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To Whom It May Concern:
On March 5, 2012 , I bought a Perfect Muffin Kit from your store at Midfield Shopping Center. The cashier who assisted me was George. George was very friendly and told me that the Perfect Muffin Kit would live up to the guarantee on the box: “Perfect Muffins Every Time!”.
Unfortunately, this product did not live up to what it promised . The muffins I made were far from perfect . I followed the directions in the package very carefully . First , I removed the bag of mix from the box. Then , I poured it into a bowl. Next, I added the correct amount of water to the mix and stirred it. According to the directions, after stirring the mixture , I added half a cup of dried grapes, nuts , berries, or another favorite ingredient . My favorite ingredient happens to be hot sauce . I find that a bit of hot sauce makes pizza and soup taste very delicious. So, continuing to follow the directions, I added half a cup of hot sauce to the mix and stirred it. Finally, I poured the mix into muffin tins and baked it in the baker at 350 degrees for exactly 20 minutes.
When the muffins finished baking, I was very excited to eat the “Perfect Muffins” as promised on the box. You can imagine my disappointment when, upon tasting the muffins, I discovered that they were not perfect. These muffins were , in fact , absolutely terrible. Not even my dog was interested in eating these supposedly “perfect” muffins.
I would appreciate a full refund( money to be returned) of $3.99 for this product as soon as possible. Enclosed are the receipt, the empty box, and one of the un-perfect muffins so that you can experience it for yourself . Thank you for your attention to this matter.
Sincerely,
Michelle Bauer
This letter is most likely addressed to _______.

A.a local storeowner
B.the owner of the muffin mix company
C.the clerk at a local muffin bakery
D.George, the cashier who sold the muffin mix

The tone(语气 ) of the author can best be described as ________.

A.embarrassed B.hopeless C.disappointed D.disgusted

The author was unhappy with the product because________.

A.the directions of the product contained a mistake
B.it was not up to the promise made on the box
C.it was too difficult to follow the directions
D.it was worth less money than she paid for it

The author’s main purpose in writing this letter is to ________.

A.prevent others from making the same mistake
B.persuade the company to change the wording on their box
C.get back all the money paid from the shop
D.complain about how bad the muffins tasted
科目 英语   题型 阅读理解   难度 中等
知识点: 日常生活类阅读
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World Reading Day was set up by the UNESCO in 1995 to encourage people, especially teenagers, to discover the pleasure of reading. It is also the day to honor great writers, for example, William Shakespeare, born or dead on that day.
Many countries celebrated World Reading Day. Take the UK as an example, on that day, millions of schoolchildren can buy books of special price, a much lower price than usual, in any bookstore. It has been done every year since 1998. World Reading Day 2010 in the UK will take place on Thursday 4th March. Please note that this date applies to the UK and Ireland only. The initiative is so well established in schools there that they want to make sure that the Day happens in term time to really make the most of this opportunity to celebrate books and reading. Most other countries hold World Reading Day on 23 rd April every year.
World Reading Day is also celebrated in China. Chinese Premier Wen Jiabao, an avid reader, does lots of reading every day though he is very busy. On World Reading Day 2009 he encouraged citizens to do more reading. Wen suggested that young people should spend more time reading. “Books cannot change the world, but people can change the world by changing themselves through reading.”
Reading can benefit people in many ways. Reading helps us to follow the latest developments of science and technology. Reading gives us information about other cultures and places of the world. Reading is also one of the most important ways to learn a foreign language like English.
“Reading makes a full man” (Bacon, 1597). Books, magazines, newspapers and other kinds of reading materials can help us to know more about the out side world and perfect us. Therefore, it is necessary for us to spend time on reading every day.
Which of the following statements about World Reading Day is TURE?

A.It was set up to encourage people to learn English.
B.China also celebrates it on 4th March every year.
C.It is also the same day as some great writers was born or died.
D.Only since 1998 has the UK begun to celebrate it.

An avid reader is a person who.

A.loves reading B.never reads C.does little reading D.hates reading

According to the passage, reading can help people EXCEPT.

A.learn a foreign language better B.know more about culture
C.improve your memory greatly D.know more about the outside world

What’s the best title for the passage?

A.World Reading Day in the UK B.Reading makes a full man
C.World Reading Day in China D.World Reading Day and Reading

Students often want to practice their English outside class. One of the best ways to practice your English is to speak to a foreigner. You may ask, “Is it okay to try to talk to foreigners I see in the street?”
The answer is yes and no, but probably no! If you see a foreigner who looks lost, it is polite to ask him, “May I help you?” But, otherwise, you should probably let them get on with their business. Situations, however, do exist where it is quite all right to talk to foreigners. If a foreigner enters your school, classroom, office, shop or restaurant, for instance, feel free to ask him (for example):
— What is your name?
— Where do you come from?
— What do you think of Beijing?
— How long will you stay in Beijing?
There are also situations where it's okay to talk to foreigners in public places. If you see a foreigner alone in a restaurant, bar or coffee shop, it may be appropriate to ask him or her:
— Is this seat free?
— Do you mind if I talk to you in English?
You can probably help them if they are new in China and if they are alone, you may be able to make them feel more welcome.
After a few such questions, you should know whether this person wants to talk to you or not. If they ask you similar questions, or if they give long, informative answers, you're in luck. If not, then give them their privacy. Talking to strangers is fun if you choose the right time and place.
66. It is the best way to practice your spoken English with ______.
A. Japanese B. Americans C. our classmates D. French people
67. From the second paragraph we can get to know that ______.
A. it is polite to stop a foreigner to talk with him in the street
B. it is polite to interrupt foreigners in a conversation
C. it is impolite to interrupt a foreigner when he or she is on business
D. it is impolite to help a foreigner find his way
68. When you first meet a foreigner, you should say “_______”
A. Where are you going? B. Have you ten your dinner?
C. Can you help me with my English? D. Nice to meet you.
69. The writer suggests to us that we should ______.
A. follow the foreigners when we meet them in the street
B. talk with a foreigner in an accepted way
C. have a meal with foreigners in a restaurant
D. move to a place where a foreigner lives
70. This passage comes from a newspaper in column ________.
A. Sports B. Health C. Language D. Business

Young people can have problems with their minds. Some students become worried because they have to study very hard. Others have trouble getting on well with people like parents and classmates.
Liu Wei, a Junior 2 student from He’nan, could not understand his teacher and was doing badly in his lessons. He became so worried about it that he started to cut his finger with a knife. Another student, 14-year-old Yan Fang from Guangzhou, was afraid of exams. She got very worried in the test, and when she looked at the exam papers, she couldn’t think of anything to write.
A recent report from Jiefang Daily says about 18% Shanghai teenagers have mental (心理的) problems. Their troubles include being worried and very unhappy, and having problems in learning and getting on well with people. Many students who have problems won’t go for advice or help. Some think they will look stupid if they go to see a doctor. Others don’t want to talk about their secret.
Liang Yuezhu, an expert on teenagers from Beiing Anding Hospital has the following advice for teenagers:
Talk to your parents or teachers often.
Take part in group activities and play sports.
Go to see a doctor if you feel unhappy or un well.
61. The students who often become worried or have trouble getting on well with others may have______.
A. mental problems B. a headache
C. knives with them D. no parents
62. Liu Wei cut his finger with a knife because_______.
A. he was afraid of his teacher B. he wanted to frighten his parents
C. he was so worried about his study D. his finger was badly hurt
63. Yan Fang’s problems happened whenever______.
A. she studied very hard B. she had exams
C. she talked with her parents D. she thought of something
84. Students who have problems won’t ask others for help because______.
A. they won’t let others think they are stupid
B. they don’t think doctors can help them
C. they don’t want to tell their secret to others
D. both A and C
65. Liang Yuezhu’s advice tells us that______.
A. it’s better for the students who have mental problems to join others
B. it’s unnecessary for students to be with others
C. only group activities and sports can help students with mental problems
D. teachers and parents can’t do anything about mental problems

PART THREE READING COMPREHENSION (30 points)
Directions: There are 3 passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should choose the answer that fits best according to the information given in the passage.
A
One dark and stormy night, an elderly man and his wife entered the hall of a small hotel in Philadelphia, hoping to get room for the night.
The clerk, a friendly man with a beautiful smile, explained that there were three conferences in town. “All of our rooms are taken,” the clerk said, “but I can't send a nice couple like you into the rain at one o’clock in the morning. Would you perhaps be willing to sleep in my room? It’s not a suite(套房), but it will be good enough to make you comfortable for the night.” The couple agreed.
As the elderly man paid the bill the next morning, he told the clerk, “You are the kind of person who should be the boss of the best hotel in the United States. Maybe someday I’ll build one for you.” The clerk looked at them and smiled. The three of them had a good laugh.
Two years passed. The clerk had almost forgotten the incident when he received a letter from the elderly man, asking the clerk to pay him a visit. The elderly man met him in New York, and led him to the corner of the Fifth Avenue and 34th Street. He then pointed to a great new building there, a reddish stone one with watchtowers(塔楼) thrusting up to the sky, and told the clerk that it was the hotel he had just built for him。
That wonderful building was the original Waldorf-Astoria Hotel. And this young clerk whose names was George C. Boldt never foresaw the return of events that would lead him into the manager of one of the world's most attractive hotels.
56 .When the elderly couple left the hotel, they .
A. tried to make the clerk pleased
B. wanted to build the same hotel in the future
C. hoped that the clerk would replace the boss of the hotel
D. thought the clerk was talented in managing hotels
57. Why did the elderly man build a hotel for the clerk?
A. He was grateful to the clerk. B. They had a bet(打赌) at first.
C. He wanted to fool the clerk. D. He wanted to sell the hotel.
58. According to the text, the clerk .
A. helped the couple because he thought they were poor
B. hoped that the old couple could give him a large amount of money
C. didn't expect to receive things in return from the old couple
D. became rich, thanks to his own efforts
59. From the text, we can infer that .
A. anybody can be a successful manager B. old people are always very rich
C. good luck is always waiting for lucky people D. kindness can bring a good return
60. What do you think of the clerk?
A. He was willing to help. B. He was very attractive.
C. He tried to make money for his hotel. D. He liked making friends

Communication technologies are far from equal when it comes to conveying the truth. The first study to compare honesty across a range of communications media has found that people are twice as likely to tell lies in phone conversations as they are in emails. The fact that emails are automatically recorded—and can come back to haunt(困扰) you—appears to be the key to the finding.
Jeff Hancock of Cornell University in Ithaca, New York, asked 30 students to keep a communications diary for a week. In it they noted the number of conversations or email exchanges they had lasting more than 10 minutes, and confessed to how many lies they told. Hancock then worked out the number of lies per conversation for each medium. He found that lies made up 14 percent of emails, 21 percent of instant messages, 27 percent of face-to-face interactions and an astonishing 37 percent of phone calls.
His results, to be presented at the conference on human-computer interaction in Vienna, Austria, in April, have surprised psychologists. Some expected emailers to be the biggest liars, reasoning that because deception makes people uncomfortable, the detachment(非直接接触) of emailing would make it easier to lie. Others expected people to lie more in face-to-face exchanges because we are most practiced at that form of communication.
But Hancock says it is also crucial whether a conversation is being recorded and could be reread, and whether it occurs in real time. People appear to be afraid to lie when they know the communication could later be used to hold them to account, he says. This is why fewer lies appear in email than on the phone.
People are also more likely to lie in real time—in an instant message or phone call, say—than if they have time to think of a response, says Hancock. He found many lies are spontaneous(脱口而出的) responses to an unexpected demand, such as: “Do you like my dress?”
Hancock hopes his research will help companies work out the best ways for their employees to communicate. For instance, the phone might be the best medium for sales where employees are encouraged to stretch the truth. But given his result, work assessment, where honesty is a priority, might be best done using email.
66. Hancock’s study focuses on ________.
A. the consequences of lying in various communications media
B. the success of communications technologies in conveying ideas
C. people’s preference in selecting communications technologies
D. people’s honesty levels across a range of communications media
67. Hancock’s research finding surprised those who believed that ________.
A. people are less likely to lie in instant messages
B. people are unlikely to lie in face-to-face interactions
C. people are most likely to lie in email communication
D. people are twice as likely to lie in phone conversations
68. According to the passage, why are people more likely to tell the truth through certain media of communication?
A. They are afraid of leaving behind traces of their lies
B. They believe that honesty is the best policy
C. They tend to be relaxed when using those media
D. They are most practiced at those forms of communication
69. According to Hancock, the telephone is a preferable medium for promoting sales because ________.
A. salesmen can talk directly to their customers
B. salesmen may feel less restrained to exaggerate
C. salesmen can impress customers as being trustworthy
D. salesmen may pass on instant messages effectively
70. It can be inferred from the passage that ________.
A. honesty should be encouraged in interpersonal communications
B. more employers will use emails to communicate with their employees
C. email is now the dominant medium of communication within a company
D. suitable media should be chosen for different communication purposes

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