I’m writing to complain about the service offered by your company.
I told your service department on November 21 that my washing machine needed repairing, Your service engineers have since been here four times—on December 1l, December 19, December 25 and January 5．The problem was found out on the first visit and the wrong parts were brought by different engineers on the two next visits. The correct part was fitted by the first engineer on the fourth visit.
In short, my complaints are:
a．I had to wait three weeks for an engineer to call and nearly two months for the machine to be repaired.
b．The engineers who called on December 19 and December 25 had been given wrong information by the company, which made me take two half days off unnecessarily.
c．The first and fourth visits lasted a total of thirty minutes. But in the invoice （发票）, I have to pay for four visits of four hours’ work. I will not be paying the invoice for their mistakes and I do hope to receive your answers to these complaints.
Yours,
Robert WhiteRobert’s main purpose in writing to the company is to tell the company ________.
| A．how its service department is operating |
| B．how its different engineers came for the repair |
| C．that all of the engineers didn’t give him any help |
| D．that he refuses to pay the company for their mistakes |
The first of Robert’s complaints is that________.
| A．it took him three weeks to have the machine repaired |
| B．it took him nearly sixty days to get his machine repaired |
| C．it had been almost two months before the first engineer came |
| D．it took the engineer 3 weeks to find out something wrong with the machine. |
The second and third engineers brought the wrong parts because________.
| A．the company didn’t tell them exactly what they should do |
| B．the company didn't tell them where the correct parts were |
| C．they were not sure about whether the machine worked or not |
| D．they hadn’t been told where the right parts should be fitted. |
It can be inferred from the letter that Robert promises to pay for________.
| A．three hours’ work | B．half an hour’s work |
| C．an hour’s work | D．four hours’ work |
To help make the most of your experience at Auckland Zoo we suggest:
Plan Your Day:
Plan your day to learn more about your favorite zoo animals.
Don’t forget your camera – the best way to capture your visit forever.
Keep Safe at the Zoo:
Children aged 12 years and under need to be accompanied (陪同) by a caregiver.
To keep the safety of our animals, any throwing games are not permitted in the zoo grounds.
The zoo animals are not trained. Do not enter any enclosure (围场), or put any part of your body into an enclosure.
There are a number of natural waterways at the zoo, so please take care of your children at all times.
General Information:
Check out the weather before you come. In winter we suggest you bring a jacket and an umbrella, and in summer, be sure to bring sunscreen and a hat.
Every zoo animal enjoys its own specific: well-balanced food. We hope that you enjoy some great food treats on your zoo visit, but please do not feed any of our animals. Our keepers work strictly on this.
Feel free to take personal photos and make videos. However, any commercial photography or filming needs written permissions from zoo management.
Not all animals are permitted in the zoo grounds. We welcome people with guide dogs, but they must contact us ahead of time about their visit. Please phone the Zoo Information Center on +64(0)9-360-3805.
Smoking is not permitted in covered areas.
Auckland Zoo does not allow entry to any unaccompanied children 12 years and under. If the children are found by themselves, the staff do have the right to call the police.When visiting Auckland Zoo, parents should tell their children that _________.
| A．they could play throwing games |
| B．they couldstay close to the animals |
| C．the zoo animals have been well-trained |
| D．it’s dangerous to play near the waterways |
The underlined word “this” in the part of “General Information” refers to the fact that ____.
| A．zoo animals enjoy their well-balanced food |
| B．visitors are not allowed to feed animals |
| C．visitors enjoy their own food treats |
| D．children offer food to the zoo animals |
The main purpose of the passage is to _________.
| A．give people some tips on visiting Auckland Zoo |
| B．introduce Auckland Zoo animals |
| C．ask people to stop polluting Auckland Zoo |
| D．attract people to the zoo |
A winter wonderland on the outskirts of Quebec City has become one of Canada's hottest attractions and most sought out accommodations. Guests stay close for warmth in sleeping bags on beds of ice, hats pulled over their ears to prevent frostbite, while sipping cocktails (鸡尾酒) in glasses also made of ice.
A cool place to host a memorable wedding or for a romantic getaway, the Quebec Ice Hotel has attracted 600,000 curious tourists, including 30,000 who stayed overnight, since opening seasonally 11 years ago. Like Victoria and Jeremy Martin, dozens of couples will exchange vows (誓约) this winter in a temporary church next to the hotel, made entirely from blocks of ice with seats covered in furs.
Average temperatures fall below minus 20 degrees C (minus four F) in winter, but inside the hotel's 36 rooms it is relatively comfortable. Thick walls of packed snow and ice act as an insulator, trapping body heat inside. Each room is uniquely decorated, using designs created by Quebec architecture students. Two hotel bars also sell special cocktails in ice glasses.
First-time guests of the hotel, however, are recommended to stay only one night as sleeping in sub-zero temperatures is not very refreshing. This year for the first time the ice hotel has teamed up with a brick and concrete Quebec City hotel to offer packages(全套服务) for one-night accommodations at each. Prices for one night only at the ice hotel start at 200 US dollars per person.
The 3,000-square-metre (32,300-square-feet) buildings take six weeks starting in December to build, using 15,000 tons of snow and 500 tons of ice, at a cost of some 750,000 US dollars. Eleven weeks after its seasonal grand opening, the hotel will close on March 27 and then melt away with the arrival of spring.What is true with the ice hotel?
| A．630,000 people have visited it. |
| B．Its rooms all look alike. |
| C．It stays open for two months each year. |
| D．Wedding ceremonies are often held there. |
The underlined word “insulator” in Paragraph 3 possibly refers to something that ______.
| A．stops heat passing through it | B．collects and reflects light and heat |
| C．makes things become very cold | D．works like an air-conditioner |
First-time guests are advised to stay there only one night because _______.
| A．they may not be able to stand the cold |
| B．their other night is with an ordinary hotel |
| C．new guests have no advantages over old ones |
| D．they may find the beds made of ice too hard to sleep on. |
Popeye the Sailor first became a popular cartoon in the 1930s.The sailor in that cartoon ate lots of spinach to make him strong. People watched him, and they began to buy and eat a lot more spinach. Popeye helped sell 33 percent more spinach than before! Spinach became a necessary part of many people’s diets. Even some children who hated the taste began to eat the vegetable.
Many people thought that the iron in spinach made Popeye strong, but this is not true. Spinach does not have any more iron than any other green vegetable.
People only thought spinach had a lot of iron because the people who studied the food made a mistake. In the 1890s, a group of people studied what was inside vegetables. This group said that spinach had ten times more iron than it did. The group wrote the number wrong, and everyone accepted it.
Today, we know that the little iron in spinach cannot make a difference in how strong a person is. However, spinach does have something else which the body needs—folic acid.
It is interesting to point out that folic acid can help make a person strong. Maybe it was really the folic acid that made Popeye strong all along.A good title for this reading passage is______.
| A．Popeye the Sailor | B．The Truth About Spinach |
| C．A Mistake with Numbers | D．Folic Acid Makes You Strong |
Why did many people eat spinach after they saw Popeye the Sailor?
| A．They thought spinach made them strong. |
| B．They thought Popeye was funny. |
| C．Spinach had a lot of iron. |
| D．People liked folic acid. |
A research group told people that spinach______.
| A．made Popeye strong |
| B．was a green vegetable |
| C．had less iron than other green vegetables |
| D．had more iron than other green vegetables |
The reading passage says that perhaps Popeye got his strength from______.
| A．iron | B．folic acid | C．spinach | D．exercise |
Notice
Dear Degree-doing International Students,
According to the University’s regulations governing the Curriculums (课程) of General Education, the curriculum-choosing procedures (程序) are as follows:
Who
All degree-doing international students are required to choose the curriculums related to Chinese Language and Culture. Refer to Item 3 for different arrangements for undergraduate students (本科生) ,master and doctor students.
What curriculum to choose
You are required to choose two curriculums related to Chinese Language and Culture that suit your own level and program. The curriculum consists of Elementary Chinese, Intermediate （中级的）Chinese, and Chinese Culture (Taught in Chinese and English ). Please refer to Attachment 1 for details.
How many credits
You are required to complete 6 credits for each curriculum within a term.
When and How
A. Undergraduate students: you are required to complete the curriculum selection process (The system will be reopened next week) by 5:00 p.m. on June 22, 2013. About how to choose the courses, you can refer to Attachment 2 (It is in Chinese; turn to your Chinese friends or teachers for help if you cannot follow the procedures of the attachment) for the instructions.
B. Master and Doctor Students: you won’t have to complete the curriculum selection until early September; please wait for further notice on the arrangement.
Your cooperation will be highly appreciated.
Attachment 1: Chinese Language & Culture for International Students
Attachment 2: Handbook for Curriculum Selection
School of International Education
Chongqing University
June 13, 2013This notice is mainly about _______.
| A．course selection | B．how to study elective courses |
| C．regulations of learning Chinese | D．Learning arrangements for elective courses |
The courses which can be chosen don’t include _______.
| A．Chinese Culture | B．Advanced Chinese |
| C．Elementary Chinese | D．Intermediate Chinese |
According to the arrangement, who must finish choosing curriculums in June?
| A．Doctor students | B．Master students |
| C．Undergraduate students | D．International students |
You can learn the instructions in the course selection from_______.
| A．your friends | B．your teachers | C．Attachment One | D．Attachment Two |
On the first day of class, Mr. Whiteson gave us a lecture about a creature(生物) called cattytiger, a kind of cat-like animal that completely disappeared during the Ice Age. He passed round a skull (头骨) as he talked, and we all felt interested and took notes while listening. Later, we had a test about that.
When he returned my paper, I was very, very surprised. There was a very large cross through each of my answers. And so it was with everyone else's in our class.
What had happened? Everyone was wondering and couldn't wait to get the answer.
Very simple, Mr. Whiteson explained. He had made up all that story about the cattytiger. There had never been such an animal. So why none of us noticed that and how could we expect good marks for the incorrect answers?
Needless to say, we got very angry. What kind of teacher was this?
We should have guessed it out, Mr. Whiteson said. After all, at the very moment he was passing around the cattytiger skull (in fact, a cat's), hadn't he been telling us that it completely disappeared during the Ice Age? Clearly he was telling a lie. But we just kept busy making notes and none used his head. We should learn something from this. Teachers and textbooks are not always correct. We failed in the test because we didn't ______.
| A．take notes while listening |
| B．show interest in what Mr. Whiteson said |
| C．listen to the teacher carefully |
| D．think carefully |
We got angry because ______.
| A．Mr. Whiteson didn't tell us the truth about cattytiger |
| B．we failed in the test |
| C．we didn't know why he played the joke on us |
| D．there was no cattytiger |
We didn't find out it was a lie for ______.
| A．we simply believed our teacher very much |
| B．we took notes carelessly |
| C．we hadn't watched the skull carefully enough |
| D．Mr. Whiteson spoke too fast |
Mr. Whiteson meant that ______.
| A．teachers couldn't make any mistakes |
| B．textbooks might be wrong sometimes |
| C．we should speak up if we thought our teacher or the textbook was wrong |
| D．we shouldn't believe our teachers because sometimes they might tell lies |