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Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buys things. To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping cart. One of the first things customers forget is how to count. There is no other way to explain how so many people get in their express line, which is clearly marked 15 items(件) or less, with 20, 25 or even a cart load of items.
Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, “Oops, I forgot to pick up a fresh loaf of bread. I hope you don’t mind waiting, while I go to get it.”Five minutes later, he’s back with the bread, a bottle of milk, and three rolls of paper towels. What is strange is that customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, a customer will wait until I announce the total. Then, in surprise, she says, “ Oh no, what did I do with my check book?” After 5 minutes of digging through her purse, she borrows my pen because she has forgotten hers. But I have to tolerate customers because they pay my salary, and that’s something I can’t afford to forget.What does the author say about his customers?
| A．They cannot count numbers. |
| B．They sometimes jump the queue. |
| C．They don’t know how to express themselves. |
| D．They behave as if their memories had totally failed. |
According to the text, who are supposed to be in the express line?
| A．Customers with nothing purchased. |
| B．Customers with not more than 15 items. |
| C．Customers with items between 16 and 25 |
| D．customers with 25 or even a cart load of items. |
When customers arrive at the check-out counter, they_______
| A．find their pens lost |
| B．go back and get more items |
| C．cannot wait to pay for their groceries. |
| D．prefer paying by check to paying with a credit card. |
We can infer from the text that ________
| A．business in the grocery store runs well |
| B．the author finds his present job full of fun |
| C．the author’s part-time job calls for patience |
| D．customers go to grocery stores without planning. |
An astronomer is making a case for launching pop singer Justin Bieber into suborbital（亚轨道的）space aboard a private rocket ship. The idea is not to rid the world of the Canadian teenager — he would come back down to Earth eventually, after all — but rather to help jump-start the emergingsuborbital spaceflight industry.
It would generate a lot of public interest, which would helpcommercial spaceflightpick up some much-needed momentum, said Seth Shostak, senior astronomer at the Search for Extraterrestrial Intelligence (SETI) Institute in Mountain View, California. “If there’s more interest, there are more customers. If there are more customers, there's more technical development. It's a positive feedback loop, and obviously that's good.”
Such missions would return to Earth without completing a full lap around the planet. Instead, the flights would hit the edge of space about 62 miles (100 kilometers) above Earth, experience a few minutes of weightlessness, then re-enter the atmosphere and land back at a spaceport.
None of these firms are ready to fly customers yet, but some are getting close. For instance, Virgin Galactic hopes to begin powered test flights of itsSpaceShipTwo vehiclelater this year, with commercial operations perhaps beginning in 2013 or 2014. It is SpaceShipTwo that reportedly grabbed the attention ofBeyonce and Jay-Z.
Virgin Galactic has collected deposits from nearly 500 customers willing to pay $200,000 for a ride aboard SpaceShipTwo, and both Virgin and XCOR have inked deals to fly scientists and their experiments on research flights. So a suborbital market already exists — but Shostak is thinking about ways to make it grow.
A celebrity launch isn't Shostak’s only idea. Suborbital firms should also promote their activities aggressively via social media, Shostak said, and they should make sure their spaceships are bristling（充满）with cameras both inside and out, to give the public dramatic views of every mission.
Some observers view commercial suborbital spaceflight as a potentially transformative industry, saying it could serve as a stepping stone to the exploration and exploitation of space on an unprecedented scale. While the industry’s success is far from assured, Shostak offered some reason for optimism: The American public remains keen on space.Why may Justin Bieber be sent into suborbital space?
| A．To show his bravery and make him a role model for teenagers. |
| B．To arouse the American public’s interest. |
| C．To help reform the spaceflight industry. |
| D．To film an advertisement about space. |
What can we learn about suborbital spaceflight?
| A．A trip will return to Earth before finishing a lap. |
| B．The whole trip will leave passengers weightless. |
| C．Each trip can take 500 passengers. |
| D．The trip will be too expensive even for celebrities. |
What can we infer from the text?
| A．SpaceShipTwo will be the first to fly. |
| B．Famous people will be the main passengers in the future. |
| C．The space trip is still in preparation. |
| D．Every space trip will be made into a film. |
The last paragraph suggests that _________.
| A．space is too mysterious to explore |
| B．the suborbital market is promising |
| C．the spaceflight industry is more successful than people think |
| D．developing the industry is risky |
What is the main purpose of the text?
| A．To predict a change in the space market. |
| B．To discuss a recent launch. |
| C．To introduce the status of the spaceflight industry. |
| D．To remove public doubt about the spaceflight industry. |
Gallows humor（黑色幽默）seem like a mistake, or at least in poor taste. But psychologists say that gallows humor can be an important way to relieve stress. “Humor makes you feel in control and it can give you that feeling that everything is okay even when it's not,” says James M. Jones, a psychology professor at the University of Delaware.
Psychologists say that just because you're laughing doesn't mean you’re wasting time. Occasional teasing among colleagues, particularly if it revolves around things associated with the job, can boost creativity, departmental cohesiveness（凝聚力）and performance.
“There are a lot of stressors out there,” says Ed Dunkelblau, a psychologist with the Institute for Emotionally Intelligent Learning in Chicago. “But gallows humor is a way of making difficult things a little less difficult.”
This is true as long as the humor is used for the right purpose. The main point of it should be inspiring people --- not laughing at them. “Anything that would lift morale（士气）in terms of the company would be good humor,” says Thierry Guedj, a professor of business and psychology at Boston University. “Before you say or do anything, think about, ‘How is this helping my employees’ morale?’”
You want to give your employees and co-workers a sense of belonging, so don’t make observations that are aggressive. Most obviously, Dr Guedj says, don’t make comments about people’s physical appearance, or faith. If you have any doubt, it's appropriate, don't go through with it.
Or you can take aim at the one person you know won't be offended（冒犯）:Yourself. “If there's going to be a joke or story, it should be you,” Mr. Dunkelblau says. For example, if you're a marketing manager reviewing a failed campaign that you led, begin with a line like, “The guy who gave permission to this deal might just be looking for work next week.”
“People with the ability to laugh at themselves can give other people permission to laugh at themselves too,” Mr. Jones says. “And if you can laugh at yourself, you feel better about yourself.”According to the text, gallows humor has the following functions EXCEPT ________.
| A．reducing pressure |
| B．improving performance |
| C．making people more creative |
| D．leading to a big mistake |
What is Ed Dunkelblau’s attitude towards gallows humor?
| A．Positive. | B．Negative. | C．Neutral. | D．Uncertain. |
Which of the following would Dr. Guedj most probably agree with?
| A．Gallows humor is the basic source of morale. |
| B．Gallows humor allows people to laugh at others. |
| C．Gallows humor may sometimes be used for the wrong purpose. |
| D．Anything that may lift morale can be called gallows humor. |
When people use gallows humor, they should ________.
| A．observe who is aggressive |
| B．show a sense of belonging |
| C．doubt about the result of humors |
| D．try to avoid irritating others |
What can we infer from the text?
| A．People tend to laugh at others rather than themselves. |
| B．Laughing at ourselves can help relieve the stress of others. |
| C．People can’t avoid offending others with gallows humor. |
| D．People who laugh at themselves are hard to be friends with. |
Life is full of change, and this leads to growth. Change is what keeps our lives moving, and allows us to achieve what we desire and deserve. Like it or not, we need to be willing to go with the flow, and be adaptable when something doesn’t go according to plan. A catalyst is a person that causes something else to happen, and if you’re not currently a catalyst for change, here are some things you can do to become one.
Take a look at what you’ve got going on in your life right now. Write down everything that comes to mind. Is there anything that jumps out at you that you're not content with? Is there something that isn't moving forward as quickly as you would like it to? Identifying what you want to change is the first step to getting somewhere with it.
Take the initiative to make change happen. Once you have identified what you want to work on changing, write down several possible "next steps" you can take to realizing that change. Whatever it is you want to change, you won't get very far without having specific actions in mind to carry out. Start small, and then focus on items that are a bit more involved or difficult and just keep going!
When carrying out a change, it’s great if you’re able to bounce ideas off other people, particularly if they can help you implement that change in some way. Be receptive to feedback, but realize that others’ opinions are not golden. Also remember to give feedback when asked for it. Be sure it's genuine and that you are able to stand behind it.
Create an environment for change. There is nothing more discouraging than trying to create change in an environment that is not conducive to it. It’s like trying to stick to a diet in a house that is filled with chips, cookies, ice cream and chocolate; you are just making it more difficult for yourself.
Change is good, and often leads to process improvement, increased productivity and efficiency. Take the initiative, and make changes to your life to get to where you want to go faster than you are going right now.If you decide to change, you should start by _________.
| A．going with the flow |
| B．changing from day to day |
| C．writing down good ideas |
| D．making sure you know what to change |
Which of the following is TRUE, according to the fourth paragraph?
| A．One should accept others’ opinions uncritically. |
| B．One should be cautious about the opinions of others. |
| C．It’s more important to get than to give feedback. |
| D．Change may not happen without ideas from other people. |
The underlined words “bounce ideas off other people” in the fourth paragraph probably mean
“_________”.
| A．get approval from others |
| B．get your ideas across to other people |
| C．get others’ feedback about your ideas |
| D．carry out your ideas without the help of others |
What can we infer from the text?
| A．Change benefits us in different ways. |
| B．Creating a good environment is the most important step. |
| C．It’s discouraging to try to change one’s environment. |
| D．Being a catalyst for change is risky but rewarding. |
Which would be the best title for the text?
| A．How to achieve what you desire. |
| B．How to be a catalyst for change. |
| C．How to act according to your plans. |
| D．How to move in the right direction. |
My mother, Marisol Torres, came with her family to Australia in the early 1960s. Then my parents’ marriage ended and Mum began the study of precious stones. Her interest in opals (猫眼石) took her to the New South Wales remote town of Lightning Ridge. There were no luxuries (奢华的享受), but she was closer to nature and had a chance to find black opals and make some money.
My mother was beautiful with dark hair and brown eyes, but she was also quiet and shy. Early in the Ridge years, she kept to herself, but later, she started going to the neighbourhood centre to make friends.
It was her dream to mine, but her get-rich-quick thinking was unrealistic. She was cheated and she was never very successful. But she kept a sense of humour and a charming smile.
Then, just as friendships began to blossom, she was diagnosed with cancer and had to return south for treatment. She had the intention of cooking Spanish food as special treat for her Ridge friends, but died too soon. In her honour, my aunt, Marisa, and I fulfilled her desire when we visited the Ridge in March last year.
People who mine the Ridge come from a cross section of society, from lawyers to travels. Looks don’t mean much: it can be hard to tell who is millionaire and who is poor. Opals attracted Sebastian and Hanna Deisenberger to Lightning Ridge. They planned a two-year stay, but became permanent residents.
Then there’s Neil Schellnegger, 45, who moved to the area with his parents when he was a child. He lives with his son, Luke. Luke is a shy 19-year-old boy who enjoys helping his dad. They haven’t had much luck over the past couple of years, but their passion for opals conquers disappointment. They love the peaceful lifestyle.
Danny Hatcher, 38, is a second-generation miner and president of the Lightning Ridge Miners’ Association. He is an optimistic man, driven by the desire to find the perfect opal. “It’s magic,” he explains. “Once you start opal mining you don’t want to do anything else… There is always the potential for finding a million dollars. Nothing beats it.”
It’s a place where dreams --- spiritual or material --- can be fulfilled; a place, for one last bet in life. What made the author’s mother go to Lightning Ridge?
| A．The luxurious life there. | B．Her new marriage there. |
| C．Her interest in opals. | D．Her passion for nature. . |
After the author’s mother died, she fulfilled her desire by __________.
| A．treating her mother’s Ridge friends with Spanish food |
| B．writing a biography about her whole life |
| C．decorating her house in Lightning Ridge |
| D．finding a lot of black opals in Lightning Ridge |
We know from the passage that _________.
| A．the rich and the poor can be distinguished by their looks |
| B．Luke is a successful miner, just like his father |
| C．Sebastian is planning to leave Lightning Ridge |
| D．Danny Hatcher’s parents were miners in Lightning Ridge |
Lightning Ridge is a place where dreams can be fulfilled because __________.
| A．there are precious stones and life is peaceful |
| B．there are people from all walks of life |
| C．there are rich people who can help poor people |
| D．there is a lot of gold hidden in the ground |
What is the author’s purpose of giving Neil Schellnegger and Danny Hatcher as examples?
| A．To show the magic power of opal mining. |
| B．To tell people it isn’t always hard to mine opals. |
| C．To warn people not to take up this kind of job. |
| D．To persuade people to look for more resources for the country. |
阅读下面短文并回答问题，然后将答案写到答题卡相应的位置上(请注意问题后的词数要求)。
[1] Weeks after his wife died, Rao Pingru started to paint pictures of her. From the first time he saw her putting on makeup in a mirror, to their wedding at which they promised “to love and cherish”, to her lying in bed on her final days – all the images of their nearly 60 – year marriage have been food for his art.
[2] “ When I create her with brushstrokes, she is there, and our story doesn’t perish,(死亡)” said Rao, 91, a retired military man and former editor. He has filled 18 albums of drawings in the past four years, which he called Our Story.
[3] At first, the Jiangxi native was only trying to pass time and leave something so his grandchildren could “know about their grandparents” who have been through war, poverty, sickness and, perhaps most importantly, love.
[4] Rao met Meitang as a blind date when he came back from war in 1946. “ It’s a strange thing. You just have to meet the right person to have that feeling,” he said, thinking of how lovely she was. During their early dates, Rao _________________ “the three words”. Instead, he sang a pop song of the time, Rosemary, I love you, to express his feelings, on a park bench in Nanchang, Jiangxi province.
[5] The first two years of their marriage was “ the sweetest time” of Rao’s life, as he recalled, in spite of the turbulence following the war. The couple adopted a happy – go – lucky policy wherever they traveled, worked and lived. They managed to escape robbery by hiding their possessions in tires while Rao was working in Guizhou province.What is the main idea of the passage? (no more than 12 words)
__________________________________________________________________What does the underlined word “ food”(Para 1) refer to? (no more than 9 words)
__________________________________________________________________Why did Rao begin his drawings? (no more than 16 words)
__________________________________________________________________Please fill in the blank (Para 4)with proper words to complete the sentence. (no more than 5 words)
___________________________________________________________________What is Rao and his wife’s attitude towards life? (no more than 4words)
___________________________________________________________________