息匹配（共5小题，每小题2分，满分10分）
请阅读下列应用文及相关信息，并按照要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑
The following people are expressing their thoughts (56--60) to show their concern for food, environment and so on．After that are pieces of related information (A--F) ．Now decide which piece of information would be most suitable for the thought and idea mentioned in questions61---5 and mark your answer letter (A---F) on your answer sheet．There is one extra paragraph which you do not need to use.
56．How I was struck by the clear water and fresh air in my childhood! But everything has changed, that is, the clear water and fresh air are nowhere to be found again as they were． Above all, a great deal of waste hardly rots away.
57．More and more people are beginning to have a good knowledge of the importance of a safer and cleaner environment, which in turn forces the business to be cleaned up.
58．Organic products are getting more and more popular among people, but we should know the fact that organic products might also have something to do with pesticides.
59．I’m very much fond of growing some vegetables of my own in my small garden, for many vegetables on sale in markets are actually becoming more and more dangerous as a result of widespread pesticides.
60．Nowadays it is very convenient for consumers to find and buy green food in supermarkets as they are clearly marked.
| A．"Organic produce is always better, "Gold said．"The food is free of pesticides(农药) ,and you are generally supporting family farms instead of large farms．And more often than not it is locally grown and seasonal, so it is more tasty." Gold is one of a growing number of shoppers buying into the organic trend, and supermarkets across Britain are counting on more like him as they grow their organic food business. |
| B．Market research shows that Gold and others who buy organic food can generally give clear reasons for their preferences - but their knowledge of organic food is far from complete．For example, small amounts of pesticides can be used on organic products．And about three quarters of organic food in Britain is not local but imported to meet growing demand．"The demand for organic food is increasing by about one third every year, so it is a very fast-growing market, "said Sue Flock, a specialist in this line of business. |
| C．Many cities around the world today are heavily polluted．Careless methods of production and lack of consumer demand for environment-friendly products have contributed to the pollution problem．One result is that millions of tons of glass, paper, plastic, and metal containers are produced, and these are difficult to get rid of. |
| D．However, today, more and more consumers are choosing "green" and demanding that the products they buy should be safe for the environment．Before they buy a product, they ask questions like these: "Will this shampoo damage the environment?" "Can this metal container be reused or can it only be used once?" |
E．Only a few years ago, it was impossible to find green products in supermarkets, but now there are hundreds．Some supermarket products carry labels(标签) to show that the product is green．Some companies have made the manufacturing(制造) of clean and safe products their main selling point and emphasize it in their advertising.
F．The concern for a safer and cleaner environment is making companies rethink how they do business．No longer will the public accept the old attitude of "Buy it, use it, throw it away, and forget it." The public pressure is on, and gradually business is cleaning up its act.
第二节信息匹配(共5小题；每小题2分，满分10分)
阅读下列应用文及相关信息，并按照要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑。
首先，请阅读下面有关购车的五条建议：
5 steps to getting the best price in buying a new car.
Ideally, a dealership should help you find the right vehicle at a fair price. But some dealers place more emphasis on their profit margins than on satisfying their customers.
Read the following situations and match the advice with them.
56. Many dealerships prey on the unprepared. Going into a showroom “cold”--without having gathered key facts and preliminary(初步的) pricing figures--gives the salesperson too much control over the buying process.
57. The dealer invoice price is commonly available on Web sites and in pricing guides. But the invoice price isn't necessarily what the dealer paid. There are often behind-the-scenes bonuses（幕后红利）, such as dealer incentives and holdbacks, that give the dealer more profit margin.
58. Salespeople like to mix financing, leasing, and trade-in negotiations together, often asking you to negotiate around a monthly payment figure. This tactic（策略） gives the dealer more latitude to offer you a favorable figure in one area while inflating figures in another.
59. The salesperson may try to sign you up for a higher rate than you could get elsewhere.
60. Dealers often try to sell you extras such as rust proofing, fabric protection, and paint protectant, or push etching your Vehicle Identification Number on windows to deter thieves.
请结合以上情形，与下面的建议进行匹配。
When buying a car, keep your interests front and center--and avoid common pitfalls（缺陷） that can cost you extra money--by following these tips:
| A．Don't assume that the sticker price（标价） is the purchase price（买价）. To get the lowest price, go in with a starting price that's based not on the sticker price but on how much the dealer paid for the vehicle. A reasonable price to start negotiations is either 4 to 8 percent over what the dealer paid or the CR Wholesale Price, depending on the demand for the model. |
| B．Do your homework. Thoroughly research your choices. Read a variety of reviews. Check the reliability, safety, fuel economy, and pricing of any models you're considering. And don't wait until the day you plan to buy to test drive the vehicles. If you have a trade-in, know its approximate worth. That will depend on the vehicle's age, condition, mileage, and equipment, as well as where you trade it in. |
| C．Negotiate one thing at one time. Make clear that you want the lowest possible mark-up over your starting price. Add that you intend to visit other dealerships selling the same vehicle and will buy from the dealer with the best price. Only after you've settled on the price should you discuss financing, leasing, or a trade-in, as necessary. Negotiate each item individually. Remember, you're in charge and can leave at any time. Heading for the door can sometimes jump-start a slow-moving negotiation or bring a lower offer. |
| D．Don't pay for extras you don't need. |
Don't accept those unnecessary services and fees. If the items are on the bill of sale, put a line through them. Vehicle bodies are already coated to protect against rust. And CR reliability surveys show that rust is not a major problem with modern cars. You can treat upholstery and apply paint protectant yourself with good off-the-shelf products. You can also do your own VIN etching with a kit that costs about $25.
E. Other costs.
In addition to the vehicle price, you need to consider other costs, including: Sales tax ; Registration fees ; Insurance premiums
Taxes and registration fees can increase your out-of-pocket cost by as much as 10 percent or more, and driving a car that’s worth more than your current one will cost more to insure. Be sure to check with your insurance agent or get insurance quotes online so you understand what you’re getting into.
F. Arrange financing in advance.
Compare interest rates at several banks, credit unions, and loan organizations before checking the dealer's rates. If pre-approved for a loan, you can keep financial arrangements out of the negotiations. Automakers may offer attractive financing terms, but make sure you qualify for them.
第二节信息匹配（共5小题；每小题2分，满分10分）
阅读下列应用文及相关信息，并按照要求匹配信息。
首先请阅读下列交通卡的信息：
请阅读下列购买者的信息，然后匹配购买者拟购买的交通卡：56. Margaret - is a 65-year-old retired woman who lives in Glasgow, Scotland and visits her sister in London four times a year. She usually takes the long-distance train on these journeys and the normal return train fare is E50.
57. Bill - is a student living in London and needs to catch the bus to and from university every weekday. The normal cost of the fare is ;E3 each way.
58. Robert - will visit London for 1 day with his family (wife and 2 daughters) and plans to use the public transport system to see as much of the city as possible. According to his plan they will be catching at least 5 buses or trains that day. Average cost of each fare is # 3 per person.
59. Jill - is a 40-year-old mother who lives in West London and has to travel to the city centre for work each day. To get there she needs to catch a bus to the train station then board the train to work. Average cost of each ticket is #3.60. Albert - is a salesman who mainly visits his customers in the city but must also travel to other parts of the country at least twice each month. He prefers to travel by train.
Adding Humors to Your Conversations
Humor adds bright light to your conversations . People like and trust with a good sense of humor . In order to make others laugh , you have to be fun and relaxed . It’s hard to be funny when you’re stressed out .（心力交瘁的）
When you feel tense（紧张的）, your humor will disappear . You have to find ways to bring your humor back and feel relaxed .
Here are some ideas to keep your humor :
72.
When you feel tired , you can just open your favorite book of humor writing or cartoons to lighten the moment .
73.
Maybe you have a picture of your kids at Disney World . Maybe it’s a picture of your last year’s Halloween costume . Perhaps a photo will remind you that your dog makes you laugh . The photo will also open the door to fun-filled conversations with visitiors to your office .
74.
If you’ve been with people , spend some time alone . If you’ve been sitting , take a walk . If you’ve been in a quiet environment , go someplace exciting . If you’ve been indoors , step outside .
Whenever , you’re stressed , your body is usually telling you that you need to do something different . You want to keep yourself in a humor-ready state .
75.
This will provide a place for you and your co-workers to have a mind-vacation . Find some fun posters to decorate the room . Put interesting things , like games and puzzles in the room . Design a notice board for fun photos , cartoons and contests . The idea is to fill the room with fun and make people forget about the stress .
| A．Consider breaking the pattern（模式）when you’re in a bad mood . Do something different . |
| B．Have a fun photo of something that recalls wonderful memories on your desk . |
| C．Help design a better room . |
| D．Keep something that makes you laugh or smile near you . |
第二节信息匹配（共5小题；每小题1分，满分5分）
下面是一篇应用文及其应用场合的信息，请阅读下列应用文和相关信息，并按照要求匹配信息。请在答题卡将对应题号的相应选项字母涂黑。
阅读选项A到F六则广告和第56至第60题中的个人情况说明，选出符合个人意向的最佳选项，选项中有一项是多余选项。
注意：选项E用AB代表，选项F用CD代表。
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