When difficult people express themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood. As a good communicator should be a good listener, five steps are advocated toward good listening.
The first step is cooperating( 合 作 ).How does a difficult person know that you’re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thoughts and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s a signal of step two: turning back. It means that you repeat some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask same open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize(概括)what you’ve heard. This allows you to make sure that both you and the difficult person the same page. When you do this, two things happen. First, if you’ve misses something, he can fill in the details(细 节).Second you’ ve shown that you’ re making an effort to understand completely. This increases possibility of gaining cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that this thoughts have been fully voiced. Ask if he feels understood.
Then enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.
根据短文内容完成下列表格。
| Topic |
|
| Reason |
Difficult people hope they have been heard and when they express themselves. |
| ◆ ◆Repeat some ◆Collect information about the person ’ s expressions and find his ◆Give a ◆Confirm that the person gains |
|
| Result |
A difficult person will be |
| Comment |
You may unlock the doors to difficult people’ s |
The aof scientists towards the rise is completely different. On the one hand, Dr Foster thinks that the trend which increases the temperature by 5 degrees would be a
(大灾难). On the other hand, George Hambley, who is o
to this view, predicts that any warming will be
(温和的) with few bad environmental c
.
James’ grandfather wrote to help James qsmoking. James’ grandfather once became a
to cigarettes in three ways. His body was a
to having nicotine. He began to do it
(自动地) and became
(心理上) interested. But he finally managed to stop when realizing the harmful effects of it.
The air we breathe is freely available, without we could not survive more than a few minutes. For the most part, air is available to everyone, and everyone needs it. Some people use the air to sustain them while
(sit) around and feel sorry for themselves.
breathe in the air and use the energy it provides to make
magnificent life. Opportunity is
the same way; it is everywhere. It is so freely available that we take it for granted. Yet opportunity alone is not enough to create success; it must
(seize) and acted upon in order to have value.
many people are so anxious to “get in” on a “ground floor opportunity”, as if the opportunity will do all the work that’s
(possible). Just as you need air to breathe, you need opportunity to succeed. However, it takes more than just breathing in the fresh air of opportunity. You must make use of it. That’s not up to the opportunity; that’s up to you.
doesn’t matter what “floor” the opportunity is on, but
matters is what you do with it.
Do’s and Don’ts in Whale(鲸) Watching
The Department of Fisheries and Oceans has developed guidelines for whale watching in Johnstone Strait, where killer whales are found on a daily basis each summer．It is strongly recommended that vessel(船只) operators follow these guidelines for all kinds of whales．
Approach whales from the side, not from the front or the back．
Approach no closer than 100 meters, then stop the boat but keep the engine on．
Keep noise levels down—no horns, whistles or racing of engines．
Start your boat only after the whales are more than 100 meters from your vessel．
Leave the area slowly, gradually moving faster when you are more than 300 meters from the whales．
Approach and leave slowly, avoiding sudden changes in speed or direction．
Avoid disturbing groups of resting whales．
Keep at low speeds and remain in the same direction if travelling side by side with whales．
When whales are travelling close to shore, avoid crowding them near the shore or coming between the whales and the shore．
Limit the time spent with any group of whales to less than 30 minutes at a time when within 100 to 200 meters of whales．
If there is more than one vessel at the same observation spot, be sure to avoid any boat position that would result in surrounding the whales．
Work together by communicating with other vessels, and make sure that all operators are aware of the whale watching guidelines．For whom is this text written?
| A．Tour guides． | B．Whale watchers． |
| C．Vessel operators． | D．Government officials． |
When leaving the observation areas, the vessel should _____．
| A．move close to the beach |
| B．increase speed gradually |
| C．keep its engine running slowly |
| D．remain at the back of the whales |
When going side by side with whales, the vessel should ．
| A．keep moving in the same direction |
| B．surround the whales with other boats |
| C．travel closer and closer to the shore |
| D．take a good viewing position |
What is the shortest safe distance from the whales?
| A．400 meters． | B．300 meters． | C．200 meters． | D．100 meters． |
阅读下面短文，按照句子结构的语法性和上下文连贯的要求，在空格处填入一个适当的词或使用括号中词语的正确形式填空。
I was feeling sad because my mother was out of job. It left me wonderingwas going to happen to us.
I got off the college shuttle bus and started walking. Then I heard piano music and singing rising above the noise of the people and the traffic. I walked much(slow) so I could find out where it was coming
. Through the crowd I saw
young lady sitting at a piano with a carriage next to her. She was singing songs with love and keeping on trying. The way she was singing comforted me a bit. I stood there
(watch) her play for about fifteen minutes, thinking that
must take courage to perform
her own in the middle of a crowd.
She must have felt my presence because she would often look in my direction. By now I was telling myself that if she could perform in front of hundreds of peopleshe didn’t know, I could at least tell her how good she sounded. I walked over, put some money in her carriage and
(say), “Thank you. I have been going through a hard time
(late), but you’ve made me hopeful again.”