Toyota recalls cars in safety alert.
Toyota is recalling more than two million cars in thief fears of sticking accelerator pedals, (踏板) just months after another major problem affected huge numbers.
The latest recall is due to potential problems with the pedal device that can cause the accelerator to become stuck.
The earlier issue affected 4.2m vehicles which we at the risk of the pedal becoming trapped under floor mats.
This time Toyota said in rare cases, the pedal mechanism were down, causing the accelerator to become harder to press, slower to return or, in some cases, stuck
It's said the problem appeared to be related to the potential build-up of condensation (压缩) on sliding surfaces in the accelerator system that helps drivers push down or release the pedal. A spokesman said the company did not yet have a solution to the latest problem but is working on it.
The recall affects the 2009-2010 RAV4, the 2009-2010 Corolla, the 2009-2010 Matrix, the 2005-2010 Avalon, the 2007-2010 Camry, the 2010 Highlander, the 2007-2010 Tundra and the 2008-2010 Sequoia. Of these, the Avalon, Camry and Tundra models -- encompassing (包含) about 1.7 million vehicles -- were also included in the previous pedal recall. The National Highway Traffic Safety Administration said in a statement that the problem is "a serious safety issue and we are pleased Toyota is taking immediate action to address it".
Toyota said drivers in the recalled vehicles whose pedals become stuck should firmly apply their brakes, drive the car to a safe location, shut off the engine and contact the nearest dealer.
Toyota's latest recall in November was blamed for several crashes, including an accident involving a Lexus that accelerated to more than 120 mph before crashing in San Diego, killing four people.
1. Why is Toyota recalling so many ears in the US?
A. To reduce price B. To reduce pollution
C. for the sake of safety D. For the sake of economy
2. Which statement is true according to the passage?
A. It's the first time for Toyota to recall cars
B. The reason of the latest recall is different from that of the earlier one
C. The Toyota company has found a good solution to the problem.
D. The recall only affects the cars made between 2009-2010
3. What shouldn't the driver in the recalled vehicles whose pedals get stuck do?
A. Turn on the car engine B. Get in touch with the nearest dealers immediately
C. Drive the ear to a safe location immediately D. Firmly apply their brakes
4. What can we infer from the The National Highway Traffic Safety Administration's statement?
A. It's too dangerous for the company to recall the cars
B. It's a waste of money for the company to recall the cars
C. It's not hard to solve the safety problem.
D. It's a relief to see that the company can face the problem.
Exploit your parking space
An unused parking space or garage can make money. If you live near a city center or an airport, you could make anything up to £200 or £300 a week. Put an advertisement（广告）for free on Letpark or Atmyhousepark.
Rent（出租）a room
Spare room? Not only will a lodger（房客）earn you an income, but also, thanks to the government-backed “rent a room” program, you won’t have to pay any tax on the first £4500 you make per year. Try advertising your room on Roomspare or Roommateeasy.
Make money during special events
Don’t want a full-time lodger? Then rent on a short-term basis. If you live in the capital, renting a room out during the Olympics or other big events could bring in money, Grashpadder can advertise your space.
Live on set
Renting your home out as a “film set” could earn you hundreds of pounds a day, depending on the film production company and how long your home is needed. A quick search on the Internet will bring up dozens of online companies that allow you to register your home for free—but you will be charged if your home gets picked.
Use your roof
You need the right kind of roof, but some energy companies pay the cost of fixing solar equipment(around￡14,000), and let you use the energy produced for nothing. In return, they get paid for unused energy fed back into the National Grid. However, you have to sign a 25-year agreement with the supplier, which could prevent you from changing the roof.If you earn ￡5000 from renting a room in one year, the tax you need to pay will be based on ______.
| A．￡800 | B．￡500 | C．￡4500 | D．5000 |
Where can you put an advertisement to rent out a room during a big event?
| A．On Letpark. | B．On Roomspare. |
| C．On Grashpadder. | D．On Roommateeasy. |
If you want to use energy free, you have to_____.
| A．sign an agreement with the government |
| B．pay around ￡14,000 for the equipment |
| C．sell the roof to some energy companies |
| D．keep the roof unchanged for within 25 years |
For whom is the text most probably written?
| A．Lodgers. | B．Advertisers. | C．House owners. | D．Online companies |
It’s 5:00 in the morning when the alarm (闹钟) rings in my ears. I roll out of bed and walk blindly through the dark into the bathroom. I turn on the light and put on my glasses. The house is still as I walk downstairs while my husband and three kids sleep peacefully. Usually I go for a long run, but today I choose my favorite exercise DVD, Insanity. Sweat pours down my face and into my eyes. My heart races as I face my body to finish each movement. As I near the end of the exercise ,I feel extremely tired, but a smile is of my face. It’s a smile because the DVD is over , but a smile of success from pushing my body to its extreme limit.
Some people enjoy shopping, smoking , food, work, or even chocolate. But I need exercise to get through each day. Some shake heads when they see me run through the town. Others get hurt when I refuse to try just one bite of their grandmother’s chocolate cake. They raise their eyebrows, surprised by my “no thank you,” or by my choice to have a salad. Over the years , I have learned it’s okay to just say “no.” I shouldn’t feel sorry for refusing food that I don’t want to eat.
So what drives me to roll out of bed at 5:00 a.m.? What gives me the reason to just say no to ice cream? Commitment. A commitment to change my life with a way that reduces daily anxiety, increases self –confidence and energy, extends life and above all improves my body shape. This is the point where a smile appears on my face as I look at myself in the mirror or try on my favorite pair of jeans that now fit just right. It’s through commitment and sweat that I can make a difference within myself inside and out.Why is there a smile on the author’s face in the morning?
| A．Because she sees her family sleeping peacefully. |
| B．Because she finishes her favorite exercise |
| C．Because she enjoys the interesting DVD |
| D．Because she feels a sense of achievement |
Which of the following is true according to Paragraph?
| A．She doesn’t like others r politely |
| B．She likes to make others surprised |
| C．Others don’t understand what she does |
| D．Others try to help her by offering her food |
What does the underlined word “commitment” in the last paragraph mean?
| A．Good health | B．Firm belief |
| C．A strong power | D．A regular habit |
What can we learn about the author from the text?
| A．She acts in a strange way |
| B．She wants to look different from others |
| C．She aims to develop a good body shape |
| D．She has difficult getting along with others |
In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .
For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.We can learn from Paragraph 2 that .
| A．complaining customers are hard to satisfy |
| B．unsatisfied customers receive better service |
| C．Satisfied customers catch more attention |
| D．well-treated customers promote business |
The writer mentions “phone rage”(Paragraph 3) to show that.
| A．customers often use phones to express their anger |
| B．people still prefer to buy goods online |
| C．customer care becomes more demanding. |
| D．customers rely on their phones to obtain services |
If a manager should show his empathy (Paragraph6), what would he probably say?
| A．“I know how upset you must be.” |
| B．“I appreciate your understanding.” |
| C．“I’m sorry for the delay.” |
| D．“I know it’s our fault.” |
Customer delight is important for airlines because .
| A．their telephone style remains unchanged |
| B．they are more likely to meet with complaints |
| C．the services cost them a lot of money |
| D．the policies can be applied to their staff |
Which of the following is conveyed in this article?
| A．Face-to-face service creates comfortable feelings among customers. |
| B．Companies that promise more will naturally attract more customers. |
| C．A company should promise less but do more in a competitive market. |
| D．Customer delight is more important for airlines than for banks. |
The day was warm and the sun shone down like a new beginning on my life. I was waving goodbye to my son, the last one of my fledglings （刚会飞的鸟）to leave home and go to new woods, "University actually" . I felt so lighthearted after spending many years looking after my four children-cooking, washing, ironing, teaching them how to look after themselves and manage their finances-that I actually thought “At long last, freedom".
But, as I watched my last one leave, although it was a joyous occasion, I realized I had not really prepared for this day, I was too tied up with bringing up these adults of the future to realize that they would all leave the nest and lives independently.
At first I didn't know what "I" wanted to do. I tried a part time job, which ended in me running out in tears. I started a business making soft furnishings, but that didn't work either. I grew my own veggies and fruit, which lasted 3 years, until I was advised by my doctor that my feet couldn't take any more "tools” driven through them.
I began wondering if I had a future of my own. I cried for the life I was used to, and hadn't known or wanted anything different.
Then one day I saw an ad. For foster parents, I discussed it with my husband who was always behind everything I tried and with great disturbance, I rang up the number.
I now laugh and sing with my 14-year-old foster daughter, even when my cooker is a mess and my bathroom is a disaster area. I now know, 8 years later, what “I” was meant to be doing with all the spare hours, days, and weeks I had on my hands when my last fledgling flew the nest. The sun shines once again in my home.How did the mother first feel when her last child went off to university?
| A．Lonely. | B．Anxious. | C．Relieved. | D．Annoyed. |
The underlined phrase “was tied up with” in the second paragraph means “”.
| A．was occupied in | B．was associated with |
| C．was tired of | D．was addicted to |
In the third paragraph, the poor mother did all the things just to.
| A．live a greener and healthier life |
| B．earn more money for her kids’ education |
| C．shift her attention and ease her anxiety |
| D．start her own decorating business |
What did the empty-nested mother think of her husband?
| A．Skilled | B．Supportive | C．Stubborn | D．Open-minded |
Thanks to the foster daughter, the author.
| A．got rid of her busy work | B．forgot her other children |
| C．found a suitable job | D．knew what she really wanted |
Winners Club
You choose to be a winner!
The Winners Club is a bank account specially designed for teenagers. It has been made to help you better manage your money. The Winners Club is a transaction account（交易账户）where you receive a key-card so you can get to your money 24/7 – that’s 24 hours a day, 7 days a week!
It’s a club with impressive features for teenagers:
No account keeping fees!
You’re no millionaire so we don’t expect you to pay large fees. In fact, there are no account keeping or transaction fees!
Excellent interest rates!
You want your money to grow. The Winners Club has a good rate of interest which gets even better if you make at least two deposits（储蓄）without taking them out in a month.
Convenient
Teenagers are busy – we get that. You may never need to come to a bank at all. With the Winners Club you can choose to use handy tellers and to bank from home using the phone and the Internet···You can have money directly deposited into your Winners Club account. This could be your pocket money or your pay from your part-time job!
Mega magazine included
Along with your regular report, you will receive a FREE magazine full of good ideas to make even more of your money. There are also fantastic offers and competitions only for Winners Club members.
The Winners Club is a great choice for teenagers. And it is so easy to join. Simply fill in an application form. You will have to get permission from your parent or guardian (so we can organize that cool key – card) but it is easy. We can’t wait to hear from you. It’s the best way to choose to be a winner!The Winners Club is a bank account intended for ________.
| A．parents | B．teenagers | C．winners | D．adults |
Which of the following is TRUE about the Winners Club?
| A．Special gifts are ready for parents. |
| B．The bank opens only on work days. |
| C．Services are convenient for its members. |
| D．Fees are necessary for the account keeping. |
The Winners Club provides magazines which ________.
| A．encourage spending |
| B．are free to all teenagers |
| C．are full of adventure stories |
| D．help to make more of your money |
If you want to be a member of the Club, you must ________.
| A．be an Internet user |
| B．be permitted by your parent |
| C．have a big sum of money |
| D．be in your twenties |
What is the purpose of this text?
| A．To set up a club. |
| B．To provide part-time jobs. |
| C．To organize key-cards. |
| D．To introduce a new banking service. |