As a manager, Tiffany is responsible for interviewing applicants for some of the positions with her company. During one interview, she noticed that the candidate never made direct eye contact. She was puzzled and somewhat disappointed because she liked the individual otherwise.
He had a perfect resume and gave good responses to her questions, but the fact that he never looked her in the eye said “untrustworthy,” so she decided to offer the job to her second choice. “It wasn’t until I attended a diversity workshop that I realized the person we passed over was the perfect person.” Tiffany admits. What she hadn’t known at the time of the interview was that the candidate’s “different” behavior was simply a cultural misunderstanding. He was an Asian-American raised in a family where respect for those in authority was shown by turning away your eyes. “I was just thrown off by the lack of eye contact, not realizing it was cultural,” Tiffany says. “I missed out, but will not miss that opportunity again.”
Many of us have had similar experiences with behaviors we describe as different. As the world becomes smaller and our workplaces more diverse, it is becoming essential to expand our understanding of others and to reexamine some of our false assumptions (假设) .
Hire Advantage
At a time when hiring qualified people is becoming more difficult, employers who can have no personal biases (偏见) from the process have an obvious advantage. My company, Mindsets LLC, helps organizations and individuals see their own blind spots. A real estate (房产) agent we worked with illustrates the positive difference such training can make .
“During my Mindsets coaching period, I was taught how to own a diversified workforce. I employed people from different cultures and skill sets. The agents were able to make use of their full potential and experiences to build up the company. When the real estate market began to change, it was because we had a diverse agent pool that we were able to stay in the real estate market much longer than others in the same profession.”
Blinded by Gender
Dale is an account executive who attended one of my workshops in charge of a diverse workforce. “Through some of the lessons, I discovered my personal bias.” he recalls. “I learned I had not been looking at a person as a whole person, and being open to differences.” In his case, the blindness was not about culture but rather gender.
“I had a management position open in my department; and the two finalists were a man and a woman. Had I not attended this workshop, I would have automatically assumed the man was the best candidate because the position required quite a bit of extensive travel. My assumption would have been that even though both candidates were great and could have been successful in the position, I assumed the woman would have wanted to be home with her children and not travel.” Dale’s assumptions are another example of the well-intentioned but incorrect thinking that limits an organization’s ability to promote the full potential of a diverse workforce. “I learned from the class that instead of forcing my gender biases into the situation, I needed to present the full range of duties, responsibilities and expectations to all candidates and allow them to make an informed decision.” Dale sings high praise for the workshop, “because it helped me make decisions based on fairness.”
A better Bottom Line
An open mind about diversity not only improves organizations from inside, it is profitable as well. These comments from a customer service representative show how an inclusive attitude can improve sales.” Most of my customers speak English as a second language. One of the best things my company has done is to contract with a language service that offers translations over the phone. It wasn’t until my boss received Mindsets’ training that she was able to understand how important inclusiveness was to customer service. As a result, our customer base has increased.”
Once we start to see people as individuals, we can move positively toward inclusiveness for everyone. Diversity is about coming together and taking advantage of our differences and similarities and about building better communities and organizations. When we begin to question our assumptions and challenge what we think we have learned from our past , from the media, peers, family, friends, etc, we begin to realize that some of our conclusions are imperfect or contrary to our fundamental values. We need to train ourselves to think differently, shift our mindsets and realize that diversity opens doors for all of us, creating opportunities in organizations and communities that benefit everyone. In Tiffany’s view, the first candidate was passed over because he ________.
| A．was an Asian-American |
| B．didn’t perform as perfectly as the second one |
| C．was untrustworthy |
| D．showed no respect for authority |
Tiffany’s misjudgment about the candidate originated from ________.
| A．racial discrimination |
| B．cultural differences |
| C．gender discrimination |
| D．emphasis on physical appearance |
What kind of organization is Mindsets LLC?
| A．A real estate agency. |
| B．A hi-tech company. |
| C．A company dealing with financial affairs. |
| D．A company training workforce. |
Which of the following statements will Dale not agree with about Mindsets LLC’s workshop?
| A．It helped him make fair decisions. |
| B．It helped him discover his personal bias about gender. |
| C．It helped him look at a person as a whole one. |
| D．It helped him find successful candidates. |
The last paragraph is intended to tell us the importance of ________.
| A．viewing people as individuals |
| B．challenging our past |
| C．training ourselves in Mindsets’ workshops |
| D．building better communications |
The Great Fire of London started in the very early hours of 2 September 1666. In four days it destroyed more than three-quarters of the old city, where most of the houses were wooden and close together. One hundred thousand people became homeless, but only a few lost their lives.
The fire started on Sunday morning in the house of the King's baker(面包师)in Pudding Lane. The baker, with his wife and family, was able to get out through a window in the roof. A strong wind blew the fire from the bakery(面包房)into a small hotel next door. Then it spread quickly into Thames Street. That was the beginning.
By eight o'clock three hundred houses were on fire. On Monday nearly a kilometer of the city was burning along the River Thames. Tuesday was the worst day. The fire destroyed many well-known buildings, old St Paul's and the Guildhall among them.
Samuel Pepys, the famous writer, wrote about the fire. People threw their things into the river. Many poor people stayed in their houses until the last moment. Birds fell out of the air because of the heat.
The fire stopped only when the King finally ordered people to destroy hundreds of buildings in the path of the fire. With nothing left to burn, the fire became weak and finally died out.
After the fire, Christopher Wren, the architect(建筑师), wanted a city with wider streets and fine new houses of stone. In fact, the streets are still narrow; but he did build more than fifty churches, among them new St Paul's.
The fire caused great pain and loss, but after it London was a better place: a city for the future and not just of the past.The fire began in .
| A．a hotel | B．the palace | C．Pudding Lane | D．Thames Street |
The underlined word "family" in the second paragraph means .
| A．home | B．children | C．wife and husband | D．wife and children |
How was the fire put out according to the text?
| A．The king and his soldiers came to help. |
| B．All the wooden houses in the city were destroyed. |
| C．People managed to get enough water from the river. |
| D．Houses standing in the direction of the fire were pulled down. |
Which of the following were reasons for the rapid spread of the big fire?
(a)There was a strong wind. (b)The streets were very narrow.
(c)Many houses were made of wood. (d)There was not enough water in the city.
(e)People did not discover the fire earlier.
| A．(a)and(b) | B．(a),(b)and(c) | C．(a),(b),(c)and(d) | D．(a),(b),(c)(d)and(e) |
There is one thing that everyone wants more than anything else .Some people try to get it by making money .They think that when they have enough money to buy such things as houses ,arms ,and cars ,they will have the one thing that everyone wants .
Other people believe that if they know enough, they will find this thing .They study all their lives in search of it .Still others think that if they have power, they will find this thing .They keep telling themselves: When I am a boss, I will no longer have to search for this thing.
What is it that everyone wants more than anything else? What is it that all of us keep working and searching for each day? It is happiness.
Happiness is a strange thing .It does not mean the same to all men .What will make one man happy may not make another man happy .Some men say that happiness comes from helping others ,other men say that happiness comes from making life more pleasant for everyone .What do you mean when you say“That makes me happy.”
Read what different people have said about happiness .Perhaps you will learn something that will bring you peace of mind ,comfort ,money or may bring you what you search for happiness.The main idea of this passage is that
| A．happiness means the same to everyone |
| B．happiness is the thing that everyone wants to get |
| C．money makes one happy, so does helping others |
| D．not all people are searching for happiness |
The first sentence in the second paragraph means
| A．other people think if they know a lot they will be able to get enough money and that will make them happy |
| B．other people think it true that knowledge will bring them enough money |
| C．other people hold the opinion that the less they know, the happier they are |
| D．other people hold the opinion that if they become knowledgeable enough they will feel happy |
“What will make one man happy may not make another man happy ”this sentence means
| A．when one man feels happy, another man will feel sad |
| B．when one man feels happy, another man will feel happy, too |
| C．different people hold different opinions about happiness |
| D．different people have the same opinion about happiness |
Which of the following is NOT true according to this passage?
| A．Anyone who owns lots of money will feel happy |
| B．Not all the people in the world would help others |
| C．What makes one happy may make another sad |
| D．All the people in the world work and search for happiness. |
People bury treasure to stop other people from taking it. They choose a quiet place, dig a deep hole and bury the treasure in it. Then they make a map of where the treasure is or write down other clues（线索）that will help them or someone else to find it again.
In Britain a few years ago, a writer wrote about some treasure that he had buried. He put clues in the story to help readers find it. Thousands of people hunted for the treasure. They dug holes all over Britain, hoping to find it.
One of the most popular adventure stories ever written is Robert Louis Stephenson's “Treasured Island”, an exciting story about a young boy, Jim Hawkins, who is captured by pirates (海盗) and later finds some buried treasure.
Then there is the true story about a man who had to travel overseas for a year. He did not trust banks, so he buried his life savings in a park. Then he went away. On his return, he went straight to the park. But the park was no longer there. In its place there was a huge building.
And then there was the man who buried his savings, all in bank notes, in a waterproof（防水的）bag. When he dug it up years later, there was nothing left. Worms and insects had eaten the bag and everything in it.
And of course, these are stories about people who bury things and either forget where they have buried them or lose the map.
Although it is true that people sometimes lose their money because a bank fails, banks are still the safest place to keep our savings and treasures. People who bury treasure usually.
| A．do not trust banks |
| B．have a little money . |
| C．want to live in a quiet place. |
| D．expect to lose it |
The writer in Britain.
| A．really had buried something. |
| B．started a nationwide treasure hunt. |
| C．had lost his treasure and wanted people to help him find it. |
| D．caused trouble because people dug holes everywhere. |
“Treasure Island”.
| A．is a story about pirates. |
| B．is about the adventures of Jim Hawkins. |
| C．is the most popular story ever written. |
| D．is a well-known fairy tale. |
The man who buried his money in a park.
| A．thought his money was safer there than in a bank. |
| B．travelled on the sea for a year. |
| C．got his life savings back again. |
| D．stayed away longer than he expected. |
From these stories we understand that.
| A．we cannot trust banks. |
| B．we should not trust anyone. |
| C．a waterproof bag is not proof against worms and insects. |
| D．insects eat anything. |
In one way of thinking, failure is a part of life. In another way, failure may be a way towards success. The “spider story” is often told. Robert Bruce, leader of the Scots in the 13th century, was hiding in a cave from the English. He watched a spider spinning a web（蜘蛛织网）. The spider tried to reach across a rough place in the rock. He tried six times without success. On the seventh time he made it and went on to spin his web. Bruce is said to have taken heart and to have gone on to defeat the English… Edison, the inventor of the light bulb, made hundreds of models that failed before he found the right way to make one.
So what? First, always think about your failure. What caused it? Were conditions right? Were you in top from yourself? What can you change so things will go right next time?
Second, is the goal（目标）you’re trying to reach the right one? Try to do some thinking about what your real goals may be. Think about his question, “If I do succeed in this, where will it get me?” This may help you prevent failure in things you shouldn’t be doing anyway.
The third thing to bear in mind about failure is that it’s a part of life. Learn to “live with yourself” even though you may have failed. Remember, “You can’t win them all.”This passage deals with two sides of failure. In paragraph 1, the author talks mainly about __.
| A．the value of failure |
| B．how people would fail |
| C．famous failures |
| D．the cause of failure |
The underlined phrase “made it” means ______ .
| A．succeeded |
| B．failed |
| C．gave |
| D．got |
The lesson the spider taught Robert Bruce seems ______ .
| A．productive |
| B．straight forward |
| C．sorrowful |
| D．deep |
The author tells you to do all things except ______ .
| A．The think about the cause of your failure |
| B．to check out whether your goals are right for you |
| C．to consider failure as a part or life |
| D．to bear in mind that you will never fail in your life |
Which of the following is NOT true?
| A．Bruce and Edison were successful examples. |
| B．Failure may be regarded as a way toward success. |
| C．Edison learned a lot from the lesson the spider taught Robert Bruce. |
| D．One may often raise a question whether his goals are worth attempting. |
The greatest recent changes have been in the lives of women, during the twentieth century there was an unusual shortening of the time of a woman’s life spent in caring for children. A woman marrying at the end of the 19th century would probably have been in her middle twenties, and would be likely to have seven or eight children, of whom four or five lived till they were five years old. By the time the youngest was fifteen, the mother would have been in her early fifties and would expect to live a further twenty years, during which custom, chance and health made it unusual for her to get paid work. Today women marry younger and have fewer children. Usually a woman’s youngest child will be fifteen when she is forty five and is likely to take paid work until retirement at sixty. Even while she has the care of children, her work is lightened by household appliances （家用电器）and convenience foods.
This important change in women’s way of life has only recently begun to have its full effect on women’s economic position. Even a few years ago most girls left school at the first opportunity and most of them took a full time job. However, when they married, they usually left work at once and never returned to it. Today the school leaving age is sixteen, many girls stay at school after that age, and though women tend to marry younger, more married women stay at work at least until shortly before their first child is born. Very many more afterwards, return to full or part-time work. Such changes have led to a new relationship in marriage, with both husband and wife accepting a greater share of the duties and satisfaction of family life, and with both husband and wife sharing more equally in providing the money and running the home, according to the abilities and interest of each them.According to the passage, around the year1990 most women married.
| A．at about twenty five | B．in their early fifties |
| C．as soon as possible after they were fifteen | D．at any age from fifteen to forty five |
We are told that in an average family about1990.
| A．many children died before they were five |
| B．the youngest child would be fifteen |
| C．seven of eight children lived to be more than five |
| D．four of five children died when they were five. |
When she was over fifty, the late 19th century mother.
| A．would expect to work until she died |
| B．was usually expected to take up paid employment |
| C．would be healthy enough to take up paid employment. |
| D．was unlikely to find a job. |
Many girls, the passage says, are now likely to.
| A．marry so that they can get a job |
| B．Leave school as soon as they can |
| C．give up their jobs for good after they are married |
| D．continue working until they are going to have a baby |
According to the passage, it is now quite usual for women to.
| A．stay at hone after leaving school |
| B．marry men younger than themselves |
| C．start working again later in life |
| D．Marry while still at school |