The airline lost your baggage. The hotel laundry(洗衣房) ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English.
No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples:
“I'm sorry to bother you...” Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries."
“Can you help me with this?” Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons."
“I'm afraid there may be a misunderstanding.” This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations(预定) for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room."
“I understand it's not your fault...” Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday."
“Excuse me, but I understood that...” Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi ride to the airport was only 25 dollars." Then give them an opportunity to do the right thing.What’s the purpose of this passage?
| A．To give an introduction of life abroad. |
| B．To give suggestions on how to learn English. |
| C．To offer advice on giving complaints in English. |
| D．To offer guides to those who travel around the world. |
According to the passage, if we meet an unfair situation, we’d better .
| A．state our complaints politely |
| B．go for the police immediately |
| C．use indirect language to hurt people |
| D．fight against the one who is responsible |
Why should we start a complaint with polite phrases?
| A．Because the situation is never serious. |
| B．Because the listener may not speak English. |
| C．Because it can help solve the problem more easily. |
| D．Because we should be always in good manners abroad. |
Several effective complaints in English are mentioned above EXCEPT .
| A．“Can you help me with this?” |
| B．“I understand it's not your fault.” |
| C．“Hey! You’re trying to cheat me!” |
| D．“I'm afraid there may be a misunderstanding.” |
While football fans feel strongly angry and shocked about mistakes made by referees (裁判) because they cannot see clearly what has happened, a small German company is quietly pleased.
For Cairos Technologies, mistakes made by referees are the kind of advertising that money cannot buy. The company has developed a tiny chip(芯片) that fits inside a football and determines whether the ball has crossed the goal line, by being able to discover its exact location on the field. The world football organization, FIFA, has shown interest in the technology. It is very possible that the new technology will be used in the 2006 World Cup in Germany.
"We've been testing the technology at the main soccer stadium in Nuremberg for some time and more recently in an under-17 FIFA Cup in Peru," said Gunter Rohmer, a director of the company. "The technology has performed well, and we're pretty optimistic（乐观）that it will be used at the games in Germany next year."
The chip only weighs 12 grams, and is placed in the center of the football. It sends 2,000 signals a second to a receiver network of 12 antennas(天线),placed around the field. The receivers then send information about the ball's location to a central computer, and because it works in real time, it can immediately tell the referee whether a goal has been scored. The chip even can tell when the ball crosses the line in mid-air. Oliver Braun, one of the inventors of the chip, says that feedback from German referees was generally positive. Germany sports-wear giant Adidas is also optimistic about using this kind of chip in other ball sports.
FIFA aims to test the technology later this year at another game in Japan before deciding whether or not to introduce it in all 12 stadiums in Germany for next year's World Cup.Carlos Technologies is pleased because ________.
| A．football fans are angry with referees |
| B．their new product can satisfy football fans |
| C．their new product will have a good market |
| D．they can sell a lot of football in the future |
In the first sentence in Paragraph 2,"... mistakes made by referees are the kind of advertising that money cannot buy" means ___________.
| A．Carlos Technologies can't afford the high price for advertising their product |
| B．Mistakes in production are also a kind of advertisement |
| C．Carios Technologies has already spent a lot of money on advertising their product |
| D．Referees' mistakes will be of great help for the sale of Carlos Technologies' new product |
The underlined word "feedback" probably means ___________.
| A．information given back by a user | B．advice given by someone |
| C．supplying food to customers | D．food given back by consumers |
The new product has drawn attention from some _________.
| A．famous people | B．referees | C．big companies | D．countries |
According to the passage , the following are true except _______ .
| A．The chip sends 2,000 signals a second |
| B．The chip even can tell when the ball crosses the line in mid-air. |
| C．The chip will be used at the game in Japan. |
| D．The chip will also be used at the games in Germany next year." |
Louis Pasteur, one of the world's great scientists, was born in 1822, and died in 1895.While still a young boy, Louis Pasteur made his decision to become a scientist. He spent much of his life time studying the diseases of cattle, chickens and other tame animals. His wife learned to help him with his work. Almost everyone knows that Pasteur is the man responsible for finding a way of preventing milk from spoiling (变质). Not many people know he was the first to imagine and to prove that air we breathe is full of germs (细菌). One of his greatest successes was finding a treatment for people and animals to prevent a disease called rabies (狂犬病). Louis Pasteur won many honors and could have got large amount of money. But Pasteur preferred to live simply. The real happiness of this unusual man came from his work. Louis Pasteur did so well in his life that the French government took up his work and created the Institute Pasteur in the year 1888.According to the passage, which of the following statements is true?
| A．Pasteur was a scientist and doctor as well. |
| B．Pasteur lived for less than seventy years. |
| C．Everybody knows that Pasteur succeeded in finding a way of preventing milk from spoiling. |
| D．Pasteur's wife was of some help to him in his work.. |
From the passage, we know that Pasteur lived a simple life. This is because ________.
| A．he earned little money. |
| B．he cared much about money. |
| C．what he really enjoyed was a simple life. |
| D．of all mentioned above. |
Why were many honors given to Louis Pasteur?
| A．Because he was the greatest scientist in the world. |
| B．Because he spent much of his life time studying the diseases of people . |
| C．Because he lived simply. |
| D．Because he was a great success as a scientist. |
Pasteur could have got large amount of money if he had___________.
| A．cared much about it. |
| B．made more discoveries. |
| C．lived a better life. |
| D．achieved more successes. |
To Louis Pasteur the real happiness in his life was to __________.
| A．study | B．work |
| C．get large amount of money | D．raise tame animals |
If you see someone drowning, speed is very important. Once you get him out of the water, if he isn't breathing, you have four minutes before his brain is completely destroyed. Support his neck, move his head back and press his chin upwards. This stops the tongue blocking the airway in the throat and is sometimes enough to get him breathing again. If that doesn't work, start mouth-to-mouth breathing. Press his nostrils (the two holes at the end of your nose, through which you breathe and smell things) together with your fingers. Open your mouth and take a deep breath. Blow into his lungs until his chest rises, then remove your mouth and watch his chest fall. Repeat twelve times a minute. Keep doing until professional help arrives.
To bring a child back to life, keep your lips around his mouth and gently blow into his mouth. Give the first four breaths as quickly as possible to fill the blood with oxygen. If, in spite of your efforts, he starts turning a blue-grey colour, and you can feel no pulse(脉搏), then pressing is the last chance of saving his life.
With arms straight, rock forwards, pressing down on the lower half of the breastbone. Don't be too hard or you may break a rib. Check how effective you are by seeing if his colour improves or his pulse becomes independent to your chest pressing. If this happens, stop the pressing. Otherwise continue until rescue arrives. If you want to save someone drowning, you __________.
| A．have to pull off his clothes first . |
| B．should try to get him out of water as quickly as possible. |
| C．should first make out who he is. |
| D．ought to throw a life coat to him first . |
Once a person stops breathing, it means ___________.
| A．you have no more than 4 minutes to bring him to life again . |
| B．his brain is completely damaged . |
| C．he has passed away. |
| D．there is no way to save his life . |
To press his chin upwards is a way to _____________.
| A．keep the tongue from blocking the airway in the throat . |
| B．prevent the tongue from stopping the airway in the throat . |
| C．wipe the tongue out of the throat . |
| D．see if he can possibly be saved . |
If the drowning boy has no pulse,_____________.
| A．press his chin upwards is enough to get him breathing . |
| B．blow air into his mouth is sure to save his life . |
| C．press his nostrils together with your fingers can work . |
| D．press is the last chance of saving his life . |
Which of the following statement is true?
| A．Don’t stop pressing his chest, if the drowning man starts breathing again. |
| B．If you see someone drowning, you must give him mouth-to-mouth breathing. |
| C．If a man does not breathe for four minutes, his brain will be completely destroyed. |
| D．When pressing, you can do it as hard as you can. |
Popeye the Sailor first became a popular cartoon in the 1930s.The sailor in that cartoon ate lots of spinach to make him strong. People watched him, and they began to buy and eat a lot more spinach. Popeye helped sell 33 percent more spinach than before! Spinach became a necessary part of many people’s diets. Even some children who hated the taste began to eat the vegetable.
Many people thought that the iron in spinach made Popeye strong, but this is not true. Spinach does not have any more iron than any other green vegetable. People only thought spinach had a lot of iron because the people who studied the food made a mistake. In the 1890s, a group of people studied what was inside vegetables. This group said that spinach had ten times more iron than it did. The group wrote the number wrong, and everyone accepted it.
Today, we know that the little iron there is in spinach cannot make a difference in how strong a person is. However, spinach does have something else which the body needs—folic acid.
It is interesting to point out that folic acid can help make a person strong. Maybe it was really the folic acid that made Popeye strong all along.A good title for this reading passage is______.
| A．Popeye the Sailor | B．The Truth About Spinach |
| C．A Mistake with Numbers | D．Folic Acid Makes You Strong |
Why did many people eat spinach after they saw Popeye the Sailor?
| A．They thought spinach made them strong. |
| B．They thought Popeye was funny. |
| C．Spinach had a lot of iron. |
| D．People liked folic acid. |
A research group told people that spinach______.
| A．made Popeye strong |
| B．was a green vegetable |
| C．had less iron than other green vegetables |
| D．had more iron than other green vegetables |
The reading passage says that perhaps Popeye got his strength from______.
| A．iron | B．folic acid | C．spinach | D．exercise |
Folic acid is ______.
| A．something in food | B．a vegetable | C．dangerous | D．a certain kind of spinach |
阅读下面短文并回答问题（请注意问题后的词数要求）。
When your toothbrush is at the end of its days, don’t just throw it away, as a survey has revealed many other uses for an old toothbrush.
The survey was carried out by the Dental Health Foundation to promote National Smile Month and more than 1, 000 people participated in the survey. It found that more than four in every five people re-use their toothbrush for another purpose.
Four in ten people use an old toothbrush to brush bathroom tiles (瓷砖), and almost a third use it to clean kitchen appliances. More than a quarter of those questioned use old toothbrushes to clean jewellery, and roughly one in every five use them for shining shoes. Some other uses for toothbrushes include cleaning bikes, computer keyboards, toilet seats, fish tanks and finger nails.
The survey also found that the age of the owner can determine what happens to a toothbrush after it is not suitable to be used to brush teeth any more. People over 75 are three times more likely to re-use their toothbrush for a different purpose than those between the ages of 16 and 34 and twice more likely than those between 35 and 44.
Additionally, to reuse their toothbrush for chores (日常琐事) and other uses than their male counterparts. Some women admitted to using their toothbrush to apply hair dye (染料)while some men said they used an old toothbrush to clean their dog’s teeth.
Chief Executive of the British Dental Health Foundation, Dr Nigel Carter, said, “We all should get through around four toothbrushes every year if we are to keep our oral health in great condition. Generally people don’t change their toothbrushes often enough, but there are still plenty of toothbrushes
lying around the house. Our survey has shown that people have realized that a toothbrush is of great value and has a role to play beyond its normal use.”What would be the best title for the passage? (no more than 10 words)
What does the underlined word “It” in Paragraph 2 probably refer to? (no more than 2 words)
What percentage of people use old toothbrushes to shine their shoes? (no more than 4 words)
Complete the following statement with proper words. (no more than 3 words)
The results of the survey also showed that whether a toothbrush is reused after it’s replaced can be determined by the owner is. Fill in the blank in Paragraph 5 with proper words. (no more than 5 words)