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阅读下面短文,从短文后各题所给的四个选项(A、B、C、D)中选出最佳选项。
Last week I went to a supermarket. After I   36  the bill and was passing through the door, the alarm suddenly started to ring. Suddenly, a young guard ran toward me and ordered me to   37  him. I felt so upset and   38  . He took me to a small room, but I was   39   frightened that I stopped at the door. Finding me   40 to enter the room, he shouted that I had to go into the room.
He closed the door. I thought he was going to hurt me. Suddenly, a   41   voice said in my ear: “Take out the things you’ve stolen!” “I stole nothing.” I said. “Do as I tell you. If we find them, you’ll be in trouble.” “There is nothing.” I answered. “I didn’t take anything.” I said, taking everything out of my pockets and bag.
  42   this point, a guard came in and asked a salesgirl to   43   me.   44  , they found nothing.
But they didn’t believe that I hadn’t stolen anything. So the young guard ordered me to pass through the door alarm again.
I was   45  when it rang again. I felt   46   and burst into tears. I didn’t know how to prove   47   I was innocent(清白的).
They made me go into the small room again.
“Take out the stolen things quickly,  48   we will dial 110.” They said.
“OK, call the police. I’ m not afraid.” I said   49 .
Suddenly,  they  50   their tone. After a while, a salesgirl asked me to raise my feet. I did   51   she had told me. There was a label (标签) on the bottom of my shoe. That was it! That was the   52 thing that had brought me such great trouble. But it   53 my innocence.
After that, they   54   to me in the small room, But they should have apologized  55  , shouldn’t they? A lot of people were there when I was taken away. What did they think of me?

A.buy B.paid C.passed D.paid for

A.obey B.beg C.follow D.listen to

A.angry B.excited C.happy D.puzzled

A.very B.much C.such D.so

A.disagree B.unwilling C.voluntarily D.willingly

A.high B.low C.sound D.sharp

A.On B.In C.At D.From

A.look at B.watch C.examine D.keep

A.Needless to say B.So far C.On one hand D.As a result of

A.afraid B.frightened C.shocked D.sad

A.wronged B.upset C.scared D.unpleasant

A.what B.whether C.that D.how

A.and B.but C.or D.so

A.unhappily B.forcefully C.terribly D.widely

A.changed B.raised C.increased D.closed

A.like B.as C.according to D.as if

A.only B.last C.very D.just

A.tested B.showed C.proved D.gave

A.said B.apologized C.agreed D.promised

A.loudly B.together C.politely D.in public

科目 英语   题型 完型填空   难度 较难
知识点: 对话/访谈阅读
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When a consumer finds that an item she or he bought is faulty or in some other way does not the manufacturer's claims, the first step is to present the guarantee, or any other records which might help, at the store of purchase. In most cases, this action will results. , if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. , the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's , supposing he or she has a just claim. Consumers should complain person whenever possible, but if they cannot get to the place of purchase, it is to phone or write the complaint in a letter.
Complaining is usually most effective when it is done but firmly, and especially when the consumer can what is wrong with the item in question. If this cannot be done, the consumer will best by presenting specific information as to what is wrong, by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work”.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the as politely and firmly as possible. If a polite complaint does not achieve the result, the consumer can go to a step . She or he can threaten to take the seller to court or report the seller to a private or public organization for protecting consumer's rights.

A.live up to B.keep up with C.look up to D.catch up with

A.know B.produce C.ask D.make

A.Instead B.Moreover C.Otherwise D.However

A.In conclusion B.In general C.In fact D.In reality

A.favor B.need C.benefit D.advantage

A.of B.for C.in D.to

A.possible B.important C.acceptable D.likely

A.politely B.rudely C.strictly D.comfortably

A.tell B.describe C.modify D.present

A.forgive B.fail C.work D.succeed

A.better than B.more than C.rather than D.other than

A.worry B.complaint C.curiosity D.suggestions

A.ordered B.devoted C.adapted D.desired

A.further B.more C.farther D.additionally

A.ready B.suitable C.good D.responsible

Body language is the quiet, secret and most powerful language of all! It speaks than words. According to specialists, our bodies send out more than we realize. In fact, nonverbal communication (非言语交际) takes up about 50% of what we really . And body language is particularly when we attempt to communicate across cultures (文化). Indeed, what is called body language is so a part of us that it’s actually often unnoticed. And misunderstandings occur as a result of it. , different societies treat the between people differently. Northern Europeans usually do not like having contact (接触) even with friends, and certainly not with . People from Latin American countries, , touch each other quite a lot. Therefore, it’s possible that in , it may look like a Latino is a Norwegian all over the room. The Latino, trying to express friendship, will keep moving . The Norwegian, very probably seeing this as pushiness, will keep ---which the Latino will in return regard as .
Clearly, a great deal is going on when people . And only a part of it is in the words themselves. And when parties are from cultures, there’s a strong possibility of . But whatever the situation, the best is to obey the Golden Rule; treat others as you would like to be .

A.less B.louder C.harder D.further

A.sounds B.invitations C.feelings D.messages

A.hope B.receive C.forget D.mean

A.immediate B.misleading C.important D.difficult

A.well B.far C.much D.long

A.For example B.Thus C.However D.In short

A.trade B.distance C.support D.response

A.eye B.verbal C.bodily D.telephone

A.strangers B.relatives C.neighbors D.enemies

A.in other words B.on the other hand C.in a similar way D.by all means

A.trouble B.conversation C.silence D.experiment

A.disturbing B.helping C.guiding D.following

A.closer B.faster C.in D.away

A.stepping forward B.going on C.backing away D.coming out

A.weakness B.carelessness C.friendliness D.coldness

A.talk B.travel C.laugh D.think

A.different B.European C.Latino D.rich

A.curiosity B.excitement C.misunderstanding D.nervousness

A.chance B.time C.result D.advice

A.noticed B.treated C.respected D.pleased

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for instance?” asked his friend in a voice.
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A.always B.never C.often D.seldom

A.used to B.was used to C.got used to D.became used to

A.or B.and C.but D.with

A.old B.ill C.rich D.poor

A.on B.with C.by D.down

A.appeared B.proved C.continued D.remained

A.calmly B.quietly C.nervously D.nearly

A.up B.down C.off D.to

A.as B.like C.with D.about

A.steal B.rob C.exchange D.make

A.How B.However C.What D.Whatever

A.tireless B.tiring C.tired D.tiresome

A.catch B.take C.get D.fetch

A.advised B.persuaded C.agreed D.forced

A.up B.about C.down D.off

A.as B.though C.that D.as though

A.lonely B.separately C.alone D.together

A.mine B.ours C.yours D.yourself

A.hunted B.found C.searched D.caught

A.nearly B.finally C.mainly D.already

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A.memory B.dream C.intention D.design

A.please B.change C.help D.annoy

A.doubt B.appreciation C.surprise D.excitement

A.collect up B.care about C.clean up D.come in

A.equal B.similar C.superior D.opposite

A.painful B.valuable C.upsetting D.interesting

A.come up B.break out C.hold on D.get through

A.to B.with C.in D.by

A.Luckily B.Cheerfully C.Regularly D.Eventually

A.Instead B.However C.Therefore D.Besides

A.shouted B.laughed C.glanced D.jumped

A.convenient B.troublesome C.enjoyable D.dangerous

A.sadness B.displeasure C.delight D.relief

A.other than B.more than C.rather than D.less than

A.dislike B.encouragement C.threat D.suggestion

A.decided B.stopped C.continued D.struggled

A.devote B.turn C.respond D.lead

A.defeat B.satisfy C.respect D.challenge

A.proud B.comfortable C.strange D.disappointed

A.freedom B.life C.growth D.nature

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A.wife B.brother C.son D.sister

A.And B.So C.Or D.But

A.easy B.difficult C.interesting D.happy

A.angry with B.satisfied with C.concerned about D.tired of

A.built B.bought C.set D.gave

A.lonely B.tiredly C.alone D.happily

A.woolen B.wooden C.golden D.plastic

A.action B.direction C.attraction D.attention

A.him B.her C.me D.you

A.in need B.in case C.in silence D.in all

A.after B.when C.while D.before

A.with B.in C.for D.on

A.strictly B.loudly C.sweetly D.sadly

A.that B.what C.which D.who

A.sweat B.rain C.tears D.water

A.Because B.When C.Until D.Though

A.which B.how C.that D.what

A.cooked B.ate C.prepared D.drank

A.both B.neither C.either D.all

A.recognized B.thought C.realized D.agreed

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