This explain skill say information than again polite available smile |
How you speak on the telephone is very important．If you use good telephone（1） ，the caller will be happy．If not，they may not want to deal with（打交道）you or your company（2） ．
First，make sure you answer the call formally（正式地），giving your name and the name of your company．（3） will let the caller know that you are professional．
You should also remember（4） as you speak，and use a friendly tone（语调）．If you sound bored or too busy，the caller will think you are impolite．
Your choice of words can make a big difference，too．For example，if you have not heard what a caller（5） ，it is much more polite to say "I'm sorry．Could you say that again，please？"（6） to simply say "What？"．
Similarly，if a caller asks to speak to someone，don't just say "yes" or "no"．If the person is（7） ，say that you will put the caller through to them．If they are unavailable，（8） where they are，and then take a message．
In either situation，you will also need to get some（9） about the caller，such as their name or company．Make sure you get all that you need ，and most importantly，ask for it（10） !
Mr． White lived in a house less than two miles from his office， so he could（1） home for lunch every day． Every time he drove back home， （2） cars were parked outside his house and there was no room for his car． He had to park his car somewhere else， and then walked back home． This made him very （3） ．
Then he wrote "NO PARKING"（4） a small board． In the garden facing the road， but it didn't work． People seem to obey only a public notice．
Mrs． White asked him to （5） a police notice． But he was afraid to do so． Then Mrs． White asked him to make（6） just like a police notice． But he said he was not a （7） and couldn't use the word "police"． However， after a few days， Mr． White made a notice board．
"Oh， dear!" Mrs． White looked at the board and said． "You told me you couldn't use the word‘police'， （8） why do you use it？"
"（9） at it again， please．" Mr． White said． Mrs． White looked at it （10） this time and found it was a "polite" notice． She started to laugh， "You are really clever．"
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（1）A． drive |
B． walk |
C． fly |
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（2）A． some |
B． many |
C． no |
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（3）A． angry |
B． happy |
C． excited |
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（4）A． in |
B． on |
C． under |
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（5）A． buy |
B． bring |
C． steal |
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（6）A． one |
B． it |
C． that |
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（7）A． policeman |
B． teacher |
C． worker |
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（8）A． or |
B． so |
C． but |
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（9）A． Look |
B． Looking |
C． Looked |
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（10）A． quietly |
B． carefully |
C． quickly |
What does a cake look like？ Maybe you've got lots of different answers in mind， but Zhou Yi and his team's cakes will certainly make you feel amazed!
Zhou is called China's "Sugar King"． Last November in the UK． he and his team won three gold medals and two bronze medals（铜牌） at the International Cake Competition， the world's largest cake competition．
Zhou and his team's cakes show not only their great cake﹣making skills， but also traditional Chinese culture and art． For example， one of the gold medal﹣winning cakes shows China's first and only female（女性的） emperor Wu Zetian as a young woman． （4）Someone said that the cake showed the beauty of Chinese art to the world!
But don't think creating such amazing works of art is very easy． "Some parts were made eight times just because the result was not quite what I wanted，" Zhou said． "You need to build every single part over and over again until you find the perfect fit．" （5）他希望能通过他让人们更多地了解中国．
（1）How many medals did Zhou Yi and his team win last November？ 5
（2）Was it easy for Zhou Yi and his team to make these cakes？ No，it wasn't．
（3）If you were Zhou Yi， what would you make to join the competition？ I want to do some cake with Chinese characteristics．
将短文中划线的两个句子翻译成中文或英文．
（4） 有人说蛋糕向世界展示了中国艺术之美！
（5） He hopes to let people know more about China through him．
（A： John B： Alan）
A： Good morning， Alan! Long time no see．
B： （1） ．
A： Did you come back to Loudi yesterday？
B： （2） ． It was crowded on my way home yesterday．
A： Oh! Today is Dragon Boat Festival． Do you have any activities？
B： I've no idea． （3） ？
A： Yes， there is a boat race in Loudi this morning．
B： （4） ？
A： I'd love to， but I have an important English exam this morning．
B： （5） ．
A： Thank you very much．
Lily was a single mother who lived with her little son． She lost her job two years ago and hey lived （1） very hard life． Her heart was （2） （break） every time her son asked， "Can I have some more bread， Mommy？"
One day， （3） her son asked the same question again， she bought some food with her only 5dollars and cooked a big meal for him at home． Lily was a shy mother， but she was strong﹣minded． She used to love writing， so she decided （4） （write） some articles for magazines to make money．
Things went （5） （well） than before． Thanks to some free （6） （vegetable） provided by the local food bank， her son had more to eat． Once he told Lily that the dishes she made （7） （be）very delicious． Suddenly， an idea came to Lily's mind，" （8） not share my recipes（食谱） on the Internet？" She did so． Many people liked her recipes and she became popular．
Soon after that， Lily wrote a book on （9） （cook） and got much money from it． Finally， she had a good sleep for the （10） （one）night during the two years． Now Lily lives happily， but she'll never forget the days when she worked hard for a good life．
We all have days when we are down， tired and unhappy． Even if sadness is part of our life， let's try to make it small． （1） ．
Exercise．
Doing Exercise is a great way to clear sadness in your mind． （2） ．
Listen to music．
（3） ．Some kinds of music work better than others， so try to find out what kind of music works the best for you．
（4） ．
You can find pleasure in reading a book， watching a sunrise， taking a hot shower， or something like that．
These ways will cheer you up when you are down， but don't just use them when you are sad． （5） ．You will be surprised to learn that these simple ways will keep your sadness away．
A． Take some "me" time
B． It can be your favourite music
C． Try and practise them every day to make them a habit
D． Even something as simple as taking a walk will get you relaxed
E． Here are a few simple ways to help you feel better when you are feeling sad