Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
According to the text, people don’t complain because________.
| A．they think complaining doesn’t work |
| B．they consider it wrong to complain |
| C．they don’t want to waste their time |
| D．they don’t want to become unpopular |
To complain about something, you should________.
| A．wait until you come back home |
| B．prepare for a long time |
| C．talk to the manager directly |
| D．try to solve the problem actively |
What might be the best title for the text?
| A．Get what you should get |
| B．Complain as you please |
| C．Take action to deal with problems |
| D．Avoid trouble and don’t complain |
Americans with small families own a small car or a large one. If both parents are working, they usually have two cars. When the family is large, one of the cars is sold and they will buy a van(住房汽车)
A small car can hold(容纳)four persons and a large car can hold six persons but it is very crowded(拥挤). A van hold seven persons easily, so a family three children could ask their grandparents to go on a holiday travel. They could all travel together.
Mr. Hagen and his wife had a third child last year. This made them sell a second car and buy a van. Their children sixth and seventh seat are used to put other things, for a family of five must carry many suitcases(衣箱)when they travel. When they arrive at their grandparents’ home , the suitcases are brought into the two seats can then carry the grandparents.
Americans call vans motor homes. A motor home is always used for holidays. When a family are traveling to the mountains or to the seaside, they can live in their motor home for a few days or to the seaside, they can live in their motor home for a few days or weeks. All the members of a big family can enjoy a happier life when they are traveling together. That is why motor homes have become very popular. In America there are many parks for motor homes.From the passage, a van is also called ____________.
| A．a motor car | B．a motor home | C．a motorbike | D．a big truck |
Before Mr. Hagen and his wife bought a van, they__________.
| A．sold their old house |
| B．moved to their grandparents’ house |
| C．built a new place for a van |
| D．sold their second car |
A motor home is usually owned by a family with__________.
| A．a baby | B．much money |
| C．more than two children | D．interest in vans |
Americans usually use motor homes____________.
| A．to travel with all the family members of holiday |
| B．to do some shopping with all the family members |
| C．to visit their grandparents at weekends |
| D．to drive their children to school every day |
Motor homes have become popular because___________.
| A．they can take people to another city when people are free |
| B．they can let families have a happier life when they go out for their holidays |
| C．some people think motor homes are cheap |
| D．big families can put more things in motor homes |
“Cool” is a word with many meanings．Its old meaning is used to express a temperature that is a little bit cold．As the world has changed，the word has had many different meaning．
“Cool” can be used to express feelings of interest in almost anything．
When you see a famous car in the street，maybe you will say，“It's cool．”You may think，“He's so cool，”when you see your favorite footballer．
We all maximize（扩大） the meaning of “cool”．You can use it instead of many words such as “new” or “surprising”．Here's an interesting story we can use to show the way the word is used．A teacher asked her students to write about the waterfall（瀑布）they had visited．On one student's paper was Just the one sentence，“It's so cool．Maybe he thought it was the best way to show what he saw and felt．
But the story also shows a scarcity（缺乏）of words．Without “cool”，some people have no words to show the same meaning．So it is quite important to keep some credibility（可信性）．Can you think of many other words that make your life as colorful as the word “cool”？ I can．And I think they are also very cool． We know that the word "cool" has had ________.
| A．only one meaning | B．no meanings |
| C．many different meanings | D．the same meaning |
In the passage，the word “express” means “________”.
| A．see | B．show | C．know | D．feel |
If you are _______ something，you may say，“It’s cool.”
| A．interested in | B．angry about | C．afraid of | D．unhappy with |
The writer takes an example to show he is ______the way the word is used．
| A．pleased with | B．strange to | C．worried about | D．careful with |
In the passage，the writer suggests（暗示）that the word “cool”________．
| A．can be used instead of many words |
| B．usually means something interesting |
| C．can make your life colorful |
| D．may not be as cool as it seems |
An old man died and left his son a lot of money. But the son was a foolish young man, and he quickly spent all the money, so that soon he had nothing left. Of course, when that happened, all his friends left him. When he was quite poor and alone, he went to see Nasreddin, who was a kind, clever old man and often helped people when they had troubles.
My money has finished and my friends have gone, said the young man. What will happen to me now?
Don't worry , young man, answered Nasreddin. Everything will soon be all right again. Wait ,and you will soon feel much happier.
The young man was very glad .Am I going to get rich again then? he asked Nasreddin.
No, I didn't mean that, said the old man. I meant that you would soon get used to being poor and to having no friends.An old man died and left his son_______.
| A．nothing | B．some gold | C．much money | D．only a house |
When the son was________, he went to see Nasreddin.
| A．short of money | B．quite poor and sick |
| C．in trouble | D．quite poor and alone |
The young man was very glad because Nasreddin said that________.
| A．he would become rich again |
| B．he would soon feel much happier |
| C．he would become clever |
| D．he would have more friends |
Nasreddin meant the young man______.
| A．would get rich again |
| B．would get used to having nothing |
| C．would get used to being in trouble |
| D．would get out of poorness |
What this story tells us is________.
| A．that money is everything |
| B．that money makes the mare go |
| C．to save each penny |
| D．that misfortune tests the sincerity of friends |
Mexico's neighbours are the United States to the north and Guatemala and Belize to the south. Mexico is about one quarter of the size of the United States. Mexico has more than ninety million people. The language of Mexico is Spanish. This makes Mexico the world's largest Spanish-speaking country.
Mexico City is the capital and largest city of Mexico. The city is also very high. It is 7349 feet high (2240 metres). This makes it one of the highest capital cities in the world. The population, of Mexico City grows bigger every day. About thirty million people live there. It has more people than any other city in the world, even more than Tokyo.
Mexico also has its specialities. Many of the foods we eat started in Mexico. Foods like beans, maize, avocados, tomatoes, peanuts, chili peppers, vanilla, and chocolate come from Mexico. Mexico is also famous for its cactus (仙人掌) plants. Mexico has more kinds of cactus than any other country.Mexico is ____the USA.
A. on the south of B. on the north of
C. a part of D. as large asMexicans speak______.
| A．English | B．Spanish | C．French | D．Latin(拉丁语) |
Which of the following is NOT true?
| A．Mexico City is the capital of Mexico. |
| B．The population of Mexico City is 30,000,000. |
| C．Tokyo is one of the cities with the largest population. |
| D．Mexico City is the highest city in the world. |
Tomatoes were originally (最初) grown in ______.
| A．America | B．Spain | C．Tokyo | D．Mexico |
The best title (题目) of the passage is ___.
| A．Mexico City | B．Mexico's plants | C．Mexico | D．Mexico's population |
Mr. Scott has worked at a police station since he left army five years ago. He’s brave and has already caught many thieves. He was promoted (提升) to the rank of officer last month. Now he works harder.
It was Mrs. Scott’s birthday yesterday. The woman thought her husband was very busy, and she decided to hold a small party only with her husband. Mr. Scott agreed with her and they didn’t invite any friends of theirs to the party. At noon he didn’t go home for lunch and went to a shop. There he bought an expensive diamond necklace for his wife. He hoped to put it on her neck with his own hands at the party. To his sorrow, a rich woman’s house was broken into and some jewelry was stolen, and at once he was sent there to solve the case (案件)，when he came back to his office, it was late at night. He was tired and hungry. He brought out the necklace and was going to leave when he was asked to answer a telephone. Several minutes later when he came into his office, he found the necklace was gone, and he saw the case (盒子) only on his table. He became very angry and called all the policemen in and told them about it. But nobody admitted having stolen the necklace.
“I’ll give you a chance.” Said Mr. Scott, “ All the lights will be turned off. The man who took the necklace away will be able to put the necklace into the case in the dark.”
A few minutes later, Mr. Scott turned on the lights again. To his surprise, the case was also stolen.Mr. Scott was promoted because _______.
| A．he had been in the army. |
| B．he was young. |
| C．he had worked there for five years. |
| D．he did his duty better than his workmates. |
Having read the story, we can know ______.
| A．Mr. and Mrs. Scott loved each other. |
| B．the necklace was the most expensive in the town. |
| C．The Scotts had a few friends there. |
| D．Mr. Scott was the richest at the police station. |
At last, _________
| A．Mr. Scott knew who had stolen the necklace. |
| B．Mr. Scott lost both the necklace and the case. |
| C．the thief put the necklace back into the case. |
| D．Mr. Scott caught the thief in his office. |