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To Whom It May Concern:
On March 5, 2012 , I bought a Perfect Muffin Kit from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.
Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried grapes, nuts , berries, or another favorite ingredient . My favorite ingredient happens to be hot sauce . I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.
When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect” muffins.
I would appreciate a full refund( money to be returned) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.
Sincerely,
Michelle Bauer
This letter is most likely addressed to _______.

A.a local storeowner
B.the owner of the muffin mix company
C.the clerk at a local muffin bakery
D.George, the cashier who sold the muffin mix

The tone(语气 ) of the author can best be described as ________.

A.embarrassed B.hopeless C.disappointed D.disgusted

The author was unhappy with the product because________.

A.the directions of the product contained a mistake
B.it was not up to the promise made on the box
C.it was too difficult to follow the directions
D.it was worth less money than she paid for it

The author’s main purpose in writing this letter is to ________.

A.prevent others from making the same mistake
B.persuade the company to change the wording on their box
C.get back all the money paid from the shop
D.complain about how bad the muffins tasted
科目 英语   题型 阅读理解   难度 中等
知识点: 日常生活类阅读
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相关试题

Dick lived in England. One day in January he said to his wife, "I'm going to fly to New York next week because I've got some work there." "Where are you going to stay there?" his wife asked. "I don't know yet." Dick answered. "Please send me your address from there in a telegram (电报)," his wife said. "All right," Dick answered.
He flew to New York on January 31st and found a nice hotel in the center of the city. He put his things in his room and then he sent his wife a telegram. He put the address of his hotel in it.
In the evening he didn't have any work, so he went to a cinema. He came out at nine o'clock and said, "Now I'm going back to my hotel and have a nice dinner."
He found a taxi and the driver said, "Where do you want to go?" But Dick didn't remember the name and address of his hotel.
"Which hotel are my things in?" he said, "And what am I going to do tonight?" But the driver of the taxi did not know. So Dick got out and went into a post office. There he sent his wife another telegram, and in it he wrote, "Please send me my address at this post office."
Dick flew to New York because ___.

A.he went there for a holiday
B.he had work there
C.he went there for sightseeing (观光)
D.his home was there

Why did his wife want a telegram from him?

A.Because she didn't know his address yet
B.Because she wanted to go to New York, too
C.Because she might send him another telegram
D.Because she couldn't leave her husband by himself in New York

Who would send him the name and address of his hotel?

A.The manager of his hotel. B.The police office.
C.The taxi driver. D.His wife.

Which of the following is not true?

A.Dick stayed at a nice hotel in the center of the city.
B.Dick didn't work on the first night of his arrival.
C.Dick forgot to send his wife a telegram.
D.Dick wanted to go back to his hotel in a taxi.

Three years ago I listened to a lecture on cognition (认知) that changed the way I think about intelligence. There are two types of cognition. The first is normal cognition: the ability to regain knowledge from memory. The second type of cognition is metacognition: the ability to know whether or not you know.
Does this affect intelligence? In traditional education, intelligence is measured by cognitive ability. Some people can easily produce everything they know on a test. But others are awarded with poor grades and considered inferior. But does this inability make them any less intelligent? If the question came up on a task, they could refer to a book or a quick Google search. In reality they’re just as effective as the people that ace a test. They just can’t prove it as easily.
Metacognition is more important to success than cognition. A person with poor cognitive ability, but great metacognitive ability might do poorly in school, but when faced with a challenge, they understand their abilities and take the best course of action. For example, when faced with a question, a person with strong metacognitive ability will deal with it like this. If he knows the answer, but can’t come up with it, he can always do a bit of research. If he knows for sure that he doesn’t know, then he can start educating himself. Because he’s aware of his ignorance, he doesn’t act with foolish confidence. These people might not seem intelligent at first glance, but because they know what they know, they make better decisions and learn the most important things.
However, people with great cognitive ability but poor metacognitive ability may be considered excellent at a young age for acing every test and getting great SAT scores. Unfortunately, they’ve been ruined by poor metacognition: they think they know everything but they really don’t. They are overconfident, fail to learn from mistakes, and don’t understand the slight differences of personal relationships, showing disregard for persons with lower cognitive ability. They may make the worst decisions.
The most important mental power is the ability to know what you don’t know. The recognition of a fault is the first step to improvement. Don’t try to hide a lack of knowledge. For intelligent people this is the toughest lesson to learn.
People with great cognitive ability tend to _________.

A.do well in tests B.be considered inferior
C.be more effective than others D.do research when faced with a task

The underlined phrase “take the best course of action” probably means _________.

A.starting educating himself B.taking action during the course
C.making the right decision D.coming up with many ideas

People with poor metacognition may not succeed because they_________.

A.lack basic moral values B.have improper self-evaluation
C.fail to communicate with others D.show little respect for others

The author probably supports the idea that _________.

A.intelligence is measured by cognitive ability
B.cognition is the most important mental power
C.the toughest lesson is to distinguish the two types of cognition
D.the awareness of one’s ignorance contributes to one’s improvement

The word “conservation” has a thrifty meaning. To conserve is to save and protect, to leave what we ourselves enjoy in such a good condition that others may also share the enjoyment. Our forefathers had no idea that human population would increase faster than the supplies of raw materials: most of them, even until very recently, had the foolish idea that the treasures were “limitless” and could “last forever”. Most of the citizens of earlier generations knew little or nothing about the complicated and delicate system that runs all through nature, and which means that, as in a living body, an unhealthy condition of one part will sooner or later be harmful to all the others.
  Fifty years ago, nature study was not part of the school work; scientific forestry was a new idea; wood was still cheap because it could be brought in any quantity from distant woodlands; soil destruction and river floods were not national problems; nobody had yet studied long-term climatic cycles in relation to proper land use; even the word “conservation” had nothing of the meaning that it has for us today.
  For the sake of ourselves and those who will come after us, we must now set about correcting the mistakes of our forefathers. Conservation should be made part of everybody’s daily life. To know about the water table in ground is just as important to us as a knowledge of the basic math formulas. We need to know why all watersheds (上游集水区) need the protection of plant life and why the running current of streams and rivers must be made to give their full benefit to the soil before they finally escape to the sea. We need to be taught the duty of planting trees as well as of cutting them. We need to know the importance of big, grown trees, because living space for most of man’s fellow creatures on this planet is figured not only in square measure of surface but also in cubic (立方体的) volume above the earth. In a word, it should be our goal to restore as much of the original beauty of nature as we can.
The author’s attitude towards the use of natural resources is _________.

A.positive B.uninterested C.optimistic D.critical

According to the author, the greatest mistake of our forefathers was that _________.

A.they had no idea about scientific forestry
B.they had little or no sense of environmental protection
C.they were not aware of the importance of nature study
D.they had no idea of how to make good use of raw materials

To avoid repeating the mistakes of our forefathers, the author suggests that _________.

A.we plant more trees
B.natural sciences be taught to everybody
C.environmental education be directed toward everyone
D.we return to nature

How can you understand the underlined sentence in the last paragraph?

A.Our living space on the earth is getting smaller and smaller.
B.Our living space should be measured in cubic volume.
C.We need to take some measures to protect space.
D.We must preserve good living conditions for both birds and animals.

According to the United States government, people are classified as homeless if they have no place to stay and no expectation of finding a place for the next thirty days. Although technically accurate, that is an impersonal assessment of an enormous and very human problem.
The homeless population represents all of us Americans. It includes men and women, the elderly, children, and infants. Its members are from all ethnic groups. What they have in common is poverty.
Currently in the U.S., thirty-nine million people live in poverty. When money is really tight, paying the rent or buying food often becomes a choice. Government assistance in the form of food stamps does help but, as one homeless man explains, you can’t pay the rent with food stamps.
With no money for rent, the streets and homeless shelters become the alternative.
Although men make up the largest group within the homeless population, homeless women with children are rapidly joining them. In fact, one quarter of the homeless people in the U.S. are teenagers and young children.
People may become homeless for numerous reasons. However, there are certain factors that many of these individuals have in common. They include a lack of adequate education and job skills. A majority of the teenagers and adults have not completed high school.
The abuse of alcohol and drugs is also a common factor. One third of the adult homeless population abuses alcohol, while one quarter of the same group uses drugs.
Some members of this population suffer mental health problems. Within the past several years many institutions for the mentally ill have been closed and their patients sent “home”. Unfortunately, a number of those people have no home to go to and they are unable to adequately look after themselves.
Job loss in today’s economy has also become a real factor in the loss of people’s homes. The breakup of families through abandonment and divorce is also contributing factors, particularly when there are children involved. The parent who is left to care for the kids with inadequate income may be forced to depend on the homeless shelters to put a roof over their heads.
The writer thinks that the U.S. government’s definition for the homeless shows _________.

A.an insincere attitude toward the homeless
B.an unbearable attitude toward the homeless
C.an uncivilized attitude toward the homeless
D.an unsympathetic attitude toward the homeless

The U.S. government helps the homeless by _________.

A.giving them homeless allowance B.giving them food stamps
C.finding jobs for them D.finding residence (a place to live) for them

People become homeless for all the following reasons EXCEPT _________.

A.the lack of adequate education
B.the abuse of alcohol and drugs
C.the closure of institutions for the mentally ill
D.the poor performance of economy

The breakup of families is likely to lead to homelessness because a parent with kids may _________.

A.lose his or her job in today’s economy
B.be unable to look after the kids
C.not have enough income
D.find residence at a homeless shelter

What will we be eating in the future? Here are the top factors that will be affecting the food that ends up on our tables in the new century.
Genetically engineered food Many crops are already genetically engineered, often to produce more food, fight against pests or improve nutrition. But concern is growing over the lasting effects of changing nature. While existing research has found little harm in genetic engineering, a recent study found the flower powder of a genetically engineered corn can kill the normal butterfly. This finding made many people nervous and brought attention to the topic.
Dining out Americans are increasingly eating meals away from home, both in sit-down restaurants and in fast food outlets. In the last decade alone there was a 14 percent decrease in the number of meals eaten at home. At the same time, restaurants are just beginning to really open their doors on the Internet. Websites exist to make restaurant reservations (预约), view menus, and get tips from your favorite chefs. The dining out trend and the demand for high-quality, chef-prepared food have encouraged chefs to spend time out of the kitchen — teaching classes, appearing on TV, and writing cookbooks.
Eating in Eating in doesn’t always mean cooking. Ready-made meals and frozen food sold in supermarkets taste better all the time. Restaurants are offering neatly packaged “food to go”, and meals can be ordered over the Internet. Cooking is not as much as a necessity, as it is a hobby or a special treat.
Agriculture Although American farmers have been hit hard recently by bad weather, low prices and decreasing government help, they can increase grain production not using old farming methods.
Which of the following is the main reason for genetically engineered crops?

A.To lead to more food and better nutrition. B.To kill the normal butterfly.
C.To reduce the harm done by insects. D.To change the nature of the crops.

From the passage, we learn that _________.

A.eating out is not popular among the old people in USA
B.it is now easier for people to get information about eating out
C.it is popular for restaurants to send out information on the Internet
D.the trend of eating out is causing many chefs to give up their jobs

In the future, cooking at home will probably _________.

A.still be the job of most housewives
B.take up most of people’s free time
C.bring much joy to more people
D.lead to many restaurants closing down

According to the passage, farmers should _________ to get a higher grain production.

A.turn to better farming methods B.ask for the support of the government
C.raise the prices of crops D.not care about the effects of bad weather

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