Drawing might help you think
When you're sitting in class， have you ever drawn pictures in the margins of your notebooks？ If so， your teacher might have told you （1） （stop）． Many people think of doodling （涂鸦）as a distraction（精神涣散） from more important things． But it might be just the opposite．
One study shows that doodling may help you remember things you hear． In 2009 researchers asked two groups of people to listen to a phone message． One group （2）_____ （encourage） to doodle， but the other was not．Neither group knew that it would be asked to remember information from the message． But the group that doodled remembered 29 percent more．
Other people （3） （suggest）other uses for drawing． Jesse Prinz， a professor who studies doodling， says it can help you think creatively． Walking away from a problem to draw might actually help you solve it． When you come back， you （4） （have） a fresh perspective and figure out an answer more quickly．
Two years ago， an author named Sunni Brown （5） （write）a book on doodling． She argues that doodling is a tool that can help people think． She admits that people see doodling as doing nothing， but she wants to change that． In fact， she runs a business that helps companies improve organization and planning through doodling． Brown （6） （believe）doodling is helpful because it incorporates （整合） many ways of learning． You learn in four ways： seeing， hearing， reading or writing， and through movement． The more ways you use， the better you learn． And when you doodle while you （7） （listen）to a lecture， you use all four．
You might think that being good at （8） （draw）is important for doodling． But if the point of doodling is to help you think， then it doesn't matter what the picture looks like． Even if you're not an artist， doodling can help you． So next time you need help focusing， pick up a pen and doodle away!
Complain（抱怨） Politely
Not everything goes the way you want it to． You may go to a restaurant and order a nice meal． But your order is wrong or not cooked properly． You may buy a product that breaks the next day． （1） However， if you speak angrily to people， they will become defensive（自卫的）． Then they are less likely to help you． A more effective （有效的） way to get what you want is to stay calm．
Use polite language and a friendly tone of voice． Start with phrases such as， "I'm sorry to bother you， but…"or "Excuse me， but could you…？" For example， "I'm sorry to bother you， but I ordered potato soup， not vegetable．" Phrasing your complaint as a question also helps． （2） "Could you help me？ I just bought this phone case yesterday， but it's cracked．"
（3） There is no faster way to make someone defensive than by blaming them． Use the phrase， "I know this isn't your fault， but…" or "There has been a misunderstanding．" （4）_____ Blaming people isn't as important as getting a problem fixed!
There are honest mistakes， but at times someone may try to take advantage of you． In that case， don't say "Hey! You're trying to cheat me!" Instead， use the phrase， "I understood that…" For example， "I understood that the service charge was included in the price．" Then give the person a chance to answer．
If you don't get what you want with polite conversation， ask to speak to a manager or supervisor． （5）
A． When trying to correct a problem， don't blame（责备） the person you're talking to．
B． People like to be asked rather than told!
C． But usually， you'll find that polite words and a smile will resolve a situation．
D． These kinds of experiences make you want to complain．
E． These phrases let people know you are only angry at the situation．
It's d for people to use the mobile phone while crossing the street．
Mr． King is very p ．He often explains difficult problems many times until we understand．
﹣Cindy， what kind of restaurants do you like ？
﹣I p restaurants that can provide customers with free Wi﹣Fi．