阅读下面材料，在空白处填入适当的内容（不多于3个单词）或括号-优题课

When difficult people express themselves orally, they generally want at least two things: they’ve been heard and they’ve been understood should be a good listener, five steps are advocated toward good listening.
The first step is cooperating（合作）. How does a difficult person know that you’ re listening and understanding? In fact, it’s through the way you look and sound while he is talking. You may help him to fully express his thought and feelings. You do this by nodding your head in agreement, making certain sounds of understanding.
When the person begins to repeat what’s been said, it’s signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you’re listening carefully and that you think what he is saying is important.
Having heard what he has to say, the next step is clarifying. At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure out what intention he is hoping to satisfy.
The fourth step is to summarize（概括） what you’ve heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you’re missed something, he can fill in the details（细节）. Second, you’ve shown that you’re making an effort to understand completely. This increases the possibility of gaining cooperation from him.
Having listened carefully, you’ve now arrived at the point of confirming with the person that he feels satisfied that his thoughts have been fully voiced. Ask if he feels understood.
When enough sincere listening, questioning, and remembering are brought together, understanding is usually achieved and a difficult person becomes less difficult and more cooperative.

Topic	to understand
Reason	Difficult people hope they have been heard andwhen they express themselves
on listening	in agreement and make some sounds of understanding while a difficult person is speaking Repeat some that you have heard Collect information about the person’s expressions and find his Give a of what the person has said Confirm that the person gains from speaking his thoughts
Result	A difficult person will be to cooperate with if understanding is achieved
Comment	You may unlock the doors to difficult people’safter you listen and understand

Many people think dreams are full of messages that may not be clear to us common people. But if we think about what is going on in our lives, we can usually come up with an answer. Let’s look at some of the most common dreams. What do these dreams mean?
Falling
You’re falling, falling, falling… and then you wake up. This dream is said to mean you are afraid of something or worried about something. There may be something in your life that is out of control and there is nothing you can do to stop it. Another explanation is that you may fail in something. Maybe you’re not doing well in school or work.
Taking an exam(or forgetting that you have one)
You suddenly realize you have to take an exam at that very moment. You might be running here and there to find your classroom. Experts say this dream may mean you’re being tested about something or maybe you are facing a challenge.
Flying
Dreaming that you are flying means you are on top of things. You are in control of the things that matter to you. It may also mean you have confidence in yourself and think no one and nothing can beat you.
Trying to run, but going nowhere
You’re trying to run, but either your legs won’t move or you simply aren’t going anywhere. Some experts think this dream means you’re trying to do too many things at once and can’t catch up or move forward.
In fact, unlike these dreams, there are also many strange dreams that experts may not be able to explain.
阅读短文完成下列表格，一空一词。
What do dreams mean ?

Descriptions of dreams	_________ to dreams
Falling	You have something to fear or ________ about. You ________ in something like schooling or work.
Taking an exam (or forgetting that you have one)	You’re being tested about something or facing something ________.
Flying	You’re able to control _________matters to you. You believe in yourself and think you can _________ anyone and anything.
Trying to run, but going ________	You’re trying to do too many things at a _________, which prevents you from_________ forward.
Conclusion: We can come up with_________ about some dreams, but not all the dreams.

根据文意及首字母或汉语提示出单词，使文章通顺完整
Dear editor
I am Evan from Canada. Being the eldest child in the family has its disadvantages. First of all, I have to share all my （玩具） with my younger sisters. Of course, they don’t n to return the favour because I’m totally uninterested in their things. （除……之外）that, they are always hanging around me. I just can’t get a moment’s p .
At meals, l have to eat whatever is o the plate regardless of the taste. My sisters only try one bite if it’s not t favourite food. In addition, w it comes to practicing our musical instruments, l have to practice m than double the time. Worst of all, l get a larger quantity of homework,（对比）to them.
I’m feeling rather annoyed. Can you please g me some advice?
Yours truly
Evan Smith
_______ _______ _______ _______ _______
_______ _______ ______________ _______

A lecturer was giving a lecture to his students on stress management. He raised a glass of water and asked the audience, ‘How heavy do you think this glass of water is?’
All of the students tried to answer the question, and their answers ranged from 20g to 5OOg.
‘It does not matter on the absolute weight. It depends on how long you hold it. If I hold it for a minute, it is OK. If I hold it for an hour,l will have an ache in my right arm. If I hold it for a day, you will have to call an ambulance. It is exactly the same weight, but the longer I hold it, the heavier it becomes.’
‘If we carry our burdens all the time, sooner or later, we will not be able to carry on, because the burden is becoming increasingly heavier.’
‘What you have to do is to put the glass down, rest for a while before holding it again.’
We have to put down the burden periodically（定期地；周期性地），so that we can be refreshed and are able to carry on. Otherwise I think that we will break down on the half way and can’t realize our dream as we planned.All of us should really keep this in mind.
Before you return home from work tonight, put the burden of work down. Don’t carry it back home. You can pick it up tomorrow.
Whatever burden you are having now on your shoulders, let it down for a moment if you can. If you do like this, you can greatly improve your work efficiency（效率） and life quality.
Life is short; let’s enjoy it to the fullest.
根据短文内容完成表格，一空一词。

Title	How to relax ourselves
Theme	Put down the burden to get _______.
The lecturer’s question	How heavy is the glass of water? The question was raised on _______ stress.
The students’ answer	The students gave answers from 20g to 500g．
The lecturer’s explanations	•The weight of the glass of water _______ on the time of holding it. •The longer you hold it, the heavier it will become. •Hold it for a minute, and you will feel _______. •If you hold it for an hour, your right arm will ache. •An ambulance will have to be _______ if you hold it for a day. •If we carry the burden too long, we will be _______ to carry on.
The methods to relax	•To relax, you must put the glass down. •After a ______ , hold the glass up again. •Put down the burden _______ to get refreshed to carry on.
The writer’s _______	•Put down the burden of work before you go home and pick it up tomorrow. •Let down the burden on your _______to rest for a while. •Enjoy your life.

There are a number of languages spoken throughout the world. Every person knows at least one language, which he learns in his childhood and is routinely used for speaking and writing. However, many people are fond of learning two or more languages, so they try to be bilingual, which means that they try to have the knowledge of two or more languages. And being bilingual can bring a person a number of benefits in various aspects. For example:
A person can get cognitive(认知的) benefits from it. The bilingual people have two or more words for each idea and object. Therefore, a bilingual person can develop a creative thinking. The bilinguals are aware of which language should be spoken with which person in a particular situation. So they are more sensitive(敏感的) to the needs of the listener than the people who only use one language: Being bilingual also improves and enriches a person's mental development.
Being bilingual has a positive effect on a person's character. The bilinguals are able to switch between different languages and talk to different people in various languages. It increases a sense of self-esteem( 自尊). Being bilingual creates a powerful link in different people from different countries.
A bilingual education offers better curriculum results. The bilinguals tend to show a higher performance in examinations and tests. The bilinguals find it quite easy to learn and speak three, four or more languages.
Being bilingual offers potential employment benefits. It offers a wider choice of jobs in various fields. The bilinguals can get a great many career opportunities in transport, tourism, public relations, marketing and sales, banking, translation, law, teaching and so on.
So it can be concluded from the above that we should try our best to learn and master two or more languages.
Title: __________ of being bilingual

_______	Having the knowledge of two or more languages.
Benefits	Cognition	● Make a person think __________. ● Make a person more sensitive to the listener's __________. ● Improve and enrich a person's mental development.
______	● Increase a person's sense of ________. ●Create a powerful link in different people from different countries.
Curriculum	● Enable a person to _____ better in examinations and tests. ● Make a person easily learn and speak more languages.
_______	● Offer a person more __________ in finding jobs.
_______	We should try our best to learn and master two or more languages.