As a businesswoman,I care deeply about my customers.But like anyone for whom you feel affection,(1) can also drive you mad.They'll come rushing in,(2) their handbag's been stolen.They'll(3) that they left it in the changing room,create havoc(混乱)and then(4) it had been in their car all the time.They'll have tried out half the(5) in the shop,and want the only style you don't have left in a(6) colour. I do know how upset the shop staff can get,but I try to persuade them to keep(7) .
I remember the first really(8) customer we had at Covent Garden.She was(9) absolutely everything, nothing was right and I was rather (10) that she became a "regular".After a while,she(11) for the way she behaved at the beginning.She had split up with her husband the week before,was living in a flat(12) ,and since she'd found it too much to cope with (应对), she'd taken it out on(13) people.
That taught me a valuable(14) and I pass it on to the people who(15) in the market.Don't take it (16) .If a customer is rude or difficult,just think "Maybe she's had a row with her husband.Maybe her child's not (17) ." Always water it down and don't let your ego(自我)get(18) .If you do,you won't be able to(19) it and the whole thing develops into an unpleasant scene and that(20) everyone's day.
(1)A. shopkeepers |
B. customers |
C. salespersons |
D.receptionists |
(2)A. saying |
B. pretending |
C. guessing |
D. replying |
(3)A. agree |
B. promise |
C. imagine |
D. swear |
(4)A. forget |
B. decide |
C. discover |
D. assume |
(5)A. foods |
B. catalogues |
C. belongings |
D. goods |
(6)A. particular |
B. different |
C. matching |
D. natural |
(7)A. fighting |
B. smiling |
C. waiting |
D. changing |
(8)A. generous |
B. polite |
C. careless |
D. difficult |
(9)A. curious about |
B. displeased with |
C. patient with |
D. uncertain about |
(10)A. relaxed |
B. delighted |
C. surprised |
D. embarrassed |
(11)A. searched |
B. argued |
C. prayed |
D. apologized |
(12)A. by chance |
B. by herself |
C. on purpose |
D. on duty |
(13)A. rude |
B. such |
C. other |
D. lonely |
(14)A. lesson |
B. trick |
C. skill |
D. trade |
(15)A. work |
B. shop |
C. meet |
D. quarrel |
(16)A. kindly |
B. secretly |
C. personally |
D. casually |
(17)A. ready |
B. away |
C. up |
D. well |
(18)A. out of sight |
B. in the way |
C. behind the scene |
D. above the law |
(19)A. stress |
B. expect |
C. handle |
D. blame |
(20)A. ruins |
B. makes |
C. starts |
D. saves |
假定你是班长李华,请根据以下内容给新任外教Smith先生写一封信, 向他表示欢迎并转达同学们对英语课的希望:
1. 介绍西方文化;
2. 组织多样活动;
3. 关注学生发音, 提高听说能力。
注意:
1.词数100左右;
2.可以适当增加细节,以使行文连贯;
3.开头已为你写好。
Dear Mr. Smith,
I’m writing on behalf of my class to extend our warm welcome to you. Here are some of our expectations for your English class.
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Yours truly,
Li Hua
He is the man who for many people has been a role model. Now your biggest hero deserves a special day you can express your thanks and let him know how much
_(important) he is to you than any other model.
The idea of Father’s Day came from American woman called Sonara Smart Dodd in 1909. Dodd wanted a special day
(honor) her father. He raised six children by
__after his wife died. Dodd thought there needed to be a day to honor loving dads.
The first Father’s Day (celebrate) on June 19, 1910. In 1924, U.S. President Calvin Coolidge supported the idea of a
(nation) Father’s Day. Finally, in 1996, President Lyndon Johnson declared the third Sunday of June as Father’s Day.
The third Sunday of June—which (fall) on June 21, 2015—is Father’s Day. Here are some ways to show your love and respect:
* Send him a (greet) card. Fathers prefer cards which are not too emotional. So choose one that will make him laugh.
* If he has a computer, cover his desktop words like “I Love you Dad”.
* A small present, such as a framed photo of your family, can make him feel like a king.
Never before in history ________ a city been so completely destroyed. San Francisco is gone. Nothing is left of it ___
_____ memories and some houses far from the centre of the city. Its businesses are gone. The factories, hotels and palaces are all gone too. Within an hour __
____ the earthquake, the smoke of San Francisco’s fires could be seen 160 kilometres away. The sun was red in the dark sky. There was no stopping the fires. There was no way to organize ____
___ communicate. The steel railway tracks were now ___
____(use). All of the ways ___
_ man had made to keep the city safe were gone in the thirty seconds the earth moved.
Out at sea it was calm. No wind came up. ________ from all direction---east, west, north, and south, strong winds blew upon the ___
____ (luck) city. Man himself had to make ruins of some of the city’s best buildings ____
_____ that they would not be a danger to those in the streets. A list of buildings undestroyed was now only a few addresses. A list of the brave men and women would fill a library. A list of all ____
____ killed will never be made.
Why do people travel? Well, many people travel ________ they want to see other countries and visit places __
___ are famous, interesting or beautiful. People also travel to meet their friends, to taste new kinds of food, to experience life in other parts of the world, ___
___ simply get away from cold weather. Yet there are other reasons why people travel. Adventure travel is becoming more and more popular. Here is a quick look at two popular ___
__ (active): hiking(远足) and rafting(漂流).
Instead of ________ (spend) your vacation on a bus, in a hotel or sitting on the beach, you may want to try hiking. You will get close to nature and take exercise at the same time. The basic equipment you need for hiking is simple: strong shoes, clothes and ____
___ backpack(背包). You can hike in the mountains, in a forest or ___
____ a river.
Hiking is fun and exciting, but you should never forget safety. Here are some tips for a successful hiking:
● Don’t hike alone.
● Tell someone where you ________(go).
● Bring a mobile phone if you have ______.
● Watch out for dangers, ____ spiders, snakes and poisonous plants.
Mary: Well, it’s a lovely room. It’s quite a nice size, but I don’t like green paint very much. Would be all right if I painted the walls a different color?
White: Yes, that’s fine, as long as you don’t paint them a very dark color. One of my renters (paint) them black a few years ago. That was terrible.
Mary: Is there anything I know?
White: Well, I don’t allow cats (go) upstairs at all.
Mary: Oh? Not at all?
White: No, (absolute) not. I don’t like animals and I don’t allow smoking in bedrooms.
Mary: Oh, no, no. I agree that. I don’t smoke anywhere. Can I use the kitchen if I want to
something?
White: Yes, but only before 7 o’clock in the evening. And I don’t allow people to stick pictures on the walls. You know when you take the pictures away, marks (leave) on the walls.
Mary: OK. I see.
White: And one thing if you don’t mind. I don’t want any big noisy parties,
only two or three friends at the same time, please.
Mary: Oh, right. I will do that. Well, it sounds fair. Thank you very much.