Dear Mr. Plant,
I am an enthusiastic camper and longtime X-Ports customer, but after being offended（冒犯）for the third time at your Sierra Vista location, I am writing to complain about your impolite employees.
Several months ago ,I bought a tent that leaked（漏）the first time I used it and wanted it replaced . When I took it back, your employees accused me of tearing it myself. I left not only withm1, torn tent, but no refund(退款) and no satisfaction.
A couple of weeks ago , I bought a sleeping bag that was supposed to sleep two people comfort-ably. It didn't. Your employees refused to give me my money back even though I had the receipt. I was asked to leave the store, again with no satisfaction.
To my misfortune, my latest purchase(购买), of a piece of camping equipment at your store proyed to be another disappointment. The propane (丙烷) camp stove I bought didn't work properly. When I returned to exchange it, the rude clerk refused to help me because I did not have my sales receipt. It was an even exchange! He said that I was a problem and even asked if I had seen what products I-could purchase at one of your competitor's stores at comparable prices. Was he accusing me of something? Why would I have brought a receipt for an even exchange? Why would I know the price at other stores?
Furthermore, the clerk called security and forced me to leave your store-without my camp stove! How can I go camping now? The tent leaks, the sleeping bag is just wrong, and I don't have a stove to keep warm ! Who is going to refund my money for my stove? Who is going to help me get over the abuse I suffered in your store?
You, as the area manager must clear these matters up for me immediately! I am sending copies of this letter to your main office and the Sierra Vista Store.
Sincerely ,
Ima KumpaneeWhat was Ima' s proposed solution for the problem with the tent?
| A．To have it replaced. |
| B．To have it repaired. |
| C．To get a refund for it. |
| D．To get their apology. |
The clerk didn' t want to exchange the stove for Ima because_____.
| A．the clerk was offended |
| B．Ima destroyed it herself |
| C． Ima didn' t have the receipt |
| D．the clerk had given Ima the refund |
What was Ima' s attitude towards the purchase?
| A．Doubtful. | B．Surprised. |
| C．Dissatisfied. | D．Uninterested |
The letter is organized in order of ______.
| A．complexity | B．importance |
| C．space | D．time |
The letter was written to______.
| A．apply for a job in the store |
| B．complain about poor service |
| C．introduce some camping equipment |
| D．provide someone with information |
Kids don’t have to pay bills，cook dinners，or manage car polls (合伙使用汽车)．But—just like adults—they have their share of daily demands and things that don’t go smoothly.If frustrations and disappointments pile up，kids can get worried.
It’s natural for all kids to worry at times，and because of personality differences，some may worry more than others.Luckily，parents can help kids manage worry and deal with everyday problems with ease.Kids who can do that develop a sense of confidence and optimism that will help them master life’s challenges，big and small.
What kids worry about is often related to the age and stage they’re at.Kids and preteens typically worry about things like grades，tests，their changing bodies，fitting in with friends，a goal they missed at the soccer game，or whether they’ll make the team.They may worry about social troubles like cliques (派系，小圈子)，peer (同龄人) pressure，or whether they’ll be bullied (欺负)，laughed at，or left out.Because they’re beginning to feel more a part of the larger world around them，preteens also may worry about world events or issues they hear about on the news or at school.Things like terrorism，war，pollution，global warming，endangered animals，and natural disasters can all become a source of worry.From the passage，we learn that________.
| A．not kids but adults may get worried about something |
| B．the worries that kids experience vary from one to another |
| C．kids worry about the same issues，regardless of their age |
| D．preteens may not worry about fire or earthquakes |
What is the third paragraph mainly about?
| A．Advice on removing kids’ worries. |
| B．The negative results of getting worried. |
| C．Why kids get worried. |
| D．What kids may worry about. |
The next paragraph might talk about________.
| A．suggestions for kids to deal with worries |
| B．the importance of avoiding getting worried |
| C．different opinions on kids getting worried |
| D．subjects that teenagers and adults worry about |
The passage is most likely intended for________.
| A．scientists |
| B．teachers |
| C．parents |
| D．doctors |
Last Sunday, I sat with Tony, my college classmate, in a well-known coffee shop in Buenos Aires, Argentina. As we our coffee, two men entered and sat on an empty table beside us. They the waiter and ordered three cups of , two on the table and one on the wall. We heard this order with great and observed that they were served with two cups of coffee they paid for three. As soon as they , the waiter pasted (粘贴) a piece of paper on the wall saying A Cup of Coffee.
It that the situation was normal at this place. However, it was something （8） for Tony and me. Since we had nothing to do with the situation, we our coffee, paid the bill and left.
After a few days, we again had a to go to this coffee shop. While we were enjoying our coffee, a man entered. The way this man was dressed did not the standard nor the atmosphere of this coffee shop. Poverty (贫穷) was from the looks on his face. As he himself, he looked at the and said, “One cup of coffee from the wall.” the waiter served coffee to this man with , politeness and warmth.
After a few minutes, the man finished his coffee and left paying. We were amazed to watch all this when the waiter a piece of paper from the wall and （18） it in the dust bin.
Now it was no for us because the situation was easy to understand. Although the man didn’t know about the one who was giving this cup of coffee to him, he would have a better understanding of the wall which had a great role between the and receiver.
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Coolest Hotels in the World
Ariau Amazon Towers
The Ariau Amazon Towers hotel lets you sleep in a tree house. Eight towers make up this hotel that offers over 300 rooms. If you really want to get into the spirit, book the Tarzan suit which is large enough for a big family. You’ll be thirty feet up in the air and can travel between the towers through their wooden walkways.
Prices, starting at $300 one night for each person for a regular room and going all the way up to$3000 for the Tarzan Suite.
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Every winter in Jukkasjarvi, Sweden kind of hotel called the Ice Hotel is built. Each year,world-famous artists are invited to design and produce works of art from the ice, many of which can be found in the rooms. You’ll have your choice between hot or cold rooms,but you will be well advised to stay at least one night in a cold room for a true experience.
Prices: starting at $318 one night for each person for either a cold room or a warm one.
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Propeller Island
Propeller Island City Lodge is a very special hotel that was designed by a German artist. Each room provides you with the possibility of living in a work of art. Every single piece of furniture in the thirty rooms of the hotel has been hand-made and each room is completely different. You’ll be able to choose a room based on your own personal tastes.
Prices:starting at just $91 a night,and an additional person for only 20 extra dollars.
For more information,visit the website:http://www.propeller island.com
For information about other cool hotels in the world ,visit the website:http://www.bahamabeachclub.comWhat is special about the Ariau Amazon Towers hotel?
| A．You can sleep in the houses |
| B．You can choose any of the towers |
| C．It is designed for big families |
| D．Every room has a walkway |
For two persons spending a night in one of these hotels,they have to pay at least
| A．$111 |
| B．$182 |
| C．$600 |
| D．$636 |
Which website should you visit if you want to find out whether there exists a hotel the sea?
| A．http://www.icehotel.com |
| B．http://www.ariautowers.com |
| C．http://www .propeller-island.com |
| D．http://www.bahamabeachclub.com |
Which hotel would invite artists to come to work every year?
| A．Propeller Island City Lodge |
| B．Ariau Amazon Towers |
| C．The Ice Hotel |
| D．Bahama Beach Club |
It seems recently that more and more of my friends are facing some seemingly (似乎) unbeatable challenges in their lives. A few have lost their jobs and some have failed marriages. All too many have health problems.
I don't know if it is desperation (绝望) that causes them to turn to me for advice or whether they have come to value our friendship. But it is difficult to offer words of hope when all they feel is hopeless. They expect answers to get them back on their feet again.
I have often struggled with what to say, mostly because I have faced many of the same challenges in my own life. I remember how empty I felt after someone cheerfully offered words like "Things will get better!" "Hang in there!(坚持到底)" etc.
Now, being thought of as a source (源泉)of hope or a good example of what to do through printed words, I have even more people contacting me.
So what do I say? "Begin again."
It almost sounds too simple. But it is indeed the answer. All life challenges bring about an ending and the chance for beginning.
A job loss presents an opportunity to start over somewhere else and maybe even in another career.
A failed marriage doesn't mean you have no chance to love or to be loved. It means there are others just like you needing to be loved. Find them.
A life-threatening disease doesn't mean giving up. It means starting a new path to recovery and discovering within yourself the ability to fight back and win.
And if you are a person of faith, even death doesn't mean it's over. It means "to begin again".What did the author think of the advice offered when he was in trouble?
| A．Positive enough to encourage him to go on. |
| B．Some was effective but some was useless. |
| C．Not as effective as he had expected. |
| D．It was not worth listening to at all. |
Life challenges, in the opinion of the author, _______.
can beat a person's fighting spirits
B. can test how strong friendship is
C. can be avoided if people are careful enough.
D. mean the chance of a new beginning What does the author mean when he says "begin again"?
Stay positive no matter what difficulties you may face.
B. Turn to your friends for help when you are in trouble.
C. Success only comes after failure.
D. Only by trying many times can you find out your real strengths. What does the author probably do?
He is a famous actor.
B. He is an inspiration writer.
C. He is a physical expert.
D. He is a famous speaker.
At one time, people used to travel to foreign countries because they thought they would be different from home ----- the building, the food, and the national dress. Nowadays, however, one large city is very like another. They all have their Hilton or Sheraton Hotels which look like Hilton or Sheraton Hotels everywhere. They all have their McDonald’s, their KFCs, their Pizza Huts. Office buildings look the same everywhere, and most city centers are full of office buildings. And, of course, people are driving the same brands of Japanese or European cars, usually wearing the same kinds of clothing and watching the same American movies and TV shows except for a few programs. Airports are the same everywhere and the world’s airlines are all flying the same aircraft, Boeings or Airbuses.
What, therefore, is the purpose (目的) of foreign travel for people who are not on business? What do tourists hope to experience in a foreign country? The answer could be that people are very interested in the past. It is a nation’s history, not its main attraction (吸引力). Most of today’s tourists travel overseas to find out what foreign countries and cultures used to be like, not what they are like today. The words ‘cultural tourism’ are now part of the language of tourism, and it is the museums and works of art in many countries that are their main attraction.
If they are lucky and have had sensible, strong governments, many countries will also usually have at least a few beautiful places for tourists to visit.
Finally there is perhaps a nation’s greatest attraction: its people. A nation isn’t just its historical buildings, its works of art or beautiful places, it is also the people who live in it. This is why a country such as Thailand attracts millions of people every year. They come mainly because of the friendliness of the Thai people. It is why the Pacific Islands are also so popular. There may not be much to see or do on Fuji, but there are lots of friendly, smiling people to make visions feel welcome.The writer thinks that large cities in foreign countries .
| A．Do not offer a warm service to foreigners |
| B．Are similar to one another |
| C．Do not have good hotels |
| D．Share the same crafts |
The writer believes that many tourists are interested in foreign .
History
B. cars
C. crafts
D. HotelsWhat does the underlined phrase “cultural tourism” mean?
| A．Traveling overseas. |
| B．Visiting lots of museums. |
| C．Tourists’ interest in a foreign nation’s past culture. |
| D．Studying the history of a foreign country. |
What is Thailand’s greatest attraction?
| A．Its historical buildings. |
| B．Its works of art. |
| C．Its beautiful places. |
| D．Its people. |