A.FREEATLASTTheauthor,MatthewH-优题课

根据短文内容，从短文后的选项中选出能填入空白处的最佳答案。选项中有两项为多余选项。
Is the customer always right?Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food.
Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable(可支配的)income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means.
In restaurants in the south of the USA, for example, waiters compliment(恭维)you on your clothes, ask about your day, compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant may possible dream of such customer service. In fact, different nationalities expect different types of service. As a friend of mine once told me “By the end of evening I had spent as much time talking to the waiter as to my wife.”
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes. First of all she waits until they are on sale. And later she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price. Could you imagine trying such ways in department stores in other countries?0
Attitudes to service are, of course, affected by employer’s attitudes to their workers. As American waiters heavily depend on tips, they have to provide more service. But is this fair? It might not be a case of “Is the customer always right?” but a case of “How much service is it fair to expect?”

A．People often point to America as an example of good customer service.

B．It is a question of expectations.

C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D．Then she asks for a discount until she gets an even better price.

E. The answer, it seems, depends on which country you are in.
F. The way we shop shows the way we get along with other people.
G. However, do Europeans really want US style service?

阅读下列应用文及相关信息，并按要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑,选择项有一项是多余的。
首先阅读下列国外媒体上介绍性文字：
A. Cornwall
You can find that 'weekend feeling' every day of the year, in the country's favourite holiday destination. Some find it in a rock pool on a golden beach, while for some it can only be discovered on wild moors and quiet woods. Art lovers are sure to find all the inspiration they could wish for in a lively arts scene, while gastronauts can savour the secret ingredients that make Cornwall a foodie's heaven.
Start planning, start discovering; get your free 2011 official Cornwall guide and visit the website.
B. Cornwall, paradise found
The gardens of Cornwall are the envy of the world. With its warm sunshine Cornwall is the perfect home for a flourishing variety of plants, trees and flowers. For seasoned horticulturists, keen amateurs or energetic families looking for a fun day out, there is maybe a hidden vista or a startling splash of colour.
With over 70 gardens to choose from you can walk amongst wild woodlands or stand and admire the formal splendour of a country estate. Kitchen gardens, perfumed gardens, and even Japanese gardens - you will discover something fresh, whatever the season.
Click the 'request brochure' button for your FREE guide or visit the website for more information.
C. Peak District
Come to the Peak District and get right to the heart of a great holiday - right at the heart of the UK. Our world-class destination is a stone's throw from everywhere. From Hollywood film locations to superb landscapes and quality accommodation to luscious local food, we've got it all. You have the perfect recipe for a brilliant break. Order your free copy of our 2011 Visitor Guide now!
D. Discover the stunning Channel Island of Guernsey in 2011
It doesn't take long to get to the stunning Channel Island of Guernsey, but once you're here, you'll feel a long way from home - Discover its unforgettable blend of stunning scenery, unique character and rich heritage for yourself in 2011.
Welcome to the islands of Guernsey. Lying close to the north coast of France and bathed by the warm waters of the Gulf Stream, the islands are the perfect escape.
So take some time to look around and start planning your perfect break.
E. Visit the English Riviera - South Devon’s Beautiful Bay
Torquay, Babbacombe, Paignton and Brixham boast stunning beaches and award-winning visitor attractions.
But it's not just palm trees and a famously mild climate, there is treasured literary and natural heritage just waiting to be discovered. Explore Agatha Christie's place of birth and the inspiration behind fictional tales and her real life story.
Visit the website to request your free Accommodation Guide and prepare to explore South Devon's beautiful bay.
F. Pure Jersey
Whether you're looking for a short break or longer holiday, Jersey has it all! Discover breathtaking beaches, cosmopolitan shopping, leafy country lanes, award-winning attractions and fascinating WWII history. With over 30 departure points from the UK, you can fly in less than an hour or sail by fast ferry. What's more, with its lovely mild climate, Jersey is the warmest place in the British Isles.
以下是几位计划出行者的情况介绍。请将介绍与说明性文字匹配起来。
Doris , an amateur photographer , is now learning English in the UK. She is planning for a short visit to a place where she can not only has inspiration but also enjoys good food. Any season would be fine as long as there are colourful flowers and warm sun shine.
Rainy, a housewife, is taking a short break to relax herself from boring daily routine, but wishes to spend some days outdoors with her three young girls. She hates the cold winter and is ready to travel by any means of transportation so long as it won’t take a long time. She prefers street shopping to on line shopping.
Shirley, a professional column writer, is expecting to experience the UK in a special and unforgettable way. She writes about review on food, introduction to customs and lifestyle of the British.
Kathy, an artist, has great passion for nature. She is enthusiastic about exploring the unknown , learning from tradition, enjoying the amazing scenery and bathing the sun on the beach. She wants to pain Agatha Christie. She usually reads a lot about the persons she paints before she starts working on it.
King, a scholar, a nature lover, has written quite a few books on wars. On the other hand, he is particular about food. He is planning to spend one or two days simply enjoying the beauty of nature and quietness of the woods.

根据短文内容，从短文后的选项中选出能填入空白处的最佳答案。选项中有两项为多余选项。
Time is the most valuable thing that mankind has.________ Many people try to manage their time. They arrange information and tips in order to effectively do so.
_______ Time can be managed easily by finding out what is important and arranging these things in the order of importance. In this way you know your direction before making any plans and do not waste time and energy unnecessarily.
Now comes the next question._____ The answer is that you need to find out what steps you need to take to do and what you want to do. Then you know how much time to spend for each thing. These steps are like goals.
______ Not having them is like walking blindly in a dark room, trying to find the door.
Time management also demands a set schedule that works best for you. In this way you will be able to arrange your tasks based on their importance and finish them. In this way you will not waste your time in beating around the bush.
______ There are lots of things that we need to do in a short time. Therefore, having good time management skills is at the top of the list of things we all need.

A．We all live in a fast paced world now.

B．Using every passing second effectively can benefit us.

C．Could you divide your time equally while doing your work.

D．How do you manage time and what type of information is needed to do so ?

E.Setting goals is the most important part of time management.
F.Managing time is not that hard.
G.The aim of time management is to give us a feeling of satisfaction.

阅读下列应用文及相关信息，并按照要求匹配信息。
首先，请阅读以下有关电视节目的信息。
A. TV1 7:20 p.m. Find out more about Australia’s animal life. This film was made last year by one of Australia’s best-known cameramen, Dougie Bond. He spent over 200 hours filming the birds, animals and fish that inhabit this beautiful continent and for the first time brings some of these unusual animals to our TV screens.
B. TV3 9:00p.m. The popular science programme is back with the latest in technology and medicine. This week, cars that run on sunlight and the story of one baby’s fight to live.
C. TV2 8:10p.m. Do you think what goes into the food most of us eat every day of the week? Tonight’s programme takes a serious scientific look at the bread industry. Whether you bake your own bread or just enjoy buying it, this programme will give you an interesting insight into something most of us eat every day of the week.
D. TV1 5:15p.m. Busy parents? Bored children? Do you want something educational to entertain your children while you do something else? This popular magazine programme is for the under-fives. More music, fun, songs and games with Carla and Larry.
E. TV3 8:45p.m. If you’ve always wanted to cook, now it’s your chance to learn. In the studio are two chefs who will take you through some simple recipes step by step. This is a repeat of the popular series shown last year, and available from good bookshops.
F. TV3 7:40p.m. The latest new music. Pete Hogg looks at the best of the current rap, raga and new jack swing plus new video releases. This is the programme that tells you all about what’s happening on the music scene and brings you interviews with tomorrow’s young artists.
请阅读以下观众的信息，然后匹配与其适合的电视节目。
Rob leads a quiet life in a small village, but that doesn’t stop him from wanting to find out about the latest scientific development.
Bella enjoys eating out but can’t afford to spend very much at the moment as she is saving for a holiday. She has never learnt how to cook, so now it might be quite a good time to find out！
Dan is interested in taking wildlife photographs and enjoys the kind of programme which gives him a chance to see a professional photographer at work.
Gina is a music teacher. Although she prefers classical music, she likes to follow the kind of music that interests the teenagers she teaches.
Ron’s wife is in hospital. He wants to finds a programme suitable for his three-year-old son while he gets on with the housework and prepares a meal.

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项.
Everybody worries. Grown-ups do it and kids do it, too. But what should you do about it? Whether your worries are big or small, you can take these steps:
Figure it out.
That can make it tough to find out what the problem is or to pick one part of the problem to try to solve. But being able to focus on your problem—or at least part of it—is the first step to taking action.Think of ways to make it better.
There is almost always something you can do to help you feel less worried. Sitting there worrying is no fun and it probably won’t solve your problem.If your worry is about a fight you had with your friend, you might write down all the actions you could take—from writing the friend a note to inviting him or her over for a game of basketball. Once you have a list of possible actions, you can select the one that you think is most likely to get your friendship back on track.
Worrying can make you feel lonely. When you are worried, it can help to find someone to talk to. Sometimes people say, “Why should I bother? They can’t do anything about it.” But here is the reason to give it a try anyway:Just the act of telling someone what’s bothering you can make you feel a little better.

A．Ask for help.

B．Divide your problems into parts.

C．Worrying too much is bad for your health.

D．Some problems are big and have a lot of parts.

E. Switching to immediate action can help you feel more hopeful.
F. If you are having trouble figuring out what worries you, get to the last step.
G. You don’t know that no one can help until you share your feelings and let someone try to help.