Being street smart is an important skill to have and a good way to take care of yourself．
Always carry your phone with you， but do not look at（1） while yon are walking． Being able to communicate or call for help is important，so keep a list of useful numbers． But put your phone away while you are walking so that you can keep your（2） up and see what's going on around． If you do need to check your phones，（3） and look at it quickly．
Don't wear earphones（4） you are out． If you have to（5） something when you're out， use only one earphone or play it at a very low volume（音量）．
Travel with（6） or family members when possible and never go anywhere with a stranger． It's（7） to be careful with strangers． Remember not to get into a stranger's car if they call you over．
（8） dark and out﹣of﹣the﹣way places． Do not take short cuts through dark areas， even if it will make your trip much faster． If you have to go to unsafe places， go（9） someone you know or speak to someone over the phone while you are there．
Run and shout if you feel unsafe． Run away as fast as you can towards a police station， hospital， or nearby business for（10） ． Shout as loudly as you can to get the attention of people nearby．
（1）A． me |
B． it |
C． him |
D． her |
（2）A． head |
B． nose |
C． hands |
D． arms |
（3）A． walk |
B． run |
C．stop |
D． start |
（4）A． though |
B． unless |
C． until |
D． while |
（5）A． look for |
B． wait for |
C． listen to |
D． talk to |
（6）A． parents |
B． brothers |
C． sisters |
D． friends |
（7）A． important |
B． impossible |
C． boring |
D． interesting |
（8）A． Find |
B． Avoid |
C． Visit |
D． Clean |
（9）A． to |
B． for |
C． with |
D． without |
（10）A． help |
B． drink |
C． money |
D． medicine |
Complain（抱怨） Politely
Not everything goes the way you want it to． You may go to a restaurant and order a nice meal． But your order is wrong or not cooked properly． You may buy a product that breaks the next day． （1） However， if you speak angrily to people， they will become defensive（自卫的）． Then they are less likely to help you． A more effective （有效的） way to get what you want is to stay calm．
Use polite language and a friendly tone of voice． Start with phrases such as， "I'm sorry to bother you， but…"or "Excuse me， but could you…？" For example， "I'm sorry to bother you， but I ordered potato soup， not vegetable．" Phrasing your complaint as a question also helps． （2） "Could you help me？ I just bought this phone case yesterday， but it's cracked．"
（3） There is no faster way to make someone defensive than by blaming them． Use the phrase， "I know this isn't your fault， but…" or "There has been a misunderstanding．" （4）_____ Blaming people isn't as important as getting a problem fixed!
There are honest mistakes， but at times someone may try to take advantage of you． In that case， don't say "Hey! You're trying to cheat me!" Instead， use the phrase， "I understood that…" For example， "I understood that the service charge was included in the price．" Then give the person a chance to answer．
If you don't get what you want with polite conversation， ask to speak to a manager or supervisor． （5）
A． When trying to correct a problem， don't blame（责备） the person you're talking to．
B． People like to be asked rather than told!
C． But usually， you'll find that polite words and a smile will resolve a situation．
D． These kinds of experiences make you want to complain．
E． These phrases let people know you are only angry at the situation．
It's d for people to use the mobile phone while crossing the street．
Mr． King is very p ．He often explains difficult problems many times until we understand．
﹣Cindy， what kind of restaurants do you like ？
﹣I p restaurants that can provide customers with free Wi﹣Fi．
You'll have to hurry if you want to c that train．