As a businesswoman，I care deeply about my customers．But like anyone for whom you feel affection，（1） can also drive you mad．They'll come rushing in，（2） their handbag's been stolen．They'll（3） that they left it in the changing room，create havoc（混乱）and then（4） it had been in their car all the time．They'll have tried out half the（5） in the shop，and want the only style you don't have left in a（6） colour． I do know how upset the shop staff can get，but I try to persuade them to keep（7） ．
I remember the first really（8） customer we had at Covent Garden．She was（9） absolutely everything， nothing was right and I was rather （10） that she became a "regular"．After a while，she（11） for the way she behaved at the beginning．She had split up with her husband the week before，was living in a flat（12） ，and since she'd found it too much to cope with （应对）， she'd taken it out on（13） people．
That taught me a valuable（14） and I pass it on to the people who（15） in the market．Don't take it （16） ．If a customer is rude or difficult，just think "Maybe she's had a row with her husband．Maybe her child's not （17） ．" Always water it down and don't let your ego（自我）get（18） ．If you do，you won't be able to（19） it and the whole thing develops into an unpleasant scene and that（20） everyone's day．
（1）A． shopkeepers |
B． customers |
C． salespersons |
D．receptionists |
（2）A． saying |
B． pretending |
C． guessing |
D． replying |
（3）A． agree |
B． promise |
C． imagine |
D． swear |
（4）A． forget |
B． decide |
C． discover |
D． assume |
（5）A． foods |
B． catalogues |
C． belongings |
D． goods |
（6）A． particular |
B． different |
C． matching |
D． natural |
（7）A． fighting |
B． smiling |
C． waiting |
D． changing |
（8）A． generous |
B． polite |
C． careless |
D． difficult |
（9）A． curious about |
B． displeased with |
C． patient with |
D． uncertain about |
（10）A． relaxed |
B． delighted |
C． surprised |
D． embarrassed |
（11）A． searched |
B． argued |
C． prayed |
D． apologized |
（12）A． by chance |
B． by herself |
C． on purpose |
D． on duty |
（13）A． rude |
B． such |
C． other |
D． lonely |
（14）A． lesson |
B． trick |
C． skill |
D． trade |
（15）A． work |
B． shop |
C． meet |
D． quarrel |
（16）A． kindly |
B． secretly |
C． personally |
D． casually |
（17）A． ready |
B． away |
C． up |
D． well |
（18）A． out of sight |
B． in the way |
C． behind the scene |
D． above the law |
（19）A． stress |
B． expect |
C． handle |
D． blame |
（20）A． ruins |
B． makes |
C． starts |
D． saves |
With the _________ (develop) of industry, air pollution is getting more and more serious. In Beijing, many people suffer different kinds of illnesses because
_________ air pollution.
Air pollution is caused by the following __________: about half of the problem is caused by vehicles. There are more and more cars, buses on the roads, and they give off
__________ (poison) gases.25% of air pollution is caused by factories. Another factor is the smokers. Smoking not only does harm to their health
__________ to others.
_________ these, about 10% of air pollution is caused by other reasons.
We should take some measures to fight __________ pollution. New fuel can be used to take
___________ place of gas. We can plant more trees. If everybody realizes the
__________ (important) of environment and does something to stop pollution, the problem will
_______ (solve) .
My father became （addict） to smoking cigarettes. As
result of smoking, he got lung cancer. And he was
danger of losing his life. His doctor didn’t allow him
(smoke) any more. My father had to take the doctor’s
(advise). As
as I know, smoking cigarettes has many other dangers to humans. Every year, a lot of people die of the illnesses or they’re
(serious) injured in fires
(cause) by smoking. And the number of people
lose their lives
(increase) at present. Therefore, I call on people to keep away from smoking.
It was Friday night and Mike was in his office, sad.
Jean,had been Mike’s friend for ten years,
(give)him a friendly call,” What are you going to do tomorrow?”
“Nothing.”
“Let’s go fishing. We haven’t donefor ages.”
Mike became very happy and accepted the invitation. So the two men went to Loire Riverfollowing day.
While waiting ,Mike said that his employees had been unhelpful, and he found it difficult(get) the results he wanted from them.
“What do you think about it?” asked Jean.
“Yeah, they never listen to me,” replied Mike while eating his bananas.
A couple of minutes(late), Mike put aside the bananas he’d been eating and shouted
(excited), “Great, a large fish!”
Jean smiled. He asked Mike, “What did you use your bait(鱼饵), the way?”
“A worm,” Mike replied. “Why didn’t you use your bananas? You’re very fond of them, aren’t you?”
“Well, my friend,I do love bananas, I’m not stupid enough to put them on as my bait.”
“So it’s not going to work?”
“No.”
“Why not use thecommon sense when fishing for people?”
When I was in junior high school, darkness began filling my mind. I don’t know the reason why it began. All I know is that I started f hopeless and worthless. I hid in my room, staring out of the window, thinking about all my
(失败). I even questioned whether being
(活着) was worthwhile. My dark mood wasn’t constant. It would fade at t
, but it always returned.
It was my parents and my friends that helped me ge the dark mood. At the beginning when I was depressed, I was
(尴尬) to tell anyone. I didn’t want to seem weak or needy. But later I found that when I told my friends my feelings, they never laughed at me. On the
, they supported and encouraged me. So remember: no one can face depression a
. If you’re depressed, find someone — a friend, parent or teacher — and tell them your feelings. Consider
a doctor or psychologist, if it is getting worse.
In fact, t depression affects many people all over the world, treatments are available and can bring hope and joy back into their life.
It is a common thing to forget to return a book to the library after you’ve borrowed it. Maybe, you’ll realize it has been some (month) since you borrowed it and decide to return it.
(similar), when Ron Webster borrowed a book from the library of the University Of Liverpool, he too forgot to return it. When he was 30, back in 1953, he was working
a research assistant in the university. It was during this time
he loaned a book titled “Structure and Function in Primitive Society.” Shortly after he borrowed this book, he
(call) to London to continue his research. Just as you might have expected, Ron Webster completely forgot the whole thing.
Ron had a (success) career and worked for Ford before retiring and leading a relaxed life. Recently when he took
look at his collection of books, he discovered the old book borrowed 61 years ago. He contacted University officials to tell about the
(possible) of returning the book.
University Librarian was (amaze) to see Ron arrive at the University Of Liverpool,
(try) to return a book that he borrowed 61 years ago.
Just in case you were wondering, the total fine that Ron Webster had accumulated over the years amounted to £4,510.