请认真阅读下列短文，并根据所读内容在文章后表格中的空格里填人一个最恰当的单词。每空一词。
In the professional world, oral communication skills in the workplace, which are the art of using speech to convey information, thoughts and feelings to others, are important for the success of any organizations.
The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team work on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice versa (相反的情况). Therefore, developing oral communication skills is important to success in life ahead.
How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”， “as far as I know”. While improving skills on oral communication, people in the workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we're talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.
Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.
| Title |
Oral communication skills in the workplace |
| The art of using speech to convey information, thoughts and feelings to others. |
|
| Importance |
●The way we convey our thoughts plays a major ●Understanding the task ●A clear flow of communication can easily ●Good relationships and trust among the employees built with proper communication can ●Conveying expectations can promote support and cooperation. |
| _ communication |
●Use words like “in my opinion” to show your ●Learn to be a good ●Avoid using a ●Smile and be positive to delight the people around you. ●Give the other person a chance to talk in a conversation. |
| Conclusion |
Communication can be improved with |
When I was in Germany, one day at Christmas time I went to a post office to send a letter. (1) my surprise. I found people queuing some paces away (2)___ the person at the savings deposit (存款)window. Why so? Each did his business in turn (3) the line never moved a step nearer. I was very curious, so I walked to the window to find out the (4)_____. There was a notice on (5) ____ was written “Thank you for your respect for others’ privacy”, a polite warning to keep people away from nosing into(干涉)others’ affairs. Money matters are (6)___as privacy in Western countries. I was deeply impressed by the sight and stayed a while to watch: they were waiting so calmly at a distance that they seemed quite used to the practice .The same thing happened at a public telephone box. Those waiting for their turns always kept their distance enough to be out of hearing. It’s another typical example!
From then on, I took care to watch their ways of doing things, manners, and treatment shown towards others. I found the Germans always (7) ___________ (mind) of others’ privacy. They avoided putting others in an embarrassing situation. For instance, they never asked about age, incomes or the place to buy such a coat, nor (8)______ ______ they comment on the clothes or jewelry others wore. Their laws forbid reading diaries (9)___ __________opening letters without (10)______ ______ (permit). That shows personal matters are not allowed to be disturbed.
In the small towns of the United States in the 1 (nineteen) century, the general store was 2 everyone bought the things he couldn’t make 3 grow at home. What the stores sold 4 (tell) a great deal about 5life at that time. People bought tools that they needed for farm work; salt, sugar and 6 foods that the farm didn’t produce; articles of clothing that they couldn’t make 7 ; shirts for the men; or clothes for the children. Life was simple then. One feels that people were 8 (thank) for what they had and that they looked 9 with courage to whatever the future brought. It would be interesting to know how they would feel about the life today. Would it seem to them that life is too complex? Would they enjoy 10 (live) a life as we do now?
It is not polite to arrive at a dinner party more than 15 to 20 minutes 1 . The host or hostess usually waits for all the guests to arrive before serving the meal. If someone is late, the food may be spoiled, and so might the host or hostess’s spirits. If you have to be late, call and tell them to start 2 you.
It’s even 3 (bad) to be early! The host or hostess will probably not be ready. If you are early, drive or walk around the block a few times, or just sit in your car 4 the right time.
Though it is often important to arrive on time, yet on the other hand, for open houses, the host or hostess invites guests to arrive and leave 5 a certain time. You can arrive at any time within the time he or she gives you.
It’s polite to bring an empty stomach, but it’s even nicer to bring a small present. The present should not cost a lot, or you might embarrass the host or hostess. 6 (flower), wine, or a box of candy will do fine. Never bring money as a present.
In an 7 (introduce), the order of a name is: (1) 、the given name；(2) 、the family name. In other words the given name comes first. It’s important not 8 to learn and remember names, but to respect them often in 9 (converse). After the introduction，we usually call friends 10 their given names. Older people may want you call them their titles and family names, such as “Mr. Jones”、 “Mrs. Johnson” or “Dr. Brown”.
Once upon a time, a poor boy together with his mother lived in a mountainous village. In his childhood the boy often cheated 1 boys out of money and things, but his mother quickly saw through his deception and criticized him. With his 2 (mother) education, he also felt a sense of injustice about his deeds and made an 3 (apologize) to others. His mother did everything in her power to change his faulty. She sent him to a school, ___4_ _ he worked very hard. Five years later, he stood out among his classmates and was always thought highly of by all his teachers. He became 5 (interest) in literature and enjoyed 6（read）many famous literature works, such as Pride and Prejudice, Jane Eyre, 7 which he was able to improve his writing skills. _ 8 he graduated from school, he became a journalist in a newspaper of the city. He hailed (呼吁) the 9（equal）of man in his articles. In the end, many people would like to read his articles as soon as they 10 (publish).
We are what we eat. What we are 1.（accustom）to eating every day has a great effect on our health. Consequently (As a result), we should make 2. effort to change our bad eating habits. As we all know , baked or fried foods may be 3.（taste）, but eating too much of them will probably 4.（短语）some illnesses. In addition, some food which costs us a great deal of money is not healthy, 5. junk food.
6. people like to eat is various from culture to culture. Compared with people in the West, Chinese people used to eat more grain, more vegetables and less meat, 7. is a good eating habit. 8. , things are quite different now. With the rapid economic 9. (grow) of our country, we also eat a lot of food high in sugar and fat. If you take a casual look at people in the street, what impresses you will probably be the fact that there are a lot more fat people than ever before. We are at risk when 10. (eat)out without considering the balance of our food . To be healthy, we must keep it in our mind that the food we choose to eat should give us the nutrients(营养) we need.