Suppose you're in a rush, feeling tired, not paying attention to your screen, and you send an email that could get you in trouble.
Realisation will probably set in seconds after you've clicked "send". You freeze in horrors and burn with shame.
What to do? Here are four common email accidents, and how to recover.
Clicking " send " too soon
Don't waste your time trying to find out if the receivers has read it yet. Write another email as swiftly as you can and send it with a brief explaining that this is the correct version and the previous version should be ignored.
Writing the wrong time
The sooner you notice, the better. Respond quickly and briefly, apologizing for your mistake. Keep the tone measured: don't handle it too lightly, as people can be offered, especially if your error suggests a misunderstanding of their culture(I.e. incorrect ordering of Chinese names).
Clicking " reply all " unintentionally
You accidentally reveal(透露)to entire company what menu choices you would prefer at the staff Christmas dinner, or what holiday you'd like to take. In this instance, the best solution is to send a quick, light-hearted apology to explain your awkwardness. But it can quickly rise to something worse, when everyone starts hitting "reply all" to join in a long and unpleasant conversation. In this instance, step away from your keyboard to allow everyone to calm down.
Sending an offensive message to it ' s subject
The most awkward email mistake is usually committed in anger. You write an unkind message about someone, intending to send it to a friend, but accidentally send it to the person you're discussing. In that case, ask to speak in person as soon as possible and say sorry. Explain your frustrations calmly and sensibly-see it as an opportunity tic hear up any difficulties you may have with this person.
36. After realizing an email accident, you are likely to feel _______.
| A． |
curious |
B． |
tired |
C． |
awful |
D． |
funny |
37. If you have written the wrong name in an email, it is best to ________.
| A． |
apologise in a serious manner |
| B． |
tell the receiver to ignore the error |
| C． |
learn to write the name correctly |
| D． |
send a short notice to everyone |
38. What should you do when an unpleasant conversation is started by your "reply all" email?
| A． |
Try offering other choices. |
| B． |
Avoid further involvement. |
| C． |
Meet other staff members. |
| D． |
Make a light-hearted apology. |
39. How should you deal with the problem caused by an offensive email?
| A． |
By promising not to offend the receiver again. |
| B． |
By seeking support from the receiver's friends. |
| C． |
By asking the receiver to control his anger. |
| D． |
By talking to the receiver face to face. |
40. What is the passage mainly about?
| A． |
Defining email errors. |
| B． |
Reducing email mistakes. |
| C． |
Handling email accidents. |
| D． |
Improving email writing. |
Although many butterflies remain to be decreasing in the long run, last year three quarters of endangered species saw an increase in number, including some rare species.
Experts said the improvement in the butterflies’ fortunes was likely to be the result of effective action on protection, such as leaving open wetland in woods where flowers can grow, and better weather in 2010 after three damaging wet summers.
Dr Tom Brereton said butterflies are extremely sensitive to changes in the weather. Last ye
ar saw a warm summer for successful feeding, which helped a number of butterflies in some way.
He even said climate change could be benefiting some butterfly species but many other butterfly species suffer from it. For example, the mountain ringlet suffers as it needs cold climates. And at the same time, the change is too rapid for most to get used to.
In the long run butterfly numbers have continued to drop, with three quarters of the nearly 60 species found in Britain seeing numbers fall in recent decades and nearly half of them seriously threatened.
The Lulworth skipper, one of the UK’s rarest butterflies, had its worst year since 1976, and there are people worrying that changing the environment to benefit other species may be harming this kind of butterfly. Wild flowers have been grown in some places to help other butterflies but the Lulworth skipper needs long grass and wild areas. Meadow browns, the country’s most common species, also had the worst year on record. Some other kinds of butterflies also had a bad year.
However, in the short term many butterflies saw an increase in number in 2010 compared to 2009 levels.
…Which was a reason for the increase in the number of the butterflies last year?
| A．The protection of humans. | B．A wet summer. |
| C．Changes in the butterflies’ habits. | D．The decrease in wetland in woods. |
We can learn from Dr Tom Brereton’s words that .
| A．the mountain ringlet can quickly adapt to climate change |
| B．butterflies can help slow down climate change |
| C．climate change can be both beneficial and harmful to butterflies |
| D．other kinds of animals also suffer from climate change |
What is most likely to be discussed in the following paragraph?
| A．Why some butterflies decreased in number in 2010. |
| B．How to protect butterflies in the coming winter. |
| C．Effects of climate change on butterflies. |
| D．Examples of butterflies that have increased in number. |
What is the passage mainly about?
| A．Some butterflies in Britain have had a good year. |
| B．Butterflies in Britain have different habits. |
| C．Butterflies are well protected in Britain. |
| D．Butterflies are disappearing from Britain. |
For about a decade, I knew that I needed to improve my handwriting, but I always put it off. “My typing skills are good, my communication skills are good, and all my other abilities are adequate for the job I do and the life I live. Why would I need to improve my handwriting in such a modern world?” I thought.
I was sort of hit by the fact that my handwriting needed improving quite suddenly in the form of a note from my boss. Obviously one of the notes I had posted on the office message board had been misunderstood because of my handwriting. My boss demanded that I learn to write in a neat way, something I couldn’t ignore any longer.
I tried a lot of different methods to improve my handwriting. Nowadays, there are more resources than before. You don’t even have to go to the store and can buy handwriting training materials online. I tried out a lot of these, and my handwriting did improve somewhat. Now I make sure I form every letter correctly. This is inconvenient and time-consuming, but it is better than having my comments misread.
People come up to me and tell me how nice my handwriting is. I have never thought of that, but this is exactly what has happened. It really is a pleasure, but it isn’t enough. In the long run, I actually have to go to a handwriting coach to improve my handwriting. It seems like I have years and years of bad habits that I have to break, and this isn’t something I could handle on my own. I need someone to teach me how to write clearly from the ground up.The underlined word “adequate” in the first paragraph probably means “”.
Aclear enough B. common enough C. good enough D. special enoughThe writer made the decision to improve his handwriting because .
| A．he had planned for that for a long time |
| B．he was shocked by his boss’ good handwriting |
| C．he was often misunderstood because of his handwriting |
| D．his boss asked him to work on his handwriting |
How did the writer try to improve his handwriting?
| A．He practiced writing mainly on his own. |
| B．He practiced writing and typing at the same time. |
| C．He joined a handwriting training class. |
| D．He employed a coach to teach him online. |
What does the writer think of his handwriting at present?
| A．Unacceptable. | B．Perfect. | C．Worse. | D．Better. |
ARIZONA
Thunderbird Lodge in Canyon de Chelly
A one-night stay at the historic lodge starts at $59 for a single room and the lodge offers half-day tours of Canyon de Chelly ( $41 for adults and $32 for children aged 12 and under).
Time: May 31, 2009 ~ Nov. 1, 2009
Details: Hotel taxes are an additional 17.1 percent
Contact: 800/679-2473, tbirdlodge.com
CALIFORNIA
Zephyr Cove Resort at Lake Tahoe
A three-night stay in a lakeside cabin(小木屋) for two people, an Emerald Bay sightseeing for two, free breakfast and lunch. Rates are $299 per couple – saving of up to $400.
Details: Hotel taxes are included
Time: Through Dec. 15, 2009
Contact: 800/234-8946, zephyrcove.com
NEVADA
Montelago Village at Lake Las Vegas
A one-night stay at the mediterranean-style Montelago Village, 17 miles from Las Vegas. Rates start at $65 per person including ice-skating fees and skate rentals.
Details: Hotel taxes are an additional 12 percent
Time: Nov. 17, 2009~Jan. 15, 2010
Contact: 866/399-2753, montelagovillage.com
YELLOWSTONE
Mammoth Hot Springs Hotel
A two-night stay, breakfast daily, full day ski rental, unlimited ice-skating and skates and a book of Yellowstone photos. Rates start at $119 per person. A one-night stay at the hotel starts at $65.
Details: Hotel taxes are an additional 8 percent
Time: Jan .1, 2010~May 2, 2010
Contact: 866/439-2473, travelyellowstone.comIf a couple and their 14-year-old son want to have a half-day tour of Canyon de Chelly on Oct. 13, 2009, they should pay __________.
| A．$114 | B．$123 | C．$177 | D．$189 |
If you are interested in ice-skating, you may find more information in __________.
| A．tbirdlodge.com and zephyrcove.com |
| B．montelagovillage.com and tbirdlodge.com |
| C．zephyrcove.com and travelyellowstone.com |
| D．travelyellowstone.com and montelagovillage.com |
If you have a holiday in December, and intend to stay in a European-style hotel, you may go to __________.
| A．Mammoth Hot Springs Hotel |
| B．Zephyr Cove Resort at Lake Tahoe |
| C．Montelago Village at Lake Las Vegas |
| D．Thunderbird Lodge in Canyon de Chelly |
Sony and Toyota are struggling. But one brand name is booming (繁荣) in Japan during the economic slowdown—Mickey Mouse.
According to the company that runs Tokyo Disneyland, Japan’s busiest theme park will be more packed than ever over Christmas and New Year’s Day. Despite the bad economy, it’s already been a record year for an escape which is cheaper than the average night out in pricey Tokyo.
“Here, economic depression (萧条) seems a world away,” visitor Namie Katsunuma said. “This is the only place where I can totally forget the economic worries and hardships of my life.”
The single mother’s salary at an auto factory was cut in November but, with her $500 yearly pass in hand, she makes the 95-km journey from her home to Tokyo Disneyland every couple of months.
The park’s operator, Oriental Land Co, estimates (估算) a record 26.5 million people will visit Tokyo Disneyland and its nearby sister park, Disneysea, during the financial year ending in March. The company is forecasting sales of a record $4.2 billion, up almost 10 percent.
“In a way, the economy works well for Tokyo Disneyland,” said Hiroshi Watanabe, an economist at the Tokyo-based Daiwa Research Institute. “Because of the economic depression, people have stopped buying cars and houses or going to Hawaii, and Tokyo Disneyland offers an affordable and pleasant alternative.”
Around the world, Disney’s theme parks have been a bright spot for the brand this year as people seem to look for an escape from bad times. According to the passage, what happens to Tokyo Disneyland this year?
| A．Fewer people visit it. | B．Less money is made. |
| C．It attracts more visitors. | D．Its sales have reached $4.2 billion. |
What can be the possible reason for Tokyo Disneyland’s boom?
| A．It costs less money to play here than in any other theme park. |
| B．People have a new understanding of amusement. |
| C．The economic depression has changed people’s plans to spend money. |
| D．Visitors seek an escape from economic depression. |
What does the underlined word “alternative” mean in the sixth paragraph?
| A．choice. | B．park. | C．time. | D．trip. |
According to the last paragraph, what is the writer probably going to write?
| A．The theme parks that attract most visitors. |
| B．More examples of success of Disney theme parks. |
| C．Tokyo Disneyland’s plan for the next year. |
| D．The economic depression in other companies. |
Flight Distance
Any observant people have noticed that a wild animal will allow a man or other potential enemy to approach only up to a given distance before it escapes. “Flight distance” is the terms used for this interspecies spacing. As a general rule, there is a positive relationship between the size of an animal and its flight distance --- the larger the animal, the greater the distance it must keep between itself and the enemy. An antelope will escape when the enemy is as much as five hundred yards away. The wall lizard’s flight distance, on the other hand, is about six feet. Flight is the basic means of survival for mobile creatures.
Critical Distance
Critical distance apparently is present wherever and whenever there is a flight reaction. “Critical distance” includes the narrow zone separating flight distance from attack distance. A lion in a zoo will flee from an approaching man until it meets a barrier that it cannot overcome. If the man continues the approach, he soon penetrates（穿过，透过）the lion’s critical distance, at which point the cornered lion turns back and begins slowly stalk（逼近）the man.
Social Distance
Social animals need to stay in touch with each other. Loss of contact with the group can be fatal （致命的）for a variety of reasons including exposure to enemies. Social distance is not simply the distance at which an animal will lose contact with his group --- that is, the distance at which it can no longer see, hear, or smell the group --- it is rather a psychological distance, one at which the animal apparently begins to feel anxious when it goes beyond its limits. We can think of it as a hidden band that contains the group.
Social distance varies from species to species. It is quite short --- apparently only a few yards --- among some animals, and quite long among others.
Social distance is not always rigidly（刻板的）fixed but is determined in part by the situation. When the young of apes and humans are mobile but not yet under control of the mother’s voice, social distance may be the length of her reach. This is readily observed among baboons（狒狒）in a zoo. When the baby approaches a certain point, the mother reaches out to seize the end of its tail and pull it back to her. When added control is needed because of danger, social distance shortens. To show this in man, one has only to watch a family with a number of small children holding hands as they cross a busy street.Which of the following is the most suitable explanation to “Flight distance”?
| A．Distance between animals of the same species before escaping. |
| B．Distance between large and small animals before escaping. |
| C．Distance between an animal and its enemy before escaping |
| D．Distance between certain animal species before escaping. |
If a lion’s critical distance is penetrated, it will ________
| A．begin to attack | B．try to hide | C．begin to jump | D．run away |
The example of the children holding hands when crossing the street in the last paragraph shows that ________.
| A．social distance is not always needed |
| B．there is no social distance among children |
| C．humans are different from animals in social distance |
| D．social distance is sometimes determined by outside factors |
Which of the following one can be the best title of the passage?
| A．Critical Distance | B．Spacing in Animals |
| C．Relationship Between Animals | D．Psychological Distance |